KFC Gillingham - Courtney Road in Medway

Great entertainment, made up for the cold fries. Great argument in there between manager and a customer, went right at it! Great fun will return next weekend :)

Poor management and slow service!

Wrong food delivered and the chips were stone cold

Half my order was missing and I didn’t get a refund so that’s theft!!

not happy with the delivery driver, I'm at work sent fiid Gome ro my kids, the driver was Rude to them insisting on a code for the order, wouldn't take the order code and that's the only code I had, never have I ever before experienced this ....... I'd leave no star for this driver but don't give me that option

Missing item, as usual from this KFC.

asked for no slaw and received the most slaw i’ve ever seen in a wrap

Just reopened with new touch screen ordering kiosks. Staff very helpful when screen didn't like my fingers!

Ordered 2 meals throw the drive throw and was told to park up after waiting for 15-20 minutes I went inside to speak to them and was tolled they would make my order now and put in some extra free bits for the wait after a further 10 mins I finally got the food drived home opened the bag to find both the meals I ordered wasn’t there and only the free bits they put in was there. I then called them 4 times to try and get a refund and got hung up on each time

I heard that the KFC establishment in Rainham Kent was closed for refurbishment and as I wanted get some food from it, I checked the website for confirmation, but unfortunately the person in charge of updating the website had forgotten to his/her job, and it stated that it was open. I went to the site and was disappointed to find that it was closed. I know that you usually look for positive feedback, but on this occasion you you failed big time. I hope you publish this feedback, but I have doubts. W. Colmer

The food is always delicious and warm, however, the staff could show more effort in providing better customer service.

Went to the drive thru at midday with my boyfriend. We ordered but within a minute asked to change our order to the 10 chicken fillets for 7.99 with the girl at the window. She lied and said they don’t do it at Courtney road and that it’s only online so she didn’t have to change our order which I thought was ridiculous. One google search shows you that you can order at the drive thru. The food was cold aswell, it was clearly made a while before we got there

food well cooked and piping hot - great service thank you

Ordered on jst eat ..asked for at least x3 thigh pieces as my son is Autistic and will only eat THIGHS ... was really surprised to find the 6 pieces were all thighs.... thank you so much! it was greatly appreciated 👏

Order did not arrive, rang up and spoke to someone who said we had to go on their live chat to get a re-order, did this and live chat said can’t do re-order, holding our money for 4-5days, so we had to go out and order in-person! Will not use this company again, suggest you don’t either

It wasn’t even late they just didn’t deliver it I never got it

Two burgers missing so now my children don’t have there dinner £62 spent and not all the food

all food stone cold chicken overcooked and dry but dripping in grease.

Order was delivered to the wrong address. I watched it happen on the map. Why did the driver not ask for the new order number at the wrong address. What’s the point in having it

This is the fifth time they have got our order wrong! And its usually missing items. Today it was two pieces of chicken. I'm sure its done on purpose. Its funny how they never give you more items by mistake. Never going to order from here again.

Absolutely rubbish for the second time not all the food was with order and manager was a disgrace not helpful at all

Chicken was very good but service was slow

Missed a burger on order, returned for them to provide one with no hassle so all good at this point, kiosk member of staff professional and friendly but drive off back to an evening job to eat meal and then found out they'd got the burger wrong as well, downgrading us to a basic one when my colleague ordered some kind of tower burger, could not be bothered to return at this point. Slightly incompetent or below par shift working on the 1st of August 2024 between 10:00 and 11:00 p.m. Also the delivery driver walking between my vehicle and the kiosk whilst I'm mid way through trying to resolve my issue and just blankly staring at the checkout person standing right next to my window whilst I'm trying to resolve my issue created a bit of unfriendly and weird atmosphere. Maybe review how you distribute orders to these drivers or give them guidance on manners. The woman had zero manners/awareness of UK cultural norms which unfortunately reflected on experience with KFC even though this person was not a direct employee.

very hot, fresh food. polite delivery driver, very happy customers

Was delivered to next door but I got my order

I will be ordering from here again

Food took ages to come, most of order was left on the side while waiting for one buger. I said to the lady that my food was left on the side for like 10min and she just said was waiting for buger and walked off. Wouldn't bother again. I just might as well throw my money out the window

Make sure you always check your order when it comes as they have a big tendency to leave things out and things wrong.

My order never arrived, it said ‘delivered’ but the driver never even came into my road when I was using the tracking. Unacceptable. Called kfc who said he’s most likely ‘nicked’ my order.

chicken awful, so over salted could not eat. horrible.

The driver delivered with care

Absolutely shocking no food turn up again but says delivered this happened again 2 weeks ago not good enough

Had to accept a different drink of Pepsi to replace Tropicana Orange Juice. Was told there was none available. unfortunately we don't drink fizzy. so was not happy with that.

whole bucket of legs 🦵 sad £45 order disgusting 🫣

food was cold, wrong drink, late delivery

We ordered extras to come with our sharing bucket, the team were so friendly and helpful in working out what was best for us to get with the people we had. When they brought the food our chips were missing, but Will was amazing in making sure that we got new fresh ones delivered to the car! :)

The burger was sort of thrown together most of the sauce spilling out the side etc but cooked well 🤷🏻‍♂️

delivery driver was very cheerful and happy was nice to see.

Went there at 6.30 pm had a variety meal chicken was the size of a sparrows leg hot wings were half the length of my thumb chicken looked like it had be cooked 10 times' and the coating was hard as a rock I had to wait in me car for 15mins as nothing was ready I didn't mind as I thought oh well at least it will be freshly cooked. how wrong can one be'⁹ had a spoonful of chips didn't have time to take it back or I would have and as I ate it in my car not even a tissue to wipe your hand all in all disgusting. How can the management let this happen.

Chips were stone cold, other than that it was ok

So poor. Stood for a full 10 minutes completely ignored. Finally asked for the coffee and cookie deal as advertised on the counter, to be told “we don’t do hot drinks” I pointed at the sign and was told “ that was then, this is now” appalling service.

Ordered through the drive thru, we asked for large meals but they got put through as regular. We then got parked up and waited half an hour for our food to be brought out. We gave up at the point of waiting half an hour and went in store where we were told the hold up was because they had “no one to bring our food out” so our food just sat on the side getting cold. I don’t believe this was the case considering they’d taken food out to someone who ordered after us and the drive thru was now clear at this point. Food ended up cold, no staff cared and no one was even a slight bit apologetic. Wouldn’t recommend.

The food was good but gravy was very watery! Service was a little less than friendly from 1 particular individual. The restaurant was untidy but not overly so.

We had a delivery and the fries were not with it. It left the drivers number who said we need to ring the store. We did this and the man that answered the phone was down right rude, firstly blaming the driver until we said that the fries were not in the order and it is the blame of the packer, to which his answer was we will not send any out and all you can do is take a code for the next time you're in. As a large company, I realise that our order is minimal for yourselves and you don't really care. But we have just had chicken for dinner. I feel that this is a disgusting behaviour and attitude from such a large company who should have a bit more respect for your client. Utterly disgusting attitude

Sorry but didn't go there, Went to Dobbies that was ok ?

The party bucket contained 11 drumsticks out of the 14 pieces of chicken. I thought that you were supposed to get an even split as between legs, thighs and breast on these pieces? Feels like we have been sold short on the order.

Food was OK. Hot wings were not very hot, some cold. Rice portions not even half filled. Chicken portions and chips and gravy were good though.

Polite lady delivered it thank you

Dirty and the toilets were especially filthy.

worst servis ever lined up to order told to use automated screens when i said i cant im paying with cash was refused serives as teen behind counter was more intreasted in sorting out online orders no customer service skills at all. so i went somewhere else

Food was fine and still warm, but the bag had split which meant that popcorn chicken went all over the door mat when the delivery driver handed it over which was very depressing for me, less so for the dogs who thoroughly enjoyed them.

The wait from ordering to delivery was a long time

Slow service, poor quality and over priced like most KFC stores.

my order was not delivered 😒 and it wil not l be sorted out for 5 days , not good enough!

Chips missing with our order again, discusted.

Service can be very slow and often I have found my order is wrong.

said order was out for delivery, 10 minutes drive max. tracked the driver and took half hour to get here, even showed the driver was at a shop for 10 minutes (i have a screenshot of that) the driver then proceeds then struggled to find the house after i tried to catch his attention outside the door. the food was stone cold with an item missing. not happy in the slightest

was very nice thankyou just wish for the boneless 8 PC it had option for sources x

the chicken had no flavour, it was very pale and tasteless. I contacted just eat and they were unable to help as it was a store issue but the store can't help as it was ordered through just eat.

Stone cold stale disgusting chips ordered a side of the rice which is even on the order but received beans instead which meant one of us had to go without a side (because the person doesn’t like beans) all because they couldn’t be bothered to read the order properly. All the other elements of the mela were also cold chewy so a refund would be required and the money is to be returned to the card not credited to the account as that is not a refund

Quite nice restaurant with plenty of free parking

Delivery driver sounded like he was about to bust down my door when he knocked. Half my order was missing, wrong sides were in the wrong meals to confuse it more and when I opened the boxes it just looked like someone threw everything in. No care at all from KFC today. Not sure I'll be going back to them either

it was very tasty and enjoyed it.

It took a while, burgers were dry, missing chips and missing dips

My food. Ever can I needed to wait a stupid amount of time and just have now wasted my money.Im demanding a refund

food was stone cold when it arrived, all went straight into the bin, waste of money!!

I did not receive all the drinks. One can of 7ip missing

missing meal and only 8 wings should be 10

Always seems like whoever preps the food is bored as there is no effort on presentation. The chicken burgers just seem to be thrown in. Food is still standard for KFC. Car park is a haven for learner drivers, so give them room when you pull in!

Every time I order KFC the order is wrong and things are missing

No chips for a £70 order!!!! Missing from order !!!!

guy accidentally dropped my bag outside the door.

Lovely staff always happy and friendly but often get the orders wrong unfortunately

Husband ordered on site and got family bucket extra chicken poppers ice cream etc and on leaving the bags broke. They came out and replaced it but left the chips out the order. To far to go back for the chips. Cost over £30. Won't be going back. Awful

food was hit and delivered by a polite courier

Food was nice just took quite a while to get out order ,staff friendly .

Most of it was ok but the Dipped BBQ chicken bites had no sauce! I've complained but no feedback yet! I have a pic but can't post it here.

lovely delivery, hot food. Came early and very friendly

Asked for no legs & rib chicken Got legs and no rib chicken ****very poor*****

the chips and gravy was missing and the chicken was very cold

Chips cold, beans cold. Part of order missing. Probably one of the worst food experiences I’ve had. Complete waste of money.

The mini fillets were not in either meal and chips were cold.

Waiting half an hour for a single rice box, got charged £12 because someone put it in wrong

terrible! order all wrong and cold

Drive thru was quick and nice food.

Staff obviously don't know their chicken pieces... Asked for thighs Not Drumsticks...Yep got Drumsticks!...😬🙄

took a while. chips cold. gravy missing and one fillet burger was literally half the size of the other. otherwise, chicken was good, chips still good, if a bit cold.. disparity between fillet burgers was quite comical.. I filled the hap with the popcorn chicken at least

Food and service on this visit was excellent.

Food was hot and delivered promptly, delivery lady was very nice and polite

Our kfc meal was delivered piping hot and the chicken was moist and delicious. Thanks to the kfc team and for the prompt delivery. Cheers 👍

First time ordering here...didn't disappoint! Fast, Friendly and Hot delivery... Food was full of flavour only slight down was not enough Veg for biryani container only half full..☹️ Will definitely Order again! Many thanks 😊

They are more concerned about sorting the deliveries out than the walk in customer.

Delivery was great so was the man but kfc missed out the 2 lots of gravy and 1 chips

A bit greasy but nice and was missing fries that I ordered separately for my daughter

Food was cold which makes no sense as the delivery time was actually very quick but never the less, food was cold and items missing from order.

chicken was way too salty that i could not eat it.. gravy had no taste

My order has been 2,5 hours late and ı want to my money back sorry

Asked for no legs so give me all legs

I did not receive the fries and it is not the first time you are irresponsible, I am sorry, I will not order from you again

Food was good but never received my popcorn chicken.