KFC Hednesford - Old Hednesford Lane in Cannock Chase

Visited tonight to get some food, the staff are lovely, very helpful and well mannered. Shout out to Anna, Jeevan, Sophie.

The worst KFC service in the country. Better closed. On drive through be prepared to wait around 20 minutes.

Food is exquisite and so are the staff. Great service everytime

Lovely lady on front served me called ell, made sure my food was fresh and quick

Good was really nice great service

Never had any issues at this kfc plus staff are friendly.

Speedy service with friendly happy staff , chicken cooked perfectly

Never had an issue at this KFC. Food is quick and hot and staff are always friendly.

Great friendly service piping hot food!

Really good food nice quite place to eat as I work around the corner it nice to relax

Finger lickin good! Visited KFC Hednesford while working in the area. From Huddersfield and by far better service and food than the KFC up here. Usually something is missing or cold in Huddersfield! Not the case here will definitely be calling again next time I’m in the area.

Had an Uber eats earlier today it was horrid !!! Chips were cold and old like tasteless cardboard !! and not edible one bit 🤮 the rice looked days old the containers were squashed just a real horrible meal

Slow drive through even when no one was in the store and I was the only one in the drive through waited 45 minutes

Food was quick, restaurant was clean and did a survey for a free cookie.

The staff's attitude is not satisfactory. (Especially the staff took my order).Not a welcoming approach. Date 14.10.24 Time 18.30

I watched my little nephew earlier eat a cup cake with icing and a party sausage he had put on top , and if I'm honest I'd of rather of had the same then the kfc I had delivered, I'm not one to write reviews but this was the worst I've every had in my 43 years.

The workers are very slow and the location is not good I wait 45 min to get my order from the drive through 👎 please don't come here

Went here last night straight from work about 10,o clock no one in there ordered 2 buckets around 10 pound each the chap on the counter was nice enough now the food took about 60 seconds to come got home now that chicken what was is those bags must of been in that shop all day was dried up couldn't bite into it the chips were cold well when I say chips I mean the whole 8 what was in the bags ,20 pounds that cost me to go in the bin this is the 3rd time I've been here first time got orders wrong when I got hone, second time it took so long come I left it and had money back so last night finished for me I work hard for my money and expect decent food in return, this place needs a good manager to sort it or shut it down plz

Joke how long it takes here, fast food is a thing of the past it seems and they forget part of your order, cheers lads

I’m not surprised they have this on show on the front desk… however do not be fooled- I decided to sacrifice my free side or drink to leave bad feedback to warn other people to just drive to another KFC- don’t waste your time here, and I still got a free side even after leaving a ‘very dissatisfied’ review. Claim those sides! You’ll loose 2 stone waiting for your food! Waited over 10 minutes to be served at the counter, at no fault of the servers, who was Tayla, the poor girl was rushed off her feet sorting everything and anything by herself, which you could clearly see was overwhelming. Finally got served and then waited another 10 minutes before questioning where the food was.. after nobody knowing how long it would be I requested a refund, I had two kids over an hour away from home and just didn’t have the time. Mia the manager then came down and said it would be packed now… to which Tayla asked her if she’d pack it now for us, to which she did, but then they’d ran out of gravy…and if we wanted corn to decide quickly as they were running out of that too, there were three workers behind in the kitchen, at this point we’d be waiting over 20 mins total, another gentleman came in from the car park saying he’d been waiting 40odd minutes from ordering to then being told to park up.. Really feel sorry for the young worker Tayla, she was serving, packing food, making drinks and running food out! Only when several of us starting complaining did other workers including the manager come to help her! Just save your time, go somewhere else! I hope Tayla reads this review because girl you’re so clearly under appreciated and over stretched- you could run that place on your own and do a much better job.

Rude staff, really salty food, too thick gravy and manky drinks. Never coming back here again

New and clean restaurant although service can be hit and miss depending on the time of day you visit!

Very nice food and friendly team of people

Manager is awesome great food gave me a free dip 😋

Cold stale food half order is missing out of the meal. Bread buns are not as stated in the meal and stale. Didn't even change the meal, quite rude and ignorant. Basically it is the worst place I have been too, food is awful

Had a takeaway from here today we ended up chucking it all away. Wings looked like they had been cooked days before. Burger sauce made me sick tasted stale. Chips wasn't cooked to order.

Unfortunately i can't put 0 stars so 1 star it is. Experience was just awful, service was very slow waited 20 minutes for our order. Ordered from machine and 1 other customer walked in as we was ordering, apart from that there was no one else in. Prioritised the deliveries as about 6 came in and out but we was still waiting for food. Another customer came in in the meantime and they all walked out as they was fed up of waiting to be served and even acknowledged. Absolutely ridiculous! I would understand if it was busy but it was far from. Rice box was ready and sitting there for 10 minutes. Ordered a regular fries and there was barley a handful in the bag. Will not be ordering from this KFC again and will be using the orbital one from now on. Got a 'sorry for the wait' apology but that just felt forced. Disgusting service and awful experience.

Consistently the worst KFC, sadly it is our local and closest but they always miss part of your order, worth driving to the orbital. If you choose to eat-in you'll be ignored for 15 minutes if you want to pay at the desk as they prioritise drive through and Uber drivers. The app doesn't give you the option to complain that part of your order is missing AGAIN you have to call Uber. We ordered the BBQ boneless feast and received nothing BBQ related, no dips or BBQ chicken dips, so we paid £2 extra to the normal dipping box to be short changed. Really really poor and never seems to improve, if they are so consistently bad for our orders, it must be the same for others.

So slow to serve when you order. I have now been I. The drive through 15 mins after ordering, still waiting. On other orders they have been wrong or missing items. Very poor

Good restaurant. But no prope maintenance. Kind staffs.

Ordered 4 times in the last month and they didn’t get it even close to correct a single time. Last one was the last KFC I’ll be ordering from here - chips were uncooked, the chicken was cold, the gravy was inedible (cold, like water and flavourless) and they forgot the dips. Uber couldn’t help me, the KFC customer service team offered me £7 to make up for a £40+ order that was completely unfit for consumption and nothing else. Avoid this place like the plague, it’s ridiculously expensive for what it is and they seem incapable of getting an order correct no matter how simple it is.

I used to really rate this place but just lately the staff are getting worse once a month we have a 10 piece Wicked bucket which costs with all the extras we have about £28 I always asked if I could have thigh's in and I don't mind waiting but lately they tell me I've got to have what they give me,since when should anyone pay for what they don't like or want????? so twice now I've walked out and I refuse to go there again ....... I now use the orbital KFC which always accommodate what I want

Ordered online. Missed items off the order and don’t answer the phone! Tiny portions. Rip off. Go elsewhere.

Placed an order on Just eat for delivery. Arrived without the large popcorn chicken. Tried calling there store and no answer Infact it didn’t even ring. Will not be ordering from here again

Couldn't believe they don't serve hot drinks. Unbelievable 😢

I ordered twice from here, first time under cooked chicken, salty strips and today overcooked to the point they are burned and they got my side order wrong store is not even busy. Worst food I had at any KFC so far

Maybe 11 original species but don't taste the same as it use to. No taste to chicken seasoning anymore and gravy is just normal gravy. Why on earth change the seasoning?

Way better than macdonalds, enough said. 😳

Everything is worst when I visited today.Had to wait 20 min in drive through. No one was at the window when I arrived and then told to move and come back. Really bad service 😒. They are detoriating everyday

A very bad experience. Cold and uncooked food. Cold fries,chewy chicken fillets. Smell of urine bathroom. 15 minute wait for salad,fries,and chicken wrap. Will not visit this place again.

Just called in on way home.. went through driveway.. ordered gravy megabox only to be informed there's no gravy.. ok fair enough.. just swap it for corn on the cob.. can't do that? Why not because they do every other kfc.. no we can't she says !! Thanks for nothing !!!.. so I go hungry because suddenly this branch don't do that anymore !! My crew mate had gravy megabox and they swapped the gravy for coleslaw for her lunch today !! Educate your staff !!!! Be consistent!!!!

After not being served for 20 minutes and being the only people waiting my kfc experience was as appalling as the staffs language when one of the members of staffs said the F word 3 times and the manager didn’t blink an eye lid. We was totally ignored after multiple members of staff eyeballed us and to top it off there was about 3 rats circling the building

Only giving 1 star because you can't give a 0... Had a 10pc bucket and it tasted like it was covered with chilli and very over cooked. The next day we were both sick. Second time we have had a bad meal, so won't be using them again.

Horrendous service. Ordered on the app, so paid in advance. Wait 20 minutes in a queue (2 cars in front) to be told no krushems. No problem at all, so asked for refund for the drink. Wait another 10 minutes to be asked if I want a refund, and I say yes but would also like the food I've been waiting for. The lady said says "oh we haven't done your food, I got told you wanted a refund for everything". I said I didn't want to wait any longer and a full refund is needed. It's getting worse - constant issues with servers and orders are continually wrong.

Quick easy to order and piping hot food ,this particular restaurant is always a little quieter than most 🙂

Visited there a few times in the evening around 8pm very quiet only a few people there . Food was spot on no issues The chicken was delicious gravy and mash potatoes were spot on staff were friendly and store was clean .

Worst food I have had in a K. F. C and any were else, even thou it was empty you got your fries then 10 mins later the burger call me picky but when I order a meal I expect it to come together not in pertions

Dreadful,made us both ill,never again

Waited in drive through for over half an hour and cost £30 for "fast food" May as well as went to the pub for better grub at those Waiting times they all need re training

32 minute wait for food, which was cold..

Looked short staffed causing a short delay serving food that day but the staffed seemed to deal with it well and with a smile. Food was good when it srrived.

Went through drive through the girl who served us had a attitude because there was only one before us we waited 25 minutes and then we said we wasn’t happy she couldn’t careless

Absolute the worst KFC I have eaten in if Sanders was still around he would shut this place down. Arrived to eat in and paid for food at 13.35 food arrived on table at 14.10 I thought this was fast food not slow burn. They were rushed off their feet with just eat orders their me and another 3 families waiting for the food for ages and when mine arrived I got an have arsed apology. The bloke opposite me got a free upgrade on his fillet meal when he was only sat their half the time. I asked for corn on the cob for my daughter and got gravy because they “ran out” of the cob. When I opened my burger their was nothing but 2 pieces of lettuce 1 on top and one on the bottom and the bun not even toasted and the signature fries absolute dreadful I renamed them the forged signature fries people around me chuckled. Avoid this grease hole and go somewhere else because for the money you pay you would expect things to be better not hanging around ages.

Ordered via Just eat - missing not one but several items from order …very unhelpful management that ensures me ‘Sue’ packed the order correctly! Tried to blame just eat for taking items! How hard is it to back a bag of food from a screen …clearly a degree is needed.

I gave one star because we ate here last week. My family have been very poorly with food poisoning after eating here. Abdominal cramps, diarrhoea and vomiting.

Staff are very friendly and helpful, never been left waiting around. The food is the usual kfc, you’ve just got to try and get there when the chicken is fresh out the oven. Overall a very clean and well presented KFC!

After waiting for 25mins for a family bucket.When I got it home it was full of bones with a small amount of chicken on . The fries were soaked in pepper Not salt .The gravy was stone cold and the beans were mainly juice. Every time I go in or do a drive through there is something wrong. I'd asked for mainly chicken drumsticks and was told that they would try .! Surely if I'm paying I should have a right to pick what I'm paying for ? .The service is atrocious and the food has totally gone down .It's either burned , so dry it's needs you to constantly drink.£33.00 to go in the bin . Isn't good food.And as for the service I wouldn't give it 1star .Not a happy customer.AGAIN!!!

Great staff, new store, prompt service and hot tasty food 👍👍👍

Chicken was very dry and coating was very hard and gave us the impression it had been cooked for a while!!

Staff are friendly and the service is relatively quick

Food is nice but the staff are incompetent, 9/10 the order will be wrong and the older lady who works there and has done for years has the worst customer skills possible, sever attitude problems and always manages to mess up the order if you want a kfc my advice would be to dismiss this store and travel a couple of miles further to the Cannock branch on the orbital retail park

Mini fillet missing out the delivery

order a takeaway 01/09/2023 only half my order came and the rest was cold, when we called the restaurant the person on the phone was brain dead and had no idea how to help out. later that night i was in a lot of abdominal pain along with diarrhoea. put me off ordering ever again!

Ordered a 10 piece bargain bucket and ended up with 9 chicken drumsticks. This isn't the first time this has happened !

Good food and service, got some of our order wrong though.

Was nice tbf staff are friendly and helpful

Newly refurbished KFC there are 3 self order machines and the counter is still open. Lots of tables to sit down and eat. There is a drive through and plenty of parking at the back of the store. There are several electric car charging points and some disabled parking spaces. It was very quiet when I went and food was served promptly

The mail Riyadh on Friday night what's not very hot it was overcooked and it was disgusting

Really clean, fast and good KFC. I ordered in the machine a 6 piece family feast with salads to take away. The food was to an exent KFC standard and I was served very quickly even if the was not much staff. The restaurant was almost empty but they were busy with the drive inn and delivieries. As a plus you have 2 EV charging points were you can stay for the 90 minutes free parking while you eat. I had a good experince and would surelly recomend.

Best KFC I have ever been to. Food always good, as is service. I've been to quite a few KFC establishments and Hednesford never disappoints.

Awful food. Pleasant staff. Long waits.

Ordered 2 gravy mega boxes and wrap meal and was told there was a wait for fillets of 5 mins so i took the boxes and wrap to start eating. So after 5 mins went up and ask how long now to be told 6 mins!!!! So all food finished and had fillets to take away as 5 mins turned into 20 mins - did get offered some more cold fries though - I declined.

Staff were great room a bit dark and dreary

Always polite service, food is always nice.

Just down the road at the orbital is a KFC which will get your order correct, it's no more than 5 minutes drive down by the Sainsburys! Half my order missing as usual. Truly truly awful. Consistently bad, items missed from orders, incorrect change given - check before you drive away! I genuinely don't think you could be this bad without trying.

Had a kfc delivered,had half a portion of chips in one box and tiny ends in the other. Chicken fillets taste salty and the chicken fillet burgers had brown lettuce on and the burger is over cooked and dry. Shocking how down hill the food has gone and for what we have paid it's awful. Will not be eating from here again.

Probably one of the worst KFCs you could ever go to. I avoid going here and go to the Cannock one instead

Just had problems with their app, which needs to be made simpler. Also, their fries are very dry and flavourless because they aren't freshly made.

Ordered and when it arrived it was cold. The chicken wrap , the chicken was really dark and rock hard. Looks like it was lying around for a while. The chips, well can’t believe the portion size. Won’t be getting a KFC again, put me off.

Long wait for food lots of people waiting for orders didn't look like enough people on shift or they just hadn't cooked enough chicken

Bit disappointed they had no chicken on the bone left at 10pm

Good customer service and delicious meal

Seriously why this store has not improved after all these negative reviews? Ordered from the APP and get here waited 30mins, the staff were so busy having a laugh and chatting and don’t seems care customer waiting time

Service was a bit slow seemed to favour drive thru more

Ordered a Bottomless banquet meal this evening. The chicken was hard and crispy and the pop corn chicken looked like it was from dinner time. All I got for £9 for a box full of Gristle absolute disgrace. The only thing decent was the chips, gravy and drink. The rest was dry and looked like it been sitting around since dinner time. Won't be coming here again!!!

Was clean ..food was hot ..staff polite Thankyou x Went back yesterday .. food was cold and I asked the girl to make sure it was hot .. what a mistake it was icey cold Tried this place again today - why is the food so icey cold ? No-one in another £20 wasted ..This is the worse KFC I've ever been to ..I will not return to this one again .. If you want icey cold food this is the place for you 😒 KFC you should be ashamed if your self

Placed order to be told there was a 25 minute wait on the smaller pieces of chicken. We went elsewhere.

It's a KFC same food as other restaurants admittedly the staff are extremely polite and helpful and it's very clean

Shocking.....Dirty restaurant with Scruff dirty staff. 3 pieces of chicken consisted of 2 anorexic drumsticks and the smallest wing in the world ..... Over cooked 6 chips and no compliments given (salt , wipes etc) AVOID

Ordered on the app, must have done it wrong as when I went through the drive thru they said I was meant to collect in store. I explained I'm disabled & they said not a problem, collected at the next window. Food was fantastic!! Really enjoyed it!

We love KFC which ever take away we use

Called the store to see if they could customise my order as had just placed the order online and spoke to 'Alex'. He was lovely, went out of his way to fulfil my requests and the food arrived exactly as I requested. Thank you Alex!!

Chicken tasted good but not the chips. Not sure why they still can't do decent chips.

I was sick after eating the kfc and both my mom dad too

Food was excellent this time I went, it can be a bit hit and miss but it usually hits

Had a wicked variety bucket the chicken was very over cooked tastless and very greasy .. tasted like the oil needed changing 2 out of 3 of us was sick and had dodgy tummies not good at all

Ate in and it wasn't too busy able to get a table easily. Food was quick without mistakes

Best KFC around the cannock chase area

Order was completely wrong, had to wait for food that had been missed from the order meaning the food we had been given was freezing cold. Won't use this KFC again.

Great service very helpful staff