KFC Gillingham - Courtney Road in Medway

order correct, food still hot! Good job

Never received any food, they said they had no delivery driver

Absolutely useless, stone cold food, forgot the cookies that I paid £6.99 for!! Terrible service, don’t answer the phones either. KFC Gillingham should be removed from just eat.

The delivery time was changed but that's not the drivers fault.

Didn’t even get a full meal it’s discrasful

Food was cold, delivery delayed several times.

ordered and paid extra for tropicana drinks and only received one disappointed kiddies had to share

I asked for no mayo and no cheese and I got both.

Was my order complete? Some chicken strips, tiny chicken balls and a very small bag of chips. Not in any way a boneless banquet. Not ever.

Chicken was was nice, chips were awful could not eat, they had been re heated so times. tried to put in a complaint but website just would not let me complain about the chips. Not good.

very nice food really enjoyed it

Food and Delivery were spot on, thanks very much

Delivery time kept being pushed back so I have no idea why they missed my mash and my popcorn and sauce. I went part refund. Terrible!

Food was delicious, and hot, delivered at the earliest end of the estimated time, which was much appreciated.

starting to get feed up with stuff missing .

The delivery guy was to busy on the phone to a women on a video call and didn’t want to put his phone down to hand me the food and from him not putting his phone down dropped my food!

It was so vile it was like verilys hair line (he's a bald(

Apologies to driver, for wrong address but he was aggressive on the phone

really nice food and hot enjoyed it

only 5 pieces in the bucket, very disappointed kids

Hello, I drove from Borstal to your Gillingham store because it was the only location in my area that stayed open until 11 PM. However, when I arrived to place my order, I was informed that the kitchen had closed 40 minutes earlier. The staff was mopping as I walked in, which was quite frustrating, and the four employees on duty were very rude, especially since I made the journey for nothing.

Always order from here, food normally still warm and pretty good at getting the order right

Half the order missing as usual. Absolutely incompetent

The food was good but every order I have put in they have always missed atleast one item out, they need to concentrate and make sure orders are complete.

we ordered a bucket and out of the 6 pieces of original chicken 5 of them were drum sticks!! not really fair

very tasty really enjoyed the food nice and hot.

It was very clean and tidy. Ordering was easy from the touchscreens and the service was quick. The food was good as expected so will be returning.

They might have revamped the place but they still can't get an order right. It's usually wrong or more often has something missing.

Even though order was quick the food was cold. We ordered 1 large box of popcorn chicken but instead received a regular box. Ordered 3 mini fillet burgers and got the mini fillets on their own and finally ordered 2 regular gravy and received 1 large gravy. Yes all items were there to some extent but not as I ordered. The flamin’ wraps I ordered were thrown together and had all fallen apart by the time I had received them.

Wrong food delivered instead of wraps we received burgers it’s not cheap at 19.98

food was cold and gravy was spilt everywhere in the bag.

Great entertainment, made up for the cold fries. Great argument in there between manager and a customer, went right at it! Great fun will return next weekend :)

Poor management and slow service!

The corn on the cob was mushy but otherwise the meal was ok

Not the first time I’ve had bits missing, fed up with paying and not getting what I payed for, won’t be ordering again, shame

The food is soo tiny for the price. very underwhelming

Wrong food delivered and the chips were stone cold

Half my order was missing and I didn’t get a refund so that’s theft!!

not happy with the delivery driver, I'm at work sent fiid Gome ro my kids, the driver was Rude to them insisting on a code for the order, wouldn't take the order code and that's the only code I had, never have I ever before experienced this ....... I'd leave no star for this driver but don't give me that option

Missing item, as usual from this KFC.

Ordered 2 meals throw the drive throw and was told to park up after waiting for 15-20 minutes I went inside to speak to them and was tolled they would make my order now and put in some extra free bits for the wait after a further 10 mins I finally got the food drived home opened the bag to find both the meals I ordered wasn’t there and only the free bits they put in was there. I then called them 4 times to try and get a refund and got hung up on each time

asked for no slaw and received the most slaw i’ve ever seen in a wrap

Just reopened with new touch screen ordering kiosks. Staff very helpful when screen didn't like my fingers!

I heard that the KFC establishment in Rainham Kent was closed for refurbishment and as I wanted get some food from it, I checked the website for confirmation, but unfortunately the person in charge of updating the website had forgotten to his/her job, and it stated that it was open. I went to the site and was disappointed to find that it was closed. I know that you usually look for positive feedback, but on this occasion you you failed big time. I hope you publish this feedback, but I have doubts. W. Colmer

The food is always delicious and warm, however, the staff could show more effort in providing better customer service.

Went to the drive thru at midday with my boyfriend. We ordered but within a minute asked to change our order to the 10 chicken fillets for 7.99 with the girl at the window. She lied and said they don’t do it at Courtney road and that it’s only online so she didn’t have to change our order which I thought was ridiculous. One google search shows you that you can order at the drive thru. The food was cold aswell, it was clearly made a while before we got there

food well cooked and piping hot - great service thank you

Ordered on jst eat ..asked for at least x3 thigh pieces as my son is Autistic and will only eat THIGHS ... was really surprised to find the 6 pieces were all thighs.... thank you so much! it was greatly appreciated 👏

Order did not arrive, rang up and spoke to someone who said we had to go on their live chat to get a re-order, did this and live chat said can’t do re-order, holding our money for 4-5days, so we had to go out and order in-person! Will not use this company again, suggest you don’t either

It wasn’t even late they just didn’t deliver it I never got it

Two burgers missing so now my children don’t have there dinner £62 spent and not all the food

Order was delivered to the wrong address. I watched it happen on the map. Why did the driver not ask for the new order number at the wrong address. What’s the point in having it

all food stone cold chicken overcooked and dry but dripping in grease.

This is the fifth time they have got our order wrong! And its usually missing items. Today it was two pieces of chicken. I'm sure its done on purpose. Its funny how they never give you more items by mistake. Never going to order from here again.

Absolutely rubbish for the second time not all the food was with order and manager was a disgrace not helpful at all

Chicken was very good but service was slow

very hot, fresh food. polite delivery driver, very happy customers

Missed a burger on order, returned for them to provide one with no hassle so all good at this point, kiosk member of staff professional and friendly but drive off back to an evening job to eat meal and then found out they'd got the burger wrong as well, downgrading us to a basic one when my colleague ordered some kind of tower burger, could not be bothered to return at this point. Slightly incompetent or below par shift working on the 1st of August 2024 between 10:00 and 11:00 p.m. Also the delivery driver walking between my vehicle and the kiosk whilst I'm mid way through trying to resolve my issue and just blankly staring at the checkout person standing right next to my window whilst I'm trying to resolve my issue created a bit of unfriendly and weird atmosphere. Maybe review how you distribute orders to these drivers or give them guidance on manners. The woman had zero manners/awareness of UK cultural norms which unfortunately reflected on experience with KFC even though this person was not a direct employee.

Was delivered to next door but I got my order

I will be ordering from here again

Food took ages to come, most of order was left on the side while waiting for one buger. I said to the lady that my food was left on the side for like 10min and she just said was waiting for buger and walked off. Wouldn't bother again. I just might as well throw my money out the window

Make sure you always check your order when it comes as they have a big tendency to leave things out and things wrong.

chicken awful, so over salted could not eat. horrible.

My order never arrived, it said ‘delivered’ but the driver never even came into my road when I was using the tracking. Unacceptable. Called kfc who said he’s most likely ‘nicked’ my order.

The driver delivered with care

Absolutely shocking no food turn up again but says delivered this happened again 2 weeks ago not good enough

Had to accept a different drink of Pepsi to replace Tropicana Orange Juice. Was told there was none available. unfortunately we don't drink fizzy. so was not happy with that.

whole bucket of legs 🦵 sad £45 order disgusting 🫣

food was cold, wrong drink, late delivery

The burger was sort of thrown together most of the sauce spilling out the side etc but cooked well 🤷🏻‍♂️

We ordered extras to come with our sharing bucket, the team were so friendly and helpful in working out what was best for us to get with the people we had. When they brought the food our chips were missing, but Will was amazing in making sure that we got new fresh ones delivered to the car! :)

delivery driver was very cheerful and happy was nice to see.

Went there at 6.30 pm had a variety meal chicken was the size of a sparrows leg hot wings were half the length of my thumb chicken looked like it had be cooked 10 times' and the coating was hard as a rock I had to wait in me car for 15mins as nothing was ready I didn't mind as I thought oh well at least it will be freshly cooked. how wrong can one be'⁹ had a spoonful of chips didn't have time to take it back or I would have and as I ate it in my car not even a tissue to wipe your hand all in all disgusting. How can the management let this happen.

So poor. Stood for a full 10 minutes completely ignored. Finally asked for the coffee and cookie deal as advertised on the counter, to be told “we don’t do hot drinks” I pointed at the sign and was told “ that was then, this is now” appalling service.

Chips were stone cold, other than that it was ok

Ordered through the drive thru, we asked for large meals but they got put through as regular. We then got parked up and waited half an hour for our food to be brought out. We gave up at the point of waiting half an hour and went in store where we were told the hold up was because they had “no one to bring our food out” so our food just sat on the side getting cold. I don’t believe this was the case considering they’d taken food out to someone who ordered after us and the drive thru was now clear at this point. Food ended up cold, no staff cared and no one was even a slight bit apologetic. Wouldn’t recommend.

The food was good but gravy was very watery! Service was a little less than friendly from 1 particular individual. The restaurant was untidy but not overly so.

We had a delivery and the fries were not with it. It left the drivers number who said we need to ring the store. We did this and the man that answered the phone was down right rude, firstly blaming the driver until we said that the fries were not in the order and it is the blame of the packer, to which his answer was we will not send any out and all you can do is take a code for the next time you're in. As a large company, I realise that our order is minimal for yourselves and you don't really care. But we have just had chicken for dinner. I feel that this is a disgusting behaviour and attitude from such a large company who should have a bit more respect for your client. Utterly disgusting attitude

Sorry but didn't go there, Went to Dobbies that was ok ?

The party bucket contained 11 drumsticks out of the 14 pieces of chicken. I thought that you were supposed to get an even split as between legs, thighs and breast on these pieces? Feels like we have been sold short on the order.

Polite lady delivered it thank you

Food was OK. Hot wings were not very hot, some cold. Rice portions not even half filled. Chicken portions and chips and gravy were good though.

Dirty and the toilets were especially filthy.

worst servis ever lined up to order told to use automated screens when i said i cant im paying with cash was refused serives as teen behind counter was more intreasted in sorting out online orders no customer service skills at all. so i went somewhere else

Food was fine and still warm, but the bag had split which meant that popcorn chicken went all over the door mat when the delivery driver handed it over which was very depressing for me, less so for the dogs who thoroughly enjoyed them.

The wait from ordering to delivery was a long time

Slow service, poor quality and over priced like most KFC stores.

my order was not delivered 😒 and it wil not l be sorted out for 5 days , not good enough!

Chips missing with our order again, discusted.

Service can be very slow and often I have found my order is wrong.

said order was out for delivery, 10 minutes drive max. tracked the driver and took half hour to get here, even showed the driver was at a shop for 10 minutes (i have a screenshot of that) the driver then proceeds then struggled to find the house after i tried to catch his attention outside the door. the food was stone cold with an item missing. not happy in the slightest

was very nice thankyou just wish for the boneless 8 PC it had option for sources x

the chicken had no flavour, it was very pale and tasteless. I contacted just eat and they were unable to help as it was a store issue but the store can't help as it was ordered through just eat.

Stone cold stale disgusting chips ordered a side of the rice which is even on the order but received beans instead which meant one of us had to go without a side (because the person doesn’t like beans) all because they couldn’t be bothered to read the order properly. All the other elements of the mela were also cold chewy so a refund would be required and the money is to be returned to the card not credited to the account as that is not a refund

Quite nice restaurant with plenty of free parking

Delivery driver sounded like he was about to bust down my door when he knocked. Half my order was missing, wrong sides were in the wrong meals to confuse it more and when I opened the boxes it just looked like someone threw everything in. No care at all from KFC today. Not sure I'll be going back to them either

it was very tasty and enjoyed it.

It took a while, burgers were dry, missing chips and missing dips

My food. Ever can I needed to wait a stupid amount of time and just have now wasted my money.Im demanding a refund

food was stone cold when it arrived, all went straight into the bin, waste of money!!