KFC Kings Lynn - Hardwick Estate in King's Lynn and West Norfolk

missing items food not hot yet quick delivery!

Delivery was quick, 15 minutes from ordering to delivered, food was barely warm and tasted bland, chicken was burnt and one part of the chicken had a vinegary taste the other half had a spicy taste.

Money off voucher, fast delivery, easy to order

My order was never delivered. I was waiting for 30 minutes and then received an email saying "sorry there was a problem with your order!!!" I will make sure not to order from you anymore!

no fault towards the delivery driver. KFC really need to train their workers more. wraps weren't wrapped up at all so went everywhere and can't put drinks in.

The saltiest chicken ever, it was like chewing on brine Also no has brown on the vegan meal for my friend which I added and paid for

The chips are the best fast food chips around and the chicken is always cooked well

Drive through is the slowest I’ve been to and hygiene is appalling.

absolutley terrible do not order. missing items, ordered 17:49 and arrived 19:28, over an hour late. arrived freezing cold and tiny portions, soggy and inedible.

Slow to order, food was the worst I’ve ever tasted, soggy flat coating to the chicken with no flavour and the chicken inside was pretty flavourless too with cold cardboard tasting fries. Weak tasting fizzy drinks, always forget to give forks/spoons out for sides, dirty inside! Avoid like the plague! After visiting another branch within 45mins driving distance of this one it highlighted how very bad this branch is! Really need to up their game and won’t be visiting again!

excellent service. very friendly driver.

Food was hot and fresh! Very happy

Food stone cold absolute waste of money

There was a bare feather in my battered chicken!

My order arrived late, and when it finally arrived all the food was cold

really fast delivery from a friendly delivery driver food tastes amazing. thank you 😊

Kept waiting for 45 minutes after ordering online. Expected the food to be piping hot as it had just been cooked. Was dismayed to find it was barely warm. Chicken was still nice but the chips were awful. Hoping this was a one off at it was chaotic in there.

Don't use the place anymore never had s order that correct alway missing something

From time i sent order to time it got delivered was far too long most of the food was either cold or nearly cold

Delivery was really late. Gravy which was included in the order was missing.chips wasn't very good.

I have waited nearly 3 hours for food.

food was cold and was very very grease and soggy was horrible

Order was not delivered. I was tracking the order and the driver obviously didn't know where they were going. I have received a notification that my order has been delivered. It hasn't. This is very bad service. I would like a refund for the order I've not received.

Ordered 30 hot wings from this outlet, and the experience was a complete mess from start to finish. At the drive-through, the staff couldn’t care less about taking the order. After being ignored at the speaker, I had to drive up to the payment window to place it. Fine, I thought, maybe it’s a one-off. Then they told me to park and wait, which I did patiently. Here’s where things went downhill fast. The same order costs me £19.80 at other branches, but this time I was charged £20.80. When I asked why, the staff at the counter couldn’t be bothered to explain. I let it slide because we were starving. I specifically asked for the wings to be made fresh, and instead of the usual bucket they serve at other outlets, they handed me the wings in flimsy bags that didn’t retain any warmth. When I asked about the buckets, the guy rudely told me they don’t give them out. Seriously? For 30 hot wings? By the time we got home, the wings were overcooked, dry, and completely disappointing. Not only was the food poorly prepared, but the entire experience was frustrating and unprofessional. Never had this level of service or quality at any other outlet. Definitely not happy!

It's a KFC. Standard. Ample parking. Fair. Wouldn't rush back. Chicken fillets 👍 Chips a little over seasoned. Not keen on the melon flavour drink.

Issue over location, driver said it was my fault and was very rude. Could not understand her at all on the phone

good cold. Gravy watered down and half a tub!! supposed to be double gravy bucket!! Lid off gravy and spilled everywhere!! Kings Lynn KFC has gone WAY downhill

It’s been 3rd time when item are missing from my order. I’m very disappointed with Kings Lynn KFC service

Food was rather cold and was missing items

Wrong drink delivered. Didn’t follow delivery instructions. Food was good though.

Food missing items and staff from kfc being extremely rude

received the total wrong order and all i can be offered is a refund for the food, stilll have to pay delivery charge( even though I didnt get any food we can eat and not able to get the correct order resent out!

The delivery lady took the other bag of our order!!!!!!!!!!!!!

i got my whole order wrong and I do not know what to do. i am hungry and I am not sure what the plan is because there is no way I can talk to anyone from just eats.

Food was decent just a shame they can’t check what’s in it before they send it after several orders nearly all of them had items missing and this time was no different

bag split in transit and food was everywhere

I was on drive thru waiting for 10 min and when I had my turn to order , more than 5 minutes no reply from staff , so I thought might be something broken, I drived forward to till and girl says to me that she was too busy to reply and I should come back to the queuing as she can't take order from here

Absolutely shocking! sitting a street away when my street name sign is directly in front of them. And to think I've tipped them aswell 🙄 before delivery obviously. Sorry delivery poor poor poor!

Good food, delivery was on time. 1 side order missing, but received reimbursement almost immediately to my account.

Food nice and hot. Disappointed that you can't buy a coffee there as they got rid of the machine!

food arrived hot but there was no large popcorn chicken and I was given the wrong burger.

Quick easy hot food and very polite

Same again one young girl Chloe serving, one lad doing nothing. Restaurant full with thirteen orders on screen waiting. Not even super busy but no support for the girl out front on her own. She is handling complaints, serving front till the only one open and servicing just eat delivery men coming in and out while customers waiting inside for 20mins plus. Staff in back end for drive through but in house service poor once again. The poor girl looks stressed and a guy with a beard continues to stand and watch maybe training but she needs help KFC. I have witnessed two orders being wrong which the girl is having to deal with on her own. Where are all the staff ? Good has improved immensely in last few months but service is costing you money Kentucky and Chloe deserves a pay rise !

Food was cold and dry, delivery was late & even the sealed coleslaw had old hold carrot in it, it was black in places

Complete wrong order given very unhappy child thanks

Missing half the order so I think only fair for a refund

order should of arrived at 17:10 but turned up at 17:57 and cold

Food and drinks was missing from order

Sent wrong burger aswell i want a refund!!!

Got a big lot of chicken here with my boyfriend. Especially liked the chips and also the gravy yum yum yum I love the spicy rice too

Best fast food out of the three popular venues, the only fault being...no coffee machine or any form of hot drink....very disappointed as I do not like icy drinks particularly when the weather is Arctic!

Order was wrong when opened, we ordered popcorn chicken but instead got chips

lot of the order was missing and what was there was stone cold

Order never correct. All the time missing something either the drivers eating it or the shop doesn’t give the right order

all very nice tonight, chips where slightly cold , but we live a short distance from the shop with what feels like a million traffic lights so we kind of expect that 😀

The chicken was so greasy you couldn't eat it. The coating didn't even taste good

none of the sides I ordered. 11 quid for one portion of chips. never order from here again

Four if us went yesterday about 10am. 4 separate orders which seemed to take forever to be given to us. The scouter people could barely smile. However all credit to Shannon who was clearing tabled...she had a lovely personality with a great friendly smile. Upon leaving she made it her purpose to wish us all a lovely evening and to come back soon. Her attitude is exemplary customer service

Staff is really failing as a team, always messy tables, toilets dirty and out of toilet roll, bins visible to drive thru users and rats constantly scurrying around, kitchen very visible and always dirty, just eat drivers think they own the place and wait times are so long. Used to love KFC but slowly really put off due to constant ill reviews and bad services from all staff.

Part of my order was missing and the chips were cold. This is the 2nd time the chicken has failed to arrive

Food was all sloppy and half the order missing

order was postponed by 20 minutes and turned up cold all items accounted for thankfully but timing really could use some attention to detail

Always items missing and food always cold

Rude behaviour !!! I just brought today 15 Chicken and 10 hot chicken wings £31.94. They give only 2 ketchup and 2 Mayonnaise . I request for few more ketchup but they refuse. Then I spoke manager she also refused and say only 2 each allow very disappointed. Chicken was cold not that much hot. They all don’t care about that.

£60 order missing 8 items! and a side. food was cold and overcooked!

Waiters coughed in her hand and then picked up the chicken and placed in a chicken box,all looked like they weren’t bothered about what they were doing.Never coming back again!!

How can u forget gravy in both meals and a bba bites what a joke ! Im done with kfc and just eat !

I did not recieve my spicy chicken wings not good

Food was delivered stone cold!! Thermometers should be placed in delivery bags to record the temperature of the food thus reducing the risk of salmonella due to food being served at an unhealthy temperature!!!

Originally said 5:30-5:45 came at 6:20

Was 2 hours late and was missing items shocking service!

Does not always have whats on the menu. Last two visits were really bad. Made to pay twice as order did not complete even though it took payment. Managers did not care or want to know, just gave me a phone number to contact. Service has gone down hill. Drive through orders rarely correct , best check before you leave. Portions get smaller. Went a week later give I another chance but order did not go through and went to the counter I heard one of the employees say people waiting at counter and the other replied “ignore them do the ones on the screen first” so I left very dissatisfied and disappointed use to like going there. Did eventually get refund after raising complaint with my bank - kfc support team contacted me. Hope this improves.

We had two chips missing and it was cold

accommodating. flexible . Great manners .. thankyou

the food was good and hot, I was sad that I couldn't get a coffee or shake with my order

missed items, only ordered 2 things

Waited over 2 hours for my order to be delivered. Called to find out what was happening with the order..to be told "yeah your order is siting on the side over here and we are waiting for a driver to collect but don't know when they will 🤦" Finally got our food and it was all stone cold. Definitely not a good experience, will not recommend and will not be returning. Please avoid

Not great, items missing and incorrect items sent

Side order missing…:(. But with the just eat app easy to get reimbursement to my account :)

Two hours late and cold l. You need a refund button

It was still warm👍 and tasted really good. But my food did not come with any sauce and I ordered sauce

food was hot and delivered quickly.

missing items from the Order. Ordered 2x Hot wings, only hot 1 Hot wings :(

Waited for the order 2 hours. The food was very cold and not tasty at all

Missing items as always and beans were stone cold not even been heated up ! Probably the worst kfc in the country

Food was 30mins late and driver waiting for 40 mins. Food was hot and the first time we've actually received exactly what we ordered

Had to go to KFC as a burger qe ordered was missing. By the time we got home the food was cold and then we discovered a piece of chicken was missing from another order.

be better if followed instructions and delivered to back door as I asked

An item was missing from the order. This is a common occurrence at this KFC.

Don't usually put a review but just been served at the drive through by a gentleman called Cory I think friday 18th oct at 9.45pm just wanted to say how polite he was seemed such a lovely bloke double great customer service!

late. corn on cob should be beans. and free bee Fri popcorn not there. waited 1 HR 26 min from order being placed only to be wrong and a item missing.

Staff ok, quite friendly just not very quick, but that can depend on what cooking there waiting on, not their fault.

My order says it’s been delivered but it hasn’t

Lovely food , good staff , can be a bit slow at peak times

Bland chicken, overcooked and expensive.

The food with missing half of it

Missing items slow delivery service

Food was cold, took over hour for small delivery, items missing

Food that was ordered never actually turned up very disappointed.

The restaurant was a mess, food has gone down hill recently