KFC Nottingham - Mapperley in Nottingham

Good clean fast food KFC. Friendly staff!

Ready for 15 mins minimum waiting.. But they are very polite to say that.

was really lovely only thing was had to warm it up best I have had in long time

Ordered because it said 15-30 mins for delivery and I was starving. Came after an hour and a half and was freezing cold. It’s bad enough they inflate the prices on here as well as paying for delivery but they don’t even deliver mediocrity.

All food was very cold and popcorn chicken and bites were out of their packaging and drew in the bag, there was buffalo sauce all over everything.

chips where freezing and both meals missing there can of pop

I ordered and the estimated time was 13:05 13:25. The food was delivered at 13:48. Food was not warm and the drinks not cold

Really upset, I spent my last bit of money and it had 2 pieces of chicken missing the main part of the meal so upsetting

Staff can be hit and miss, but the food is always nice

Great food. Would advise putting chicken in oven for 15 mins to crisp off as can be too greasy. Apart from that really good

Popped in for a lunch break Food service was quick and efficient Chicken fries beans were piping hot Great tasting food in a clean and tidy restaurant Staff were quick and efficient Facilities were clean and well kept I would highly recommend this establishment.

Great food and great workers. Love this KFC

Awful only half the order arrived, only 6 pcs chicken no mash and no drink with only two chips. Driver told me to call the restaurant, the restaurant refused to help so I will be expecting a refund asap.

All gave me the wrong address and the driver made to my location with no issues the give was a true gentleman

Ordered a boneless banquet and I received a burger instead of strips.. also ordered a dipping boneless feast and didn’t even get the strips. Phoned them up they could only offer me to go and get complimentary strips next time I go up. Worst kfc

excellent food and friendly delivery, highly recommended

The restaurant was very good in every way, the only down fall was very small portions of fries.

Most of the chicken on the bone was pink. Definitely won’t be ordering again. It’s happened a few times while ordering from here but with having guests over it ruined it

out of six pieces of chicken four were legs one thigh and a wing part.very disappointed.

All food came cold, and also both drinks wasnt delivered.

The food didn't arrive very unhappy!!!!!

Overcooked chicken, soggy fries and did not recent gravy that I paid extra for.

COLD LATE DISCUSTINGLY DISAPOINTING

Food cold, hadh brown on the burger was very soggy with grease. Chicken was put in bags which stuck to the inside of the bag! Not good at all.

Took 15 minutes to get served the chips are dreadfully expecially for the wait maccies chips are clear than the ones I've been served today which it weird because I genuinely perfer lfc chips to maccies bit it was awful and the food today was dreadful ill suggest to go to a different kfc than this branch

When you go for the drive through you expect staff to put good chicken and chips in your bag. Here staff couldn't care a less about their customers. On quite a few occassions chicken and chips are cold and also rancid at times. You only find out when you get home. I wouldn't recommend this place and I also think the food is quite dodgy. 26/08/24 I've used this KFC recently and things have improved a lot. The food is hotter, tastier and the chips are now edible and fresher. I'm hoping this improvement continues as I like a nice KFC every now and then.

Food was ready to takeaway In 5 mins. No wonder corn on the cob dry as packets not sealed. Too many legs 8 in a 12 peice meal and to make it worse was all too dry. Worse KFC I've had for a long time which was also from this branch. Some things never change. My advice is go elsewhere ☹️☹️☹️

coleslaw, gravy and a portion of chips were missing.

Food was cold and items missing

Good quality food hot and all order items delivered thanks KFC

ordered gravey....didn't get any, called kfc was given a code for graveyard next time!! Chips were cold!!

I entered a different address and it still ordered to my home address!

They always mess the order up, I’ve stopped ordering after this, staff are lovely tho when you go to the store but delivery isn’t as good x

Awful experience. Food missing and dips. Called and they wouldn’t send them out to us. Very rude will not be using again!

Really nice in here and good food and staff

it's so horrible. I orders hot wings meal but I didn't get my pepsi. why this? I'm eligible for my refund . give me my cash back. it was a stressed and sad day for me. because of this. I regret the time I wish to order from this restaurant. the delivery was on correct time. and he done a great job. but the meal was totally incomplete. with out my drink I get totaly upset and regret too much. I want my cash back. it's not a good manner of food supply. no one will not get this type of experience.

we received our order with some items missing, this is not the first time this has happened either. we ordered 10 piece variety bucket which came with no hot wings. not happy

Vile. I'm pretty sure it was battered pigeon

I pre-ordered by 1 hour the tracking app said order on way 20seconds l8r he knocking on door food is ridiculously cold

I'm shocked ,I ordered rice and salad and fillet but when I asked where is fork or spoon said to me sorry we don't have and when I talk with manager said to me just I can refund for you .

They don’t take orders at the counter anymore which is really bad for older people who can’t use the kiosks. Also the kiosks aren’t even faster, actually took me longer than just ordering like I normally do at the counter. I can only assume this is in an attempt to cut labour so they don’t need a person on the tills. Well I hope the customer dissatisfaction is worth it. Food was fine, standard quality for KFC. (Side note, if you want to pay in cash you have to order on the kiosk, then bring your cash to the counter, which is just bizarre and doesn’t save any time at all. Would take five seconds just to go “so and so box meal with beans and Pepsi please” and then pay in cash. Needlessly drags the process out for the guest and doesnt really save any labour either.)

excellent food and friendly delivery service highly recommended

I have eaten KFC for over half a century, my meal from Mapperley KFC was a big disappointment. We ordered the 8 piece boneless feast, which should have had 8 boneless fillets, it is a bit more expensive, but worth it. However, we got six pieces of chicken, all of which had bones in them. I know this because when I bit into my first piece of chicken I almost broke a tooth on the bone. The chicken we did get was poor quality, I had to leave some, really not nice at all. A very disappointing experience. Update: “owner” responded, with a link to the KFC website, so that they can “find the best way to support me”, followed the link to the national generic customer service, if the “owner” wants to “support me” then please do get in touch. It was your franchise that served the wrong, poor quality food and so surely it is down to you to make a response to this situation in person?

I ordered a large order yesterday, for a family gathering. I called up and was amazed at the level of customer service from a chap called Jordan. He was brilliant. He got my food arranged and gave me a courtesy call back to let me know the food was ready. However only draw back some of the chicken was burnt. Not sure what happened. Customer top notch

delivery time was great, food however was disgusting, looked like it had been cooked earlier and reheated, chicken coating was mushy, not crispy, ended up binning it

I'm absolutely shocked, they obviously know I'm not from the area, bought a 10 piece with extras, got back to where I was staying tired and hungry after a long day and travelling only to find 6 pieces and no extras, I'd say a difference of £10..won't go there again when I'm this way visiting

We have received someone else order which is a mighty bucket for one when we should have a double bucket

Forgot my drink food is cold and forgot my extra zinger

Was missing the popcorn chicken and was missing the can off pop from one of the meals

Food spot on and delivery driver on time and lovely!

it’s was moved a few times so it was later than expected

Nice. Thanks guys for the service and yummy food and drink.

Chicken has been left under a heat lamp for far to long and the chips were horrid. Won't be ordering from here again

Forgot the drink off my order, and this is the second time that something has been missing in last 3 orders. It’s not great.

Its official KFC Mapperley only sells drumsticks and thighs. 6 orders placed recently and no chicken breast in sight, your better off going to Chick Chick in Carlton or smy other place

was really nice and hot for a change 😁

The food was cold I tried to call kfc as there was a drink missing the chicken was leg that I asked for it joy to be . Upon contacting kfc they are now saying I have to dispute it with you

food excellent and a happy funny delivery driver made my day

This has to be the worst in Nottingham. They didn't have a card reader, so we had to use the touch screen. We were informed they had no gravy, mash, rice, or beans. These they had not had for a week! We went to order on the screen, and when the wraps did not appear, they discovered they didn't have any regular wraps, only mini ones. We decided to leave without ordering. Whoever is in charge needs replacing for someone who can do better.

I received my delivery with an item missing and Just Eat refused to give me a refund!Ridiculous!

Ordered a 3 piece meal with coke no ice 6 hot wings and a flaming hot wrap with extra sauce for two of us. We were served by a young man who was polite & professional, the food was fresh made to perfection & piping hot. Bravo 👏🏽 to all the staff at Mapperley KFC bigUp yourself, common!!

food was good just missing items they did ring to say they ran out of corn but then forgot hot wings

Every time I go to this take out they get the order wrong.. how hard can it be KFC are going down hill fast

Was given Coleslaw when creamy mash was ordered and received no garlic buttermilk mayo ordered.

Literally the worst food I’ve ever eaten from KFC. Haven’t been in years but food was dry and salty and not worth the £20 also don’t serve any sundeas or desserts!

Great delivery time & nice food actually. Apart from the note we left the restaurant was completely ignored, resulting in one of the burgers going uneaten due to allergies(stated in the note & even appeared on the receipt under “restaurant notes”) - this has happened multiple times with this specific kfc unfortunately & means we’re probably gonna play it safe & not try again. Especially after the last time when Tilly was unprofessional over the phone after hearing mistakes had been made.

The driver had gone to another road that wasn’t mine and turned up late never apologised and my food was cold becuase if this it should have took around 30 mins to arrive ended up being nearly a hour just to recieve cold food and his service was shocking didn’t hand me the food made me get it out the bag myself

Got my order wrong twice and was rude about it

Food was actually ok, but just slung into bags rather than boxes. Looked like it jad been packed with a catapult. 20 minute wait at drive in. Got the order right for once though

highly recommended, friendly fast delivery service and hot excellent food

missing a drink. Burger is lukewarm.

im a vegetarian but i get food for my son fries always cold and drinks always flat, never mind terrible customer service. I'm adding the fact that you can not order at the counter it all has to be done through the touchscreens. Although this doesn't particularly effect me, I am confident that many mature people and less tech savvy will not be happy with this and will no doubt deter some from frequenting the restaurant. Moreover why I believe it is a silly unnecessary action is because if you are paying with cash and not card, you still have to go to the counter! I also assure you the new procedure didn't make my transaction and receive my order any quicker.

Really really bad!! All food wrong!

really hot food . delivered on time too

I am still waiting for my order, that has been paid for but not delivered!

Good service from just eat , food missing from order though.

Food not delivered to address. App didn't update until 2045. Would like a refund please!

missing 4 chicken tenders and gravy and corn on the cob. Delivery way fine, restaurant needs to pay more attention to the actual order placed.

Ordered a boneless bucket, sent a regular chicken bucket. No drink, completely wrong order, and cold anyway. All wasted

Stunk of sewage water Didn't add enough mayonnaise Poor hygiene. Saw staff smoking outside and touched food straight away One of the workers scratched his open pimples and touched the chicken how gross!!! Use some skincare

I think you make the ingredients up as you go along with rice boxes. Not impressed at all

Didn’t receive order and went to wrong address

excellent food and friendly delivery

Food arrived quickly, but the fries were cold and stale. Chicken was greasy, cold and flabby.

not Drivers fault but kfc ordered at about 4.30 for 7.50 did not turn up til about 8.20, they are getting bad. ordered last week for 8pm got at 10pm yet again not Drivers fault as I phoned up to see what was happening they said to many orders coming in plus people coming into shop

Awful, cold, dry, soggy, 45min wait, for a takeaway

Nice Friday evening treat for the family

No drinks were left which was on the order and the food was luke warm ☹️

Didn’t receive a few of my items . Like normal with kfc

Self ordering food. Good food and fast service.

The chicken was overcooked that much the skin was burnt

2 hours to deliver. I got the number for KFC from google and rang, they didn't even apologise. They just said "we've had an increase in orders". At no point did just eat show any information about the delay, the app just kept changing the delivery time and didn't give me an option to cancel. I wanted to cancel the order so I could just go to the shop instead. The food was not hot when it arrived, it had obviously been sat on the side for about 10-20 minutes. just-eat and KFC really messed up

the food was covered in tones of sauces we never asked for 11 quid for a burget and a 2 chicken wing is a joke will not be returning kfc

My food wasn't delivered as I never hears my phone so what happens next

Very polite and friendly delivery driver

Food arrived cold and the chicken wings have a weird unknown taste to them cannot really describe it.

Placed order at 7.30pm, received it 2 hours later at 9.30 and all the food was cold, except for the gravy. Delivery guy was lovely though

very late and cold, arrived 7 mins after the guests we ordered for already gone to get something to eat deliver541T

missing a drink but food was cold

it was not nice I actually rang KFC and it was there fault they had that many orders they could not cope I order for 8pm got 9.38