Based on 57 opinions finded in 1 websites
Based on 57 opinions finded in 1 websites
Nº 193 in 285 in Broadland
Opinions
Good quick drive thru experience
James 47298 . 2024-11-01
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I’ve been here a few times now and honestly don’t know why I keep going back! The service is so slow! Staff seem to not care and the store is a mess, nearly every empty table had a pile of dirty dishes on it. They definitely prioritise the drive through over the walk in customers. Need a big shake up here. Won’t be going back unfortunately
L Horn . 2024-10-11
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Always pleasant, gets very busy at times which leads to tables not being cleared and cleaned, no one in store fault, lack of staff problem is a management issue.
paul frewer . 2024-10-09
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Had the tuna panini which had too little tuna in it so that a lot of mouthfuls were just bread. It did not used to be filled so sparringly.
Rachel Colmer . 2024-09-24
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My daughter spent all weekend looking at the website deciding what she wanted as she has problems and this is the way she is. When we pull up to the drive through we are told this is no longer available as out of season despite showing on the website, websites are live and dynamic. If it’s no longer available as the option has finished then remove it Costa!!!!! When we picked another option they didn’t have all the ingredients, by this time the loud obnoxious server was really grating on me so I just accepted it as my daughter was having a melt down, I took a flat white, as I drove away I took a sip and it was barely warm. Shocking service. Will stick to Starbucks in future.
Neil James . 2024-09-22
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Paige made me and my partner the most amazing coffees we have ever had in our lives! She was friendly and professional and is an asset the the Costa brand, thank you Paige. Sophie
Miss P . 2024-09-13
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Visited here on 29th August late afternoon and was looking forward to it as hadn’t been here before,I won’t be back! Nearly every table inside and out was dirty despite it not being very busy and staff standing around behind counter.It was filthy behind counter with open containers of milk lying around,the floor was covered with food debris,uncovered bins had flies around them.It was obvious that drive through customers took priority and that hygiene and cleanliness didn’t matter as those customers couldn’t see the state of the shop.2-3 staff not doing very much and my coffee was rubbish.
Juliette Clifford . 2024-09-09
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Incredibly long wait. Too much priority for Drive Through. When drinks did arrive they were both wrong so had to wait another 5 minutes
Matt Drewery . 2024-09-01
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A large costa with a good range of food, wider than some smaller stores. Also many items in the costa gift range available. Some outside tables so you can bask on the delightful view of the retail park. No umbrellas but you get the shade from the building.
Susannah Hughes . 2024-06-15
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Fowl bacon roll, needed extra sauce as it was so bad, but they wanted more money after I had already paid for ketchup so bacon roll was inedible, Cappuccino was awful Every table has old food on, Place needs shutting down, never go to this Costa again. The Costa at sweet briar in fab.
Jason . 2024-05-25
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Have visited this Costa several times before and has been fine, but this time there was a very large queue - granted it was lunchtime so naturally busy but service was painfully slow. In the end we left without ordering - not because of the queue but the store was unbearably hot. Don't understand when the weather is mild outside, why the temperature in the store isn't adjusted accordingly, as opposed to the heating being whacked up as though it was freezing outside.
Steve Knights . 2024-02-15
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Love this Costa. Has been one of my favourites for years. Pleasant staff, good friendly service.
Robert Brown . 2024-01-26
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12.01.2024 Slow service inside as staff deal with drive thru customers first. Painful to wait! Perhaps worth the wait as drink was hot and brownie filled a hole. Water Bottle refill tap not working. Lots of seating at 4.30pm on a weekday. Free parking.
MCS McDonagh . 2024-01-22
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Though very busy and the staff seemed to be working very hard both serving customers in and through the drive thru. The cafe seemed rather messy and unclean, particularly behind the counter in view of customers.
Luças Parado Férreira-Nettleford . 2024-01-07
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New one opened up recently....what service and so clean too....
Eileen Flowerdew . 2023-12-24
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Our new drive through ... Good sized area for seating inside ... friendly team and usual Costa quality and choice
Brian Richards . 2023-12-19
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£8.05 for 2 coffees is a absolute disgrace, moreso when I opened it up to put sugar in and it was half empty.
James Ames . 2023-11-01
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Really buzzing in Costa today,lots of happy people enjoying the nice food and drinks.lovely service,pleasant and happy to help aswel.
rebekah gray . 2023-09-27
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They really do a good coffee and tea.
chaz . 2023-08-08
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You always know what your getting at a Costa coffee good coffee clean and not badly priced
nick Hill . 2023-07-24
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This Costa Coffee shop is lovely, the staff are all smiling and welcoming which makes you feel relaxed and ready to enjoy your refreshments. It's in a brilliant location, with lots of available parking due to being in a retail park. I will definitely return, 😁
Ze Nehctit . 2023-07-15
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Very pleasant and friendly staff. Brooke was particularly nice and polite and accommodating
Matt Spooner . 2023-07-14
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It was my birthday today, I got a surprise email from Costa to say that I can get any free bakery item! Thank you to the guy who got me my free cake and wished me happy birthday! 🙂
Chris W (Chris) . 2023-07-05
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A decent Costa with a small amount of outdoor seating. The service seems efficient and it was bright and clean inside. Their bubble tea is rather excellent.
Clifford M Willett (Cliff) . 2023-06-27
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The Perfect costa. Clean, elegant, fast. Staff are lovely! And drinks are as expected. A recent person said they are lacto free and the cream was put on a drink they had but in fact (not to sure if she’s aware) they also have whipped cream which is also LF. Really nice place to sit and have a drink if desired.
Daryl Foy . 2023-05-29
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Wasn’t going to say anything but it’s happened twice now! I always order my favourite salted caramel frappe with coffee - I’m lactose intolerant so always ask for soya milk. The first time - they added whipped cream! Most Costa’s usually ask if you want cream but they didn’t - I assumed with common sense they would think I didn’t want any considering I opted for a milk alternative. They were busy so I didn’t bother complaining. The second time I’ve got my drink from here, no cream but NORMAL MILK! Cannot express enough how people don’t just order Soya as a trend - some people are ALLERGIC!
Lauren-Rose Blackmore . 2023-05-26
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Such a lovely designed costa. Staff are very friendly and hardworking but clearly still training so a little slower than you’d expect. Otherwise flawless
Melanie . 2023-05-08
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Really quite, service takes a little time but it's new and staff are learning.
Matt Davenport . 2023-05-08
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Nice new building, mega busy, not enough staff, queuing out the door..!
John James . 2023-05-01
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First visit into the new Costa today for lunch. Nicely set out, clean and tidy. Plenty of space for customers inside and outside. Ordered food and drink. The chicken and bacon toasties taste were lacklustre (no flavour to them at all) , the hot chocolate taste was more like an instant drink. Just something for the staff to note... When serving toasties, be sure to give customers knives and forks
Karen Pond . 2023-04-30
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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135 Opinions
Waited about 20 minutes to get a portion of fish and chips this evening. I've recently moved back to the area having lived in Brundall as a teenager. The fish and chips here used to be excellent. I'm guessing it's changed hands as the shop looked dilapidated, signs for cash only everywhere which just looked tacky and crass and after the long wait the fish was burned, as in the batter was black on the outside, I've never seen that before in my life. I even worked in a chippy for years as a teenager and never once saw burnt batter. That's my first and last trip in a long time I think.
50 Opinions
Don't usually complain, would rather just put up and leave however today was particularly poor, had to return a piece of pie which was dry and had a odd taste, it was swapped but not so much as sorry just a "what do you want" and a "here you are". All the staff looked like everything was to much effort and we were intruding. A real shame as we use this group a lot but won't be coming back to this one in a hurry.
434 Opinions
So, me and my good lady went here for breakfast this morning, 22/09/24. She asked for eggs benedict and I asked for the full English. My drink was coke and I asked for no ice, of course it came WITH ice but no big deal, I let that go. The meals arrived and my partners was Eggs Royale NOT eggs benedict that she had asked for. I pointed this out to the server and she whisked it away and apologised. My Full English only had one sausage, the menu states sausages, sausage with an S on the end implies more than one and I said so. Also a flat mushroom, as on the menu is not HALF a mushroom, again I pointed this out to the server, along with the fact that my toast had no butter on it and none was provided or offered. The half tomato, again tomato on the menu is NOT HALF of a tomato, looked like it had been cooked before and kicked around the kitchen a few times but I let THAT go too. The poor girl was very apologetic and went off to get my butter, sausage and the other half of my mushroom, along with my partners' eggs benedict, which came back suspiciously quickly considering we had waited for half an hour for our meals previously, and sure enough, she could taste the salmon in it when she started eating. The "chef" had obviously swapped the salmon for ham and sent it back out, luckily my partner is not allergic to salmon.. We ate it and I paid as we were both so hungry that neither of us wanted to try to find somewhere else to get breakfast before the cut off time but we were both VERY disappointed by the whole thing as we expect better from any restaurant but especially one that I THOUGHT was a quality establishment, I was obviously very wrong about that based on this experience, shocked really isn't a strong enough word..
1714 Opinions
I ordered the seared chicken breast with thyme sauce, ratatouille, and fondant potato. What I received was a couple of slices of damp reheated chicken, a brown dehydrated lump of potato that tasted like it had been sitting in the fridge for days and then reheated for too long, some watery ratatouille (it's really not that difficult to make it decent), no thyme sauce, just everything covered with instant gravy. What sort of chef serves ratatouille with instant gravy? I'm guessing it was to cover up that what lied beneath was not what was described on the menu. The instant gravy didn't even appear to any thyme added to it. I won't be rushing back.