KFC Kings Lynn - Hardwick Estate in King's Lynn and West Norfolk

I was on drive thru waiting for 10 min and when I had my turn to order , more than 5 minutes no reply from staff , so I thought might be something broken, I drived forward to till and girl says to me that she was too busy to reply and I should come back to the queuing as she can't take order from here

Food nice and hot. Disappointed that you can't buy a coffee there as they got rid of the machine!

Kept waiting for 45 minutes after ordering online. Expected the food to be piping hot as it had just been cooked. Was dismayed to find it was barely warm. Chicken was still nice but the chips were awful. Hoping this was a one off at it was chaotic in there.

Same again one young girl Chloe serving, one lad doing nothing. Restaurant full with thirteen orders on screen waiting. Not even super busy but no support for the girl out front on her own. She is handling complaints, serving front till the only one open and servicing just eat delivery men coming in and out while customers waiting inside for 20mins plus. Staff in back end for drive through but in house service poor once again. The poor girl looks stressed and a guy with a beard continues to stand and watch maybe training but she needs help KFC. I have witnessed two orders being wrong which the girl is having to deal with on her own. Where are all the staff ? Good has improved immensely in last few months but service is costing you money Kentucky and Chloe deserves a pay rise !

Complete wrong order given very unhappy child thanks

Food and drinks was missing from order

Sent wrong burger aswell i want a refund!!!

Got a big lot of chicken here with my boyfriend. Especially liked the chips and also the gravy yum yum yum I love the spicy rice too

Best fast food out of the three popular venues, the only fault being...no coffee machine or any form of hot drink....very disappointed as I do not like icy drinks particularly when the weather is Arctic!

Order was wrong when opened, we ordered popcorn chicken but instead got chips

lot of the order was missing and what was there was stone cold

Order never correct. All the time missing something either the drivers eating it or the shop doesn’t give the right order

all very nice tonight, chips where slightly cold , but we live a short distance from the shop with what feels like a million traffic lights so we kind of expect that 😀

The chicken was so greasy you couldn't eat it. The coating didn't even taste good

Food was all sloppy and half the order missing

none of the sides I ordered. 11 quid for one portion of chips. never order from here again

Four if us went yesterday about 10am. 4 separate orders which seemed to take forever to be given to us. The scouter people could barely smile. However all credit to Shannon who was clearing tabled...she had a lovely personality with a great friendly smile. Upon leaving she made it her purpose to wish us all a lovely evening and to come back soon. Her attitude is exemplary customer service

Staff is really failing as a team, always messy tables, toilets dirty and out of toilet roll, bins visible to drive thru users and rats constantly scurrying around, kitchen very visible and always dirty, just eat drivers think they own the place and wait times are so long. Used to love KFC but slowly really put off due to constant ill reviews and bad services from all staff.

Part of my order was missing and the chips were cold. This is the 2nd time the chicken has failed to arrive

order was postponed by 20 minutes and turned up cold all items accounted for thankfully but timing really could use some attention to detail

Always items missing and food always cold

Rude behaviour !!! I just brought today 15 Chicken and 10 hot chicken wings £31.94. They give only 2 ketchup and 2 Mayonnaise . I request for few more ketchup but they refuse. Then I spoke manager she also refused and say only 2 each allow very disappointed. Chicken was cold not that much hot. They all don’t care about that.

£60 order missing 8 items! and a side. food was cold and overcooked!

Waiters coughed in her hand and then picked up the chicken and placed in a chicken box,all looked like they weren’t bothered about what they were doing.Never coming back again!!

How can u forget gravy in both meals and a bba bites what a joke ! Im done with kfc and just eat !

I did not recieve my spicy chicken wings not good

Originally said 5:30-5:45 came at 6:20

Food was delivered stone cold!! Thermometers should be placed in delivery bags to record the temperature of the food thus reducing the risk of salmonella due to food being served at an unhealthy temperature!!!

Does not always have whats on the menu. Last two visits were really bad. Made to pay twice as order did not complete even though it took payment. Managers did not care or want to know, just gave me a phone number to contact. Service has gone down hill. Drive through orders rarely correct , best check before you leave. Portions get smaller. Went a week later give I another chance but order did not go through and went to the counter I heard one of the employees say people waiting at counter and the other replied “ignore them do the ones on the screen first” so I left very dissatisfied and disappointed use to like going there. Did eventually get refund after raising complaint with my bank - kfc support team contacted me. Hope this improves.

Was 2 hours late and was missing items shocking service!

We had two chips missing and it was cold

accommodating. flexible . Great manners .. thankyou

the food was good and hot, I was sad that I couldn't get a coffee or shake with my order

missed items, only ordered 2 things

Not great, items missing and incorrect items sent

Side order missing…:(. But with the just eat app easy to get reimbursement to my account :)

Waited over 2 hours for my order to be delivered. Called to find out what was happening with the order..to be told "yeah your order is siting on the side over here and we are waiting for a driver to collect but don't know when they will 🤦" Finally got our food and it was all stone cold. Definitely not a good experience, will not recommend and will not be returning. Please avoid

It was still warm👍 and tasted really good. But my food did not come with any sauce and I ordered sauce

Two hours late and cold l. You need a refund button

food was hot and delivered quickly.

missing items from the Order. Ordered 2x Hot wings, only hot 1 Hot wings :(

Waited for the order 2 hours. The food was very cold and not tasty at all

Missing items as always and beans were stone cold not even been heated up ! Probably the worst kfc in the country

Food was 30mins late and driver waiting for 40 mins. Food was hot and the first time we've actually received exactly what we ordered

Had to go to KFC as a burger qe ordered was missing. By the time we got home the food was cold and then we discovered a piece of chicken was missing from another order.

be better if followed instructions and delivered to back door as I asked

An item was missing from the order. This is a common occurrence at this KFC.

late. corn on cob should be beans. and free bee Fri popcorn not there. waited 1 HR 26 min from order being placed only to be wrong and a item missing.

Don't usually put a review but just been served at the drive through by a gentleman called Cory I think friday 18th oct at 9.45pm just wanted to say how polite he was seemed such a lovely bloke double great customer service!

Staff ok, quite friendly just not very quick, but that can depend on what cooking there waiting on, not their fault.

My order says it’s been delivered but it hasn’t

Lovely food , good staff , can be a bit slow at peak times

Missing items slow delivery service

Bland chicken, overcooked and expensive.

The food with missing half of it

Food was cold, took over hour for small delivery, items missing

Food that was ordered never actually turned up very disappointed.

The restaurant was a mess, food has gone down hill recently

took over 50 minutes to make and them 5 minutes to deliver cold food

I waited 2 hours and then my food never turned up. The driver gave me someone else’s from somewhere else, then came back and asked for it back.

order arrived with 2 Pepsi drinks when we ordered 3 tango cans and 1 pepsi. missing butter mayo souce from meal. unhappy

gravy was so running not like KFC at all disappointed .

When we placed the order it said it would be 20-30 mins delivery but it ended up being over 70 mins and the food was cold when it arrived.

DID NOT RECIEVE THE FOOD was ordering on behalf of my disabled uncle the delivery driver was rude and shouting on the phone my uncle couldn't get to the door in time so he left horrible man

Food was cold, chips were missing and waited over an hour for food

Absolutely the worst place I've been to... On walking in there wasn't a single table that didn't either have left over food on it or a single clean table. Food was everywhere all over the floors. Liturally had to walk around food that was on he floor and felt soo uncomfortable even letting our children sit or even touch the tables. It wasn't untill after waiting for 15 minutes untill someone actually could be bothered to see me waiting at the counter asking for wipes or at least so one to make the effort to clean. I guess they got the picture when I said that the place was a disaster... Toilets were an absolute mess. The ladies had feases all over the toilets and the males was absolute discusting to the point I actually had to hold my breath... Where's the cleanliness..... Safe to say we got our food 40 minutes later and we'll say no more..DISCUSTED Even the staff at the tills were walking around food everywhere on the floors.. This has gotta be the most unhygienic fast food chain.. and I can certainly say I will not be returning again. KFC WHAT HAVE YOU BECOME...

Your remebered the cookie. Winner

Delivery driver was really rude and couldn’t do his job - really wasn’t finger licking good. Please sack him as he refused to give me my order - thank you xx

Workers were very rude. They were only worrying about going home. The lady was to interested in speaking to her friend than getting on with work. 3 people ignored me when i went back to get a drink they missed. They asked people to leave when they only just started their meals. NOT GREAT AT ALL!

Quite possibly the worst fast food outlet I’ve ever been to. Sticky gunk all over the ordering kiosks, overflowing bins with trash strewn about the floor, filthy tables, and a front counter with napkins, straws and cutlery covered in grime. No receipts in the self order kiosks and main till has signs asking customers to order at the kiosk instead of the till. The floors and tables were covered in good and dirt. When awaiting my food two staff members, one called Aurora were chatting amongst themselves whilst my food went cold behind then, it took some Asian looking guy, possibly their manager to come out and tell them I was waiting for my food. Aurora then turned her back on him and whispered something unheard and was pulling faves at him behind his back all in the view of customers. Not good at all! Think you need to have an over haul of your staff in there because quite clearly you're current staff don't have any respect for their seniors or they're customers.!!!

Absolutely disgusting and dirty place. Eat anything from here and it will give you the s###s for 24hrs. Nothing is hot, everything feels like it's been sat out for days.

The signature fries were missing and I had spicy chicken wings to eat on their own. Not what I paid for

I ordered mashed potatoes and got fries instead :(

I didn’t get my order can I have a refund

had loads of food missing large gravy, 2x southern rice, 4x fries

Hot wings were over cooked. Chicken pieces a little mean! Delivery was great x

So i never got all this order i did let you know straight away and nothing was done about it which is poor.

Waited over 35 mins to receive my takeaway and I could hear the staff arguing amongst each other blaming one another for the wait

Went to the wrong location and tried marking it as delivered

Absolutely awful kfc. Chicken was over cooked, small portions and very very expensive..... And getting more expensive and smaller portions every time you go there. Avoid this place!! Went back today as we had a voucher, it's still just as bad!

Slow to order, food was the worst I’ve ever tasted, soggy flat coating to the chicken with no flavour and the chicken inside was pretty flavourless too with cold cardboard tasting fries. Weak tasting fizzy drinks, always forget to give forks/spoons out for sides, dirty inside! Avoid like the plague! After visiting another branch with 45mins driving distance of this one how very bad this branch is!

do not waste your money from here. first time in long time ordered from kfc never again missing a 30 meal deal store blames just eat its completely missing and staff just rude save ur money

Missing 8 wings, 8 mini fillets and a large gravy.

greasy greasy greasy wings. bitter after taste of oil that lingered for a while too. the original recipe chicken didn't have that problem though. strange

Not recommended for persons with false teeth or partials..... The kfc coating is far too crispy,,,, (should be 11+spices delicious 😋 and lightly crunchy and full of wholesome flavour 😉👍)......

No dip. delivery time moves twice. drink substituted. overall ok

I ordered a Pepsi Max and instead received a Diet Pepsi

Wasnt even delivered, cant even contact customer service to speak to anyone. Useless.

Great food . Could be not so slowly preparing the food.

Ordered at 16:00 and was delivered at 19:00 the app kept updating making it the delivery time longer and longer. When we got our food it was all dry and like it had been sitting out for ages. KFC is so bad. Always screws up the order and just doesn’t tase the same anymore. I don’t understand how it’s still in business with the incompetence they have working as it seems to happen to every KFC I have been to. They need to get their stuff together as a whole franchise.

Delivery was poor, driver wouldn't bring to the door. The meal was wrong, ordered fillet tower meals and didn't get them

packing was ripped and no bag , food was open and paid for 1.5 litre of pepsi and gave a can

It's so good try it out I'M SERIOUS TRY IT OUT!!! IT'S FIRE

I ordered gravy and got coleslaw delivered

ordered this meal and 2 things was missing, I messaged them as wasn't happy as this isnt the 1st time this has happened, I was told I was getting a refund onto my just eat account and haven't received anything or heard anything back from them and it's been over a week now

Would be better if food cooked fresh and was hot not warm. Also not making someone wait ten minutes just to take their drive thru order would also be a good start!!

Quite possibly the worst fast food outlet I’ve ever been to. Sticky gunk all over the ordering kiosks, overflowing bins with trash strewn about the floor, filthy tables, and a front counter with napkins, straws, and other essentials spread all over the place. Staff were clearly overwhelmed, yelling at each other between front and back of house, with a long wait for food. Food was hastily thrown together, and I had to reassemble my burger myself once I got it.

vrey good and quick getting to me and still hot to

On the whole the food was good but none of the fries were seasoned which was disappointing

Chicken very small chips cold only went to car park not happy.