KFC Leicester - Waterside Road in Leicester

Could not do zero stars… BUT Yet again another missing meal from my order on the drive through! Really KFC? Sort it out! You are loosing customers! It’s meant to be fast food not visit us twice every time you go through the drive thru to complete your order. Waste to time and fuel not to mention the screening kids! Managers are not the best either! Don’t think there are much customer satisfaction surveys going on at this site! Whilst at the drive thru window could hear a customer inside complaining also about missing food in their order…. I think KFC going down hill, roll on Maccy’s! At least the orders are always correct an not too far away either.

Ended up ordering and eating 4 hot wings and now I have food poisoning not even 12 hours later, I’ve been spewing up my guts and literally shitting myself for the past day, also I’ve been told apparently they drop their chicken on the floor and are not sanitary with all of their chicken products

This is one of the best KFC restaurants I have been to. The staff were friendly and actually smiled when taking my order. The food arrived quickly even though they were quite busy. The chicken was fresh and tasty; the coating was crisp without being greasy. The daredevil bites had good size pieces too. I would definitely recommend this KFC if you are in the area. It would have been nice if they served hot drinks though.

Food cold because all in one bag with cold drinks

we was missing part of our order which wasn't good as we had to cook our own chips to make it a meal when we shouldn't have to. I am very disappointed with my order

wrong can was delivered however the meal was great

had no boneless meal want money back

Chicken wings and popcorn the best

Ordered 5 meals, one meal was missing a piece of chicken! Other then that it was good. Food was hot and tasty.

Loved the food but I didn’t get my sweet chilli sauce but it’s okay

I've not received my beans or gravy which I wanted

chips were pretty much cold... chicken burger warm..

Nice clean place, order on a screen sit and wait, didn't take long, food was hot and fresh.

The delivery driver put my food on the bin which I wasn’t happy about

Came late! Driver went to the wrong address and the food came cold

Food was cold and chicken burnt on burger and little chicken piece was pink

Staff didn't have any clue what we wanted

The food was lukewarm. The restaurant didn't have the right sized lid for the bucket so they cut open a larger lid and folded it. The fries were floppy and under cooked and the restaurant didn't send my bottle of Pepsi Max.

Loved the food, tasty and crispy. Takes a whilst considering it's called "fast food".

Cold food and chicken was so hard it broke my tooth. I ask just eat for a refund and they refused, I told them I wasn’t happy about the decision and they said they would look in to it and haven’t heard anything back from them

I'd like to make a complaint the food wasn't only an hour late which the delivery guy apologied for and I excepted food was missing and two south rice was missing which I put had the one of the two sides orders a gravey on top charging me 3.99 which I put as extra the gravy came as one of the sides and instead of the rice and the rice was missing. I ordered the finger kicking double bucket 8 hot wings 6 chicken regular pop corn 2 x southern rice gravey I paid for not happy been over charged,

Very polite and friendly courier

Driver would not let me check food before giving code. Driver was very aggressive and argumentative. Will not order from here again.

We as a family had come to this KFC to order food when they had given us our food,2 portions of chips were missing.When we had told the manager and the workers that we were missing the two portions of chips they accused us for stealing them when they could clearly see that they never had given it to us.After complaining to the manager,the manager took the food away and started throwing it in the bin.Rubbish customer service was in complete shock.

A busy KFC. Popular with kids and drive thru. Food was ok. Service was fast but it wasn't very busy on a weekday at 4pm.

For years this place can't get the orders right. Most times they miss at least something off the order. So check your order before accepting. You can't do anything when delivered so I suggests collection only & check before you leave.

Food was cold and fruit was frozen

normally very good quality but fries were cold and limp delivery was 25 minutes late but the courier friendly

Delivery driver was rude, I asked for it to be delivered to the door and driver was telling me I had to go out to him to collect. I am on my own as a female and didn’t like this

Driver was very polite and professional

Great delivery, really friendly driver

apologies was half asleep when delivery turned up. I must have seemed uninterested

Sadly this time the wait was long as they had ran out of chicken 😂, they have one job.

Bought a 6 piece wicked variety bucket. They gave 3 pieces of chicken wings and call it a proper piece of chicken. Complete joke for £19.99. You can see the size of the ''chicken piece'' compared to the sachet of mayonnaise...

food was cold won't be ordering from kFC again

Usual KFC, I love the Zinger tower burger... attitude of staff has got better too.

I was impressed with the very timely delivery

missing a few food items off my order plus a drink!

Asked for no cheese or mayo as I’m allergic and they ignored my note and put it on my burger

even the food was grate this time round nicely spicy defo will order again and from the same place

The chicken was dry and almost cold and not freshly cooked, the fries were cold and the coke and Tango were warm.

Absolutely terrible service charged me £5.98 for a snack box which was £3.99 they also asked me multiple times if I have paid Which I did (cash) also very tight parking spaces could not park anywhere if u do consider visiting here make sure to check your order properly thank you hope they fix there service. 🫡

I went to this place and let me say that this is the worst KFC ever. My friend ordered a snack box which was £3.99 and they said it was £5.98. They made him pay more than the food was priced at. Then was repeatedly asked multiple times by workers if he had paid. He had already paid and they had scammed him and he wants a REFUND. I am completely thrown off by going here now because of this experience.

A clean and modern KFC. Fantastic decor and food

I ordered it at 1am, but the food quality is very poor. All food is cold and there is no sauce in burgers. Chicken is also cold. Buns are stale. I destroyed it in the bin. Kindly Return our money back.

I ordered food through Uber today and my order came wrong. I ordered mash and regular beans but I got 2 beans instead of mash and beans. I phoned the store but was told multiple times that I’m lying and that she packed the order herself. She wasn’t be very accommodating and just kept saying that I’m wrong. Terrible customer service

Great store with friendly staff, great food and very clean.

Have visited this restaurant number of times as I live in Hamilton... I cannot remember a single time I had good experience.. food quality is always been poor (cold, poorly dressed, chicken patty looks dark sign of old oil).. service is questionable as I feel like they are so busy and don't have time to give to customers In store as they mostly have their backs turned to customers preparing the orders taken. it took them 5 mins before someone acknowledged and served us.I have had KFC at other restaurant and definitely much better then this one... today we visited and order 2 tower meals.. the burgers arrived but stone cold, the chicken patty was dark as it must have been fried in old oil and one of the chicken party was a size of a chicken nugget it was that small.. had to return the burgers and asked for fresh ones... all they did was replaced the patty for larger ones which again was cold ... my burger was just thrown in the box .. lettucenot in the burger and the sauce was out of the burger had to scoop it all up and dress the burger myself before i could eat it..... its not nice to leave such reviews but today it was just too bad... will not be visiting this restaurant again and will be putting in a complaint...

Waited an awfully long time to swing by and get a pair of those thickshakes they do. Sadly it took an awfully long time in the drive through.. I wasn't clock watching but it felt like atleast 20 minutes in-and-out. Funnily enough I waited so long with my engine idling and my lights on that my rear registration lamp melted its housing and fell out..! I imagine this is owed to the heat of the halogen bulb and exhaust gasses after excessive standing... amused me

The food arrived in a bag that was crushed. On opening the bag both boxes of popcorn chicken were empty and the contents were at the bottom of the bag and were now lukewarm to cool. Both of the chicken burgers had been shaken quite hard and were disassembled with all of the lettuce in the bottom of it's burger box. I had to reheat the food and reassemble the burgers.

haven't received my zinger burger. chicken piece was overcooked. absolutely disgusting

food was cold and hard, never had such a poor experience with kfc. the chips were hard and soggy, the chicken was soggy and very bland.

Driver didn't know where he was going he kept ringing me for directions

Lovely delivery guy. Poor bloke got soaked bringing it to the door. Please thank him for me

Crazy staff here they charge me extra for a drink which is I ordered meal ?! How 🤷‍♂️

I always try and give KFC benefit of the doubt to improve, but it just fails every time. Chips were cold burnt and greasy, gravy was cold, chicken was clearly old. Very disappointed and won’t order again now.

Some of the food was missing and some of it was cold

I didn't get a wrap, only a pineapple

incredibly fast delivery, did a fantastic job

Ordered for delivery. Missing item for the second time. "Just Eat" delivery guy didn't even bother to check the reciept attached if the items are complete. This time, I've gone back to KFC Waterside restaurant to complete it myself.

Ordered for delivery. Missing item for the second time. Delivery guy didn't even bother to check the reciept attached if the item is complete. Gone back to the restaurant to complete it myself.

Worst customer service.. no responsibility whatsoever.. waited 15 minutes to pickup my uber order and still they are purposely delaying the order. I was forced to cancel the order because it was taking very long. Even the manager responded indifferent...

Staff member wasn't listening to my order. The only good thing was they had Latta which most don't

they send mini fillet burger but they took the price of fillet burger.

The Zinga box meal with two hot wings makes the difference in such a serene atmosphere.

Very bad food ... B.strips very salty. And French fries not cooked very well..also very cold

Very nice place. Take away opens till 2 am and regular restaurant till 12. Very nice service and very good food. Lots of variety and all Halal

Food said it was delivered but it wasn’t. They either delivered it to another house or something

Completely wrong order was delivered

Used this restaurant as all the local ones continually miss items so went on the reviews score. Sadly food dry and tepid.

Didn’t get all the food that we ordered and not had a refund

Not sure what has happened but the food and service has improved drastically! The chicken was nice juicy and fresh, service was great, most of all it tasted amazing and was way better than its ever been, not salty at all! Great quality this time :) Thank you! Keep it up!

Food was cold and second order was sent wrong address

I ordered zinger tower burger meal and they send only zinger burger which is cheaper than the towerup

Very bad service cold and missing items

Bargain bucket with coleslaw and chips, always a good combination.

this was so good that was ethereal for my taste buds omg omg omg

Received our order from KFC via just eat and was disappointed as the chips were cold were not cooked it was not very nice bitting into raw potatoes put me off my food as am scared the chicken was not cooked avoid this place at all cost

The chips wasn't even cooked and everything else was cold

It's KFC - it's fried chicken 😆

Service was fast but I think it was because my meal had been sitting around chicken driest I've ever tasted KFC was very disappointed in this as I normally love the burgers! Came with no napkins or wipes and more importantly no salt! Was quite disappointed with this probably won't use this KFC again.

I should of received a 40% discount off the finger lickin double bucket but discount was not applied this is false advertising

Fries were stale they must have been sitting there for so long and refried!! Chicken was dry too.

Wrong drink delivered but other than that, all good. Thank you

It’s a shame there was no pepper available.

delivery driver refused to come to my address and made me wait on the main road when he had access to the car park unprofessional

I did not get any fries and half the chicken was missing not happy

The food was still hot upon arrival, and the delivery time was exceptional, a lot faster than anticipated, very friendly driver too

Never again, small extremely tiny and very SALTY chicken, GRAVY AND COLESLAW MISSING. Upon calling Kfc they said to call just eat. I miss the days of normal take away orders via phone. Chicken was so salty we threw up. You know the chicken is bad when the dog even refuses it.

Very speedy and friendly delivery. Fully recommendable 10/10

Excellent service provided by all

Very good quality of service and food

The food is better than Mac Donald's in my eyes,have parked my bus in there car park a number of times,as it's a steady flow of customer's

It is very poor that in today's current situation a paying customer still cannot get his/her choice of what they want to consume. For example I don't like spicy chicken, 😞 and they were unwilling to swap it for a none spicy chicken.

Food was hot, tasted great and on time!

KFC...I'm not a fan but my daughter ask me for it after 1 year or so...i finish keep my commitment: KFC it's rubbish food!

great bloke that came to drop off food, honest and great with his manners. order correct for once from KFC!! GET IN!!

The food was warm and good. We received our 13 minutes earlier than the expected time.

Popped in on my way past for a burger and a quick charge of the car. Fast, friendly service. Good experience.

Great tasting chicken, as usual.