KFC Plymouth - Old Town Street in Plymouth

Food is alright, its kfc - so yeah. a bunch of homeless right in front as well as inside on my visit.

It would be nice if the place is cleaner

If I could put zero stars I would I have had the worst experience I ordered takeaway of just eat and when it arrived there was popcorn chicken missing and I only had 5 chicken in my bucket rather then 6 chips were freezing cold so I called up the shop explained to them that I would like my missing part of my order delivered to me then he said that it’s not there problem it’s just eats when it came from KFC it’s self I then said to the so called manager who you could tell was not a manager cause he knew nothing to do with the place he works at and couldn’t answer any of the questions we had I was fuming with the service I had and he then even shouted and swore at my partner absolutely disgusting I best get my money back oh and also the REAL manager should think who he is actually hiring because the staff member we had deal with us tonight should not be in a job like that if he doesn’t even understand basic customer service

I got a take away order from kfc old town street tonight , staff is very careless coz i returned home and opened my order I didn't get my full order . I ordered triology box when i opened my order at home 1 thing was missing this has happend with me 2 nd time and it shows us staff is very careless who never checked the order before giving us ,i am very unsatisified with the service if i pay for full meal why i got meal with missing items.

I've reviewed a few KFC and they have been up and down in the last few years. Previously you could rely on a chain to deliver on their brand but seemingly not so much anymore. I popped in today just fancying a quick burger to go in a hurry. When I approached the person at the front, I was asked to just wait at the till. This seems another branch where the staff seem confused when people approach them instead of using the touch screens. I clearly wasn't being very observant as the person I'd approached was seemingly busy and not on serving duty. I noticed the till at the other end of the counter so walked over to the empty till. The person I'd originally approached made the effort to shout back and ask where the server was. A moment or two later, that person did come out and ask how they could help. When I asked for a zinger tower I was a bit shocked by the price. £6.99! Not a meal, just the burger. I asked how much for the meal and this was about 2.50 more. I said I'd stick with the burger. When it came it was ok but nothing special. They seem to have swapped out the old zinger salsa for their "super charger" sauce. I preferred the old burger to be honest. I'll include some pics of the new menu and prices. I don't know if this is across all KFCs but it definitely won't be somewhere I'll think of going again in a hurry now. As it was, when I thought the prices were reasonable, I was no longer that keen on their offering. Now their prices seem to have taken a massive leap, I'll almost certainly be giving their mediocre offering a miss.

Not allowed to claim free food without paying for other items, absolutely outrageous

Staff had an attitude problem and definitely no customer skills whatsoever. Was stood at tge counter for 5 mins before theu decided to finished there conversation about who had the best fake eyelashes. Ordered my meal sat down they called my number I waved where I was as disabled and they eventually brought my food over. Chicken burger was so dry and not nice. Coffee was luke warm and very bitter.in taste. Won't be using them again

Ordered 4 pieces of chicken and chips and recieved all drumsticks that were over fried and tasted like they were not fresh, the only good thing to come out of this order was the fries and the mini fillet burger the rest(including 4 pieces) went in bi

the food was flavourless, very disappointed

Beautiful food. Just off the ferry from France and craving something different, best Chinese I have had in years.

Didn’t get the food and didn’t get a refund

Started with estimate time of 5.50 -6.20. Order arrived at 7.25! Food was cold

Me and my partner visit regularly. Staff absolutely fine. I'm disabled and on a mobility scooter .I go to the till to order .partner grab a table .never had a problem with the staff .one staff member called matt know what we have now lol .I don't have to say anything. Only fault is ,I wish it was just a bit bigger .

Man who delivered my food got here really fast and and was friendly

Arrived 1 minute before the England match. Bravo!

My drink was missing and didn’t get a refund for it how when I’ve paid for it wasn’t in the bag

Delicious food and very fast delivery. Thank You.

can't fault the delivery guy or the time it took to get to me. I just wish the burger wasn't so messily assembled and I really wish that I didn't receive drumsticks for every piece of original chicken I ordered. I hate drumsticks. I'll accept one, I'm reasonable, but every piece? Come on!

Missing item from order, snack box has been downsized.

Given someone elses order, from a different restaurant and different delivery company and ignored when we mentioned this.

Great food brilliant service thanks

The best kfc we’ve had for so long. Our new default kfc

I have not received my order. The driver has stolen my food.

delivery on time and hot and fresh 😎

It was a beautiful experience as the customer service was prompt and detailed in delivering my meal box.

Missing items and very late delivery

Been a few times don't known it to be edible and noisy it's like a night club All I wanted were some chicken instead music full blast and doesn't help when the ferrel lot come in and trash it and never never bin it

The space is too small, but it's conducive.

the food was cold and tasteless I certainly will not be ordering from here again

Missing items, not the first time

food was early delivery driver was a rude c u next tuesday

Absolute joke of a place. Pay stupid prices to receive 3 drumsticks for a 4 piece colonels meal?!!! And only 3 pieces instead of 4!! Never again! Talk about rob you for your money.

Great KFC and delivery service. Thank you.

3 drumb sticks but great quality

Not very cosy, it is just a quick visit area. Food passable.

Food was cold and chicken had a weird smell.

Lovely chicken chips and beans my friend and I had the £4-49 offer it was freshly cooked and was delicious had not been to kfc for a while staff were friendly and it was clean and tidy will go again next time I am in town.

estimated 25 mins I place order at 8.10pm am receive food 9.15pm

Just popped in for a quick lunch. But they had no salt . How can that happen.

Delivered steaming hot and fed three very well indeed

Dirty tables, food on the floors, and rude staff

All the food was tasty tasty very very 😋 tasty. the spicy superchargerd Mayo was hot😳 indeed. courier was polite with friendly smile.

kfc made it late, not the driver. apart from this it taste good and was warm still :)

Didn't receive my last order, delivered by just eat. Or wasn't delivered.

Average. But kind of expected from a fast food chain restaurant. Filled me up but was a one off visit. Garlic mayo is tasty though!

no dipping sauce ☹️ disappointed

3 chicken drumsticks??? No variety of pieces. Terrible.

Very limited choice no wings no fillets

Salad , hot wings and gravy missing please send

It was disgusting. I had a 3 piece meal which was 2 drumsticks and a thigh. It was over cooked as the coating was hard. What do you put on your fries now? It was awful. All went in the bin. I will never have KFC ever again. Absolutely disgusted

Review of Kentucky Fried Chicken: The portion of fries was disappointingly small, and they arrived lukewarm and soggy. The sandwich was passable, and while most chicken pieces were acceptable, one was exceptionally dry. General feedback to KFC: The flavor of the chicken has evolved significantly from its original taste when it first arrived in Plymouth in the 70s. The once iconic "secret blend of herbs and spices" appears to be so well-kept that it's no longer shared with the cooks, resulting in a noticeable departure from the original authentic taste.

Food is freezing cold not helped by cold drinks being tapped inside the food boxes. the driver said he stood the wrong place for 30 mins (doubt 30mins ) because that where the sat nav said. Why didn’t he read the delivery instructions or at least look at door numbers and follow them to the right place. He said he called. I had no calls and he showed me a number nothing like my number.

The food was cold and missing items wouldn’t waste my money on it!! The delivery driver was lovely

Ordered Wicked Veriety Bucket - 6 pc, 4 mini fillets, 8 hot wings, 4 fries, popcorn. We were delivered 3 fillets, 1 fries, popcorn, gravey, mayo dip and a bottle of water. Ticket on bag was correct, store must have put wrong food in bag. Still had to contact Just Eat as store wouldn't do anything, so had to email and wait 2 days. Had to make another order. First time I've had KFC in 10 years and first time using Just Eat. Delivery was quicker than indicated, so I guess that's good. Just don't understand why Just Eat Had to sort out KFC putting the wrong food in the bag - that's not Just Eats fault!

Poor service, the server very rude, ordered takeaways and not put in inside paper bag, after I asked for the paper bag she gave me slide it very rude, and I told here she needs to get proper customer service and more hospitality training, still can't accept this.

Food was satisfactory satisfactory but wrong drink was sent

Fantastic tasty food, have been enjoying kfc for years.

They always get my order wrong.

Good fast food, although I personally don't like fried foods that much I still think it deserves a try!

Missing food AS ALWAYS !!!!! AND NO REFUND. JOKE

Freezing cold and missing items

food was old and dry it wasn't good. not happy.

Brilliant delivery and decent food

forgot some of my order yet again

Thank you for providing a great vegan option!

excellent food and excellent service

2 hours for delivery after order, not great.

I mean how hard is it to check everything is in the order?! Missing gravey I paid £3 for. Not happy it ruined the rest of the meal. Can't eat the chips without gravey

Wouldn’t recommend, Gave wrong items, smaller portions and bad service when I said something

KFC in old town street is the best in Plymouth staff r very good did not wait to long for my food cleanness very very good

Courier was great and very helpful

Love KFC, but the place is far too small.

bottle of Pepsi max missing from the order.

Our food is marked as delivered and it hasn't been.

disgusted my order wasn't even delivered by 9pm nearly 2 hours after ordering I had to collect it myself not impressed

Cold chips as were placed on top of cans of pepsi

Food was undercooked and barely warm. Not the driver's fault as I could feel the chips weren't cooked properly. Still had hard bits in the potato.

Was on time taste amazing and the driver was so polite

Stone cold...driver at restaurant for 40mins!!! Clearly waiting for several orders to deliver at once..not even fit to eat!!

Easy hassle free service Food was hot and tasty Delivery driver was friendly

I was very disappointed, with flu in the air and covid new variet, and gave it as napkins a wet paper towel roll, which use in factories in a dispenser, the food its outstanding, but this restaurant don't care much about cleaness

We got the other people order instead of ours and we are so unhappy about it

Always congested with no place to seat

Nearly 2 hours late and the food was stone cold. Never again

my food never showed up and I let a note saying call when outside no doorbell

Was over an hour late, didn’t even receive the right food order and when it came we couldn’t even eat it as it was stone cold and the chicken looked gone off as it was brown 🤢

The staff cleaned the table when asked and were friendly. Service was quick and the food was tasty. More staff may be needed as rubbish was left and piled high but cleaned when asked.... because they were so busy with a long queue of people. Great gravy box and corn. Small KFC but busy.

Was lead to believe free items if you spent over 23 did not happen plus very greasy and very spicy chips will not order again

I live on the 1st floor of a block of flats & I am 73 years old & have problems with the stairs. The driver buzzed my flat & when I told him I couldn't come down he left my meal outside the communal door on the ground floor, in the rain. I struggled downstairs to get it & needless to say it was not a very nice meal. I am very angry & WILL NOT be using Just Eat again. And I don't know why you are asking me to write this review - you never respond. You should refund me my money, a disgraceful service!!

Paid for gravy and didn’t receive it

ordered 3 zinger trilogy box meals and 1 was missing the corn and another missing the gravy

Restaurant was filthy, amount of fries we got, could have counted on 7 fingers...won't be back.......

Completely wrong order received

I was told my food had been delivered. It hadn’t & I have still not had a refund or an explanation. I am not happy

The delivery driver was really rude and was being unpleasant with words

No order delivered despite just eat app saying it was delivered at 22.27.

I'm not gonna write a review every time just trust me he's a good driver.

The driver was on time and friendly. The food is also nice and hot. Perfect customer experience.

5 ☆☆☆☆☆ Would definitely recommend them to anyone, All day long

Chicken would of been nicer if the chicken coating was crispier