KFC Leeds - Horsforth in Leeds

The staff attitude here is terrible. They act condescending and use bad language. There's no customer service at all. This woman was incredibly rude and unpleasant. You just can't treat customers like this.

Always exquisite chicken in breadcrumbs Efficient, fast and friendly staff Highly recommended!!

The toilets are absolutely disgusting in this place and have been like this for months if not years. It seems like the toilets (especially men’s) are blocked/out of order which is leading to large flood in there and no air freshener/ sanitisation control either makes it even worse. Yet, nobody cares or gives a dam nor does anything about it. This is a food place is it? Disgusting! Puts me off coming back here for life and I won’t be returning thank god

Genuinely the slowest KFC in the world. Half an hour sat in the bluddy drive through for god knows what reason. The worst part about it is that the drive through is so small, if there's a car in front of you, you're boxed in and there's nothing you can do about it. Bring your sleeping bag if you come at an actually busy time

Just went in to order at till , staff seen my bank card in hand and said order at the screen, I say it big order and I will just order at till and they say they not allowed to take orders at till, so if I was paying cash it will be ordered the way I wanted, anyway service terrible and I just walked out and did not order, hopefully manager see,s this review and get lazy staff up their game 🙄

What terrible service company must have gone down hill since worked for them. Ordered online food came in good time that’s about all that was good. Missing 2 fries a gravy and 2 proper fillets tried burgers as what came 2 mini fillets in its place burnt and half the size. You try calling the place and number just rings until it makes the old style dial up internet noise so explain how your meant to contact the restaurant to complain orders are incorrect?????

Attitude on manager and little girl serving is absolutely ridiculous paid for food at kiosk no receipt had to wait for manager to come to give me a receipt while my food was just sat on the side when I asked for my food basically said no you can't have it then when asked for refund because my food was going to be cold got told straight no we are definitely not going to give you a refund what customer service well done

Very slow service.Staff doesnt care.They need a good manager

Most miserable service I've come across for a long time. 1.20pm Sunday 6th April

My delivery time kept increasing and the food was not edible and cold

Best part of Meal MISSING - GRAVY - Not acceptable - 4 items and they miss 1 HOW is that possible ?

Food was just warm, chicken dry tough and over cooked. We will not be ordering again. Disappointed to say the least, £35 of food in the bin

Terrible service. Pulled in to the drive thru tonight around 6.30pm. One car in front of me. Speaker didn't work was waiting 10 mins, no one came to the window. Tried calling the store several times bo answer with a high pitched sound at the end of the call. Beeped the horn waited ages, got out and spoke to the car in front they're just sat waiting trying to call the store themselves. I knock on the window, 2 staff near the window both being ignorant. I go to look through the restaurant window, maybe a handful of customers all stood around waiting only one stood at the counter. Knock louder on the window and the staff continue to ignore. Had to wait for the car in front of me to go as I was trapped in. Came in the restaurant, ordered my drink and im stood waiting for that while the girl on the counter is stood saying shes supposed to be doing drive thru and front counter haha well shes clearly not.. I asked for my drink seen as though shes stood not preparing it and told her there was 4 cars queued getting ignored. Not comings here again . Get better staff!

Everything cold. Supercharger dip missing. 3 piece chicken was more or less just bone. No salad on the burger. Chips stuck together and soggy. Gravy like tar.

Chicken was burnt and well over cooked. Looked more like yesterdays chicken. Poor quality

Genuinely the worst kfc on the planet. Staff have no idea what’s going on, waited in drive through for ages and ordered a rice bowl then get to the window and they tell me they don’t have any rice. Appalling service and I genuinely would’ve given 0 stars if I could

Sorry I have edit my review as this store is the worst in this region. Staff not interested to work. No idea what the staff talks. When the kiosk tells to counter to place the order,staff will say they can't accept any order go to kiosk. What a useless software KFC use staff is useless.

Nothing was right want a full refund

Apart from being cold, I had requested chicken drumsticks and never got any.

I have edited my review for 5 stars to 1. This place has fallen. The service is so slow even when it's really quiet. They don't answer drive thru for about 10 minutes. Service inside even though you use touch screens to order is so slow that food is basically cold. Waited nearly an hour when it was busy. No staff member gives crap. Dirty floors and tables. Bins overflowing outside. Staff sat at tables on phones with headphones on. Honestly it's been like this for a while. It's got to be bleeding money. It's time to employ some people who deserve these jobs.

Worst KFC restaurant I've ever been to. Long waiting time, burgers without all the extras, toilet stinks and no toilet paper. One star is too many.

Poor service. Staff not interested in helping. No atmosphere. Avoid.

Asked for chicken drumsticks in my order but they only gave me 1. Disappointed.

The food was very cold , I would recommend

food usually good odd occasion missing items on order use regularly when getting takeaway popular location in Horsforth ordered today chicken was overcooked and disappointing no gravy available not good value with the standard of food for price

chicken very nice extra crispy

Everything i ordered arrived. Everything was nice and hot.

never recieved order 4 and half hours later turned up

Missed item on delivery even though it was at the TOP of the order / reciept

Avoid Horsforth KFC. I will not return after waiting 25 minutes in the drive though for a burger and chips.

The order was not delivered. The driver told me he couldn’t get here so I ordered elsewhere.

Just love my chicken from kfc Horsforth wouldn't order from anywhere else.

coating too bland chips cold and soggy chicken not as big as the old recipe no need for the fruit shoots

my order didn’t even come this is unacceptable

The chips were cold but other than that it was fone

Always forgetting items from order, not that hard to read an order receipt and put the correct items in there…

One of the sides was missing from the order. The Garlic mayo was not provided either. We wanted gravy but this was not available. Box meals were just chucked in bags and not in boxes. the burgers were tiny. It was really poor value for money at £30+

Top food very nice hot and delicious! 5*

I didn’t receive my food ordered this12:30

Lovely really impressed thank you I'll be ordering there again.

food keeper getting later and turned up cold gravy too thick because went cold cold everything chips chicken and sides all cold not impressed at all

This is the worst service I have ever seen it took 40 minutes to get one burger and a popcorn chicken at a quiet time I have seen fish breath on land faster than I got my food

Once again I'm very disappointed this is the third time I've asked for chicken drumsticks and yet again you've only sent one. I even rang and spoke to a female assistant who assured me that they would put a few drumsticks in ,waste of time.

Not impressed by the service or hygiene at this KFC. I ordered a trilogy box meal, waited 20 minutes. The burger had no mayo or salad on. I then took the burger back to the counter as this is not what I ordered after opening too see it was not right they then took this round the back & placed it back on the heated shelve for someone else. I personally wouldn’t be happy to receive a meal that had already been touched by another customer. Hygiene standards are very poor. The staff behind the counter in the kitchen area were very rude. The place is also very dirty in the dining area no cleanliness.

I can quite honestly say that I think the KFC franchise has given up! After the last few times of purchasing food here, I wish I'd rolled up an old newspaper and chewed on that! Probably wouldn't have been as dry as the chicken. The only thing going for them is consistency as it's basically the same whichever branch you choose to venture into!

The food was good. The service was fine but the place was flippin' freezing. Turn the heating on!!!

Food arrived really cold and items missing

Disappointed that you didn't give me more than 1 chicken drumstick as per requested ☹️ O

Went on at 2.10pm, it was virtually empty. Waited 15 minutes for a box meal. The chips, wings and gravy were cold. Burger was adequate. There was food debris on the tables and floor which had not been cleared up. The gents toilet stank of urine and the floor was swimming in urine. A very unpleasant lunchtime.

The burger I ordered looked nothing at all like the photo. It was missing the lettuce and had only the smallest amount of sauce. The chicken was dry and overly salty. I don't expect the highest quality from a chain like this, none the less, this was very disappointing for the price.

I would have given 5stars but for the fact I requested chicken drumsticks, they gave me 2 drumsticks and two large pieces of what I can only describe as bones .

Ordered the food at 18.30 food arrived almost 20.00, food was cold.

Did not accept an order with missing or damaged items!!!

Missing items. It's s not hard to make sure you read someone's order. Now just eat are refusing me a refund.

Its was cold on arrival so bit of a let down

Great driver..and food was hot

Every time i order from Horsforth there is always food missing. The orders need to be checked before they sre sent. It’s ok getting a refund but i would rather have the food i ordered.

I have to really fancy a kfc and I particularly liked this one

Late delivery, driver went to wrong place, despite clear instructions in message, food cold and inedible and no fries delivered with meal

Some of the chicken was overcooked but still full of grease inside .. horrible

both people were poorly with their kfc ?

Joke the chips had no seasoning on & what is the pout in kfc without this? The corn on the cobs was Black! And the chicken was more like shredded chicken from yesterday & not edible

Always order from Horsforth can't be beaten for freshness and taste.

I am Not happy with my order today when my order came I paid £67. For food for me ‘my children & my elderly mum when my order came to my shock and disappointment all apart from 1 piece of chicken was all burnt the chicken was dry inside ‘ The chips were over cooked (hard ) also the gravy had lumps in it looked stiff like a pot of jelly the food did not look freshly made . My children was left very upset ‘ hungry I am left feeling annoyed and disappointed .

I ordered ‘this cold food 16:50 got it 18:42

The food was overcooked the gravy you could cut with a knife. Items were missing

This is far the worst KFC I've been to. We were waiting so long to get our food while at least 8 people from staff were wandering around doing next to nothing. Looks like no manager available there, as all bins inside and outside full of rubbish, dirty tables and floor.. We were on the cold day and it was freezing inside, no hot drinks available. In general all staff rude and dismissed our ask for room temperature water, saying that they only have cold from fridge and no hot water available. I will avoid this place!! Shame to the great company such a level of service and such a dirty place.

forgot the popcorn chicken. they seem to forget something everytime

Ordered from here several times and always impressed by the quality of the chicken.

Me and my best mate really enjoyed the takeaway and we will definitely order it again very tasty thanks.

The slowest drive through in the world, 2 cars in front of me, took 25 mins just to get to order at the speaker and then another 20 mins to get some food, would have been quicker to go to the Eleventh Earl pub over the road for a carvery and would have cost less !!. Fast food comes at a premium we get it !! But 45 minutes is bloody ridiculous, nice food, just not worth the wait, go get a Carvery;-)

Awful service. Stood waiting to be served but was ignored..

unfortunately the food was not as hot as expected

Yummy and lovely friendly staff

Visited to get a snack with coffee but they got no coffee available at that time or may not do it cuz i tried another day too through app when i was nearby. So cam’t really rate the food. I used the washroom though that was not clean and low rating for atmosphere is cuz few young lads were just seen sitting idle staring at others and doing mischiefs with each other. Guess not the perfect atmosphere for a family to visit. Can improve

Discusted 9 piece of drumstix when its a 10 piece family

I had the wrong order I give it back to the driver and I couldn’t contact them for an exchange

Poor only gave 1 star as can’t submit otherwise! Given wrong order and this is the second time this has happened even with the code system! Ended up with no food as didn’t like other persons and glad they enjoyed my banquet when rang then from number from receipt and laughing about it! Just eat gone poor and no trust with them and delivery drivers as hand out whatever pick up first!!!

Took forever. Got the order wrong and didn’t deliver all of the order

Great food as always. delivery driver very pleasant and efficient. ordered food, saw it would be delivered after midday, looked out window at 1150 and driver was here! happy as was hungry!

Really easy to order and Chicken was perfect I asked for chicken drumsticks and they provided. Delivery was really good.

Fast Food? Not here!!! And they have run out of food on more than one occasion in the last year. Last night, we waited 15 minutes at the drive through to even place the order. (There was only one car at the window in front of us). Then we had to wait a further 15 minutes for the food. It seemed like the staff were taking one order at a time. Added to this, the girl taking the orders didn't know the menu. When we got home, they had given us the wrong burger for my son and missed the side from my box meal. I'm giving up on this restaurant. KFC there stands for Keep Fingers Crossed because they Kan't Find Chicken!

Good really cold and the chips are definitely not cooked

Only received half of the ordered

ordered 2 burgers, only got 1!

Ordered at 1737 and delivered at 1901.

Absolutely shocking service.Dont ring up and mention the error as you will have the phone put down on you!! Missed two meals off our delivery through just eat and blamed it on just eat, like they are the people that put the order together (not the kitchen staff) which may I say are incapable of putting an order together!!! Don’t blame delivery drivers sort your staff out to do their job properly when people are paying money to have it delivered.

They said that they didn't have drivers to deliver. I wanted to cancel but that meant losing my money.

ordered my food and half of it was missing and rung them multiple times but no answer , went on uber eats app to request refund but said not eligible

Oh my god there was literal poo all over the toilet and the floor was soaking.

Unfortunately the have the slowest drive through. I get it can get busy at times, but fast food is meant to be efficient, in and out. We waited 20 minutes before getting to the order kiosk.

£20 for what was essentially a rustlers microwave burger, only worse. Year on year the food and service here gets worse. Of all the recent KFC closures, that this one somehow remains open is a crime! Ordered 2 fillet burgers, one was flat, cold and dry, must have been in the drawer for a couple of days, the other had so much congealed mayo on it, you could touch it and it didn't stick to your finger. Both had clearly been cooked in oil that hasn't been changed for weeks, if months. Took it back and the staff had requested a manager before I'd even got to the counter. The attitude of the manager was apathetic at best, rude and sarcastic at worst. So much so she had to disappear to the back of the store to figure out to replace/refund the order. On replacing the order, was presented with similarly poor looking burgers. As I had returned the fries as well, when questioning where my replacement fries were, received a gormless "I was only told to give you a burger" stare before another employee rudely manhandled 2 bags of fries into the tiny take away bag. Clearly only catering for the deliveroo/just eat orders now, that don't get returned. Turn this place into a dark kitchen if you don't want to train your staff in basic customer service.

Delivery time kept on changing and not all the order was in the bag know large popcorn chicken and i don't know how companys get away with not sending right order

No trilogy box meal in bag requested a Brest piece of. Chicken got leg & 2x mash & drink £18 + absolutely ridiculous a rip off

shocking get a bucket meal with 4 bits of chicken no chips n a drink for 21 quid shocking

chicken dry over cooked and cold. been sat for ages no doubt not fresh at all

Chicken tasted rank (slightly vinegary). Rice box had no tomato or sauce.

Just keep doing what you're doing, brilliant

Delivery guy great - for some reason my house no. didn't go thro' - but he called and sorted it. Zinger burger and hot wings great too - hot and all. No lettuce as in pic tho' and corn hob over cooked - soggy - still generally all good - thanks!

Ordered at 16:10 and was originally showing delivery at 16:45 but then kept changing, finally recieved our food at 18:28 and most of it was cold except the gravy and corn