KFC Inverness - Milburn Road in Highland

Manager decided that the store didn't need to open until 1 hour after the opening time. This has happened for the last 2 days. Food was spot on but after being told to wait 20 more minutes multiple times, it really lost its appeal. Disappointed to say the least.

On this occasion (29-11-24), an extremely disappointing visit. Chicken was on it's way to becoming Cajun, with the coating being a darkish brown, dry inside, and the chips soft and cold. The redeeming feature of the barbecue bites was the sauce which managed to mask the flavour. The best part of the meal was the Aero Crushems drink. Beware people - £16 down the drain! Avoid Friday evenings between 4:30-6pm. They aee clearly unable to cope. Other visits have been better, but there seems to be no consistency. Ditched the meal and went for fish'n'chips insread. Expensive Friday :(

Nice and fast service. Recommended.

The worst KFC in the World ! Never come here if you want to eat KFC !

Has to be one of the worst KFCs in the whole of the Scotland 😂 everything is falling apart, the doors don't work, the toilets are disgusting with no hand drying facilities - it's so bad lol

Absolutely avoid at all costs if you actually give a shit about your car and don’t want to leave with a damaged front bumper/wheel. The massive crater right as you go in is so easily hidden and will cost you a pretty penny.

Absolute outrageous lack of competence and sheer forgetfulness of the staff. Placing an order at the drive thru at this venue is like gambling money. Unbelievable lack of efficiency or effort in any way to at least try to get it right. Very laughable and very frustrating.

Easy to use, friendly staff, good food

Clean, well maintained, efficient staff. Just as you would expect

Not the best KFC, but the only one in the area I believe...

The food is genuinely horrendous. The "large" chips were soggy & barely warm after driving 4 minutes home. The chicken was anything but "crispy", and the burger was just all together disappointing. No surprise KFC have a spicy mayo, it's the only enjoyable part.

Very tasty and crispy, but a bit pricy. Would still recommend tho, 4 stars from me🍗

Usually don't have long to wait

Had great service from Michelle, she really deserves the credit. Fantastic friendly professional service compared to the others and certainly deserves a promotion. Owners, please take note!

Long waiting times, but the food was good.

Surprisingly good, hot, tasty and fresh. One star knocked off for the uninterested girl who served us. Place was clean and we didn't wait long for our food.

The food was good but the service is hopeless , sign on counter ordering customers to use kiosks ..... their online order systems are pathetic , slow and if you know what you want they are a huge waste of time . Staff refused to take order until we insisted , they called manager and eventually very grudgingly took an order at the counter which isnt exactly ddifficult. Head office say this is not company policy but inverness seem to arrogantly ignore that . I will NOT use those crap machines so no order at counter = lost customer ...... very clever kfc no one can afford to lose trade for the sake of an arrogant policy. While we were there other people were struggling with the hopeless system and not happy .... others walked out . Avoid untill the arrogance stops!

I had an awful experience at KFC Inverness. The staff took an unacceptably long time to prepare my order, with both walk-in customers and delivery drivers left waiting for 40 minutes to an hour. It was clear that the team was working very slowly, and no one seemed to take responsibility for the delays. The lack of urgency and care was frustrating, and the overall service was far below expectations. Definitely disappointing, and I won’t be coming back!

Half cooked chicken, never again

Ordered meal at £52; waited 35 mins meal that where sitting for 15 mins on tray waiting for the rest of food told girl at counter she said wasted her fault demanded full refund Wat a joke

Apsulutly shocking service, meal was cold.will definitely not go there again. Gave them a chance after health scare ,would not recommend

Mens toilets stinks really really bad

Absolutely dreadful place,service, waiting time,dirty,staff haven't a clue,avoid,avoid, avoid

Am I cursed by KFC devil? :D Had a break from kfc for almost a year due to service- wrong order, charged (contactless) double etc.. Went back tonight Drive through for a zinger box and couple extra wings. Made order, paid, got the box. From previous experience checked the box on a spot- extra wings missing :D Got these wings, drove away. Stopped in different spot to eat it. No fork or spoon or anything for coleslaw- they must expect me to scoop it with my fingers. Started eating the burger- it was just tasteless fillet burger (not zinger) :D Nobody bothers asking if you want any sauce or anything, no napkins in the box. Charging premium for a little burger and 20x fries, some stuff missing, other stuff incorrect.. Is that new generation of young workers and that's norm these days? I know everyone makes mistakes, but common, so many in one little order.

Queueing for 45 minutes today for dirty tables, poor service, a toilet that smells like an open sewer..... today was 100% the last straw..... this place is disgusting, under staffed and over rated. Don't ever expect to see us back in this utter sewer. I have lost count of how many times I have queued and watched everyone be frustrated at how long it takes while drive through and online orders fly past. One woman today who was waiting when I arrived and was still waiting when we left and we were almost 45 minutes waiting. And a week later you were forced to close and sort your act out hahahahahahah karma eh..... Seems like I wasn't the o ly one disgusted by this swamp

Missing half items. Inedible waste of money. Staff rude and absolutely unhelpful. Good place to go if you're bunged up and laxatives ain't helping. Couple of pieces of their anorexic chicken and the next day you'll finally be reunited with that bit of Lego you ate as a kid.

Took 45 mins to get our food and there was another 14 people waiting. No sweetcorn but no cheaper, Chicken had so much pepper in the batter that I couldn't eat it

Bathrooms filthy, no toilet rolls in any of the toilets and none when I asked, got napkins, staff were as miserable as sin and the wait was 45 mins for our order, it wasn't just us, some people were still waiting on their orders while their company had finished theirs, 25/8/24 .@ 8.50pm. If there was a manager present, they should be ashamed.

Pretty run down. The food was as expected, the rest below average even for a KFC

Not the best food, not fresh and self service wasn't working and staff was mingling behind counter taken there time. Wouldn't recommend

Good food but starting to get far to expensive for a family of 4 and 2 being kids you don't get much change of £40 most times and if you go to the drive through be prepared to wait it's painfully slow, restaurant is not the cleanest

Stopped here for refuel after Bagging The Saddle & Forcan Ridge. Service was super fast and the bucket of various chicken delights was delicious 😋

The worst kfc i have ever been, service is bad, toilets are horrible

Unclean restaurant, majority of staff don't seem to have any customer service skills. Food is ok, never the same twice though.

Food wasn’t fresh. Me and my family were sick short after finished our meals. Stuff not helpful when my husband was struggling on the kiosk. They was swearing at the front of house. Strongly not recommend that KFC.

Never used a drive through before, gave order ok but didn't know how to pay. Eventually found out had to drive around the building to pay however the window was closed, a bit further along cracked it. Need a bit of signage, not everyone uses a drive through. Food was great. Staff tolerant 🙂. Parking a bit limited but ok. Called again, July 24. Will NOT be going again, you can no longer order at the counter, you have to queue to order at the machines then queue again to pay. What a farce.

Please don't buy into the cruel chicken industry

Staff are absolutely hopeless here. Everytime I come here they always manage to get my order wrong or there are items missing from my order.

KFC don’t make it obvious that there are no more tills just kiosks and look at you like you’re worthless when you ask for genuine help. They left me standing around staring at me for several minutes and were more concerned with chatting with each other and complaining about working rather than doing their job. When they actually acknowledged me, they looked at me with disdain because I had the nerve to interrupt them being lazy. Food was an absolute rip off and a tiny portion. Avoid like the plague!

The staff is amazing and friendly. A nice place.

Forces you to use self service and you also have to clean up after yourself. Won't be long before you have to cook your own food. Any place forcing self service can go suck a hairy one.

Explained I can't use machine due to difuclties and was told I had to and I can't order at till tbh the manager had no people skills at all I hope they improve before they loose more custom have a great day !!!!

One of the best KFCs I’ve ever had excellent

I placed an order and it didn't arrive 🌽 I think they ate it on the way, terrible service, they filled me with chicken only legs and bone, very bad

Cant beat a KFC when you a starving! Decor could do with a refresh.

Tables and toilets need to be cleaned. We went in and struggled to find a table that didn't need cleared or wiped clean and it wasn't busy at all .

We just jump in for a fast lunch during the the long drive. The food was good, the staff average. Unfortunately the toilet for gents was very small. If you want to wash your hand you need to protect yourself with your leg, because the entrance door opens on you. It is very unsafe.

Made use of the drive thru as usual. Quick, efficient and fairly friendly at the checkout. Chicken was delicious, rice and salad sides were good too. So good. Always go back for more!

Food was good, I had the fillet box meal for 2 and my wife had the Boneless Banquet, we both opted for large. I feel this was an absolute lie, the 28 day old chickens they use for the wings are no where near big enough, I'm not a vegan but you need to start using suppliers that supply wings from chickens that have lived longer than a month, and the Boneless Banquet was an absolute joke the popcorn chicken was absolutely tiny, it came in a box I thought was a kids meal toy and then 5 tiny little crumbs of chicken rolled out of it. £28.50 I spent for 2 meals and an extra gravy, I'm not a large person and neither is my wife and neither of us were over full, I think you need to prioritise quality over your shareholders and directors profits.

Why is this set not here in Inverness ? Why is there generally no set with only hot wings or fillets in the menu? 😕

The food was burnt and not fresh it was re-heated up, the chicken smelt bad and old it tasted horrible had to argue for 10 minutes and I didn't get my order fresh not to mention that I got my order in less than 5 minutes and it should ussualy be about 10 minutes

Food is always great... the staff are really nice. The only thing that is unpleasant is the male toilet, it smells really bad all the times.

Careful with kiosk payments. As soon as I made a payment on the kiosk the screen gone blank, but the payment was succesful on my apple pay debit card. The supervisor asked me to ring a no for a refund, which is unfair altogether. I have shown my bank statement and payment towards KFC. Eventually I got my order delivered after 5-10minutes of argument. Chicken was only warm not hot and not cooked well

No atmosphere as we used the drive through

Lifesaver, the only out of town fast food place with an available charging socket in Inverness.

Staff weren't all that nice felt we were rushed to place an order, ordered a zinger meal the piece of chicken was quite small also instead of being spicy it tasted more like a normal fillet, did complain to a member of staff but was told it was a zinger and couldn't be changed just because it didn't taste spicy, KFC has always been a favourite place for me but have to be honest not impressed at all and don't think I will be going back anytime soon

Ordered 6 flamin hot wraps. Went to eat them with my family. They didn't taste nice at all, unedable after a couple of bites. Soggy wrap, no lettuce or cheese, barely any sauce and the chicken tasted like it had be soaked in kitchen spray/ almost bleach like🤮. All binned! Disgusting,waste of money 😡. The filet burgers were ok, but didn't cone with the cheese and lettuce as requested.I was served by a young man who was very polite and curteous

Nice KFC. Food is cooked great, but not a fan on those weird fries they have now 😆

Usually OK, sometimes though, they give you the watery fouls. Requested tins of juice (which they have) as I was on a motorcycle, only to be told they are fir deliveries only si I had to have water. That's just daft, staff are friendly and efficient, it the silly rules that make them look bad at times.

Food is excellent, it was ready in seconds and was hot, fresh and very tasty.

Ordered through the app, but the app crashed and I got nothing. Although they still charged my bank card. 2 weeks on and no sign of refund. Not good enough really ------------ Update. Finally received refund after several emails to head office. I'd like to give them another go but wary of a repeat of last time experience.

It took us more than 10 minutes to place our order as two of the machines weren't working but nobody bothered to put up a sign to say they weren't working.

Quick service. Nice food. Not sure that the atmosphere matters to me but no complaints.

Service slow. Customer experience a little lacking.

Great. Need to improve ho to make gravy.

Always pop up for quick and tasty chicken when visiting the family. Best KFC I’ve been too

Just got my order. 8 mini fillets all looks like this! Is it fillets??? Really??? And my zinger chicken in rice books is literally raw. And I was waiting for my delivery more than hour

Order wrong , drove 4 miles home to find out our order was missing items, then 2 weeks later the same thing happened (wrong items)...

I like this place most of all the fast food Restaurants.

Food fresh and good. No atmoshere but thats not so important. Service? I thonk they were bored.

Decent food. The whole place (restaurant and carpark) feels a bit tired and unloved.

Today 28/01/2024 night 7.30 pm I ordered a mighty bucket chicken and unfortunately the original recipe Chicken was with burned smell and I couldn't eat it. I just throw the entire bucket.

Must faster to get you food through the drive thru then take it inside

Absolute joke of a KFC, stood for between 5 and 10 minutes waiting to be served. Then the employee didn't help as they all started basically arguing about who was on the till to then hear "Craig's on the till and he's out having a smoke", then got my order wrong 3 times, made my order all meals when I didn't ask for meals, asked for a 12 piece bucket but got a party bucket, then forgot my drinks. Never been so frustrated, place seemed to be run by school kids on work experience. Worst experience in any fast food restaurant I've ever had.

Last couple of meals have been awful. Food missing. Refusing to change a hot wing for a fillet... can't really see the issue with that kind of request. We don't go here all the time just every so often but probably not again.

Great food. Got what we ordered. Friendly staff.

It was cold 🥶 inside, and there was no soap in the restroom.. The food was good 👍 and the staff were friendly and helpful.

We live in the western Isles so a kentucky is always welcome

Great place. We often either sit in or take away. The restaurant is nice and clean however not the toilets. They quite often have a strong offensive smell.

Food is delicious, but tonight not Happy, with just chicken legs in my order & I never got the bit of chicken I ordered on top 😔

This is the second time I paid for food that I have not received. Instead of triple gravy bucket I’ve received double. Drive through is highly not recommended otherwise you check your bag in the dark in car.

I love it😂 but staff dont knows what they doing and if ordering ppl for delivery 1000% missing something

Disappointing, 2 miserable bits of chicken and a scrimping of filling in my mayo twister. Toilets boggin.

Fries were top notch. Suspect they were cooked by the colonel himself

Never got what I ordered. The quality of the food is that of pangpang! They definitely took chicken scraps from the bin cooked them and served them and charged me £26 for it. It’s was fried chicken bones, smelled of rot and was taken straight back were I was told “everyone has problems, get over it”.

Food is what you'd expect, which is nice Would reccomend.

This probably has to be one of the worst KFC in the UK. They shut down the good KFC and left this restaurant in place. Bad move. Ordered tonight and burger looked like it had been sitting for hours under the lights. Burnt and dry as photo will show. Do yourself a favour and avoid this KFC. I would rather pay an extra £10 and go to Aberdeen on the bus for one. Store not answering phone so cannot query

No atmosphere, terrible service and god knows what's happening with the fast food prices??? Though the roof, seems to be the normal these days to overpay for food with Minimal to no service and treated like your an inconvenience. Customer service is dead

One of the best KFCs I’ve been to in a while. Super fast, crispy chicken and the lady at the roll knew her stuff, got me a more for my money that I was going to get based on deals on mini fillets.

Placed an order for a 6 piece bucket . Meant to be mixed - all 6 pieces are drumsticks . Amy one that likes them fine . Asked for a mix

Be nice if they could get an order correct! Been there 3 times and always get it wrong!

Took around ten minutes just to get my order taken think it was new staff as they had to get the Duty Manager twice but they got there in the end, the food was your typical KFC finger licking good.

Love going to KFC cause it is my favourite fast food chain. It's amazing can order it on their computer and if want more chicken does one piece chicken order. Which I did. Not too many people there so it is quite unlike McDonald's which I like

Molto buono, personale gentile, possibilità di cenare fino a tardi.

Sat for 5 minutes at the drive through, no one said anything even after me saying “Hello” multiple times. I followed the drive through round to the second window and found 3 girls standing there laughing. When they saw me they put their headsets back on but at that point I had driven passed them and away to McDonald’s where I got served in literally 2 minutes. All of this happened on 16/08/2023 between 14:10 and 14:30

Believe me, I'm sick of banging on about KFC Inverness and I wouldn't go there if there was another one but they just get worse. Within the space of half an hour, three delivery drivers parked in the only disabled parking space there is and obviously the staff let this happen. I challenged one Just Eat driver and all he could do was to blurt out "you don't work here". Go figure. KFC, you should be ashamed. You don't care about anyone.

Came home with order to find that half of itwas missing phone upand sais this and asked for it to be delivered they said no and i would have to go back Manager wasnot inderstanding or helpful on this occasdion will not go back again

Horrible food probably the worst kfc I've been to. Not even worth a star

Friendly staff and food arrived at table very quickly.

Last time there the restaurant was filthy, spilled water/juice on the floor and dirty tables and I love KFC , I’ll give it one more try hope it’s cleanliness has improved.