KFC Hove - Blatchington Road in Brighton and Hove

Avoid at all costs. Next door there is a kebab shop. Go there instead.

The worst kfc I've ever been to by miles, why is the chicken grey? Very poor quality compared to other outlets, asked for a 10 piece meal with no leg's was prepared to pay extra but got home and out of 10 pieces 4 were leg's, also the premises were dirty even the handle of the door on the way in was filthy do these people know what hygiene is? Should definitely be investigated by KFC and food standards

BE WARNED, They Commit Fraud, Always Check Your Change. I've Stoped going there, the reason being, Every time I went there they illegally and knowingly UP Charged me, last time I was Up charged, I questioned the server, he said I haven't got any change, so I questioned him four times, the server he gave me same answer every time, I haven't got change, after I stood my ground another server eventually came over and went under the till and gave me my change. Another time as I was Up charged, I asked the server to cancel my order and asked her to give me my money back, the server she then carried on then eventually put my food on counter totally ignoring my request then she walked to the back of the shop denying my request I asked her three times still being denied by the server, disgusting place this is just two of my several experiences of being up charged at this KFC, they should re name it Too, Yes you guessed it KFC is ?#$&!! @#$! This Cannot be a trusted place of service to the general public. Ilegal Activities.

Shockingly bad branch of KFC. (This needs investigating by kfc as this franchise is so consistently bad). Absolutely awful / rude service and the food is no better. Had a bad experience and tried and tried again as a local but consistently have been let down, i now drive to a further away store in portslade as this one is terrible. Its always so bad, like it's been under the lamp all day, nothing cooked fresh. The chicken is so dry it's inedible, tough cardboard. Please avoid this branch at all costs. 0/10. This is not an isolated issue it is consistently sub par.

This seems local knowledge but this branch is awful. I ordered a big birthday meal for my son and one huge item was missing. 66 pounds worth of food simply missing. No response on the phone. KFC do something about these jokers and in the meantime nobody rely on then. Dreadful

Very cute KFC, nice location, friendly staff fast food delivery from kitchen, food hot and delicious 😋 👌

Once again our delivery order was missing a item. We ordered 2 bucket meals with a gravy as extra. No gravy was with our order. This has now happened the last 3 times we have had a delivery order, previously we have had chicken pieces missing. KFC employees need to learn how to read an order properly!! Unfortunately, this will be the last time we will be ordering from here.

Overpriced misery with an inability to get an order right.

Food was not nice at all, my friend and I regretted buying.

Ordered from here today having used the chicken shop directly next door to it a few times in the past month. Had been warned off the KFC but thought I'd try for myself today. Pink hot wings, had to throw them away. Made me doubt the rest of it. If you're in the area I'd recommend you go elsewhere and there's plenty of options.

A very disappointing place! The staff can't even speak English. The manager's name, I believe, is Nuch, but they couldn't even use the app! I hope someone follows up on this.

Just simple problem with Staff attitude I ask for coffee and I heard f.... Machine not working well done KFC

Does this store even get checked HORRIBLE CUSTOMER SERVICE HORRIBLE FOOD EVERU SINGLE TIME

Play Game on App with Min. £3 Spend. 30/8/23.Redeem Mighty Bucket For One! 23/8/23.Add On 4pc Original Chix £4.SUPERB VALUE!!! 7/8/23.Bought Kansas BBQ Dipped Bites £2.79,with 2pc Hot Wings App £0.99.Excellent Value/Taste/Size. 17/6/23.3pc meal with small fries n side.£3.99.Excellent! 20/5/23.Won a Flaming Fillet Wrap worth £1.99,with any item purchased.I don't like it coz its sauce is sour.Added a hashbrown for 60p.

Terrible, chaotic. Couldn't get my simple order right so I gave up and just went with what they thought i was asking for. Waited ages , they were rude when I asked if the food was coming and when it did arrive they hadn't even given me the burger I'd ordered.

Tasty chicken but poor portion of chips in my mega box

I'm not sure if any of the staff can read orders when made through Uber eats as they continually mess them up by missing items or a completely wrong items. Very frustrating.

Most horrible KFC I ever had. I am a regular customer at KFC and had it up and down the country. Today I had a 6 piece chicken bucket. 4 pieces were just slightly bigger than chicken wings and two legs half the size of normal kfc legs. All six pieces were hardly filling 1/4 of the bucket and the color of chicken was dark brown with very hard batter around and chicken tasted old. There was nothing in the bag. No sauce, no salt, not even a single napkin. The size of the two legs were about half of what you usually get from kfc. Knowing kfc supply the chicken to branches , I find it very hard to understand why sizes were so diffrent from the other branches and why batter was so diffrent. I highly recommend staying away from this branch.

Really bad. Pieces were half the size of any other KFC branch. Breading was Really dark color with funny taste. Felt I was gone to a cheap chicken and kebab shop on Saturday night. Never here again

Ordered 10 hot wings. All of them were undercooked. Not sure when their last food safety audit was but they need to get involved

Came to KFC to get the wrap of the day more like trap of the day because the wrap was so much smaller and keep in mind I chose the large version so the advertising is a complete fake as the wrap was half empty I would love to see the small one it would be a wrap without filling. In my opinion it’s a waste of money.

Friendly staff ....place to eat ....is less only 3 chiar but tastes nice ......take away

Fast, polite staff, accessible. 👍🏽

I got there without any idea of what to eat.The wa

Disgusting food ,cold chips,chicken all black inside chewy,dry bun and to top it all a HUMAN HAIR AVOID YUK YUK

Staff Don't interact with you, they just expect you to use the screens. When food is ready it's just put in paper bag and left on counter, no condiments or even a napkin put in bag.

Best kfc in area. Hot and crispy

Before 5 it's OK otherwise don't bother

Food was great but time taken to prepare was very long!

Nice food very good service and they were very busy well done

Updated! Just order from here again, my mistake. Ordered 5 pieces of chicken and they sent 5 legs. Unbelievable. Sent the wrong food again. The food they sent was cold but to be fair it's the first time in ages that the chips were fully cooked, normally they are barely cooked properly. Worst chips or of all the fast food chain outlets and probably the smallest portion, not that it normally matters because they are so bad you don't want to eat many anyway, what are KFC doing?

We do a lot of takeaway dinner and we like the food ,but the last four times; we have loss the drink once ,the rest or the hamburger on the menu piece of chicken is a shame because we like it but I see it A scam on the part of the workers....very bad

take forever every time. waited here 50 mins once.

Staff seemed really friendly and the order was processed relatively quickly!

Pretty standard KFC, however food here was good - not always the case in every KFC. Not many other customers so can't really comment on the atmosphere. But hey, hot tasty chicken, what more could you ask for? 🐔

Are the staff trained? It’s extremely hard to order here as they seem to have no idea what they actually do. The chances of you receiving the correct order are very slim. From my KFC app I asked for the zinger tower box meal for 1( zinger burger, 2 wings, chips, a side and a drink) i asked for the side to be rice. I received the burger, a portion of rice and the drink. I queried this as I am missing half of my meal and two staff members said no this is correct. My meal was so wrong and missing the chicken wings and chips. Very disappointed.

I bought a gravy mega box and only got 1 hot wing and mini fillet with barely any chips my opinion not worth a £5

Been going to this one for 2 years, most of the times the food is fresh but sometimes (once every 5 to 6 months) its not so fresh.

‘Hello! Is anyone serving?’.. This is the question that was met with utter contempt by the staff after I waiting 5minutes to be acknowledged!! It wasn’t the waiting, it was the not knowing if I could order by the counter or if I had to use the self order screens that was the issue. No clear direction. No acknowledgment at the counter.. And then to be treated like I was an inconvenience for asking… Great job guys!!! Bravo.. see you in another 5 years when I might attempt your cold cardboard like fries again, or not.

ordered a mini fillet burger, got a flaming wrap.10/10

Dry chicken...better tasting foods next door.

KFC was actually still pipping out when I got home with it - delicious 😋

Normally ok, but today ordered 4 pcs boneless and only got 3 pieces

Slow unfriendly service, warm food, cared more for online orders than customers waiting. Swerve

Walked out without my food today because it took so long to make one wrap. The store wasn't even busy.

Not that good, beans half full and cooked solid on top. And the swap same. Only KFC to ever charge me for extra garlic mayo!

Always disappointed with the mix of wings there

I can not believe that this place is allowed to hold the kfc brand name...the attitude of the staff is disgusting...and the 'manager' was the worst of all. I was a witness to how she treated 3 young polite girls and was in total disbelief......I walked out I just couldn't give my custom to something I found totally unacceptable. Really do think someone needs to be looking into this shop...something is not looking or sounding right about it.

Very rude staff and three times we discover items missing from our order including number of pieces in bargain buckets after arriving home.

This is not KFC taste - they must be adding their own chicken and using their own coating - cheap rubbish

By the time I get my kfc I would have payed of my mortgage and my kids would have grandchildren(I’m 17)

Order wrong first. Chicken a little dry. KFC chips still very average. Edit : another wrong order and loads missed off our delivery. Steer clear of this branch and use Portslade instead if you can.

I visited the kfc in hove today, I have a brain injury which results in speech difficulties and memory problems, I was ordering something from the menu when my speech was playing up, a customer behind me offered to help me order. The staff called the manager ask me if I needed any help, I went to pay after ordering but the member of staff said as a jesture of good will you won't have to. I thought that was very nice of them. I would definitely go back.

Very slow and still got our order wrong and some of our order wasn't in the bag so do check

Ordered a 10 piece meal for 3 of us. Of the 10 pieces 6 were drumsticks. Feel cheated and ripped off

Awful service, slow and clueless

HOW HARD IS IT TO GET AN ORDER FOR TWO PEOPLE RIGHT??? PATHETIC!!!!! YOU MESS IT UP EVERYTIME

Unfriendly staff got my order wrong cold food chaotic....so 4 yrs later its got worse thought I'd give it another go absolute chaos they had no fries (?) Chicken was half dry and half raw! The manager was outside having a joint honestly he was blatantly standing there having a joint I would avoid this place at all cost!!

First time leaving a google review ever, this kfc is awful both times I’ve been I’ve randomly been ignored so I just end up walking out… would recommend avoiding

Absolutely banging and a gr8 place 2 work

Dont order weekend 1.20 minutes waiting time

Worst customer service plus the food looked like it was from yesterday. The original recipe was not crispy at all, it looked grilled, they gave me 10 chips and they were rude. Will never come back there!

Nice place to be or take to go, they are fast and also very good quality

I waited a full 10 minutes at the kiosk (at the front ) and still nobody took my order. The couple of guys bumbling around behind the counter moved about as slowly as the sloth from Zootopia. They seem stoned or suffering from severe low blood sugar and on the brink of a diabetic coma. After asking if someone could please take my order I managed to get served. The order was correct so I guess they earned a star, the chips were undercooked and the pepsi was flat 😔

Service was okay. Food was okay.

Worst KFC ever, avoid it. Rude staff and dirty restaurant.

When you are out and about you still need food and with KFC you know exactly what you are getting. Finger licking good chicken etc. mmmh lovely.

Would give the zero starts if I could! Chicken was raw in the middle! There was also a customer in there complaining before me!! Worse KFC I’ve ever had! AVOID!!!

I simple asked for plain chicken wrap on the till but the Indian looking girl got offensive and called her cologue to serve me l wasn't rude or anything else in plain sentence l just didn't want to have souce in it but her manner and behaving was extreamly rude the other girland serve nicely some one need to tell her about costumer service l dont think she know anything about it

Absolutely awful, waited 1/2 an hour for 3 meals and when I got home the gravy burger was missing the hash brown. £21 for bad service, crowded shop and they can't even get the food right. I don't particularly like KFC, but after this experience, I won't be going back again. Also, only some of the staff were wearing masks and as we, the customer, now has to, I'd have thought the staff should too. Not very covid secure.

Check the contents of the KFC bag order before you leave, received mine without fries. They dont have regular Coke.

Wrong order came paid 12 pounds tonight plus just eat took food back didn't give me my order out of pocket and food

So their gravy is just cold jelly? The chicken is stale and the fries are undercooked, just bad.

Ordered food from here via Uber Eats at 1pm, meant to be delivered at 1.30. No sign by 2pm, and was supposedly delivered. Tried more than 10 times to call them to find out where our food was. No pick up at all. Absolutlely shocking customer service. Will not be ordering from them again....

Love this KFC always ready to help and the customer service I got from the manager today was the extra mile. Had the app crash on me and he helped me figure out what I needed to do. Definitely recommend 10/10

Can be difficult to park close by on a weekend, service is quick.

Small problem at first rectified quickly, very quick service

As a regular costumer and tried many branches, I would say over 30 different, I was very disappointed! I wish I would attach pictures, very old old salads, literally blackish, chicken filets wasn't sliced, with a plastic fork I was provided was huge struggle to eat it and rice was half less then every single time I'm taking this dish, giving stars only for the taste and softness of Chicken filets, branches manager should take a look at that

Fresh food, quick service, a lot of improvements in this shop , friendly staff.

Just dont ! The food is cold . If you're daft enough to order a uber delivery! Be prepared for at least an hour wait . They dont seem to think home delivery is important! My uber driver was kept waiting half an hour . Then sent to someone 4 miles away before me . Appalling service arrogance beyond belief! Upto you risk it !

Unlike any other KFC’s that people can ever go to in the United Kingdom this branch is one of the smallest ones that I have ever seen with no seating capacity as well as just 2 touching screens and very less amount of staff’s who normally work in there. They could’ve extended the place so they could add more touching screens for people to order food and drinks just like the Brighton branch as well as the seating capacity especially for some school children who would want to come to eat and drink after school. I would give this small KFC 3 stars and 5 out of 10.

Terrible customer service !! They don’t wear masks or gloves which they should especially during these times. Will not be going back again!

Long wait. Hygiene not followed

I’ve given up waiting and gone home empty handed several times from this branch. Even when there is only 1 or 2 people waiting, the wait has been unbearable. Terrible.

It is illegal not to advertise the actual price of the product, they added on an extra 10 p on for vat and sugar tax when the sign said 5 pounds ds this needs to be reported to hmrc.,

The customer service in this branch is terrible! The server constantly adds items to your bill, when we ordered there were no syphon drinks available so we asked if we could have cans so she tried to charge an additional £1.20 each meal, the meals we ordered cam with sides, I ordered rice instead of fries and again was charged for the rice as extra but was not given the fries. I would like to say this was an isolated incident but alas everytime I or some one from my household has ordered from this branch the order is always wrong.

Really, really poor! 8:45 pm on a Tuesday night and you’ve run out of chicken or staff couldn’t be bothered to cook more! Just appalling!

I would not order here again after what I received tonight. What on earth are they getting in these days, bantoms?? Its a pity I can't put a picture on here to show you the delivery I had just received. The price I paid, i should have gone and bought a chicken and cooked it myself, but wanted to treat myself as I've had an extremely busy week and wanted to have a nice change from cooking. How disappointed am I, and what a complete waste of money. They should be ashamed of what they just sent me.

Actual incompetent staff who lack simple common sense, avoid this branch like the plague!!!

ordered via urber eats, tried calling restaurateur, never answers as wanted to pick up as it taking over three hours to get. So angry with KFC, this is the 2nd restaurant to try an order from. Never again

Ok with keeping social distancing but staff handling food do not wear their gloves. Even before the virus would expect food handling staff to wear gloves, but even more so now

I ordered a meal with beans on the side and when i got home i looked in the bag but could not see them so i checked the receipt and i purchased it but they didnt bring it so i called them but they were very rude and said i couldnt get them even after i payed for the them

Horrible service I ordered 20 chicken wings this night at 7.40pm they said 20 minutes until they are done so I went after 20min one guy said in 2 min will be ready you order so I went back outside again on the bloody cold weather and wait another 20 min for my chicken wings when I went back to ask what's going on the guy said to me I was calling you but you didn't came in so they are gone now I mean wtf🙈 when somebody order a food how they can give your order to somebody else so on the top of that I needed to wait another 15 min for new chicken wings to be done on the end the guy said sry for the waiting I put some chips for the waiting 😤😤😤

Useless asked for no salid gave me salid gravey was all runny all they think about is serving the delivery's

Clean, great service. Helpful staff..

Very nice and Helpfull staff/behind cashier/. 2 Variety pieces with extra wings was very tasty and crispy! /Not full of oil/ This is the best KFC for me. Thank You very much!!!

Went to order a popcorn chicken snack box. At the time of payment, the card machine didn't work with contact less. Entered card and before I could enter my pin it errored again. I then realised the card machine was wet, I mentioned this to the cashier and requested to use a different till. He stated I use a different card and refused to listen to me that his card machine was faulty, with clear communication errors on the screen. Left with no food.

Good luck getting what you order. No coleslaw available or garlic mayo. Still they substituted for gravy, threw it away and BBQ sauce twice for two separate orders.. Not at all like mayo. One of the guys was having a running battle on the phone for the full 15 minutes I waited, with a woman who also didn't get what she ordered. Also substituted one 7up for a tango FFS. Never mentioned tango. There is at least one guy there who doesn't speak nearly enough English and wouldn't take my order verbally or from the offer advert written on the app. Boneless box. Kept trying to make me order 3 wings... I've had good experiences there before but I'll give it a few months before I risk another debacle again.

Terrible place terrible experience I had at this place

Used to go to one nearer to where I live. I however started using this one as the staff are far more polite and even the food feels more fresh.