KFC Hull - The Mount Retail Park in Kingston upon Hull, City of

Very slow to serve customers i was waiting over 30 minutes to get my food when i recieved my food they would rather deal with the drive thru customers than the people in store the chicken was was very greasey and my chips were cold and not seasoned.

Was refused to be served at the till and told to use touch screen or don't bother

3 times through the drive-through and 3 times my order has been wrong

Had the Wrap box meal, plus some extra chicken bites. Fairly reasonable and good choice on the menus, easy to customise the options on the screen where you order. Quick service too

missing items from meal order no fries was sent and beans have leaked over all chicken aswell. not happy at all

Fries were cold chicken was over cooked hard and hardly any chicken on the bones

half my order missing, no help at all wen I rang kfc. this is getting a regular occupancy with just eat, it's a poor service, will not be using you anymore. this time I am reporting you to the customer right ombusman , it's shocking, very very poor service but have the cheek to charge an extra 5 pounds service charge

I never got my food. I ordered it at 7, and was told it would come at 7:30-7:50. Kept getting delayed and until 9:15, it said it was delivered on the app but nothing has arrived

I'm posting this the night after we had this kfc, as we all had upset stomachs after, won't lie it was nice and we only had a box meal each four of us, yesterday tea time 01/10/24. My four year old lad has been sick all day today, luckily he's drinking juice and perking up but this is a straight 15 hours of vomiting, lots this morning then gradually getting less (food poisoning) I had to post this as it was chicken he'd thrown up early ours this morning, it's now 7:46 pm 2nd ) we rarely have kfc, then to be told by others neighbours, friends and colleagues that their children experience similar conditions. Not good, obviously we won't be having kfc unless it's life or death.

I had an order and it was cold, and I didn’t get a refund please can you chase this up .

Appalling customer service. Ordered a party bucket at the drive thru, took it home to realise the chips were missing. Rang the store to tell them this and the response I got was “I’m not sure what you want me to do”.

Hi I have not received my order even though it was delivered successfully and I do not know who to call

To sum it up in three words WHAT A JOKE!

The food is always fresh and hot always ready under 5 minutes now that’s fast food, best kfc in Hull.

Cleanest restaurant I have eaten in

Wouldn't know how it tasted yet another just eat driver not delivering orders 3 times now never again

Says delivered but item never turned up. Absolute con men

Ive ordered food from just eat way further away then this is to me, and it came hotter. My order came freezing cold; the chicken was rock hard, the chips were all over the bottom of the box not even in the bag, the tub of mash was barely a quater of the tub was also hard and cold, the only thing that actually came warm that looked semi fresh was the singular side chicken piece. Everything was still edible, but a cold mess.

food was ice cold, inedible and im not happy with the whole service. i want a full refund on how bad it was.

Chicken was like rubber and the batter was so pale that I'm not convinced it was cooked properly.

Did not receive all my order and could not get a refund as app would not let me with kfc

food was cold and not eating cold chicken

Was initially told 5:15 after placing order, it arrived at 5:55. The order was all correct and nice and hot so no problems.

Waiting time is shocking and staff behaviour is almost as to why did ya came here . Lost most of my break time just waiting for food 2nd in a queue Update from last service is fact that hot wings got even smaller and food served was bearly warm not hot . It looks like upgrading look cost money and we are paying for it in less food served, update , it got even worse and staff don't give a foo.......k . Tried to call them while spending 15min waiting for someone to take my order only to fond out that they don't pick the phone either. My score 1 out 10 Absolutely avoid place

On a Sunday we went for 11.20. Doors were closed as they forgot to open them. Secondly the screens were not working properly to make an order. In the end we went to the counter and it took 20 mins for food considering we were the only ones there. Food ok, nothing special and was luke warm at best. I won't visit a KFC again.

ordered for 5.15 did not turn up until 6.45, and was cold.

wrong order completely, delivery driver a joke. if you were waiting for a tower burger and a twister it ended up being delivered to me. my party box nowhere to be seen! 45 quid well spent......awful service

Went in to order. Ordered 1 mash, 2 corn on a cobs, a corn on a cob came with my friends meal and my other friend got a box meal. Noticed when we got home that there was no corn on the cobs at all, friend opened his box meal to literally only have chips and 1 pathetic piece of chicken. That’s it. Rang up, got accused of lying since the packer was allegedly 100% sure everything was in there even though it wasn’t. I was getting annoyed, probably was rude but so was he, he refused to replace everything only the box then threatened not to if I kept being “rude”. Me and my friends aren’t ever going back again and whoever I spoke to on the phone can go find a new job which doesn’t include customer service.

Amazing store amazing food and great staff

waited almost an hour and a half for cold food!!!!! Driver was at the restaurant for over an hour!!!!!

Food was cold when it arrived but not drivers fault to be honest it was all traffic problems on holderness road ect

I'm getting sick of KFC putting there big lights on at this time of the morning 3.00am it is out of order when there is other house around here and the KFC needs to stop what there are doing or I will take them to court

food came early and was lovely and hot

half my food was missing my kids was really disappointed 😞

They didn't even deliver it to the right address so someone has a free meal, you get codes for nothing as they clearly don't ask for it

my order arrived cold the driver justsat in his car and never got out and pressed my intercom

Exactly what you expect from fast restaurants, mucky floors, and smelly bathrooms, but the staff are chatty and friendly.

order never arrived has no drivers to deliver

Original chicken was really dry, mini fillets also.

chicken was disgusting and nearly black ... think they need to change the oil !!!

driver drove off without confirming order was correct. now very hungry and no food

ordered at 21.51 food was delivered 23.45 and food was cold

The food was cold when it turned up and wasn’t edible so couldn’t eat it , we was missing the drinks with our meals

Will substitute sides without telling you. Stingy with sauces

All chips were undercooked and soggy when they arrived and the original chicken burger was overcooked and part of the chicken couldn't be eaten.

Probably the worst KFC I've ever had. Ordered 3 pieces. Got a drumstick, chunky breast and a thin breast bit. I ate the drumstick first, but this was mistake as it was the only piece that was remotely edible. The other two pieces were barely warm and dry as a bone. Took me a while to chew my way through the rubbery tosh. I dread to think how long they'd been sitting there drying out. They were like that piece of chicken that was left warming on the BBQ long after your guests had left and you attempt to eat it because you're drunk. Admittedly it was a quiet afternoon, but you should expect something edible at any time you visit. All for £5.99! Bargain.... Not.

Wrong order thrown at me through my door, ive received a torn bag with someone else's food and recipt attached, but at least it was on time!

Really slow service waiting about half hour for service and even longer for food

I love kfc spicy chicken wings but they were just to battery I couldn’t even taste the chicken which is a shame because main reason I order kfc in because off the wings because the chicken is getting to lose its kfc taste it once had but what’s strange that taste is on the fillets and on my wraps the sauce and stuff wasn’t even in the middle it was all at the bottom of the wrap I personally think KFC don’t care about there customers anymore and we need new American food branches in the United Kingdom

I believe that the drivers are stealing the food

the food was cold. really disappointed

food was cold and missing half of it

Customer service is disgusting majority of staff are rude and don’t have any manners what so ever. Chicken was re fried made me ill. Need new management/supervisors. I was stood waiting nearly 10minutes before being served. They looked ignored us. More bothered about chatting up uber/just eat drivers. There’s only one lady I like at this branch don’t know her name but think she is polish. These workers don’t care about anything except a pay check. There all lazy. If the old lady isn’t there cleaning tables place is left in dirty conditions.

srvice3bwas slow tonight for somenreason not because was busy as no one in

The pierce of chicken was mainly bone very little meat on it chips were cold fillet burger was also cold so not happy with the meal at all

Over priced very small portions and tasteless

the driver was on the other side if hull. the food is not even edible its a disgrace

Never even turned up what a joke

Very nice and tastes great I highly recommend it 😊

fed up of not recieved my complete orders

Love the deal but it was missing items which spoiled our everyone’s tea ordered this deal twice now and twice items have been missing from the deal I think if kfc can’t put everything in you are supposed to get then don’t do the deals or teach your staff how to read the tickets so all the items are put in correctly 😊👍

Very nice and tastes great Very nice and tastes great 😊 👌

Lady Tina is amazing with her customers on the drive through. So pleasant ☺️

Getting bored of missing items, everytime i order on Just eat !!

Everything was freezing was cold

courier didn't deliver to the address I had to go looking for him then he argued with me that he was in the right place and I told him it was up the street. I am disabled and should not be having to go looking for my delivery,I expect to receive at my door not at the bottom of the street.

Asked to attend this KFC late evening, around 15 youths in side no trouble,and no shouting well behaved. Homeless guy outside begging then came in to order he was also no trouble. As for the chicken I ordered it was disgusting not even crispy, it's been kept warm and the batter had gone soft. Chips soft a kept warm disgusting for the price I've been well ripped off. My partner,s chicken was the same soft soggy batter Will have to attend again to see if it changes. Regards steve.s

Sauces we paid for were missing

The food arrived in time stated but the food was very cold and I was unable to eat the chips because of this

Food never delivered, very dissatisfied

Did not give us the right thing

Unfortunately the burger was cold although the food was very tasty especially with the BBQ sauce

food was missing and my super charge dips was not in the delivered either,, very unhappy

Half the order was missing, and just told to request a refund, rather then sending what I actually paid for.

It was only just warm. the chips were cold. The only thing that was hot was the corn on cob.

Soggy everything soggy and chips cold , bad attitude from delivery guy who brought his whole family in the car screaming

food was cold and chicken was dry

Stale bread, cold chicken and soggy fries. None of us enjoyed any of it. Really disappointing!

chicken dry n cold. no salad. kids meals hardly anything in now. drinks missing.

Absolutely awful. Didn't receive my Coleslaw with my box meal and didn't get the piece of chicken I ordered. I had 14 chips that were half cooked, chicken burger was dry and greasy. Disgusting for £17.41 with missing items.

Ordered one of the 10 piece buckets but 3 of the pieces were little more than a wing and were seriously overcooked and completely dry. The rest of the chicken was also dry. Been like this a while now from this KFC.

The fries were quite cold but the burgers were fine

food cold and sent sweetcorn instead of beans maybe contact customer first beforehand and deciding they actually like sweetcorn

never had anything so poor from KFC in my life. Absolutely terrible. chips average. the chicken was dry and it looked like it had been laying under the lights all day. never again. How dare they send that put to a paying customer.

You didn’t deliver the veggie rice box. You sent a vegan burger instead. Please refund the cost if you’re not bringing it.

Quick delivery, polite and friendly!

Only got one zinger fillet in each i ordered a extra one lost £5

chicken was just about warm chips was really cold never ate chips

food was stone cold, fries were unseasoned, and the gravy was missing... again.

Last time I visited it was very slow which is unusual for them

The garlic buttermilk mayo dip is ADDICTIVE haha and the chips tasted amazing :) had to wait a little longer than usual but i just assumed they must of been busy :)!

Tasted amazing but didn’t get the drinks.

Missing 4 fries and hot wings from Wicked Variety Bucket: 10 pc. Not best pleased for the high price we paid. Edible food (not the best) but gravy was watery

had to go looking for the courier

food was cold and coleslaw was missing??

This kfc every time I have gone has produced Luke warm food some of which seems older than my grandparents I tried feeding some chicken to my dog and even he would rather play with it than eat it

the food looked like it had been just thrown in the bag the burgers whitest in the boxes or in the bread and items where missing and top it off the food was cold, will not be ordering from there again!

was missing the gravy from our order

This food did not get delivered by just eat driver , kfc wouldn’t do nowt about it telling me to go to just eat and do it with them over £50 worth of food aswell had to click food ocme late or wouldn’t let me leave a comment

The food was nice and hot in delivery and the delivery driver was very pleasant 😊