KFC Ipswich - Martlesham Heath in Suffolk Coastal

Just swung by the KFC drive-thru and had a great experience Bayleigh and Rhys were super friendly and efficient. My order was spot-on, and they made the whole thing quick and easy. Definitely made my day better – thanks, Bayleigh and Rhys

Never going back and would not recommend!! Waited in the drive through for 25 minutes. When it came to getting my food I could see through the window food and rubbish all over the floor which they were just stepping over. The food was cold and when I asked for a refund the staff were so rude and didn’t even know what I had ordered. Staff don’t even know their own menu as my food was wrong anyways. They didn’t have any hash browns left so offered to put in an extra piece of chicken - so bad I had to keep checking they didn’t pick it up off the floor and the rubbish and give that to me. The food was also very overpriced for what it is

Enjoyed food very tasty. Helpful friendly staff. Enjoyed our food.

One fella behind the counter had his arse hanging over his belt...... another one put his hands down his pants for a scratch before serving food. Oh and they forgot my sisters corn on a cobb.

I don't think they know their own menu, the description for the Original Ranch Veggie Rice Bowl says it comes with ranch dressing, mine didn't and also a cobette of corn, this was also missing. The bowl was about half full as well, it tastes okay but would have been better with everything included!

Friendly and knowledge staff, fast service and awesome food.

i had a boneless box meal , very tasty and fresh , stuff was really friendly especially kyle bailey and tyreece , the manger freya was lovely and very helpful as i didn’t know exactly what to get but they all helped me

Great service! Very busy but food came out quickly

The meal came out in parts, some hot some cold and some inedible and tough. From start to finish our complete meal took almost 30minutes to arrive at the table.

Worst kfc restaurant ever staff very rude and just miserable Abbie was her name .pulled up at the drive thru and waited see her in the box just looking and not saying anything or calling us over Just looking ??? So i drove over and She said the mic wouldn't work , there plenty of people that would like a job this is not one of them that doesn't deserve a job . I've worked in customer service before and I wouldn't treat people like this .smile more and help your customers Also burgers are very dry

Only KFC worth visiting in Ipswich. Chicken is always crispy and moist. Worth driving the extra 10 mins to get here.

My only problem is that the only way to have no cheese on the fillet tower burger is go and pick it up even through the app

The food was delicious! Staff were really nice and especially Gabby! Thank you!

Just gone to get drive thru as website states open till midnight on Fridays and Saturdays to be ignored for 5 minutes on the intercom and told we’re shut @ 11pm. Sort your website and staff out!

The food is good here, with sublime flavours and good attention to detail. the service is also excellent as the staff treat everyone with respect. jonathan was our server and he was so polite and helpful. the atmosphere is good with speakers playing music and led lights providing good ambience. overall a great experience! i recommend coming in for quick food with great taste.

Jonathan was totally on point with the service provided and made our visit so much better than it would of been normally 🙏🏼

bailey and reece were very fast and helpful

yikes… your staff are shocking. Can’t get an order correct to save their lives because they’re spending time attacking customers like 12 year olds

Didn't really get the KFC experience, had better.

Good food, great service from Seb at the till, he is very friendly and approachable.

Very nice customer service, staff were welcoming and helpful.

Fast service and friendly staff Spoke to Jayden on the drive through.

Joe , rhys , zack and kiyan were all very helpful and had great communication. The chicken was fresh and tasty and the atmosphere was great

food was brilliant and the chips where not the greatest got my meal hand delivered to me which was brilliant and the chicken was nice and fresh 4.7/5

I’m not one for leaving a review, but yesterday sat 11th April, when ordering from kfc in Martlesham we got handed a piece of card asking to leave a review, so thought we’d leave an honest review. The chicken is often well cooked, but don’t hope for much more than that. The staff are often unpleasant, and you’ll be lucky if your whole order arrives when it’s ready, 9 out of 10 times there is something missing so you then have to fill a form out, got that tired of doing the online form so I’ve given up complaining. The food often comes just thrown in a bag. The experience at this KFC is definitely less than satisfactory.

Clean and tidy interior, quick and good service. waited less than a minute for my meal. excellent!

Fantastic Service and Great chicken

i never eat at a KFC before so this is new for me . i came here not knowing what to expect .... but met a lovely girl called Freya who made choosing suttin a easy task!!!! i did not like d way a black man spoke to her he call her all d names under d sun but she handle it well i ate a chicken burger ting ting nd fries nd a coke !!!!! was really nice can see why people rave abt d place to be honest now i sit wit my horses in Ireland wishing there was a KFC nearby but when i find myself in England again i will go straight back to Kentucky Freya Chicken nd expect to see her with a payrise nd differernt uniform !!!!!!!

Missing a piece of chicken that was paid for not happy always the same missing items

brilliant service, fast and fantastic food

Came in here, and we were served by a lovely and friendly young woman called Freya. She was very polite and efficient at her job, especially when people were being rude and disrespectful.

When delivered my order was wrong I ordered 2 pieces of original chicken x 2. I got 2 hot chicken wings and 2 pieces of extremely hot chicken not sure what they were not much bigger than the wings.

Delivery was Excellent Super fast. The Chicken was terrible overcooked with very soggy coating Soaked in oil, 2 x regular Gravy’s Only half filled which Cost a ridiculous £6, Never Again there’s better places out there at a lot cheaper prices 😏

Sam and Freya were absolutely fantastic, they helped provide me with a vegan alternative, really kind and considerate people, food was amazing as well, best KFC in Ipswich!

Not happy. We waited hours and when the food actually arrived it was cold. Shocking service

missing mayo dip and missing chips

Long waiting times and incorrect orders pretty much every time always check your orders as there will be something wrong every time

The NEW female team in KFC MARTLESHAM tonight absolutely SMASHED IT ! Normally the all bins are FULL, Previous young lazy staff refuse to do table service...there's never any Gravy, forks or serviettes. Tonight, 3 young women working, Food was amazing, hot, restaurant was clean, bins where emptied. The chips tonight tasted TRIPLE COOKED.. chicken was Moist and I got a spoon for my coleslaw, which normally you have to ask for. WELL DONE, KEEP UP THE GOOD WORK!

I had a great experience at KFC thanks to Abi! I was at the park up and my order was taking longer than expected but Abi handled the situation so well . She kept reassuring me with a friendly attitude which made the wait much more pleasant her excellent customer service and kindness really stood lots of thanks to Abi! I’ll definitely be coming back.

Bayleigh and Freya was very helpful, kind and was very helpful and everything was fresh and very nice to eat I will 100000% come back again

Bailey was really mint had a GREAT visit third time this week

Bayleigh was very kind and polite she gave me very good service, Freya was really helpful 10/10 will definitely come back again all round good experience

Had a very good experience, Freya and bayleigh were very kind and helpful, I would definitely come back again , food was tasty and fresh

Freya, Kiyan, Felix, Rhys where amazing, good quality good and very fast service.

Twice now we have been and both times were given just drumsticks for pieces of chicken no proper bits. I think £4.50 for 2 bits of chicken is expensive. The first time I complained and they said that's all they had. The 2nd time I didn't bother. Also wished you didn't put the seasoning on the chips because we have to go to the chip shop for chips on the way home.

Sandra is lovely, food arrived in perfect time and the place is spot on.

food was amazing as usual with KFC, service was kind and super fast!! calm atmosphere 10/10!!!

Came in yesterday, food was quick and hot and delicious all thanks to Bayleigh she was so sweet and helpful. Thank you KFC

Better experience from before, service was quicker than usual, staff seemed pleasant and food was 👍🏼

Great food and service would come back again

had a great experience my server bayleigh was very helpful and friendly

Very friendly staff with good communication , especially the ones named bailey and Rhys, to our group of people.

Bailey was very accommodating 👍

Great food never disappoints and always come back here and the employees are great especially Bayleigh and Reece great service and very polite

Despite getting a burger probably been best one I had in a while even tho it was like 22:30 close to closing. I got my burger. Staff was nice, names were Bailey and Reece. To this day it will always be the best kfc in Suffolk to me.

Very clean and a well run team. Very polite and quick service. Will defo be coming back

great food, best i’ve had from any other kfc. amazing service so kind made me feel really welcome the manager freya was really polite too.

Quick service and polite staff.

really good service, kind and helpful from sam who was really friendly

Restaurant was very busy but the staff handled this very well and we had very hot food

Delivery guys was very friendly and amazing ! Excellent service ! Thank you

The only place that doesn't have food ready at lunchtime! So slow and run by children!!!!

Quite a nice atmosphere for a fast food place. Ladies loos were not clean!

Food was cold and missing some food from the order.

Didn’t get the popcorn chicken with the order

Thought I'd give it another go from a disappointing last time. Still disappointing... Went through the drive through, got parked up, fine, waited just over 20 minutes and nearly went in to see if they forgot me. Zinger burger box meal. The burger chicken was chewy in the centre so I left it (was cooked, just not good quality). The chicken piece was very nice though. No dip, as usual, happens EVERY TIME. Fries were decent, much better now they have a seasoning. Sweet corn was over it's serve by time and looked gross, didn't even want to attempt that. Won't be back again any time soon.

KFC Martlesham is the most useless restaurant this isn't the first time they've sent wrong items out. have had missing items before and they are so slow! if I could give them 0 I would!

haven't had this for a while really enjoyed it

Slowest fast food ever when eating in, took 25 mins to get food. Staff rushed off their feet in chaos with no leadership. Music so loud in restaurant it was silly. Yet another KFC along with so many others that is poorly ran and going down the toilet.

time kept changing saying order was being prepared for over an hour and driver was there. when eventually received food it was stone cold.

The girl couldn't get the drive through to work.so sent inside. It took 20 mins to get our order there were 2 people waiting and 2 groups eating at the tables (quiet). There seemed to be no manager just staff probably all in their teens, getting the order before ours so wrong they missed off the main meal. Out food was luke warm and had been sitting around a while. They had to ask what we were waiting for at their point we were the only people at the counter. I blame management not staff. Staff had no direction.

i recently came into this KFC and i was delighted with the service i received especially from Bayleigh huge props to her and to whoever taught her

Great food and prompt despatch

Written note was cool👍 so seeing as you asked so nicely.... Here's a review

Great customer service from Joe msb he was very respectful and friendly

i was created and serve by a lovely girl called freya, she made the whole experience amazing. definitely hope to see her again when i’m back!

Joe msb bring out the vibe we all want stupendous worker I think he deserves a raise

New experience for me with my grandson but Freya was more than helpful with her explanations, advice and help . Cheerful , smiley girl who made the whole experience fun, fast and friendly . Many thanks

Really clean store, kind and helpful staff and the food was hot and delicious. overall great!

came in the other day and received lovely service and quality food from joe msb, best kfc in ipswich thank you!

Friendly staff , sinead was very helpful and polite

I came into kfc martlesham today around 1.20pm. I haven’t been for a long time due to going vegan, I wasn’t sure what options they had. When I arrived at the till the staff member was very quick to get the manager to ensure they aligned with my dietary requirements. The manager, Freya, was so friendly and helped me lots! Her smile was contagious, I had a lovely vegan burger and large cherry max. It was amazing!!!! Restaurant was so clean and staff were so friendly.

Got served by Joe MSB, was very friendly with great customer service

great time there great workers especially a worker named joe food was great and overall great service

Amazing food and service. Joe MSB served me and was very professional, will definitely be returning

Joe MSB offered amazing service

Absolutely lovely. Clean, quick and friendly!

Service was amazing, staff were polite and helpful. Comforting atmosphere and very clean, would go again and recommend for others!

So lovely, food cooked to perfection and the servers were so lovely even when it was busy

Very friendly staff, also quick service with hot food!

Amazing service! All the staff were so helpful and friendly, happy to help with any inquiries I had when I went!! Had an amazing time and extremely kid friendly and very clean. Would recommend!!

VERY clean good service cant express how good it was

Great service, order is always correct, clean and tidy premises.

Amazing stuff tonight, smash it out of the park, didn’t have to wait long for food and everything was nice and hot

I’d drink a pint of their gravy

Food was good and tables were very clean. Freya was very welcoming to my family and I, best service i’ve ever received in a fast food establishment. Thank you Freya!

good food, clean and helpful. mackenzie did an excellent job at delivering my food to my car.

Freya was very helpful, friendly gave a service at 110 percent + This is what people want and Freya gave this. Well down Freya and staff . This is my second time back as diner and takeaway

the staff are amazing!! my order came out so so quick, the dining area was squeaky clean, toilets perfect and lots of parking. fansastic!!!!

Always is very tidy and food is always good, staff is friendly