KFC Norwich - Mile Cross Lane in Broadland

Wow .. the food was nice. beyond that, my best ever customer experience in years of eating out with my family was with Stephanie and Sapph. These two made us feel happy and it's worth every bit of it.. I wish I could give them both 1 million Stars. God bless you

Food was excellent, hot and crisp.

the meat is feathery and not tasty🤢🤢

We had a drive through food was good but no coffee yet again why does kfc allways have a broken coffee machine

An amazing lady on the drive through at 12.30 Thursday ' made my day' Cheeri attiude, food hot ..great experience xx

It used to be a good place until they decided to let the parking lot be taken over by a company, which has decided you only have 1 hour stay aloud at a franchise place. I got fined £60, because I stayed 17 minutes longer which I didn't know about at that time they put this is in place. Signs apparently were there but smaller than what it is now. Spoken to staff member and the manager at the time even said that this is wrong specifically using their service and facilities paying for food drinks and given only 1 hour(there are waiting times there as there was delivery and other customers).Lot of complaints since they put this in place, at that time only few weeks ago she said... Then getting fined two weeks later. Absolutely fuming. Appealed it but now they got all the sudden huge signs all over the parking lot, which would be the first thing if they were taking over the parking. This is just rushing people not going in there and enjoying a meal with your family or friends. 17 minutes=£60 not bad. Never had a ticket in my life now I have to think twice before I go for a KFC, which I used to like once in a while. Now it is absolutely a turn down. I get that if for a reason people don't leave their cars there for hours or days. But 1 hour at a franchise is not really enough if you sit in for a chat and meal and wait for it to be served.

We come here often, but tonight the chips were incredible! Piping hot and covered in seasoning, really impressed with them! Nicest KFC chips I’ve ever had

As far as KFC in Norwich goes I’d rate this as the best and consistently the best quality. I’d give 5 stars for service as the staff are polite but some of the staff seem to insist on calling customers “boss man” after each sentence which loses the 5th star. Amusing but unnecessary.

Just want to put a quick 5* review to the server who worked tonight. He was amazing and clearly cared for everyone in the restaurant tonight. Thanks for the great service!

Rubbish KFC. Food always arrives cold and swimming in grease. Cancelled order as it was going to take nearly 2 hours.

Car park has now been sorted. All the small businesses around have stopped parking on the KFC site.

15 minute wait after paying to be told they had run out of chicken fillets???? Wasted lunch break and hungry will not go again

The food is garbage with burnt oils not cumsioum from animals or humans and it was so salty that I taken to the bin away

Nice KFC very clean and tidy, nice polite staff, food was hot, love the fires would definitely recommend.

Average food can be hit and miss much like all the kfc restaurants in the uk

What can I say, serving up cold food on a Sunday lunch time, I counted 10 chips in the box. Definitely avoid

Had a takeaway, food was nice and restaurant looked clean from what I could see, server was polite. Just realised after I got home and ate the meal, about how much the lack of value for money on the meals now, crazy when you look at it properly.

The perfect meal for one great food thank you xx

KFC are universally terrible, inconsistent quality, poor service, incorrect orders....... However, this is a gem hidden in a pile of doo doo! I've been there multiple times and received the best quality KFC efficiently and politely on each occasion. Well done Mile cross lane KFC.

Popped in for coffee while waiting for tyres to be re aligned near by. Very pleasant and clean inside. Husband said the coffee was really good. Sadly, I couldn't have one as decaffeinated wasn't one of their options.

Very fast service lots of car parking space.

The toilet was horrible and food was normal KFC

Food was totally cold,and it's made our whole family ill,won't be going there ever again,place was filthy dirty and staff looked the same

Very bad service. Jaison staff is insulted me Arriving time he told me how many wings you want its cheap. Like that...

The BOY, taking my order at the drive through was blunt, arrogant and stroppy, no manners whatsoever, no 'please' or 'thank you' , he just shoved the card reader in my face without telling me how much i owed, then in a bossy tone said "next window", i get to the next window and another stroppy teenager passed me a bag and said "thats yours boss". I get home with the food and was immediately hit by the smell of pepper, there was pepper on everything, and a lot if it, so much we didn't eat half of the order, since when did KFC put loads of pepper on food?, are they masking something?, £27 + in the bin. I've noticed good reviews get a reply from the manager, but the negatives don't, well dont be such a coward and reply to this, your food is disgusting and so are some of your staff, you shouldn't be aloud anywhere near the franchise as your management skills are zero.

Rude staff, slung sauce at my partner. Not polite at all. Won't return

Very Bad experience, extremely disappointing!!! I drove 5 miles all the way to home when I opened the box I found out that they got the order wrong. Spoke with the Manager Micha she didn't apologise!! She said just bring it back otherwise I cannot do anything. Customer services 0000000 zero ......

Can't beat a KFC , chip's could off been hot but ok

First visit to a KFC in at least a decade. I visited because I had next to no food indoors and didn't fancy going food shopping. I bought a BBQ chicken burger (I think) which came with fries. I opted for another drink instead of the Pepsi. It was pink in colour, forgot the name of it but it was very nice. I ordered my meal using one of the two computer terminals. The other was not working on my visit. The one that did work did not print out a receipt for my order, which slightly wrong footed me a bit. However I managed to remember my order number and all was, well!

Ordered on the app. Wrong order was delivered. My husband went to the store for a replacement one of the burgers that we’d ordered (as we could make do with the rest that was incorrect). He got it home and again it was the wrong burger. I returned for the 3rd time and they would not give me a refund as we ordered through the app. They did replace our whole order. My husband ordered a 6 piece colonial bucket, which when I got home for the third time we have seen they have now missed the wings and fillets from the order. I won’t be returning for a 4th time to complain however we will not be returning to this store. Shocking.

Ordered just eat . NO 1.5l bottle of coke at £3.59!! Called KFC and Rasa told me nothing she can do about it 😳 Terrible service! Customer service unfortunately that was not on the menu either!!!

Unfortunately we didn't check our order until we got home, where we noticed 4 fries and a bottle of Pepsi Max missing. Partly our fault for not checking but worse for your company that pocket from customers and not providing full items that were paid for. A real shame and because of this we won't be going back.

Worst KFC ever! Went through the drive thru to order a bucket of chicken when we got home we found 3 of the chickens had been eaten already and with bite marks on 3 chickens seen in the photo. We reported that they had sold us already eaten chicken and they didn’t care and offered no apology or compensation for selling us second hand chicken with bite taken out of it. The lack of apology and lack of compensation made me report this horrible level on customer service. Don’t go there as they sell already chicken.

Why doesn't it deliver to the center of Norwich but it does to the university?

Came on my lunch break from work, food was so greasy and portion size on the chips was so tight. Never go back there again

Was alright. Toilets not particularly pleasant

I visit here with my husband. Initially we were worrying about the reviews. But when we enter the shop the cleanliness and atmosphere was good. Staffs were very humble and greeted us with large bright smile. Especially one lady staff (jason) explained us about their currents offers and discounts which is really appreciated

The food was served on time and tasted good with a relaxed atmosphere

Too busy and chips cold. Price Gone up a lot since I last had KFC. Update on above. Thought it might be one off but no . Went today 2 Feb Wasn't busy but still food was nowhere near what I would call fresh and hot

(50% off!!) its 50% off because 50% of the meal isn’t included , it’s not exactly a deal .It’s just taking items off and making it the price it would’ve been if brought separate lol .

Vastly improved, I used to come here expecting an hour wait… even started avoiding it. It seems they have got their act together as the service is speedy and professional and the food is top notch, well done kfc. The staff here are really friendly and professional super speedy drive thru experience and great food too 😁😁

Christ it was painfully slow to get my order with drive through, order booth closed, no apologies from staff, 20 minutes with 2 cars in front of us is a joke

Nice and clean staff nice food good

Very friendly clued up and very efficient. Best staff there I have seen in a long time. Food was hot quick and spot on. One love x

The food was great, apart from my hash brown missing from my burger. Service was terrible. We had to wait ages, with me having to go in to get my "drive through." While waiting, we watched one of the staff wandering around the car park again and again, looking for random customers. This has to be the worst managed "fast food" I've ever been to...

When I call I was wanting to order a large fries. Whilst ordering I was rudely interuppted by a aggrogant and aggressive staff member who told me to "shut up" I am deeply offended and will never order from here again, I hope your happy with yourself you've lost a loyal customer 😡😡😡😡

Great place to go when you are hungover! Also lovely chicken

Me and my boyfriend came in today I ordered a rice box and it came with sweet corn which I specifically asked not for as I’m allergic, sent back and was fine after, my boyfriend got 4 fillets and a fillet burger and now has food poisoning and is currently suffering on the toilet, violently throwing up and shaking. Extremely unhappy especially after the order was £20+ will not be coming back ever again.

Don't do it there food everywhere on floor in kitchen

Quick stop after a busy afternoon for lunch.

Always check your order going thru the drive thru... Can't remember the last time there wasnt something missing. On a positive note had a Wicked Variety bucket and it was great. Not greasy... ordered on the app and was ready as I walked thru the door. App needs a little work. Crashed a few times.

It's ok, the food is ok, the service could be better (our number was shouted out and our food was just left on a tray without any drinks on). The tables were clean today which was nice, the toilets weren't very nice, they were quite dirty but this isn't unusual. It's getting more and more expensive for a fast food restaurant.

Ordered a meal for my guests and myself, told it would be delivered at 5.30pm. It turned up at 8.50. Refused to accept it and still waiting for my refund

Food arrived cold. Items missing from my order and there response was well u can come and get it. Wont be ordering from here again. 2nd time they've messed my order now.

Overall ok, but the food is getting very pricey and the quantity is less. Value for money is not the best now a days. Going to weatherspoons offer more for the money compared to KFC as an example. Service was good, the young lady was patient with us while we worked out out our order. Food delivery was quick. And food was tasty. Overall I will give this place 3.5 stars, lost some rating die to the price rise and less quantity.

So, KFC have changed their fries recipe several times. Last time they admitted they got it wrong and have brought out these overly spiced (onion powder, salt) and luke warm things. Why don't you just copy the burger specialist and do plain fries cooked in a quality oil. (And try serving them hot)!

Toilet stinks restaurant dirty and rubish everywhere food was tasteless

Quite literally ordered my food and 1min 47 seconds later I had a my meal (had a variety bucket and some other bits)

Half of my food didnt arrive, overpriced, small portions, hot wings arent hot AT ALL. Tried to call and complain, was being civil, when we called them they hung up on us, said we were prank calling them, and called the police. Poor customer service, food didnt arrive, and now im £40 poorer and just as hungry.

Shame about auto service and them hiding the mini fillets.

I ordered through just eat and half of my order been missing 😩

Need to.up their game with hygiene in the toilets !

Tables, floor, and toilets. Very bad due to it being a place to eat food. As a customer I don't expect to have to clean my own table and wipe food off the chair am about to sit in.

Spacious, clean, fair speedy service.

Have been here before. Thought I would have a few fries and a drink whilst waiting for my bus.

Love it in here. Cool place to dine in

Called in for fries only on the way home from the theatre. Fries were soggy, limp, tastless, and a very small portion. Glad I didn't have chicken as well! Absolutely awfull. The girl serving had the personality of a dead slug. Will never go there again.

Some reason and not just here but 60% of the time you get untoasted wraps! U know it

Quick service, food 10 times better than Salhouse KFC. Chips still a bit meh …

Only wanted a coffee and toilet break to pick up a few emails while working. Music wayyyyy to loud so hot in here 🥵

13/08/23 This is my third visit in three years and whilst the unit seems to have overcome food dripping grease and local closures for not being compliant the store has come on a long way unfortunately due to its location on Mile cross or poor standard of seating they still have ripped seats bodged up with masking tape. Not only does this look ugly it is against the Fire and Safety policy which allows the restaurant to open as the masking tape is doing a poor job of pushing the stuffing within the seat is not fire retardent and gives off toxic fumes in the event of a fire. KFC please either remove/replace the offending chairs/sofas or face another potential temporary closure in the invent of a Fire Inspection by #Norfolk Fire Service

Hit and a miss with buckets size of chicken pieces are tiny now and price has doubled

It's a KFC. Slightly messy with sticky tables. Food was typical KFC fare

Never had such greasy chicken, the oil was literally dripping out (a lot), I hope it wasn’t dipped in oil again to heat it up. Even though a takeaway there was no serviettes to clean up after all the oil, or is this normal nowadays? We won’t be back to find out.

Tiszta, rendes, gyors kiszolgálás.

Drive through experience at 2100 ish was very good. Much much better than 6 months ago

We went in drive thru, the manager saw us but choose to ignore and continue chatting. After waiting for couple minute, one lady told us they closed....

OK kind of food but the best when your hungry and need a long drink of watermelon and lime

Fast and friendly service. Piping hot food with zero quality complaints. Toilets were not the best but hey ho.

I keep giving this store a chance hoping it’ll get better and it never does . I’ve never been so let down with a meal . Have been wanting to leave this review for a while … Me and my partner came here and had to wait over 30 minutes for our food just for it to come out cold and have absolutely no seasoning and no batter on our chicken . This cost £20!! For two . When the staff were bringing the bags of food out trying to figure out where it was supposed to go they were just wondering round with absolutely no idea what car had ordered it while making the food even colder . they started putting the bags of food in peoples windows and taking it back out again when realising it’s not their order and doing it to all the cars , if I got my food and it had been handed to everyone in the drive through before getting to me I would not be happy! Especially with covid! What an absolute waste of money . rude customer service and they all look uninterested and aren’t helpful at all. Not sure why I can’t add the picture of the food :/

Food was nice , portions tiny tho

Ordered online, waited several hours only to recieve a call from the delivery app that when the delivery driver arrived to pick up the food the place was closed. I'm unsure of who is actually at fault, however both could've done more to ensure all orders went out. I literally worked at a kfc before and I know we'd have done something. As a uni student, I ordered bc I had no food, I had to go begging to friends for noodles bc every other delivery place is closed😭

The staff were really friendly and I can’t fault the service. The decor is really nice but the toilets were in need of a good clean. Food came promptly but my wife’s burger was cold as were our fries. We took them back to the counter and the young lady was very polite and apologetic and fixed the problem. Would come back purely based on the great service from the staff.

Male Staff member with tatoos just kept staring in an intimidating way even though he wasn't serving us. Generally customer service was bear minimum and barely any engagement with customer or effort made towards customer service. Felt very uncomfortable and unwelcome with the weird guy staring... I don't have three heads so I dunno what the issue was

Been here three time just after 10 and turned away because haven’t got food, clearly just can’t be bothered after 10, it’s terrible and hope this branch closes soon to make way for people who stick to their opening times

Used the drive thru and I couldn't see what I usually order on the brief menu you get shown at drive thru (why?). The lady was very patient while I figured out my order using the app. I should have ordered on the app for collection with hindsight but at least I wasn't being rushed by the lady working the counter.

Awesome service. Friendly staff.

We took our little boy for a late dinner and food was what you'd expect for KFC 🍗 all good and he had a lovely time babbling at staff and playing. He really wanted to help with the sweeping! Thank you

I'll grant you, the restaurant seemed absolutely overwhelmed. I ordered online for collection via drive through, but there was a very large queue of vehicles. When I did get to the window I was told to park up and they'd bring the food to me. So, I didn't have opportunity to get any sauces, napkins etc. When the young server approached, she carried several orders and had no clue which was mine. Nor did I as it was too dark to discern. She then left to offer the other orders around before returning with my lukewarm offering. I'd had a long day and was just happy to finally get food in me. I'm sure the young team were working hard, but could probably do with more staff at peak times.

As expected however prices are beginning to get to expensive for a snack option now so probably won't be using as much in the future

Only lost a star because of the music they play in there really grates on the nerves!

We ate in and the restaurant was freezing, shame always enjoy our kfc

We are inside but it was very cold , the coating on the chicken not as spicy as it used to be and don't like the chips

1/2 the order turned up...again.. At least half was right .my son got his. Never again..KFC...

Not impressed with quality of food or the staff.

Kfc is kfc what can you say it's brilliant

Now 4.2.2023 terrible service 2 hours 40 min late Uber the KFC was dry and reheated never use them again

My housemate ordered us 2 large meals and they completely forgot the chips lmfao how do you miss something like that nah 💀

We got someone else's order completely the first time, then ours but incomplete on the second attempt. I guess the extra steps across the car park won't do me any harm, and the staff were apologetic and helpful both times. Locals are friendly.

Food is usually good from here..staff are friendly and quick service