KFC Pitsea Retail Park in Basildon

Was in the queue and wait times were so long I got a parking fine for spending too long in the carpark, have contacted business for them to waive (they said they would over the phone) fine has not been waived and lm looking to be £100 out of pocket because their service was too slow

A tale of 2 businesses can be very good hot and fresh can be chaotic unorganised and food not of good quality.

Super helpful staff in here and the food was fantastic

Ordered food at 7:15pm on 29th October 2024 at the drive thru, were told to park the car to wait for the food, food order didn’t come when waited for 30 mins, lot of drive thru cars waiting and same many waiting inside to eat, decided to go in to get the full refund and told them waited 30 mins and still no food, got money back and as about to drive off, my food order came and I told them already got a refund and said it’s not my problem and said 30 mins waiting for food to come from the drive thru is ridiculous and last time I order from kfc again! Service at this kfc is so bad, much prefer McDonald’s!

Forgot my chicken pot last time 😒

Food always good! (Better than Braintree for sure!). Can be a long wait sometimes, but they do get very busy. Bites always take ages but I think that's just part of it. Staff are the best thing about this site, they are all absolute diamonds!

Nice place to pick up an order very friendly and helpful. Food is fresh and tasty...

Too cold inside. It's not a nice feeling.

Decent when food freshly cooked

The only way to order inside is using their kiosks which are high up which meant the wheelchair user I was with could not access it alone, what if she had come alone? Asking people for help is not accessible, grown adults want to be able to do things alone even if they use a wheelchair. Also staff were coughing into their hands and not washing them after. Staff gave me a dirty look for mentioning both of these things

Hot food, which you don't get at the benfleet kfc. always get great friendly sevice from the drive through at pitsea xx

Hadn't had KFC for ages, so it was nice to have it again .absolutely lovely, really enjoyed it. Staff were really friendly and helpful.

Not the KFC I remember. Chicken wa okay but very greasey

Never get an order right and always get parked up, pointless using drive thru

I think over the years the quality of the food has deteriorated.

was served Lashkmi & she was absolutely amazing!

Guy on the drive through window delivers the best service I’ve ever had from any drive through. Credit to your company

Can't fault the food. But when you have to wait forty minutes for a drive through. Very disappointing considering you shouldn't have to wait for a drive through. We sat and counted eight vehicles was waiting for there food before we got ours. Something needs to improve badly.

Okay staff didn't know what I ordered or what extras I could have with the deal I purchased

It's quite often hit and miss at KFC but i have to say, the current staff at this restaurant are amazing. The dining area is clean and tidy, the staff are friendly and helpful and the food was spot on.

Only used drive through, lady helpful food not bad but chips extra salty. Must have put on twice

BEST KFC IN THE AREA, GREAT PEOPLE, GREAT SERVICE AND THE BEST CHICKEN WILL DRIVE 1HR FOR THIS

this is the lengest kfc ever. juiciest thiccest chicken ever. always piping hot. MmmMmMmMmMmm 10/10 j'aime le poulet frfr🙏

Had big black hair hanging onto my chips

Cold food and watery gravy, waited 15 minutes after having to park up at drive thru

I was recently given a parking fine for stsying in the kfc car park for 55 minutes.. i had no idea there was a time limit! Has there always been one?

Second time in a row that they've not put the Coleslaw in. I'm not driving all the way back either when the fuel cost more than the poxy food that my friend ordered and paid for. Honestly, useless every time.

The chips so few can literally count them.. unsatisfactory

disgusting under flavoured chicken poor colonel, this was not his vision, the locals seem to love bland food its crazy also always dirty and slimey in here cmon guys clean it up hygiene should be first not second or last mayflower kfc is slightly better,

Good Drive though / & Eat in Helpful Staff / good choices of food Very Clean

We tried to buy from this KFC several times. But the situation is not improving. The food is not fried, swimming in oil, in a word, disgusting, especially the basket chickens! I'm sorry, but this place is just awful!

The best service I've ever had from a kfc 🍗

People that work there are exceptional great customer service. Dropped my tray of food replaced no questions asked. They try to engage with my son who is non verbal. Lovely lovely ladies.

What you'd expect from KFC. We got take out. Had to wait about 10 minutes for food to be packed.

Each time we go to KFC in pitsea, the staff member that takes our order at the drive through always seems to have a smile on his face, extremely polite and bubbly also makes our day better. Amazing guy!! Massive credit to the company. Well done that man!

Quick service, food nice and hot.

Staff can not manage to pack a delivery correctly, food items missing and KFC has no way of getting them to you.

Where do I start, so when coming in we noticed the place is filthy. I know its customers, but could be cleaned faster. After ordering my wife went to see where we can have a sit. I stayed, got the order as takeaway, though was dine in, and went to join my wife. She had to clean the table and seats for us to have space, though there was plenty of time for someone to come out and clean while order was made and before food was ready. Three guys standing by the till jocking around showing how unprofessional they are and how they are not supervised. Another guy went to clean tables while the three just wasted time by the till. We do sometimes order online and many times items are missing, this was not exception there were no fries with the set. By the till guy told me the drink I paid extra 40p is not available, why then superviser or someone still has not updated machines?! And no refund off course. Poor service, when I worked in hospitality I would think I represent the business and if I was seen by owner the face of brand is down in mud I would be told off as minimum. After seeing the behaveour of workers and filthy area I still wonder did I have clean food and if the kitchen staff wears hair and beard nets and if the food is treated like the place looks. Not sure if its psychosomatic or it was food, but night time I had bad stomach. Owners, managers, supervisers - please have a meeting with your staff, please go there undercover and see if that is where you would eat and how you like your business to look and if you would respect what you see there. I wanted to be proud to say that I work where I am or was, so I tried my best and looked representative to be proud and make proud. Just think about it!

Arrived with our grandchildren after visiting the theatre for the Christmas pantomime. We don't like using the automated ordering system & a lovely lady told us to come to her till & she did the order for us. The children wanted an ice cream for afters & she made sure they got it after they had eaten the main meal, so it hadn't melted. All our food arrived hot & fresh, unlike another KFC in the area where it always seems to be cold or luke warm.

Disgusting greasy would not allow to have drunsticks. Three pieceses were miniscule. Couldn't eat the legs. Will never eat here again. Not fresh and greasy as hell!

I haven’t been kfc in nearly 2-3 years because last 3-4 buckets I baught were swimming and leaking oil had to chuck them , but had a stuffing stacker burger and was perfect freshly made and no moaning because I diddnt want sauces ! Wish I took a picture it looked how it did on there promotions 😅

Got tummy bug after having food from here. Informed them shame they are not ready for refund, only food replacement. Can't do it anymore.

Phoned up due some dietary requirements and other bits, spoke to 'Dan' who was extremely professional, approachable and easy going. Thanks dude! Can't praise em enough, always good service. Thanks as always!

Food portions are horrendous, the hot wings same size a my big toe😩😂, the chicken is crispy which is also good too!😎go get your orders. Ps good place to sit and eat

Don't have KFC often, but when I do, Ben is always operational; his customer service is always fantastic. Great team member for the company.

Food was nice and warm however none of the tables were clean, there was left over boxes between the seats and window as well. When asked a member of staff to clean the table they huffed rolled their eyes cleaned it and then walked off after mumbling under the breath.

Guy on the till was absolutely amazing!

Wow what can i say manager Sabrina needs to learn how to speak to customers

So I had the wings bucket a mini fillet burger and my favourite item was the can of sprite all the food tasted like dirty oil no flavor at all apart from that waste of money worst kfc I have ever had and defo won't be going back

We booked on line. 20 minutes later when we arrived were told they couldn't find our order and had to wait for 15 minutes more for our food

Very disorganised leading up to poor service and mistakes

The youn man that served us was a credit to you thankyou

A cool place to have your meal &chill on a low...

Lack luster .the surrounding site needs a good clean . Had to wait ages . Will not use again !

I opted for drive-thru .... big mistake!! Once you are in the queue, you can't get out .... waited, probably 20 mins. When I finally got served, the guy serving was very polite and apologetic for the delay .. . Apparently, there were 2 very large orders which held everybody up and caused a backlog. Staff were very polite and apologetic but certainly not the fast food I was hoping for.

Any food is awesome from KFC 🤭🥰

I have to say. Pitsea KFC was a dire experience. Could not use the app there. Could not use the ordering points. Had to order at the counter. No hardship there. But the food. Omg. It was barely warm. Took it back, changed it. Exactly the same. Then come the fries. VILE TO SAY THE LEAST. I will never be going back there. 😳😳😳

One of the best KFCs around. The food tastes amazing and is always hot. Noticeable difference in food taste!

Lovely helpful staff very welcoming

Guy on the drive through always friendly and funny... (ginger haired). No wait .. straight in and out... which does make a change

Twin make staff a credit to this store

The twins are great lovley staff

Very disappointed cannot order chicken breast just limited as they said 1 order 1 piece only bcs they not have more... should think if breast goes much better than others why not order or make more so not let down customers 🤷‍♂️ Specially for these kind of prices cannot be too hard to follow what is best selling products 🤦‍♂️

Really nice KFC, the staff are fantastic, really polite, kind , caring and the food is nice to actually taste like KFC

Always good food and staff friendly, but the air-conditioning is far too cold.

Food was good but not having any forks/spoons/tissues/wipes/salt was not good. Especially eating coleslaw with fingers. Always happens. Also the lay out is absolutely stupid. If car park full you have to exit on to main roundabout just to come back in and park elsewhere as its a one way design. 9/10 for food. 2/10 for missing items.

Great food by the time I order its,ready

Shocking attitude from the management in charge. From a multi million pound company owned by PepsiCo, I wasn't allowed to change a drumstick of chicken for a piece of thigh chicken. How pathetic is that? Yes ladies and gentlemen, we are talking about 1 piece. Tight and totally irrational from KFC. Plus it took 32 mins to receive a simple Box Meal. Aweful experience.

Went through the drive through at pitsea kfc and was served by a young boy called micheal, he was absolutely amazing, it’s nice having someone lovely take my order! Very satisfied with the service😊

Drive through tonight.. And the young man at the window taken the order was Absolutely fantastic , polite and couldnt have been more helpful ..24/11/22. Food was spot on 👌.. And considering i had a big order nothing was missing ..

Long wait times and poor organisation.

Only use drive thru..foods always tasty.

The service isn't always very fast for a fast food outlet, and those who serve in the restaurant part are mostly an unsmiling bunch! Neither do I like the new unisex toilets. Having said that, the food is standard KFC fare.

Went here the other nite ordered banquet box meal....the size of the boneless fillets was the size of a pinky finger so not good wen got home as when there that small they should give u 4 and slow service

Staff very friendly, good food as usual, had to wait 15 minutes! Chips not enough

Lovely Jon, service with a smile!

Good food good service too busy inside

The staff are always so polite especially the twin brothers.

Great clean restaurant, loads of parking, self serve terminals

Absolutely disgusting!! Waited nearly half an hour for our order! I won't be coming here again! We purchased a 6 piece bucket from the drive through,we were not informed of a long wait! I had to go into the restaurant and speak very sternly to a manager about the disgusting service she had no idea about running a restaurant and the poor service staff were being run ragged! When we eventually got our bucket it was poor quality and cold!!!

Terrible customer service. No please or thank you at drive thru.

Waited 45 minutes from ordering food was terrible as well me and the wife felt ill all day next day and paid £20 for 2 meals what a privilege

Was told, their chicken now comes in bags with 10 legs, 6 wings 6 thighs and 2 ribs. IE: if you order a bucket expect a lot of the smallest and cheapest bits of chicken.

The young cashiers all have great customer service unlike the more elderly ones. Really had a easy time ordering considering I had a huge order to put in. They were patient and very kind. Also the food is 10/10, restaurant is mostly clean.💯

Got kfc through Deliveroo. Ordered 2 fillet burgers and 2 chips for £8 and then 2 hot wings to go with it. They have managed to somehow only give me a fillet burger and 2 hot wings. How do you miss out more than half the order when its a set meal???? Also was 45 minutes late.

Fast service, cheerful staff, plenty parking

Cannot organise themselves, you order inside orders mounting up no one getting served, they joke to each other about customers going to Laindon branch, to be honest its a better venue, but they get swamped and can't manage the loads, then they are rude to customers asking where thier food is.... then they tell people to shove the meal where they like. Joke

Ordered through deliveroo, driver has been sat waiting to collect order for over an hour. This place is a joke! Ordered over 90 mins ago and still no sign of it.

The best place in the world, the service is perfect, especially the young guy. He is so nice and polite to others.

The food has improved a lot! Loved what I ordered.

Terrible service, nothing in stock. Restaurant tables all dirty, no napkins to clean. This place has really gone down hill.

Delivering 3 miles on a pedal bike in the snow. Will need to defrost the chicken when it finally arrives

Should of got 6 chicken strips only got 4 only noticed when we got home

Terrible customer service especially the small lady with glasses very rude slow and gives customers dirty looks if you don’t enjoy your job just change it your customers have nothing to do with your life at home!

Good customer service but recipe for the hot wings especially needs reevaluation other than that good place to eat.

Far to busy in there with Uber drivers app customers drive through and eat in customer took 30mins to get my food and I ordered it b4 leaving me house near the town so u could say I waited 45 mins altogether ain't it ment to be fast food not slow food

Not every KFC is good, but this one is !

Absolutely starving. just a joke at the end the of the day. i’ve been waiting for my weekly kfc to eat with my nan. my nans crying now. WHERE IS OUR FOOD. i’ve refused food all day to wait for this absolute 10/10 meal and now look at me. sad, hungry and some would even say pathetic. nice one kfc. hope ur happy.

The longest wait ever for fast food 😯. Oh my....but not dry chicken

Drive through needs to be redesigned as it blocks the way out of retail park