KFC London - Edgware Road in City of London, Westminster

Ordered a tower burger meal... burger was dry and lacked taste. Wings were poor. Best thing about the meal was chips (not enough) and cherry Pepsi... Staff were confused and lost with orders... Won't be coming back here anytime soon

I ordered 5 wings and a portion of fries I was not satisfied at all it came freezing cold chicken wasn’t cooked properly fries were still chewy and hard not cooked to perfection at all

Blue light card discounts of 9% are active & and have been declined by staff members Staff needed retraining, so no one gets robbed from their discount..as a PCO, i have FELT humiliated for nothing.

The line in the kiosk took lot of time.some college students were vaping .idk why managers don’t look into this matter.

They never listen to instructions

the delivery was late and the food was so cold

The order was fine. I'm just missing a Popcorn chicken. I was supposed to have three (1 large and 2 regular) and only got two (1 large and 1 regular). I don't know if it's because the third was an offer?

Fave me the chicken I asked for

Worst KFC in the world. 5 south Asian male staff in the shop sitting idle, asking a long queue to order from one e-kiosk. Ridiculous

Excellent service and freshly cooked.

Very Disappointed...👎 Doesn't taste like KFC .... Fries were freid with peel .... Chicken had no crisp...

Item was missing from my order

Burger bit pricey for the size. Wish they did hot drinks, like McDonald’s.

I have pay by online and I didn’t receive my order yet!!! Where’s my order I’m so hungry

The dirty shop I never see where is hygienic ? !

Not good treatment unfortunately

thanks so much for coming up to the door

I never got my food and Just Eat refuses to give my money back! Unbelievable

Big name like this we went . They didn't have any ketchup or mayonnaise. The place was dirty .

Food was still hot and the delivery guy was very polite

I ordered from them and the chicken zinger meal was delicious and the service was excellent. I recommend a good branch.

My last few orders from KFC Edgware road, I have come to realise that they keep re-frying the chicken with the same old oil. I ordered from kfc through your app from earls court branch is nothing like the one from edgeware road. thank you

They haven’t delivered all the food what should I do would it be refund?

Burgers Dry, old and cold. I could get better chicken burger from other chicken shops.

all the chicken was over cooked and rubbery

The staff is rude and even if you go 23:00 clock they will say that it’s closed… I recommend don’t go there.

Delivery driver was on point, cheers.

Very good.. The shop is very small

Chips were stone cold the rest of the food was Luke warm

Bit cold but to be expected . Driver was lovely

Was denied to eat in even though placed the order before 10pm. The manager didn’t allow it

Rude service was told to cancel the order if you can’t eat outside as eat in time is finished. Joke type of kfc

The food was just bad, way below the KFC standards. This branch is giving KFC a very bad name. Urgent attention required from KFC uk corporate.

Ordered 3 burgers and they forgot 2 to add two of my burgers in the bag. lucky i checked my bag and they gave me the two burgers boxes but one didn’t even have a burger in it was just chips in a box. Mugs

We didn't wait long for the food, they had different types of food than we are used to here, it doesn't matter that we tried something new, we ordered 2x chicken popcorn and got it in two different sized boxes, but for the same price. That's not good.

Great place and service will definitely will be coming back

Food was cold came 15 minutes late. Got no credit at all they just ignored me

I received wings that where cold and 2 of my wings where only bone

Disgusting food and service is even worse

It stands to reason that the recipe should be consistent, equipment, oil, and personnel training. . . The taste shouldn't be too different, but it still smells bad. In addition to fast food, it depends on luck.

spicy chicken safe my trip in London... thank you...

Busy street, small place, amazing staff and service and most importantly Halal edgware road KFC

after waiting more than 2 hours my order has never been delivered and I need a refund. is disgusting service go and find out where the driver has delivered the food. I sent you last night same comment but no one had the decency to reply to me. Now I need my refund by any means, I will go to social media and destroy your reputation as a business. Waiting for your reply and solution how can I rate the service i need to give it sum down and minus

Halal and fast service. Small place. Great staff!! Great taste

Too bad customer service and unhygienic atmosphere.Totally disappointed.

Food quality not good,had a fillet box meal the chicken was not good

The location is bad, such as food served.

The food was cold which I couldn’t eat and my money got wasted I’m very disappointed about this it’s just not fair

Apart from the side (gravy) being in the same bag with the chicken and chips, everything else including the delivery went smoothly well.

Nearly 1/2 hour late and the food is freezing. The driver did not read his notes regarding delivery. Then he had the cheek to have a go at us for not being able to find the entrance. He did apologise after but I am very upset.

Got the wrong drink but luckily I don’t mind it, everything else from both services are well done.

Horrible experience, didnt even recieve my order which is completely unacceptable, the driver was nowhere to be seen. 0/10 do not buy from this store!

We didn't receive our bottle of tango and chips where cold Chicken was so dry VERY disappointed.

like most kfc locations... you pay for extra wings or chips and you dont get them. half brain or thievs

Although you cannot expect to much of a fastfood restaurant, we still were disappointed with this one. They made mistakes with literary every order. Restaurant was also dirty. We will not go back here.

Once again cold food if it early or late

Paid for 2 twister wrap meals and was sent 2 snack wraps that was made by a 4 year old. Wraps consisted of a small bit of scrap chicken and 2 small pieces of lettuce, non of the salad trimmings was included and no sauce. Threw them in the bin. Not impressed as the prices have gone up but then sent substandard food.

Everything this is freezing cold as well as being late, I spend a lot with just eat and don’t complain often but the whole meal is freezing cold

There where no sauce in the sandwiches

The food didn’t arrive the driver was on the way and then vanished and it said delivered.

I ordered burger with four wings, chips, corn and a drink. burger very dry, the wings were cold The chips were cold as well, instead of the corn I got the coleslaw and no drink. Absolutely terrible, never again will I order from this shop.

This shop should shut there is hygiene problem with the worker and the food iwill raise it to health and safttey standrad that staff looks like seating at home talking deferent language front of customer it's shame to go kfc and see this situation I'm sure I'd this branch inspected by health and safftey for sure they will be shut and also the staff looks wearing dirty clothes atleast no kfc uniform but atleast should wear clean clothes as they are serving food it's hygiene

DO NOT EAT FROM HERE. There was a HAIR INSIDE my burger (delivered) and the staff tried to blame the uber driver (thought the delivered good arrived SEALED). The staff didn't seem to understand what I was initially trying to tell them and then finally when they did, they claimed this couldn't possibly happen at their location. They couldn't even put their hands up and admit fault which was throughly disappointing. This branch needs a food hygiene safety check ASAP.

Driver did not follow notes/ instructions

Undercooked everything cold n no drink

The wings were missing from order, and I didn't get a response from just eat.

Very quick delivery and friendly delivery man. Food was hot and tasty.

The burgers were not in the boxes and in the bottom of the paper bag, completely opened and all over the place. The last thing anyone wants to do is reconstruction a product that has been mangled. This is an error by not only the delivery driver, but by KFC - Where's the boxes?!

Every time Toilet facility closed and they said its out of order

2 portions of wings were missing, delivery time was good

My order still hasn’t come it has been several hours and no sign off my food as well as the fact that no refund was given 0/10 do not order from this restaurant horrible service.

An awful experience!! It was raining outside which is something that happens all the time in London, but what isn’t expected is for the KFC to flood and for water to be leaked through the centre the ceiling and onto the tables and chairs - soaking the customers and their food!! Unacceptable and shouldn’t happen anywhere. Customers were slipping as there were literally puddles of water all over. The food itself was bad. Fries were tasteless, chicken was cold and dry. And what made all this worse is that the staff were very rude.

Not so good! Ordered Two piece meal, the only good thing in the order was my drink "Pepsi" which was not made by KFC! Chicken pieces were over-cooked dark brown coloured, looked like it was cooked long time before serving, gone cold, and put in the fryer again to warm them up! French fries were even worse... The view of crowded, dirty pavements of Edgware Rd, full of beggars chasing people for a small change! Doesn't feel like you are in London.

Ambiente um pouco pequeno para sentar e comer. O frango bem mais oleoso que o normal e e atendimento deixa a desejar também. Mas um bom lugar pra passar rapidamente e pegar a comida para comer em outro lugar.

Very unprofessional and rude stuff the food not will cooked

chicken was so hard, ended up in bin.

Tiny store, lack of staff and resources. Snack box is tiny. - 11pcs of popcorn chicken and 15 strands of fries (small bag fries, not medium) too easy to count them and she told me 11pcs is the standard. Spoken to KFC CS online and confirmed it's not the 'standard' for the box. They dont use the proper box for snack box like others store do.

Cold food, driver not paying attention to where he was going even tho I was on the balcony directing him, to busy on phone chatting

All the burgers in this order was not fresh. All was rock hard and burnt. The lettuce was not fresh it was almost black. Everything else was fine .

Most probably the worst KFC in all of UK.

The delivery never came. The store said that i need to take it up with just eat for my refund.

Food is so dry and not fresh at all. My boys couldn’t eat it. Never again

Chicken and fries were hot and fresh. Very tasty.

Thief's , did put the coleslaw in my order, put the half cut piece in the box meal and charged me extra drink and gave me the wrong and normal drink. Very bad , beware

I ordered 1 X 2 mini spicy fillet but only received 1. Not good!

The food isn't the best and it's really overpriced. Also the atmosphere was kinda depressing

Cramped. More concerned with profit then

Very bad chicken quality,I think they supposed to change the oil 2 days ago(black chicken)

unacceptable KFC POOR QUALITY not test same as other branch not recommended

I was there ones with children. We ordered fried chicken, which is one who's KFC famous for and pommel fries. The family size with big cola. Price was reasonable. Service was good of kind people. The place inside is very, very small, if I remember it good. It was three or four tables no more. So the restaurant mostly takes away restaurant. The food was good. The children liked it but it was cold or not warm enough. And it is a Halal restaurant!

The piece of chicken was dry, the filet burger was thrown together and the chips were cold but the beans were nice

Lugar ultra pequeño atendido por inmigrantes, tuve que venir el supervisor porque el que atendía no nos entendía ni nosotros a él.

Food was not hot and forgot a large part of the order, i was told to order a sauce in order to be able to receive my missing item as they do not have any of their own delivery drivers. This was a lot of hassle to replace something which they had forgotten. Staff were helpful but I think more should of been done to correct the error.

The place looks a bit old and messy. I think it needs a bit of refurbishment Food was ok not great

Washroom is working however they closed it and customer can't wait for sometime especially for girls. It's not good place for eating so please denied it to come here

Fast and cheaper prices in store than online

Not sure how a franchise store can be so bad compared to others. The chicken here is always left in the warmers for too long so ends up being completely dry and shrinking in size. Plus one of the older members of staff never gets anyone's orders right. Make sure you always double check your order from this store. Would recommend going to the KFC in Baker Street. Update: They also don't seem to take part in advertised, limited-time KFC deals like 20 hot wings for £5.99 etc.

Great, professional customer service.

I ordered a gravy mega box and they left out my chips, chicken was dry and disgusting

I live near this area, whenever you go there you won’t have mayonnaise or ketchup, or they will give you 2 sachet regardless how big the order is, you will get the chicken which is smaller than a wing with a single napkin, staff doesn’t look like they care about customer service,worst kfc I’ve ever seen