KFC Ipswich - Martlesham Heath in Suffolk Coastal

The only place that doesn't have food ready at lunchtime! So slow and run by children!!!!

Quite a nice atmosphere for a fast food place. Ladies loos were not clean!

Thought I'd give it another go from a disappointing last time. Still disappointing... Went through the drive through, got parked up, fine, waited just over 20 minutes and nearly went in to see if they forgot me. Zinger burger box meal. The burger chicken was chewy in the centre so I left it (was cooked, just not good quality). The chicken piece was very nice though. No dip, as usual, happens EVERY TIME. Fries were decent, much better now they have a seasoning. Sweet corn was over it's serve by time and looked gross, didn't even want to attempt that. Won't be back again any time soon.

Slowest fast food ever when eating in, took 25 mins to get food. Staff rushed off their feet in chaos with no leadership. Music so loud in restaurant it was silly. Yet another KFC along with so many others that is poorly ran and going down the toilet.

The girl couldn't get the drive through to work.so sent inside. It took 20 mins to get our order there were 2 people waiting and 2 groups eating at the tables (quiet). There seemed to be no manager just staff probably all in their teens, getting the order before ours so wrong they missed off the main meal. Out food was luke warm and had been sitting around a while. They had to ask what we were waiting for at their point we were the only people at the counter. I blame management not staff. Staff had no direction.

i recently came into this KFC and i was delighted with the service i received especially from Bayleigh huge props to her and to whoever taught her

Written note was cool👍 so seeing as you asked so nicely.... Here's a review

i was created and serve by a lovely girl called freya, she made the whole experience amazing. definitely hope to see her again when i’m back!

Great customer service from Joe msb he was very respectful and friendly

Great service, order is always correct, clean and tidy premises.

I’d drink a pint of their gravy

Food was good and tables were very clean. Freya was very welcoming to my family and I, best service i’ve ever received in a fast food establishment. Thank you Freya!

Freya was very helpful, friendly gave a service at 110 percent + This is what people want and Freya gave this. Well down Freya and staff . This is my second time back as diner and takeaway

Joe MSB offered amazing service

Always is very tidy and food is always good, staff is friendly

Joe msb bring out the vibe we all want stupendous worker I think he deserves a raise

New experience for me with my grandson but Freya was more than helpful with her explanations, advice and help . Cheerful , smiley girl who made the whole experience fun, fast and friendly . Many thanks

Really clean store, kind and helpful staff and the food was hot and delicious. overall great!

came in the other day and received lovely service and quality food from joe msb, best kfc in ipswich thank you!

Friendly staff , sinead was very helpful and polite

I came into kfc martlesham today around 1.20pm. I haven’t been for a long time due to going vegan, I wasn’t sure what options they had. When I arrived at the till the staff member was very quick to get the manager to ensure they aligned with my dietary requirements. The manager, Freya, was so friendly and helped me lots! Her smile was contagious, I had a lovely vegan burger and large cherry max. It was amazing!!!! Restaurant was so clean and staff were so friendly.

Got served by Joe MSB, was very friendly with great customer service

great time there great workers especially a worker named joe food was great and overall great service

Amazing food and service. Joe MSB served me and was very professional, will definitely be returning

Curly haired worker was an amazing help. Made me and the family feel so welcome. Food was perfect. He deserves a raise 🙏🙏

Joe msb was really helpful as he explained what was inside each burger.

Love this place!!! Amazing service by Mackenzie! 5* so polite, helpful and friendly. Service delivered with a smile :). Food was sooo good and tasty! Will definitely be visiting again soon.

Really yummy food and kenzie was so pleasant. Lovely young man

good food, clean and helpful. mackenzie did an excellent job at delivering my food to my car.

Very friendly staff, also quick service with hot food!

Amazing stuff tonight, smash it out of the park, didn’t have to wait long for food and everything was nice and hot

Amazing service! All the staff were so helpful and friendly, happy to help with any inquiries I had when I went!! Had an amazing time and extremely kid friendly and very clean. Would recommend!!

So lovely, food cooked to perfection and the servers were so lovely even when it was busy

Service was amazing, staff were polite and helpful. Comforting atmosphere and very clean, would go again and recommend for others!

the staff are amazing!! my order came out so so quick, the dining area was squeaky clean, toilets perfect and lots of parking. fansastic!!!!

Absolutely lovely. Clean, quick and friendly!

VERY clean good service cant express how good it was

The NEW team in KFC MARTLESHAM tonight absolutely SMASHED IT ! Normally the all bins are FULL, lazy staff refuse to do table service...there's never any Gravy, forks or serviettes. Tonight, 3 young women working, Food was amazing, hot, restaurant was clean, bins where emptied. The chips tonight tasted TRIPLE COOKED.. chicken was Moist and I got a spoon for my coleslaw, which normally you have to ask for. WELL DONE, KEEP UP THE GOOD WORK!

food cold and only half the order

This place never gets any better. Waiting 30 mins for food and still not ready and quite a few orders are ahead of me.

Worst service ever couldn't even see any staff but plenty of people waiting 1 poor lady with her baby had waited an hour for her food , tables were full of finished food but that was because every bin was over flowing, I watched as the lady who had been waiting called for the staff to serve her and the other 20 or more who were also waiting then 3 very slow and enthusiastic staff showed up and started to cook it was a complete shambles rubbish on the floors tables full of food and everything was sticky or dirty , I will never eat there again it really was a horrible uninviting dirty place

Waited a while for our food, got told 10 mins for the hot wings to get cooked but was longer then this, also turns out when you get a refund for something they still don’t give you the meal, so one of us had to go without food, which they could of said when they said about a refund but didn’t

Ordered a bucket meal to be told ill have to wait 25 mins for it then to be offered a refund of which I didn't receive until 26 hours later

Service is slow and for the second time in 2 months ive had to come out of the drive thru to go in to order as ive waited at the screen to order in the car and no one came 😒 Order inside and the staff are uninterested. Food is just ok.

Food is never that good and always something not available like gravy or corn. Wouldn't recommend.

Wrong food delivered. No way to contact for immediate sorting of the issue. Expected to wait up to 24hours for response.

My food never turned up will not be ordering kfc on just eat

Ordered at 1730 hours stoll yet to be delivered at 2113... now saying 2200 delivery

Rude! And wait time is shocking. Dirty and no attempt to even provide napkins or accommodate customers. Try employing people over the age of 12!

Fries delicious and well seasoned. Chicken crispy and juicy. I look forward to returning to this establishment as the McDonald's across the road is appalling.

Terrible. Food turned up cold, half of it missing AND late. Honestly the worst KFC in the country

Please I want a refund because the food was not delivered to me. I have not see the food . I am asking for the refund because no food was delivered to my address please. I will be grateful if my money will be refunded to me please. Thank you.

Missing items, no fries or sides. Not received refund!!

Food was decent, but not very well run. Messing up and forgetting drive thru orders.

Low quality food served by staff doing their best under enormous pressure, but who are unable to muster any genuine enthusiasm. Who can blame them. Fast food? Well it's not fast and it's only just food.

Totally wrong order, seems like they just chucked whatever they had in a bag. I had to drive and go and get more meals. No Beans available. Ruined my evening with my family visiting. Still not heard back from the complaint.

Visited here this evening at 6:30,so obviously during the rush! Many unhappy faces were crowded around the counter as they awaited their tasty “finger licking good” chicken for about 30 mins. Customers countlessly storming back in as they had forgotten something from their order. Staff were all young and useless except from one sweet blonde girl who seemed to be doing everything (didn’t catch her name!) I honestly think she deserves a raise and a hug after what I just witnessed! Also our food was hot and 10/10! Hope she has a lovely Christmas 🎄

Absolutely awful. Avoid at all costs. Forgetful and useless staff

Chicken fillet missing , 2 pieces of chicken missing , bag was open and no bottle pepsi max

After a couple of bad experiences where my order was incorrect / missing items, I wasn’t sure how this would go. However, was delivered on time, my food was fresh and hot. Order was correct and whole meal was great. Seems that portions are getting smaller and prices are getting bigger though! All in all - happy customer

Food is hit and miss. Ordered a large drink, they gave me a small can so I asked and they said the machine was broken, asked to just be charged for a small drink instead then and they refused. They didn’t even apologise. Been here a few times where they just forget to give us half the meal.

Absolutely the worst KFC the slowest service ever sat in grille bay for over 20mins and then when I went in my order was sitting there getting cold. Luke warm food put together with no care. Will never use this KFC again

I'm absolutely appalled that there was a can of Pepsi max missing the driver only handed 1 over and there should have been 2

I went into KFC tonight and was served by Jamey and Dawsen, they were so helpful and very friendly. The food was hot despite missing some beans from our order, but both workers were helpful. The dining area was clean and I couldn't not fault the staff

Asked for breasts and thighs, got legs. Took them back, got legs again! Ordered Lipton tea, got coke. If the staff spent more time listening to customers instead of the awful loud booming noise pulsing out of the speakers maybe things would be better?

missing 1 piece original chicken and bites were bbq not sweet chilli. wont be ordering from this kfc again! it's a one meal order. really not that difficult to get right....

Chicken is always dry, and customer service is not great !! I guess it's expected when you have young people running it !! 🤷

How hard is it to read a order. This is not the first time it has happened

I had a horrible experience today! I chose the option to get my food delivered to my table , it was waiting on the side and I had said ‘ I did click table service’ the staff replied with we are busy. And now we have been waiting for 30mins for my friends order I had asked a staff member they replied with I’m not sure. THATS IT! Absolutely horrible customer service very rude and not helpful at all!

cold food wrong side I won't order from here again

Disappointing festive stack meal. Burger was dry to the taste, cheese not melted, stuffing lacked flavour. Had to send back 2 Pepsi max drinks which staff agreed smelt awful. Drinks replaced. Good seasoned chips, but could have been hotter.

Went Drive Through .. was told to park out front & they would bring it out no explanation as to why!! There were at least 6 cars waiting with engines running . A young person came out with a couple of bags no idea what car had ordered what. Bags were opened & screwed up again (it was dark & minus 1deg) A second person then came out 5 mins later, same thing again opening bags looking inside, food getting cold young lad didn’t know if he was coming or going.. dreadful way for management to treat young staff… needless to say my order wasn’t there I along with another fed up customer went into the shop & unbelievably there were 4 staff standing about doing absolutely nothing a 5th one ,a young girl was the only one helpful, no explanation again as to why orders weren’t getting made up.. I was eventually handed a creased screwed up bag after waiting 15mins outside … dreadful service, staff that looked vacant & management should be ashamed..

Never again. This particular KFC at Martlesham is completely incapable of serving warm food. I didn't go there for over a year due to repeatedly being served dry cold chicken, but this was definitely the last time. Its no wonder the drive through and restaurant were empty while the McDonald's across the road was packed.

Weird how they make you wait in the car park when there are no cars behind you. Almost as though they’re tricking the motion sensors which monitor the drive thru speed….

Cold!!! Dry dark chicken!! Never again!!!!!

Cold. Tasteless. Small portions. Very very late and rescheduled by restaurant multiple times. Would not recommend!

the food was hard and horrible. wrong and missing items. the rice was a quarter filled, there were no beans we were given corns which we do not like . just horrible food great service from just eats

Chips missing and wrong side delivered

This place is a disaster. Food is often overcooked, dry and horrible. Everyone needs to go on a training course to learn how to run a KFC. Kept on trying the place but have given up now

Staff are too busy talking about their social to care about customer service and playing what sounds like their own music loudly on the speakers.

The best KFC I've had in years, hot, tasty and delicious. Well done guys and girls.

Late, incorrectly updating, awful communication. Dry chicken. Would never use again.

Didn’t turn up, delivery just kept pushing further back saying ‘preparing’

Twice now I’ve ordered a family bucket and no fries at all. Don’t know how it’s that difficult to get it right and how fries are forgotten. It’s a joke. Worst kfc.

Fantastic, happy, polite driver.

Delivery driver literally grunted ! Not sure if spoke English . Had to punch my own number in phone with a grunt ! Customer service extends all the down the line

This KFC is easily accessible eat in or drive through. I use it regularly and am yet to get what I have ordered first time round. Today I sat and watched while eating my correct order 2nd time round, every person had an issue from no chicken in their rice box to large elements of the order missing or completely wrong.

Forgot one of the drinks, disappointed to say the least

Was cold. Items missing. Took ages to come proper joke

order missing fries. Fries we did recieve were very small in quantity. Burgers lacking mayo and lettuce 😩

We did not get all our order. The 2 rices were missing

This is by far the worst KFC in the all country. Always dirty and somehow the chicken it’s no where near the other KFC’s a shame really .

Excellent as always... Quick service, nice and helpful staff. Highly recommend 👍

The food and chickens are great, but one concerning thing is that I can't get delivery anymore. I used to, but now I can't. What's that about? Buy other than that it's alright.

Food was warm ish no dip . Barely any chips or chicken popcorn

1 piece missing and what we did get were the smallest driest pieces I've ever seen

I ordered a meal and it was missing the drink, on top of that the separate drink was missing too. Automatic 1 star for missing items.

It would be nice to at least have big and small chicken wings , than almost all microscopic ones as has been every time the last five times....I'm very regular here...love the hot wings but very disappointed with the picking.

Restaurant FILTHY. Toilets FILTHY.

It’s disgusting! The whole place has food all over the floor, filthy tables and staff that just ignore the uncleanliness. You literally have to ask the staff to clean a table for you! It’s gross