KFC Peterborough - A1M Services in Huntingdonshire

Great service and friendly staff

Good food, good price, fast service

Very professional kind service from staff. My favourite service stop

Best KFC chicken and lovely and helpful servers. Gravy needs to be thicker (my taste)

Friendly staff and very attentive to your needs

Very fast and friendly service!

The chicken tasted so good and the staff Abraham and Ava were very fast with the serving. I’m very satisfied

Friendly staff and good customer service

Very helpful staff polite all nice KFS MENU all vegan or vegetarian options available. I recommend! Many thanks! ⁰

Very accomdating and helpful very speedy service

Friendly staff and quick service, really helpful when items were out of stock.

I've ordered via the app. The order was ready in no time.

Excellent customer service, I received my food in time and the employee was very kind and caring

This shop had excellent customer service and brought the food quickly

Nice KFC for a change, friendly staff and decent food

Carolina has greet me and my daughter in best way possible. Well done.

Staff here are so so lovely! Service is always quick!

The lady at the counter was very helpful, polite and friendly

Have to say, typical standard of service. "Thank you". Two small words. Try using them instead of just slamming the order on the counter and walking away.

17.32 02/09/2024 - DISGUSTED WITH SME TRADING LTD ( KFC J17 A1) After receiving my bucket meal for 1 I asked for some sauces I received 2 small sachet of ketchup I asked politely for 1 x barbecue sachet but was asked for 50p ??? So I refused as just spent on the meal !!!! SME TRADING LTD NEED TO GET A GRIP as there KFC franchise is very very very under the standard for sure. So touch screen was unclean then did not have recite paper for a simple recite asked at counter to be given a puzzled face ask am I sure you want a recite ?? He did get another member of staff ( possibly the manager) to print one but then put it in the food bag so was covered in grease from the fried chicken that I now have to keep in my books for the accountant I have took pictures of everything to document the crap customer experience which are available also for there camera records and staff rotate I have supplied time and date at the top

Very well organised, it was seriously busy but didn't wait anymore than a few mins, the food was spot on hot and very fresh, great work 💯

Awful service, ordered using the interactive screen only to be told, after paying, they didn't have it. Instead of refunding me the money, the lady charged my card again!!! Then she had to refund it twice.

Great service, really helpful and super fast

Very good service and friendly staff.

It's a busy store but staff are head down, don't acknowledge you at all, our order was wrong and was a fight to get it sorted

Really nice, friendly staff and food was also very nice very clean and tidy

Fast service and friendly staff!

Really good and efficient service

Great service. Friendly staff. Safe place to park

The food was great and very quick & hot. Restaurants looked clean and tidy. Great stuff.

Not happy at all, service was good but the bad side of my experience was the food I ordered, 2 chickens chips and fillet tower box meal, I mistakenly ordered gravy but left it. I started tucking into my food and it was not nice at all, the food tasted undercooked and no flavourings, same for the hash brown in the burger, very disappointed as KFC is one of my favourites, pretty busy but the food is what let me down on my experience plus in the burger pieces of the chicken was missing and was messy, very disappointing experience - Zach

great service and good. 5 star. good customer service

Good boneless banquet! Chicken is hot and very juicy. The chips need more flavouring though. They also forgot my ice 😞

Loved the Zimger burger and hot wings, can't make my mind up about the chips.

perfect service from haider khan

This is not a review, however can you please fix the phone number. I’ve been trying to phone and email this specific KFC for inquiries about vacancies, please can you fix the number it doesn’t work when I call it. Thanks :)

Order screen printer out of paper for at least 5 days. Gravy missed out on first order, only received 2.5 chicken pieces on second order. Apart from that not bad.

Good food but slow service. Went back to the counter when my order number appeared on the ready screen but it was not ready. Waited a good 5 minutes during which the order number disappeared completely. I think there was a problem with one of the items but no one explained or apologised. Suspect the staff are cheating the system so that they keep to their target times. I can see now why most people were going to Macdonald's instead.

Had a zinger burger and 4 hot wings, cooked well and still juicy.

Called off on my way home north. Boneless Banquet worst I've ever had. Soggy crumbs the chicken didn't taste right plus 1 piece of chicken must hear must have had my yearly allowance of salt on it. The coating/crumbs were soggy but when you bit into it was very powdery. I had a couple of pieces then left the rest due my health concerns over food poisoning. If I'm dead tomorrow please use this as evidence for my wife's claim against the kfc outlet mentioned

Is the russest place you can eat? Do you not eat in there?

Without a doubt the worst service I’ve ever experienced. Food was undercooked, they delivered the wrong items and refused to correct it. Avoid.

Tried to order chicken (16 pieces) without fries or sides or drink. Don't do it! Can only order with fries etc - as a result we didn't bother. Must be doing really well if they can turn down business!!

Ordered a diet Pepsi, they gave me Pepsi Max, I asked that to be changed and they gave me Pepsi Cherry. Guess the lady wasn't smart enough or she did it on purpose.

Love the hot wings and zinger meal

I have ordered food from here twice now and on both occasions the order has been wrong. Tonight 30/8/23 the food was not only wrong but freezing and stale. It most certainly wasnt fresh. I will no long be ordering from here again. I've tried to contact them but no response

HEALTH HAZARD! Mine and my partner’s chicken was covered in shards of metal. The manager tried to pass it off as seasoning and said he couldn’t see the metal even though it was clearly glistening under the light. If they are okay with this, what else are they okay with? Disgusting people.

I've been there a couple of times. They often forget to add something to your order. Remember to double check. :)

When i got to the service station , it was quiet , because we stopped quite late. We went into KFC as we were coming back from London Gatwick. The food was hot , and quickly served , which was great! 🫶Even the extra things we bought weren't forgotten. Although , they looked like they were in a hurry and didnt look like they verified peoples purchases , my dad got half a cup of 7up from one of the guys?? i think they forgot they did our drink LOL. The atmosphere wasnt that great though , they looked tired and like they really wanted to quit..🥲

Great food, but is typically very slow

Waited 20 minutes to get served the wrong order given to me very rude staff was told to just eat it and don't worry about it no hygiene used the lady wiped sweat from her head and playing with her hair in-between serving without washing her hands

Rubbish. Service calling me after 30mins from ordering just to offer me bone cold chicken and salmonella. These guys should be peeling potatoes with plastic scrapers because they're not competent enough to feed people. Avoid

Stopped off during a trip up to Leeds. Food came out quick. There was a delay in the chicken as it was not ready yet, so the customer service assistant kindly asked if I wanted wings instead which I agreed because I was in a bit of a rush. Nothing wrong with the atmosphere as there was plenty of space to sit, however nothing special

I regret that I didn't read the reviews before shopping 😕 Worst KFC ever, fries cold and not good, sandwich without vegetables (and they were supposed to be) generally avoided

Monosyllabic 'server' displayed Zero knowledge of customer service. Will never return

The chips were OK. Tye popcorn chicken is weird. I didn't get a straw with my drink and they gave me no ketchup.

I was avoiding this kfc for long time due to previous bad experience, bad service and burnt-oil smelly overcooked stunky chicken. Tried again today. Still not good. Original pieces not of good quality, either not fresh or not cooked as per the guidelines smelly in parts. Not tasting like other outlets. I suspect some bad quality practices. Wings and fillets good. Thanks for that. Nb: I had same issue last year and returned straightaway and got refund. Now decided to try again expecting that was a one off. But clearly not ☹️ Not able to return today as it was take away😡

Ordered a family bucket with 8 chicken tenders and they put 7 in. Is it really that hard? Male staff too busy taking what he wanted for his meal and the girl too distracted. Hate having to check my food in front of them but if I go back why is this what I have to now do. Sort it out!

It's just fine for a quick Pitt stop very busy food was nice

The worst KFC I have ever visited. staff: rude and uninterested but I guess they are not very well looked after. Food: chicken x3 n chips- at best it was warm but still over cooked. I would suggest food from one of the other retailers within the services or drive to the next one. captive audience one off people calling to eat so I would guess the owner of the franchise does not care about the reviews.

Staff were a bit friendlier than our last visit, but still managed to get the order wrong

I ordered a delivery from this take away and half of what I ordered did not arrive. Some things I did not order seem to have substituted instead. If you don't have what a customer ordered you should refund what you don't have, not replace it with something that may be harmful to the customer. Not happy at all with this service. They wouldn't even answer the phone to correct the issue even though we rang them 14 times. This really is not good enough.

Polite server, quick service plenty of seating. As it's a services branch not much they can do about the clientele

Arrived as a coachload very late and the service was excellent and the orders were dealt with quickly and efficiently. Food was hot and orders correct what more would you want from a McDonalds?

Very good place to come to for and if your stopping to eat in!

Understaffed, super big queue, felt sorry for them. Never ended up ordering as the wait was too long

Great chicken well cooked not dry and good portions m

It’s an absolute joke of a restaurant! The slowest service I’ve ever seen. It took 20+ minutes to get my snack wrap and chips ready. All employees walk around like zombies and don’t know how to do their job. Kfc are really paying them to stand around.

No wonder there is no where to put a complaint in going by these reviews .. just been in and tried to get served at the . . till .. this place is ran by very rude staff that have no customer service whatsoever they all need sacked .. and place needs closed down and turned into a mcclunkies they are a complete farce !!! Needless to say they lost a very big order... would never ever recommend this place it is a disgrace 😕

The most shambolic experience ever. Ordered a 6 piece bargain bucket, garlic mayo, small side coleslaw and two drinks easy right? The order arrived, no drinks. Sat down to eat found large coleslaw in the bag no garlic mayo no fork for the mayo.Went back up and asked for the mayo I paid for only to be told they had run out no offer or a refund. Asked for the smaller coleslaw I paid for again they ran out. Sat down to eat pulled out a chip to dip in the sachet mayo the chip was so soggy it flopped over. Must of only are six chips.The entire experience was appalling. The lack of communication on items missing from your order that you paid for is non existent. I would never eat there again.

I genuinely don’t know where to begin with this review. I can hand on heart say I have never, ever received such awful service. We arrived after pre ordering on the app, unfortunately there was an issue and the app wouldn’t load the confirmation screen so we went up to the desk and asked them to just check if the order had come through. One guy shrugged his shoulders at us, one girl (red hair) literally looked at us and then ignored us and another guy just said ‘I’ve never ordered on the app’. We realised we weren’t going to get any help so ordered on the screens, throughout this time the red haired girl was shouting orders, slamming them down on the side and if people didn’t come and fetch their orders within ten seconds she was huffing and puffing and moving the order. Our drinks were incorrect, I don’t know what they were but when I went up to ask them to change it, her said “oh here you are again, moaning again”. I was absolutely floored…I said to her “I can hear you speaking that way about me, I suggest you stop” she literally turned around and told me she didn’t care. There were three other members of staff there who stood there watching like this was completely normal?! We then realised we had no serviettes so my work colleague went up to get some and this same red haired lady said “oh here we go again”. Honestly the most disgusting customer service I have ever experienced and I am shocked to see this restaurant gets such poor reviews continuously.

Food was as you expect at a kfc however they clearly lied to me when trying to redeem my discount. They claimed that the tills weren't working for orders. When I asked for a copy of my receipt as the machine wasn't working, but, they could still print receipts from the broken till. God knows what you do if you have cash or the machines go down. You'll be unable to eat here. Also be prepared to have attitude when you ask to pay at the till.

Would’ve given 0 stars if I could. This is the worst KFC location in the UK. Employees are rude and refuse to take customer orders even though there are only two kiosks. They are typically out of mashed potatoes and the fries are always soggy and inedible. It’s worth your time to drive to a different location.

Can only echo above comments regarding the Indian fella really bad attitude he should not be working with the public and his attitude to the public who knows how he speaks to staff further more his family when at home attached photo of guy in question 👎👎👎also would not accept cash had to ask member of public to use there card and give them the cash I would not have ordered anything but my son wanted it

I have to say this has got to be the worst kfc I have ever gone to use. Myself and another man were waiting to order our food and pay with cash.the badboy with his cap turned sideways totally ignored this chap and I and when the man infront of me called said badboy can you get your manager. This female thing appeared and said order your food on the screens the bloke said I can't read or write but I know exactly what I want. To which she said order on screen.. I said I'm paying with cash to which female thing replies NO CASH.use machines.so I skipped it and had maccies. Disgracefull behaviour

To be bad they have to give some sort of a service. You get zero service here. All they kept saying was order at the screen but we kept telling them screens were NOT working. Queue built up we left. Much better service down the road at Paston Parkway plus didn’t have to use any screens. And it was much cleaner.

I ordered meal on 31/7/22 @ 9:45 pm . Staff is rude and arrogant, unprofessional manner, specially the women is extremely rude with customer, she looks very unhappy face and speak broken English. I never recommend anyone, the male staff member said this is my last day so I don’t care about the service, they both of them is rude, they forgot my drinks and chips. The rude woman I have no idea how she got the job in kfc with this attitude.

😥 VERY DISAPPOINTING LUNCH after a two hour bus ride to liverpool we stopped here and I ordered a cob of fries and a coke that never arrived plus the very frozen fries also had some horrible tasting chicken balls . I strongly advise against it ... certainly not to be repeated

The worst kfc in Peterborough. Have to wait for order around 20 min even when not busy. Staff don't know what's going around them. The worst is the Asian guy who walks like in a trans round the counter with eyes out 😂👀

Miserable unhelpful staff, think they need to re consider their work options

Very rude staff only one of them speaking some sort of english.

I would have left no stars if it let me, they are so slow and then ran out of chicken so more waiting, prioritising delivery before people using the services, this outlet shouldn't be used for delivery purpose. An absolute disgrace.

Really do not want to give this any stars but have to in order to open the comments page. We occasionally call at the Extra Services at Peterborough for a bite to eat on our way home from motor sport meetings, our preferred choice of snack is KFC however we haven’t had a good experience with this branch for a while now and last night didn’t get any service at all so went elsewhere. Afraid the staff are not customer caring, do not know how to be polite. Last night my husband queued at the ‘order’ counter only to be told to order at the screen if paying by card!!!! When he said he preferred to order at the ‘order’ counter the staff member (a female) just turned away and ignored him!! Needless to say we opted for another food provider. On previous visits to this branch we have failed to get complete orders and weren’t the only customers with problems. Advice no one uses this branch, staff are awful and the manager obviously doesn’t care either 🤬

Didn't give straws or napkins. Asked for some. Got given 3 napkins for a family of 4. Couldn't order boneless box meals on the machine and she refused to take card at the counter and just kept saying cards over there only pointing at them. Useless!

Just awful. Waited in the till queue for 20 mins, last 5-10 at the till being ignored. When I asked if they were actually serving, was told cash only, despite being next to a sign saying 'contactless preferred', so about cask about which there was no notice. The server was not apologetic at all. Not at all suprised they don't wear name badges so their poor service can't be identified. Watched people after me having to shout to get any attention at the till as well. When someone did complain, the lady was openly mocked by a female member of staff who came out from the back. However, the food was hot and tasty. With better service, this place would get a much higher score.

Slow, awful service, food terrible. Avoid

Pretty poor customer service. My chicken burger was 70% dry bun and it was as warm as the coke. Mcdonalds is 10 yards away. Go there

Went back a second time for serving cold to warm chicken I will be contacting head office to make my complaint, food hygiene not in practice will kill people and make them ill want my 15.98 wot a waste of money put me of kfc for life

Very poor quality service and burger was raw and pink, the order was completely wrong, wrong drinks, sauces missing etc. I will be writing to KFC Head Office to report this kind of poor service.

Service was exceptionally slow. One guy, clearly over worked. Couldn't be bothered to serve us. Got the order wrong. Wish I'd gone anywhere else

If I could sue them I would. Gave me the worst food poisoning I’ve ever had in my life.

Staff rushed, missed a drink that they wasn't happy at having to sort. Asked for cup holders as I had to carry order out to car, unhappy about having to give me cup holder. Food fine it's KFC.

The chicken not cook and very oily also chips cold 😔😔

No receipts (of course not) No large drinks or fries when ordered or explanation offered.... and no refund. No acknowledgement of customer service 😒 ZERO SERVICE! This KFC needs new management and staff need customer training URGENTLY

I've only given this place 1 star because I can't give it any less!! Seriously, I wouldn't even give half a star, if it was possible!! DISGRACEFUL SERVICE. The guy serving was so ignorant. I needed a member of staff to take my order because I had a discount code, which you can't input on the auto service touchscreens! I waited 3 minutes at the order point and because I was ignored, made a point of being louder than normal so I knew he would hear me. Twice I was told ‘One minute.'. Actually was 10 mins before he served me. While I was waiting, he messed up 2 separate orders. Please AVOID!

KFC - New Worker, I order the food from KFC and knowingly I order a box of chicken and chips burger. The new Worker didn't know I didn't order it, but honestly I knew it was wrong and taken somebody else's order. I did feel guilty but I was extra Hungry, sorry for the new worker getting in trouble and it wasn't his fault, he did clarify with me and I agreed it was mine but I was lying. Sorry new Indian worker for getting you in trouble, hopefully this might fix a problem I made. Thanks for great service, I enjoyed a extra box of food. Kind regards. 🤣🤣🤣🤣🤣 You did a great job, only if I was honest. 6.15pm I think today.

I'm a kfc junkie till take a lot to put me off kfc today's fillet tower meal was way below par. The chips and burger had obviously been sitting around for a while. The burger went warm or cool even, it was cold and dry.

Some of the chicken tasted proper sour The actual store bit the TV's showing the menu. 2 of them were broke so couldn't see any of the menu properly and there was only one staff at front so had to wait for 20 to 30 mins just to be served

Ordering boards are a hopeless solution, people stand there for 15 minutes, there are only two boards.

You have to wait a long time, sometimes the food is cold, terribly greasy - old oil and fried at too low a temperature, the breading is missing or missing, the staff does not listen carefully to the order and forgets to give it, the waiting time is sometimes 25 minutes, they run around without any order or composition. Embarrassing. THEY NEVER OPEN ON TIME (my break is reduced to 15 minutes because I have to wait for the rest for the Countess to open 😡) WHAT A LACK OF PROFESSIONALISM!!!!