KFC Ipswich - Martlesham Heath in Suffolk Coastal

Missing a piece of chicken that was paid for not happy always the same missing items

i never eat at a KFC before so this is new for me . i came here not knowing what to expect .... but met a lovely girl called Freya who made choosing suttin a easy task!!!! i did not like d way a black man spoke to her he call her all d names under d sun but she handle it well i ate a chicken burger ting ting nd fries nd a coke !!!!! was really nice can see why people rave abt d place to be honest now i sit wit my horses in Ireland wishing there was a KFC nearby but when i find myself in England again i will go straight back to Kentucky Freya Chicken nd expect to see her with a payrise nd differernt uniform !!!!!!!

brilliant service, fast and fantastic food

Came in here, and we were served by a lovely and friendly young woman called Freya. She was very polite and efficient at her job, especially when people were being rude and disrespectful.

When delivered my order was wrong I ordered 2 pieces of original chicken x 2. I got 2 hot chicken wings and 2 pieces of extremely hot chicken not sure what they were not much bigger than the wings.

Not happy. We waited hours and when the food actually arrived it was cold. Shocking service

Sam and Freya were absolutely fantastic, they helped provide me with a vegan alternative, really kind and considerate people, food was amazing as well, best KFC in Ipswich!

Delivery was Excellent Super fast. The Chicken was terrible overcooked with very soggy coating Soaked in oil, 2 x regular Gravy’s Only half filled which Cost a ridiculous £6, Never Again there’s better places out there at a lot cheaper prices 😏

Long waiting times and incorrect orders pretty much every time always check your orders as there will be something wrong every time

missing mayo dip and missing chips

The NEW female team in KFC MARTLESHAM tonight absolutely SMASHED IT ! Normally the all bins are FULL, Previous young lazy staff refuse to do table service...there's never any Gravy, forks or serviettes. Tonight, 3 young women working, Food was amazing, hot, restaurant was clean, bins where emptied. The chips tonight tasted TRIPLE COOKED.. chicken was Moist and I got a spoon for my coleslaw, which normally you have to ask for. WELL DONE, KEEP UP THE GOOD WORK!

I had a great experience at KFC thanks to Abi! I was at the park up and my order was taking longer than expected but Abi handled the situation so well . She kept reassuring me with a friendly attitude which made the wait much more pleasant her excellent customer service and kindness really stood lots of thanks to Abi! I’ll definitely be coming back.

Bayleigh was very kind and polite she gave me very good service, Freya was really helpful 10/10 will definitely come back again all round good experience

Bailey was really mint had a GREAT visit third time this week

Bayleigh and Freya was very helpful, kind and was very helpful and everything was fresh and very nice to eat I will 100000% come back again

Had a very good experience, Freya and bayleigh were very kind and helpful, I would definitely come back again , food was tasty and fresh

Freya, Kiyan, Felix, Rhys where amazing, good quality good and very fast service.

Twice now we have been and both times were given just drumsticks for pieces of chicken no proper bits. I think £4.50 for 2 bits of chicken is expensive. The first time I complained and they said that's all they had. The 2nd time I didn't bother. Also wished you didn't put the seasoning on the chips because we have to go to the chip shop for chips on the way home.

food was amazing as usual with KFC, service was kind and super fast!! calm atmosphere 10/10!!!

Sandra is lovely, food arrived in perfect time and the place is spot on.

Came in yesterday, food was quick and hot and delicious all thanks to Bayleigh she was so sweet and helpful. Thank you KFC

Better experience from before, service was quicker than usual, staff seemed pleasant and food was 👍🏼

had a great experience my server bayleigh was very helpful and friendly

Great food and service would come back again

Great food never disappoints and always come back here and the employees are great especially Bayleigh and Reece great service and very polite

Bailey was very accommodating 👍

Very friendly staff with good communication , especially the ones named bailey and Rhys, to our group of people.

Despite getting a burger probably been best one I had in a while even tho it was like 22:30 close to closing. I got my burger. Staff was nice, names were Bailey and Reece. To this day it will always be the best kfc in Suffolk to me.

Very clean and a well run team. Very polite and quick service. Will defo be coming back

great food, best i’ve had from any other kfc. amazing service so kind made me feel really welcome the manager freya was really polite too.

Quick service and polite staff.

really good service, kind and helpful from sam who was really friendly

Restaurant was very busy but the staff handled this very well and we had very hot food

Delivery guys was very friendly and amazing ! Excellent service ! Thank you

The only place that doesn't have food ready at lunchtime! So slow and run by children!!!!

Quite a nice atmosphere for a fast food place. Ladies loos were not clean!

Food was cold and missing some food from the order.

Didn’t get the popcorn chicken with the order

Thought I'd give it another go from a disappointing last time. Still disappointing... Went through the drive through, got parked up, fine, waited just over 20 minutes and nearly went in to see if they forgot me. Zinger burger box meal. The burger chicken was chewy in the centre so I left it (was cooked, just not good quality). The chicken piece was very nice though. No dip, as usual, happens EVERY TIME. Fries were decent, much better now they have a seasoning. Sweet corn was over it's serve by time and looked gross, didn't even want to attempt that. Won't be back again any time soon.

haven't had this for a while really enjoyed it

KFC Martlesham is the most useless restaurant this isn't the first time they've sent wrong items out. have had missing items before and they are so slow! if I could give them 0 I would!

Slowest fast food ever when eating in, took 25 mins to get food. Staff rushed off their feet in chaos with no leadership. Music so loud in restaurant it was silly. Yet another KFC along with so many others that is poorly ran and going down the toilet.

time kept changing saying order was being prepared for over an hour and driver was there. when eventually received food it was stone cold.

The girl couldn't get the drive through to work.so sent inside. It took 20 mins to get our order there were 2 people waiting and 2 groups eating at the tables (quiet). There seemed to be no manager just staff probably all in their teens, getting the order before ours so wrong they missed off the main meal. Out food was luke warm and had been sitting around a while. They had to ask what we were waiting for at their point we were the only people at the counter. I blame management not staff. Staff had no direction.

i recently came into this KFC and i was delighted with the service i received especially from Bayleigh huge props to her and to whoever taught her

Great food and prompt despatch

Written note was cool👍 so seeing as you asked so nicely.... Here's a review

i was created and serve by a lovely girl called freya, she made the whole experience amazing. definitely hope to see her again when i’m back!

Great customer service from Joe msb he was very respectful and friendly

I’d drink a pint of their gravy

Really yummy food and kenzie was so pleasant. Lovely young man

Love this place!!! Amazing service by Mackenzie! 5* so polite, helpful and friendly. Service delivered with a smile :). Food was sooo good and tasty! Will definitely be visiting again soon.

Joe msb was really helpful as he explained what was inside each burger.

Curly haired worker was an amazing help. Made me and the family feel so welcome. Food was perfect. He deserves a raise 🙏🙏

Amazing food and service. Joe MSB served me and was very professional, will definitely be returning

great time there great workers especially a worker named joe food was great and overall great service

Got served by Joe MSB, was very friendly with great customer service

I came into kfc martlesham today around 1.20pm. I haven’t been for a long time due to going vegan, I wasn’t sure what options they had. When I arrived at the till the staff member was very quick to get the manager to ensure they aligned with my dietary requirements. The manager, Freya, was so friendly and helped me lots! Her smile was contagious, I had a lovely vegan burger and large cherry max. It was amazing!!!! Restaurant was so clean and staff were so friendly.

Friendly staff , sinead was very helpful and polite

came in the other day and received lovely service and quality food from joe msb, best kfc in ipswich thank you!

Really clean store, kind and helpful staff and the food was hot and delicious. overall great!

New experience for me with my grandson but Freya was more than helpful with her explanations, advice and help . Cheerful , smiley girl who made the whole experience fun, fast and friendly . Many thanks

Joe msb bring out the vibe we all want stupendous worker I think he deserves a raise

Always is very tidy and food is always good, staff is friendly

Joe MSB offered amazing service

Freya was very helpful, friendly gave a service at 110 percent + This is what people want and Freya gave this. Well down Freya and staff . This is my second time back as diner and takeaway

good food, clean and helpful. mackenzie did an excellent job at delivering my food to my car.

Food was good and tables were very clean. Freya was very welcoming to my family and I, best service i’ve ever received in a fast food establishment. Thank you Freya!

Great service, order is always correct, clean and tidy premises.

VERY clean good service cant express how good it was

Absolutely lovely. Clean, quick and friendly!

the staff are amazing!! my order came out so so quick, the dining area was squeaky clean, toilets perfect and lots of parking. fansastic!!!!

Service was amazing, staff were polite and helpful. Comforting atmosphere and very clean, would go again and recommend for others!

So lovely, food cooked to perfection and the servers were so lovely even when it was busy

Amazing service! All the staff were so helpful and friendly, happy to help with any inquiries I had when I went!! Had an amazing time and extremely kid friendly and very clean. Would recommend!!

Amazing stuff tonight, smash it out of the park, didn’t have to wait long for food and everything was nice and hot

Very friendly staff, also quick service with hot food!

Late delivery the delivery person was unpleasant and brusque, I am in my later years and found them very intimidating, please don’t send them to my address again

food cold and only half the order

Worst service ever couldn't even see any staff but plenty of people waiting 1 poor lady with her baby had waited an hour for her food , tables were full of finished food but that was because every bin was over flowing, I watched as the lady who had been waiting called for the staff to serve her and the other 20 or more who were also waiting then 3 very slow and enthusiastic staff showed up and started to cook it was a complete shambles rubbish on the floors tables full of food and everything was sticky or dirty , I will never eat there again it really was a horrible uninviting dirty place

This place never gets any better. Waiting 30 mins for food and still not ready and quite a few orders are ahead of me.

Waited a while for our food, got told 10 mins for the hot wings to get cooked but was longer then this, also turns out when you get a refund for something they still don’t give you the meal, so one of us had to go without food, which they could of said when they said about a refund but didn’t

Ordered a bucket meal to be told ill have to wait 25 mins for it then to be offered a refund of which I didn't receive until 26 hours later

Service is slow and for the second time in 2 months ive had to come out of the drive thru to go in to order as ive waited at the screen to order in the car and no one came 😒 Order inside and the staff are uninterested. Food is just ok.

Food is never that good and always something not available like gravy or corn. Wouldn't recommend.

Wrong food delivered. No way to contact for immediate sorting of the issue. Expected to wait up to 24hours for response.

My food never turned up will not be ordering kfc on just eat

Ordered at 1730 hours stoll yet to be delivered at 2113... now saying 2200 delivery

Terrible. Food turned up cold, half of it missing AND late. Honestly the worst KFC in the country

Rude! And wait time is shocking. Dirty and no attempt to even provide napkins or accommodate customers. Try employing people over the age of 12!

Fries delicious and well seasoned. Chicken crispy and juicy. I look forward to returning to this establishment as the McDonald's across the road is appalling.

Food was decent, but not very well run. Messing up and forgetting drive thru orders.

Missing items, no fries or sides. Not received refund!!

Please I want a refund because the food was not delivered to me. I have not see the food . I am asking for the refund because no food was delivered to my address please. I will be grateful if my money will be refunded to me please. Thank you.

Low quality food served by staff doing their best under enormous pressure, but who are unable to muster any genuine enthusiasm. Who can blame them. Fast food? Well it's not fast and it's only just food.

Totally wrong order, seems like they just chucked whatever they had in a bag. I had to drive and go and get more meals. No Beans available. Ruined my evening with my family visiting. Still not heard back from the complaint.

Absolutely awful. Avoid at all costs. Forgetful and useless staff

Visited here this evening at 6:30,so obviously during the rush! Many unhappy faces were crowded around the counter as they awaited their tasty “finger licking good” chicken for about 30 mins. Customers countlessly storming back in as they had forgotten something from their order. Staff were all young and useless except from one sweet blonde girl who seemed to be doing everything (didn’t catch her name!) I honestly think she deserves a raise and a hug after what I just witnessed! Also our food was hot and 10/10! Hope she has a lovely Christmas 🎄

Chicken fillet missing , 2 pieces of chicken missing , bag was open and no bottle pepsi max

After a couple of bad experiences where my order was incorrect / missing items, I wasn’t sure how this would go. However, was delivered on time, my food was fresh and hot. Order was correct and whole meal was great. Seems that portions are getting smaller and prices are getting bigger though! All in all - happy customer