KFC Dorchester in West Dorset

Gravy mega box such a let down. The food was cooked perfectly however the gravy was like water. I complained to the staff and they said the whole batch was like it so not able to help. KFC customer care sent a generic reply missing the point completely blaming a shortfall on training, but I think the gravy comes already made in tubs. It was very kind to offer a voucher……. But will they ever learn and actually make gravy like a sauce and not a soup?

Very disappointed on the quality of the food, nothing like the picture we ordered from, sauce was bright orange inside was disgusting 🤢 so don’t order the big tower. The chips were cold when they came out so had to ask for some more total waste of money.. Won’t be wasting my time there again.

It took this KFC on Dorchester rd Niagara Falls 55 or so minutes to deliver my food to my door but delivery was actually quick. The paper receipt showed the promised time was 6:36 pm, but my email receipt showed expected delivery at 6:07 pm as the tracking information on the KFC site kept on showing the food was cooking and didn't change for over 45 minutes, then as soon as I phoned their 800 # and asked why is my order talking so long, I noticed the tracking info finally changed to out for deliver. I gave her my email order # three times and there was nothing in the computer system about it, she had to ask me for my name to find my order. Theres no way my food was cooking for over 45 minutes, that can only mean they started cooking it later. They need to be more accurate and precise with their tracking and cooking info and update it every step of the way please because its very important instead of have me waiting and wondering why so long for my order to arrive. Delivery was quick but not the order.

I have written reviews before about Dorchester kfc I’m sure there lovely people but from doing a order to pick up we were ignored for which felt like forever there looked like they were trying not too see us and yet again it felt like we were an inconvenience

Why is KFC so expensive? £16.98 for two 3 piece boneless meals for the kids, shocking. And the service is there is none. If you’re going to ply your children with fast food you may as well go to McDonald’s, much better value and service. Also why are KFC chips covered in some kind of spice or Cajun? Shame as I used it love a dirty KFC

We went there for my grandson's birthday the food was ok but 75 minutes which for a family meal is not long enough, the car park was about half full so i do not see the point, (put me off)

Chicken was greasy and not enjoyable and the gents toilet hadn't been cleaned for a LONG time...absolutely disgusting!!

I Oder deliver food was horrible , food are all cold , no tissue pepar. No mayo and ketchup ,no drink waste of my money i don’t recommend ☹️☹️

Joe was lovely, very helpful and a really nice guy. Although much was missing from the menu he helped us out alot. Highly recommended Joe

Chicken piece cold and dripping with oil, burger lukewarm and badly dressed (chucked in the box), chips cold and no pepper available, corn tasted mouldy. No full fat drinks available at all, so had a black coffee which was cheap instant stuff and tasted foul. Altogether the worst fast food I've had for ages. Never again.

Having had a bad experience at the Weymouth KFC, gave the Dorchester branch a try & had a very good experience. The staff were friendly & helpful, meal was excellent, toilets & sink area was clean

Literally missing half the order, unprofessional behaviour from staff talking bad about me and my mum because we had to ask for the rest of the order, laughing at us. Always missing something everytime we go in there, such a shame, so unorganised

A rice box, kids meal and boneless banquet for 1, sounds simple but we still got home to find our chips and popcorn chicken missing. Not driving back there now and they are not answering the phone so kfc 1 hungry people 0

Multiple times I have ordered online from this place and they have got my order wrong. Today I ordered and I was missing a Pepsi can and cookies, there wasn't even something to replace it. At this point I'm just giving extra money for no reason.

We’ve visited here several times to collect a takeaway and I don’t think they have ever got our order right. Sometimes items have been swapped (original pieces with bones in a boneless box), but usually it’s something missing. They must make a fortune out of stuff they sell but never actually give to customers. We won't bother visiting again.

Staff smelling of BO and general unwashed smell, wouldn’t recommend to a homeless person!! Would give zero stars if I could

Yet again, a disgusting fatty drowning in oil meal we got a refund last time, 14 bits of chicken we ordered at lunch time for collection at 6, still not cooked when we got where, save your money

We went to KFC for supper as our car at nearby Halfords was having bulbs changed. We just wanted 3 piece and fries, but this was not on the menu displayed. The assistant confirmed he could do this, and we duly ordered. It was about 4.30 and the shop was empty. We went to a nearby table and found the table to have not been cleaned properly and there were pieces of food all over two of the seats and the floors also had not been swept and a litter bin was overflowing. Now for the food. It arrived barely warm, and the fries appeared to have been cooked with bad bits and they were tiny and very crispy. It was truly awful, and I am sorry but will not visit there again.

Very slow service, poor attention and inability to get the order correct. Did not know what they were doing at the till, order delivered incorrectly.

The food was nice, the one star is more for the place. I had to ask for the table to be wiped clean. I expected a damp cloth at the very least. It was wiped on the dirty parts by dry blue towel. Hardly hygienic in todays current situation. I had to ask for a spoon and a stirrer for the coffee. No napkins at all, just wet wipes that are tiny and not much use. It was also freezing cold in there too. We only sat in as there was 5 of us in the car. Not the best experience.

Just ordered tonight and still can't belive how many times you people at KFC dorchester get things wrong! Worst franchise in the history of KFC !

Can never get the order correct.time after time I stupidly think il give them another go and time after time,things are missing and/or some bright spark has substituted items for inappropriate items, tonight we had ordered a Kids bucket and rather than send what we had ordered we received in it’s place a snack box without the pineapple stick that should of come with the kids meal and in place of the fruit shoot drink they sent a can of fizzy pop,clearly who ever made that decision doesn’t have children because who in there right mind gives a child a can of fizzy drink before bed. From the adult order missing gravy,bone dry chicken and a fillet tower burger that looks to of been tossed in wrap. Now I get that it’s fast food and you get what you pay for BUT the fact is we didn’t even get what we paid for

So dropped in for a bite to eat as my wife enjoys KFC more than I do. Went to order using the big screen no coffee only tea. So went to counter and ask assistant. No apology no hot drinks. Ordered food including mighty bucket...

Every time I go to this KFC the service is terrible and there’s always something wrong with my order. We went a couple of days ago I ordered on the app and went round the drive through. We paid for large drinks and fries and...

Slow service. Food pretty horrible. Hopeless staff. Filthy restaurant. Very expensive for what you get. Someone had been sick all over the table and bench just outside the entrance. Unfortunately didn't notice this until we were leaving. Dreadful place. Won't ever visit again.

I went into kfc today with my girlfriend I was surprised when they told me they not doing hot drinks anymore. The staff were frantic running around I was waiting for my coffee the colleague said sorry we don’t do coffee anymore or tea ....

The worse kfc ever!! went there last night ordered 2 gravy burger meals had to repeat the order twice but still got 2 gravy mega boxes after waiting 15 mins at the drive through, went again tonight and ordered through to app so there can’t...

Unfortunately time and time again items missing, staff need re-training, the worst kfc I have ever used, I keep giving them another chance and they let me down. Last order 5 items were missing.. there’s 3 things certain in this world, life, death, and this...

Some shouting can be heard. But overall in terms of food always fresh and hot. No complaints. Drinks could be less waterish

Stopped today for a quick lunch, staff shouting in the kitchen mainly a female,no organisation or staff communication, what a mess. Staff need sorting out!

After a short wait my three pieces of boneless chicken arrived with a portion of fries some tomato sauce and a Pepsi. The restaurant was clean and the staff were helpful and polite. The fries were only just warm the chicken was colder than the...

I've been here multiple times, All the time I have to either stay there for ages away from my order or they've messed it up. And all the staff are always shouting at each other. Worst kfc in Dorset.

Lovely food but not fast. We ordered a party bucket by drive through and then we’re asked to park up and they would bring us the food. Waited approx 15 minutes, we’re starting to wondered whether they had forgotten us. The food was good when...

I just arrived home and feel like the biggest idiot ever...I paid 25 for a variety bucket to enjoy with my housemates and have only received two of the items. The reason I ordered it was because of the hot wings and haven’t received any...

Ordered through deliveroo, no issue with the delivery but half our order was missing. Tried to call through to KFC for ages, no answer. Have had to report missed items through deliveroo but KFC need to start manning their phones or something and checking the...

Never reviewed a fast food joint before but the nee KFC in Dorchester is a pleasure to eat in or takeaway. Always polite and friendly and the food is “Hot” unlike some other fast food establishments locally!! Not been open long yet queues are always...

I went in earlier this evening and the people working were rushed off their feet but one of the gentlemen working (I didn’t get his name but he had a foreign accent) still found the time to make sure my order was correct and I...

This was such brilliant news when we heard KFC was coming to Dorchester but sadly very disappointed since purchasing from there. On both occasions ( my friend also bought a meal there) the chicken was definitely not up to KFC standard as the chicken was...