KFC Kings Lynn - Hardwick Estate in King's Lynn and West Norfolk

Ordered using the app went to collect and was cuing outside. My order was being called inside but how would I know? I went in after 20 minutes and my food was sat on the counter going cold! I got a mouthful of abuse from someone who worked there whilst waving her arms telling me to wait outside. There was nobody on the door outside to deal with orders etc. It seemed however if you have a deliveroo, just eat or similar you could meet inside whilst not socially distancing and get first pick of the orders! Very poor customer service on this occasion and very rude staff. Despite my poor experience the food was great albeit a little cold. Perhaps a few parking bays for click and collect mobile orders etc would work better even for deliveroo etc. See McDonald's and how they do it! Went in again 14/10/23 Shocking service waited 10 minutes then the screen suggested order ready for collection! It wasn't and neither were the other 8 orders that had moved over to the ready to collect screen. After 15 more minutes and the heater on full blast the orders started dropping off the system one by one, people starting to get stressed 😥 4 people behind the counter idle with very little output, 1 order had been offered 2031, 2031 that was all that continued to be called for the next 5 minutes. I can only imagine the customer of 2031 had either perished in the heat or from starvation! Why was I shocked ? This was normal at KFC Hardwick. It's a shame the system does not work as the food is good and usually hot. Bring back the older style restaurants where the food was in the chip shop style units ready to serve as the order came in. Wisbech KFC is an example of this. Update as of today 22/03/25 shocking . Seems delivered, just eat etc get their orders as a priority over 40 minutes to wait half of it missing half of it cold. No napkins wasn't even busy, I don't know why I keep returning 😒

20 minutes to get through. No apology for the wait.

Waited an age for food average 35 minutes disgusting service. Place was filthy. Needs seriously sorting out. Also lack of staff

Good service, clean environment

Former employee. Abuse of working time regulations with breaks not been given or breaks been given late past legal limit and abuse to staff . Place should be investigated and shut down. This is why the service is so bad . Everyone’s miserable to be working there

NO GRAVY!! some items not on, 20 minute wait time while others served before us cold completely unseasoned chips amd.dry chicken. Assumed the wait was for fresh chicken, it wasn't

Shocking place to go went to go to counter to order and got told to go to a board I ain't no robot so walked straight out and the attitude of the people serving are terrible won't be getting my custom

Waited nearly an hour when it came was nearly cold 😞

Went In Through The Drive Through With My Gf Got My Gfs Order Wrong And It Was Freezing And Mine Was Warm But Hard As A Rock….Sorry But Would Not Recommend And Will Not Be Coming Agen Rather Stay Going To The Wisbech KFC

Purchased a 10 piece bargain bucket when got home there was only 8 pieces wasnt impressed

Poor service, I ordered Chicken legs, but they didn’t give me legs, something else instead. I don’t eat anything else. The staff didn’t want to do the job. Really poor service

Staff is really failing as a team, always messy tables, toilets dirty and out of toilet roll, bins visible to drive thru users and rats constantly scurrying around, kitchen very visible and always dirty, just eat drivers think they own the place and wait times are so long. Used to love KFC but slowly really put off due to constant ill reviews and bad services from all staff.

Absolutely awful kfc. Chicken was over cooked, small portions and very very expensive..... And getting more expensive and smaller portions every time you go there. Avoid this place!! Went back today as we had a voucher, it's still just as bad! Now charging £5.99 for a single wrap!! Extortionate

Drive through is superb , prepare to wait extra time on busy days as the staff really struggles when it gets very busy.

missing items food not hot yet quick delivery!

Chicken wasn't dry like Ely KFC is!

Delivery was quick, 15 minutes from ordering to delivered, food was barely warm and tasted bland, chicken was burnt and one part of the chicken had a vinegary taste the other half had a spicy taste.

Money off voucher, fast delivery, easy to order

My order was never delivered. I was waiting for 30 minutes and then received an email saying "sorry there was a problem with your order!!!" I will make sure not to order from you anymore!

no fault towards the delivery driver. KFC really need to train their workers more. wraps weren't wrapped up at all so went everywhere and can't put drinks in.

The saltiest chicken ever, it was like chewing on brine Also no has brown on the vegan meal for my friend which I added and paid for

The chips are the best fast food chips around and the chicken is always cooked well

Drive through is the slowest I’ve been to and hygiene is appalling.

absolutley terrible do not order. missing items, ordered 17:49 and arrived 19:28, over an hour late. arrived freezing cold and tiny portions, soggy and inedible.

Slow to order, food was the worst I’ve ever tasted, soggy flat coating to the chicken with no flavour and the chicken inside was pretty flavourless too with cold cardboard tasting fries. Weak tasting fizzy drinks, always forget to give forks/spoons out for sides, dirty inside! Avoid like the plague! After visiting another branch within 45mins driving distance of this one it highlighted how very bad this branch is! Really need to up their game and won’t be visiting again!

excellent service. very friendly driver.

Food was hot and fresh! Very happy

Food stone cold absolute waste of money

There was a bare feather in my battered chicken!

My order arrived late, and when it finally arrived all the food was cold

Don't use the place anymore never had s order that correct alway missing something

really fast delivery from a friendly delivery driver food tastes amazing. thank you 😊

Kept waiting for 45 minutes after ordering online. Expected the food to be piping hot as it had just been cooked. Was dismayed to find it was barely warm. Chicken was still nice but the chips were awful. Hoping this was a one off at it was chaotic in there.

Delivery was really late. Gravy which was included in the order was missing.chips wasn't very good.

From time i sent order to time it got delivered was far too long most of the food was either cold or nearly cold

I have waited nearly 3 hours for food.

food was cold and was very very grease and soggy was horrible

Ordered 30 hot wings from this outlet, and the experience was a complete mess from start to finish. At the drive-through, the staff couldn’t care less about taking the order. After being ignored at the speaker, I had to drive up to the payment window to place it. Fine, I thought, maybe it’s a one-off. Then they told me to park and wait, which I did patiently. Here’s where things went downhill fast. The same order costs me £19.80 at other branches, but this time I was charged £20.80. When I asked why, the staff at the counter couldn’t be bothered to explain. I let it slide because we were starving. I specifically asked for the wings to be made fresh, and instead of the usual bucket they serve at other outlets, they handed me the wings in flimsy bags that didn’t retain any warmth. When I asked about the buckets, the guy rudely told me they don’t give them out. Seriously? For 30 hot wings? By the time we got home, the wings were overcooked, dry, and completely disappointing. Not only was the food poorly prepared, but the entire experience was frustrating and unprofessional. Never had this level of service or quality at any other outlet. Definitely not happy!

Order was not delivered. I was tracking the order and the driver obviously didn't know where they were going. I have received a notification that my order has been delivered. It hasn't. This is very bad service. I would like a refund for the order I've not received.

It's a KFC. Standard. Ample parking. Fair. Wouldn't rush back. Chicken fillets 👍 Chips a little over seasoned. Not keen on the melon flavour drink.

Issue over location, driver said it was my fault and was very rude. Could not understand her at all on the phone

It’s been 3rd time when item are missing from my order. I’m very disappointed with Kings Lynn KFC service

good cold. Gravy watered down and half a tub!! supposed to be double gravy bucket!! Lid off gravy and spilled everywhere!! Kings Lynn KFC has gone WAY downhill

Food was rather cold and was missing items

Food missing items and staff from kfc being extremely rude

Wrong drink delivered. Didn’t follow delivery instructions. Food was good though.

received the total wrong order and all i can be offered is a refund for the food, stilll have to pay delivery charge( even though I didnt get any food we can eat and not able to get the correct order resent out!

i got my whole order wrong and I do not know what to do. i am hungry and I am not sure what the plan is because there is no way I can talk to anyone from just eats.

The delivery lady took the other bag of our order!!!!!!!!!!!!!

Food was decent just a shame they can’t check what’s in it before they send it after several orders nearly all of them had items missing and this time was no different

bag split in transit and food was everywhere

I was on drive thru waiting for 10 min and when I had my turn to order , more than 5 minutes no reply from staff , so I thought might be something broken, I drived forward to till and girl says to me that she was too busy to reply and I should come back to the queuing as she can't take order from here

Good food, delivery was on time. 1 side order missing, but received reimbursement almost immediately to my account.

Absolutely shocking! sitting a street away when my street name sign is directly in front of them. And to think I've tipped them aswell 🙄 before delivery obviously. Sorry delivery poor poor poor!

Food nice and hot. Disappointed that you can't buy a coffee there as they got rid of the machine!

food arrived hot but there was no large popcorn chicken and I was given the wrong burger.

Quick easy hot food and very polite

Same again one young girl Chloe serving, one lad doing nothing. Restaurant full with thirteen orders on screen waiting. Not even super busy but no support for the girl out front on her own. She is handling complaints, serving front till the only one open and servicing just eat delivery men coming in and out while customers waiting inside for 20mins plus. Staff in back end for drive through but in house service poor once again. The poor girl looks stressed and a guy with a beard continues to stand and watch maybe training but she needs help KFC. I have witnessed two orders being wrong which the girl is having to deal with on her own. Where are all the staff ? Good has improved immensely in last few months but service is costing you money Kentucky and Chloe deserves a pay rise !

Food was cold and dry, delivery was late & even the sealed coleslaw had old hold carrot in it, it was black in places

Missing half the order so I think only fair for a refund

Complete wrong order given very unhappy child thanks

order should of arrived at 17:10 but turned up at 17:57 and cold

Food and drinks was missing from order

Sent wrong burger aswell i want a refund!!!

Got a big lot of chicken here with my boyfriend. Especially liked the chips and also the gravy yum yum yum I love the spicy rice too

Best fast food out of the three popular venues, the only fault being...no coffee machine or any form of hot drink....very disappointed as I do not like icy drinks particularly when the weather is Arctic!

lot of the order was missing and what was there was stone cold

Order was wrong when opened, we ordered popcorn chicken but instead got chips

Order never correct. All the time missing something either the drivers eating it or the shop doesn’t give the right order

all very nice tonight, chips where slightly cold , but we live a short distance from the shop with what feels like a million traffic lights so we kind of expect that 😀

The chicken was so greasy you couldn't eat it. The coating didn't even taste good

Part of my order was missing and the chips were cold. This is the 2nd time the chicken has failed to arrive

Food was all sloppy and half the order missing

none of the sides I ordered. 11 quid for one portion of chips. never order from here again

Four if us went yesterday about 10am. 4 separate orders which seemed to take forever to be given to us. The scouter people could barely smile. However all credit to Shannon who was clearing tabled...she had a lovely personality with a great friendly smile. Upon leaving she made it her purpose to wish us all a lovely evening and to come back soon. Her attitude is exemplary customer service

order was postponed by 20 minutes and turned up cold all items accounted for thankfully but timing really could use some attention to detail

Always items missing and food always cold

£60 order missing 8 items! and a side. food was cold and overcooked!

Rude behaviour !!! I just brought today 15 Chicken and 10 hot chicken wings £31.94. They give only 2 ketchup and 2 Mayonnaise . I request for few more ketchup but they refuse. Then I spoke manager she also refused and say only 2 each allow very disappointed. Chicken was cold not that much hot. They all don’t care about that.

Waiters coughed in her hand and then picked up the chicken and placed in a chicken box,all looked like they weren’t bothered about what they were doing.Never coming back again!!

How can u forget gravy in both meals and a bba bites what a joke ! Im done with kfc and just eat !

I did not recieve my spicy chicken wings not good

Food was delivered stone cold!! Thermometers should be placed in delivery bags to record the temperature of the food thus reducing the risk of salmonella due to food being served at an unhealthy temperature!!!

Originally said 5:30-5:45 came at 6:20

Was 2 hours late and was missing items shocking service!

We had two chips missing and it was cold

Does not always have whats on the menu. Last two visits were really bad. Made to pay twice as order did not complete even though it took payment. Managers did not care or want to know, just gave me a phone number to contact. Service has gone down hill. Drive through orders rarely correct , best check before you leave. Portions get smaller. Went a week later give I another chance but order did not go through and went to the counter I heard one of the employees say people waiting at counter and the other replied “ignore them do the ones on the screen first” so I left very dissatisfied and disappointed use to like going there. Did eventually get refund after raising complaint with my bank - kfc support team contacted me. Hope this improves.

accommodating. flexible . Great manners .. thankyou

the food was good and hot, I was sad that I couldn't get a coffee or shake with my order

missed items, only ordered 2 things

Side order missing…:(. But with the just eat app easy to get reimbursement to my account :)

Not great, items missing and incorrect items sent

Waited over 2 hours for my order to be delivered. Called to find out what was happening with the order..to be told "yeah your order is siting on the side over here and we are waiting for a driver to collect but don't know when they will 🤦" Finally got our food and it was all stone cold. Definitely not a good experience, will not recommend and will not be returning. Please avoid

It was still warm👍 and tasted really good. But my food did not come with any sauce and I ordered sauce

Two hours late and cold l. You need a refund button

food was hot and delivered quickly.

missing items from the Order. Ordered 2x Hot wings, only hot 1 Hot wings :(

Waited for the order 2 hours. The food was very cold and not tasty at all

Missing items as always and beans were stone cold not even been heated up ! Probably the worst kfc in the country

Food was 30mins late and driver waiting for 40 mins. Food was hot and the first time we've actually received exactly what we ordered