KFC Norwich - Mile Cross Lane in Broadland

Food came cold had to put on air fryer to rewarm

Arrived stone cold. waste of money was looking forward to it as well. went to shop and brought a pizza instead

only three pieces of boneless chicken when ordered and paid for four also no dip supplied as should have been you need to sort this as you are conning customers and it's not right at these prices also it was cold so you have not got a happy customer sort it out

Good came in great condition, really well kept after and still hot! Food quality was 10/10, like it had come straight from the restaurant!

Let down by Sprowston last week so ordered from here today instead...top work guys restored my faith in KFC 👍👍

messed up the order and overcooked, dry chicken.

Was delivered to wrong address courier would not come to correct address could not cancel no food and out of pocket.

Food was cold and dry the worst kfc I’ve never had

I ordered it as it said 20-30 mins it was over an hour late

food was overcooked and dry , we will be giving KFC delivery a miss from now on.

The bun was stale and crunchy round the edges. I could snap bits off. The chicken was dry and overcooked, barely warm. The drumstick was good but the chips and gravy were poor. I didn’t note the exact arrival time but it kept getting delayed before it left KFC. The driver was friendly and quick.

4 drumsticks which were cold and burnt ..inedible

Why do you put the ice cold bottles in the same bag as the supposedly hot food 🤔 it makes me wonder how long you have been in the catering industry and weather you need retraining 🙄

my order was not delivered and on the website it says delivered what is this supposed to mean

Order from here as it said it was 30 min delivery. As soon as my money was taken it went to an hours wait. Food was delivered 40 mins after original delivery time so it took an hour and 10 mins from placing my order. Will not order from here again. Took too long.

delivery time was great. but food not so great, cold and dry.

Delivery driver struggled to follow simple instructions and was asking me to collect my food that’s not what I paid the delivery charge for. He eventually found me after I had to stand outside in the rain for ages telling him what way to travel on a one way road….never had issues with deliveries finding me before

Food stone cold and wet from condensation on the outside of the drink.

kfc always goes to the wrong address. we order via just eat to try and avoid this. all our other just eat orders arrive fine.

The delivery driver arrived quite quickly after I ordered my food. The food was still hot and delicious.

Great but had to reheat chicken in the airfryer!

Items ordered are not what was delivered. I have tried to contact via just eat app and no reply…..customer services appalling…..will not be using again

Went here for dinner with my partner and kids. Ordered our food and everything was great! THEN my partner found a long black hair stuck in his chicken! Literally cooked into his chicken. He went to the till to tell a worker about how a hair was found in his food. The workers were unfazed by this and didn’t even apologise or attempt to do anything about it! Absolutely disgusting!! Very disappointed with kfc.

Cold food. Had a big long hair in my food just. The staff just laughed when I went to return the food. Got nothing back in return no refund no fresh food nothing! Shocking is an undertatement

Ordered 3 Piece chicken got 3 legs ripoff never again will i use home delivery at least if i go in the shop i can see what I'm getting Chicken.

Food was like warm had to reheat in microwave

very nice delivery driver I ordered it to the wrong address and he still brought me my food. thankyou

Was delivered to Sleaford green and not Eglington mews.I didn’t receive order.

Do miss the lemon wipes for greasy fingers. Tissue tends to stick.

Very good never muck up a order . Like some other franchise.

Sweetcorn missing. Chicken in wrap was dry and tough.

Still no hot drinks, and please don't lie to customers saying coffee machine just broke this morning when you're a regular and know, food was seriously over cooked and corn on cob raw, tables taken up by groups of teenagers just sitting there not one of them purchasing anything. Needs better management and definitely a visit from health inspectors.

Wow .. the food was nice. beyond that, my best ever customer experience in years of eating out with my family was with Stephanie and Sapph. These two made us feel happy and it's worth every bit of it.. I wish I could give them both 1 million Stars. God bless you

The chicken was slimey and undercooked. Ended up in the bin.

what's the point of having a message function if your couriers don't use it?

It was lovely and hot and food was cooked to how it should be

Food was excellent, hot and crisp.

food never came, delivery driver just ate it for himself I guess. crazy to be honest

the meat is feathery and not tasty🤢🤢

Food was good but i had to heat it up in microwave as was cold due to putting two cold cans of fizzy drink on top of hot food can i suggest you delivering them in separate bags next time . And also we didnt recieve our dips .

Half food missing, chips were soggy, threw most if it in the bin.

Cold food. Wrong order and late. What a load of rubbish Mike cross kfc is

The chicken fillets batter was white in colour and was soft. The chips were soggy and mushed up. The gravy was flavourless. Didn’t enjoy it at all.

An amazing lady on the drive through at 12.30 Thursday ' made my day' Cheeri attiude, food hot ..great experience xx

We had a drive through food was good but no coffee yet again why does kfc allways have a broken coffee machine

Took 1hr 20mins to get here, told me it would be here within 20 minutes.

ordered over 2hrs ago. time kept getting added to delivery time app notified it was delivered bit no food arrived. how was it delivered when I had the 4 digit delivery code.

Delivery time did get a bit delayed, however, once the app updated to say the courier was at the restaurant, it was actually very accurate, food came with everything I ordered, and wasn’t piping hot but was definitely warm enough, almost didn’t order because of a fair few bad reviews but this delivery couldn’t have been any better really

It used to be a good place until they decided to let the parking lot be taken over by a company, which has decided you only have 1 hour stay aloud at a franchise place. I got fined £60, because I stayed 17 minutes longer which I didn't know about at that time they put this is in place. Signs apparently were there but smaller than what it is now. Spoken to staff member and the manager at the time even said that this is wrong specifically using their service and facilities paying for food drinks and given only 1 hour(there are waiting times there as there was delivery and other customers).Lot of complaints since they put this in place, at that time only few weeks ago she said... Then getting fined two weeks later. Absolutely fuming. Appealed it but now they got all the sudden huge signs all over the parking lot, which would be the first thing if they were taking over the parking. This is just rushing people not going in there and enjoying a meal with your family or friends. 17 minutes=£60 not bad. Never had a ticket in my life now I have to think twice before I go for a KFC, which I used to like once in a while. Now it is absolutely a turn down. I get that if for a reason people don't leave their cars there for hours or days. But 1 hour at a franchise is not really enough if you sit in for a chat and meal and wait for it to be served.

The food was amazing but my side was missing which is why I didn’t put the stars to 5

Food was warm, not hot. Asked for no drumsticks as son won't eat them and was given 2!

Food was cold and incorrect order sent

Good missing tried contacting no answer

Absolutely terrible. The food was cold, and two meals were missing. The delivery driver said it was down to KFC, however the KFC restaurant manager said it was nothing to do them, and that the driver must have stolen it. The manager then hung up.

food arrived it was stone cold hot wings weren't even spicy fries weren't even salted i had to microwave everything which made the fries softer which was kind of horrible but we're not having cold fries are you joking? also courier was very late i don't know if there was a lot of traffic on the way or if the place itself was busy but it really shouldn't have arrived like this considering the kfc isn't even that far away at all

Not the greatest if im honest. Fries were cold, chicken was dry and the coating was bland.

Delivered wrong bag with nothing that I order inside

We come here often, but tonight the chips were incredible! Piping hot and covered in seasoning, really impressed with them! Nicest KFC chips I’ve ever had

As far as KFC in Norwich goes I’d rate this as the best and consistently the best quality. I’d give 5 stars for service as the staff are polite but some of the staff seem to insist on calling customers “boss man” after each sentence which loses the 5th star. Amusing but unnecessary.

Just want to put a quick 5* review to the server who worked tonight. He was amazing and clearly cared for everyone in the restaurant tonight. Thanks for the great service!

Rubbish KFC. Food always arrives cold and swimming in grease. Cancelled order as it was going to take nearly 2 hours.

No drinks and half the order missing

Car park has now been sorted. All the small businesses around have stopped parking on the KFC site.

Best kfc delivery of all time. Extra chips. Wrap not dry. Moist flavours chicken and came early. Too early app didn’t update quick enough.

The food took ages to come and by the time it got here it was cold and missing a large popcorn chicken

Looks like the driver delivered another order before this one. Therefore food wasn't hot when delivered, chicken was also dry

Terrible. Dodgy driver who saw my son waving him down, circled several times then hid on street round the corner and marked our food as delivered. Furious. Driver needs reprimanding.

Foodvwas lovely and HOT. Other fast food places need to take note, hot food can be delivered.

All dumped in a paper bag with a cold can on top of all the food which made it cold

Food arrived hot and delivered by a friendly courier

4 out of the last 5 orders I’ve had, were missing an item or someone else’s order entirely

Order missing multiple items and what did turn up was also missing parts of the meal. This restaurant in particular is utterly useless 95% of the time. Every time I order from here there is stuff missing.

Food was not hot and being chicken, it couldn’t be reheated. Luke warm chips are not the best either.

Chicken was mostly drummers. Most of tbe coating was stuck to the box. Swimming in grease.

service terrible did not get all off my order the rest of it was cold two pieces of chicken only half cooked this is the worst order I have from kfc needs to be sorted and quickly

Order missing the second burger meal completely. Delivery driver was great.

Arrived luke warm and two orders were missing their accompanying chips, delivery driver was kind and well on time

I was very pleased with my order.It was still warm enough to eat even thoe I did warm it up more. THANKS.

15 minute wait after paying to be told they had run out of chicken fillets???? Wasted lunch break and hungry will not go again

Not a good idea putting ice cold drinks on top of hot food

Multiple items missing and what did arrive was overcooked and tough

Food absolutely awful and half order missing

could do with being a bit hotter as had to warm chips in microwave but otherwise perfect

Cold chicken cold chips wrong drinks 3 out of 10

why was I over charged for my meal

I don’t normally moan about ur food but wasn’t a lot of chips drink never came

missing 2 x cans of drink that were part of the deal we've paid for

The food is garbage with burnt oils not cumsioum from animals or humans and it was so salty that I taken to the bin away

Missing items again kfc cant never get it right

Nice KFC very clean and tidy, nice polite staff, food was hot, love the fires would definitely recommend.

Everything was stone cold! Gravy cold. Didn’t realise but my son’s children’s meal beans were missing! Absolutely terrible. Literally 5 minutes down the road, how can everything be cold

So disappointed, had a bucket ,all leg bits no thigh or breast bits,everything was cold. For the price you expect quality, but it was the worst ive had from a kfc

Food not delivered. Marked delivered on the app. Always KFC@mile cross. Horrible delivery service!!!

I've just called the environment health team, they are coming to rake pictures and swabs of the so called chicken, then they are coming yo the resurant to probe and swob the chicken to make sure its real, I could sue you for thousands..............mm,............................. .. . ................................................................. ...... . ........ ......... .... ..........

Said delivered. Never was. Outrageous and no way to rectify it.

Average food can be hit and miss much like all the kfc restaurants in the uk

Average temperature because the ice cold drink was put in with the food no separately ☹️

Food was cold and things was missing... Again

Delivery was great. I couldn't enjoy my order due to the fact that some of the fries were bad, the fries had the peel on, which I find unhygienic and the portion was extremely small, the chicken was nice but had too much oil.

The food was cold & there was rice in the bottom of the salad when we ordered a normal salad