KFC Derby - Meteor Centre in Derby

Wrong order delivered. Spent over £30 still no refund and just eat still haven’t replied. Contacting KFC on evening of the order to tell them I had been given someone else’s order they couldn’t help said I must go through just eat

Took 90mins to arrive and when it did we got soggy cold chips cold chicken like it had just been took out the fridge and cold sides all of which we had to reheat before eating very disappointed and will be boycotting KFC from now on

Chicken cold and fries cold. Not happy at all.

very late plus half food was missing. no got hot wings at all. very disappointed

we didn't get that we paid for, missing 2 hot wings and 2 portions of chips chips

I was misled by a KFC employee and did not receive my 1.5-liter Pepsi when I ordered a KFC bucket that included it. This experience was disappointing, as I expected to receive the beverage as part of my order.

Just been and the guy put 2 full scoops of ice in my drink. Working at KFC before I know there is buttons for medium/large drinks - he stopped that so got a lot less. Got the food order wrong as well, but also not been given a receipt so couldn’t go back. Guy at the window didn’t even say hi either, just shoved the drink/food out. Terrible. Oh and bag was packed so badly one of the burgers had fallen out of its box…..

food was freezing cold by the time it was delivered

was late and cold and missed an item

I’m acc fuming they missed my burger wait of 8 pounds

Worse Kfc in england food was cold and chucked together if the bosses at kfc eat there they would close it down!

Place was absolutely filthy, every table was dirty, floor littered with napkins, sauce pots, and water. Bags of waste from bins everywhere, and service very dismissive No Straws or napkins, but plenty on the floor! Mens toilets were disgusting, smelt and very dirty. Food average.

Food was stone cold, delivery driver kept trying to put in last 4 digits of order no. Not my phone no. He then wouldn't let me have food as he had no signal. Gave food then 10mins later came back to get no. again!

Don't go here if you don't like the drumsticks. Now, don't get me wrong in the variety bucket, I expect a few but everytime i order a bucket, they put 90% of it as drumsticks. Even when I ask no more than 4 please as I don't enjoy that part of the chicken, it's like they purposely put loads in to ennoy me. Last time was the final straw. After about 4 times of constantly getting drumsticks in my bucket meals, i asked for a party bucket but no more than 4 drumsticks to wich the woman on drive through said not a problem. Took the food at the next window and looked in saw chicken and thought nothing of it. Got back home 11 drumsticks. Never going here again.

Great place to order from. Had two boneless buckets and they always get my order right everytime I order. Best KFC in Derby 👍

Food arrived cold. Items missing

the food has been prepared then sat waiting half hour before a driver picked it up to deliver, therefore being cold and not taste good.

The past few times I’ve ordered there has always been something missing and then I’ve ordered again tonight and it’s missing food again !!!!!!

This seems a good kfc we always use the drive through and haven't had any delays pretty quick service

Staff laughing when turned up at 10pm when website, Google and shop door says that closes at 11pm. Rude and shut early on a Saturday night

Shuts at 11 I turn up at 10 shut staff laughing

So much better than 9 months ago. Food was good, service was friendly and efficient. Still prioritising drive through over restaurant a bit too much, but they apologised for the wait.

Food never turned up and then contacting the store and the driver they told us to contact for a refund and you can’t give us one

would be zero and everything was stone cold. DO NOT ORDER FROM THIS KFC

The chicken was so dry if you was to rename it unlucky fried chicken that would not even come close to what we got I ordered a 10 piece bucket which we had to bin it was that bad you should be ashamed

One meal was missing unfortunately and a wrap other than that delivery was fast

There's 1 member of staff who is really nice and friendly (Kez), apart from that most of the other staff members are pretty rude, especially to delivery drivers

Orders can only be made at the kiosks , some of the customers were not happy with this.

Food was perfect. Nice and warm and cooked to perfection

I ordered a mayo twister wrap and got a sweet chili wrap. I'm allergic to chilli, so it went straight in the bin. from one very unhappy 🙁 customer

Had the nine piece chicken fillets should have been ten but one was pure breadcrumbs no chicken did complain an present nothing was done.... give it a big miss

Just a 4 star today.......couldn't quite push for top marks. Food was good, service, speed and cleanliness of the table excellent. Unfortunately let down by the rest rooms at this KFC. After finishing my food I visited the men's toilet and was uber disappointed. 1st of all very small just 2 urinals and 1 trap and were all in a terrible state! Urinals we're full of chewing gum and used paper towels and the trap was smelly, had skid marks and was over flowing with bog roll........think it may have been blocked 🚫 Sort the loos out KFC and you could be the crem de la crem of all KFCs 🍗

food was over an hour and half late, wrong items in my order, charged for a 12 piece dipping bucket got an 8, no extra popcorn chicken, only one corn on the cob charged for delivery even though we had to get it ourselves because of it being late and no drivers

missing chicken fillets, kfc manager said i was laying and he packed it, he saod contact just eat theyll send a drover to drop you some off, theres no customer serivce number and ots rubbish tha way

Nothing I ordered came I got someone else’s order that was my last bit of money and I needed to feed my kids not happy won’t order from here again

absolutely amazing food like honestly delectable

Missing an entire bucket of chicken from my delivery order, AN ENTIRE BUCKET! Refuse to do anything about it because the person who packed the order said they packed it. Absolute joke!

Late and wrong same as last time

purchased a meal that cost £45 for 4 of us, mine cost £15 alone and what came was nothing like the picture on the website, also should have had a large chips and I got a small so I called up and spoke to the manager and he basically told me they had ran out of boxes and thats how it is I then said shall I post this onto social media his return was do what you want so here it is, I have the managers name if needed.

pre ordered the order and it was still 30 minutes late. 4 items were missing and I can only assume that people working for KFC are illiterate

Nice food but not jucie like I don't know why

Food typical KFC, but the wait to order food was unbelievably slow

took over an hour from ordering to be prepared, and was cold, poor quality, delivery was good once ready though

food is cold mash potato give me just little bit but 3£ for nothing

i ordered two fillet burgers, two mini fillet burgers and a regular fries. The mini fillet burgers were hot, everything else was cold...i live a 5 minute drive away. very poor service.

Shocking service and forgot half my order 😡

Delievery driver was awfully rude I had 2 missing items

Not able to get counter access no cash payment Don't they realise not everyone can pay by card.

Ordered large gravy and a popcorn chicken, 6 mini fillets, 8 wings and 4 fries, half the order came. When we called the store the manager was extremely rude. We told her we would come and collect the rest of the food if she has it ready as we had both been really poorly all day and had not eaten. She said she ran out of gravy, which they didn’t take off the app. And said she would not remake our food. This is very disappointing. She also refused to send our popcorn chicken and said get a refund

Bit of a wait for food but the food was alright once we got it. Just like a normal KFC although the chicken wasn't as crispy as usual

Order took quite some time to arrive, appreciate however it’s a busy part of today. Also one of our sides didn’t arrive the Corn on the Cob.

Chicken was rock hard and rubbery. Forgot the large popcorn chicken and sent 2 corn on the cobs instead of coleslaw. Rang and spoke to the manager who couldn’t have cared less. Wont be ordering again. Horrific food and service

You forgot a can of drink and the gravy I paid for

I monitored the app for updates, none came through . All of a sudden a man appeared, shouting loudly and aggressively and through the food into my garden. one of the coleslaw burst and went all over the the fries. Abysmal driver. Please update your app and drivers

forgot mash potatoes from order and the bag was split looked the food hit the floor judging by the state it arrived in

Items of food missing. One tub open and poured gravy all over contents in the bag.

Food was nice and hot delivery driver was polite nothing missing this time

Order completely wrong as usual.Everything missing nothing as it should absolutely rubbish would not order from here ever again

Food wasn’t very hot on arrival but all items were received

Incredibly slow service, even when empty. Don't bother.

Very greasy, chips were short portions and practically inedible and can of 7up missing from order total rip off !!! Avoid KFC METEOR CENTRE DERBY

food was really nice was suprised it did not come in a box as normal not sure why ? delivery was quick and it came nice and hot .

I ordered for zinger burger box meal that includes wings,corn on cub and an extra plate of southern fried rice. however I was served gravy in place of corn and a plate of rice that looks like leftover or almost poured out food....this is a really annoying experience

Third time I have ordered for a delivery and third time you haven't put in the mash potato, I am sick of paying for things I don't receive

Food was cold had to reheat and gravy was like water. Barely edible

So often missing parts of orders.

Food left outside, without notifying

chips were really cold and both gravies were missing

Rude staff asked for tabel service was spoken to rudely. Had someone clean bins the. Went to see then go to worm I. Kitchen. Never seen them wash hands very unprofessionally behaviour would avoid at all cost. Food was cold even tjow was told was just made. Asked for ice in my drink I. 1 n not other got given wrong. Order

the food was cold when it arrived so was not enjoyable

Wrong order delivered! We immediately messaged to inform of the mistake, but didn’t get a response until 1pm the next day…asking for photographic evidence. By which time, the food was gone.

chicken was very nice and hot but the chips were cold ,i would have microwaved them but cannot walk at minute as i have had surgery for broken leg and it is in a cast ,so couldnt stand up to go to kitchen to use it which i shouldnt have to do in first place,so that spoiled my meal and for the cost of meal i shouldnt have to do in the first place.

I paid extra for a tropicano orange juice and received Tango instead !!! Can I get a refund please ???

Food never came !!!! Wasn’t told anything I waited for over an hour

The food was ice cold and I also found a bone in my chicken wrap!!!! I nearly broke my tooth

I didn't get my drink. with the meal.

Delivered on time with everything we ordered! Well done!

I had not had a kfc for a long time and really enjoyed it here. Nice and fresh food and friendly quick service. The only downside was that there were no cookies left.

Top customer service , friendly staff delicious food , wether you eat in or drive through always get quick response 10/10

missing items no response hungry children

food was cold the tiny portions of chips were placed in the bag upside down spent £25 and it probably wasn't enough to feed two orphans!!

The delivery was on time and fine. But the order was missing two items

I don't know what it is about service in these places now, but it's a rare occurance when they get your order right. Fries were missing and luke-warm, wasn't even busy so I don't see how they messed up. Complained about the order last time and heard nothing back.

Food barely warm, someone seemed to have had a competition as to how small a bag they could cram it all into , one drink was wrong as well. For reference was delivered to place that’s 3 mins drive from meteor centre so cannot have been given to driver that warm, let alone hit! Wouldn’t recommend.

missing all the fries and no1 is answering the phone not happy . hungry children

Food was like warm. requested no salad on burger which was ignored, very disappointing

was sent the wrong order and was not rectified we were missing the majority of the value and were completely uncompensated

Order 10 hot wings recived 5 wings all the rest chicken sticks,very disappointed.

The wings was burnt and absolutely disgusting

Chicken was crispy, order was correct, delivered in great time. I havent written a positive comment about KFC in years, in fact I stopped eating it quite some time ago due to poor quality. Today it was as I would expect it. Still over priced but the Meteor branch smashed it today.

They didn’t send half of the food and what did turn up was freezing

Went in there a couple of months ago with my nephew stood waiting for the food for ages not to mention the fact I caught the cook on shift opening a bag of raw product using the tongs they use to transfer cooked food

I would say it is 50/50 as to whether you get what you ordered when you use the drive thru. Today is probably the third time now I've had items missing from my order....for example today I got a 4pc bucket rather than the 12pc boneless banquet I ordered. Every time I kick myself for not checking my order before I drive off, only to realise my mistake yet again once I'm home, knackered and the kids are hungry and I'm in no mood to drive all the way back after a long day at work myself. From what I've read this evening I'm not alone with the KFC meteor experience and I'll be going out of my way to use other branches from now on. What troubles me is not being able to work out if I'm being scammed or whether staff are just that incompetent as it's certainly never seems to be really busy so why are they getting orders wrong!?! Discuss....

Drive came to my do and light a cigarette why handing me the food very unprofessional

Can you start making sure that everything is in the bag before you send it with the courier. It’s about the 3rd time you have sent something to me with something missing. There were no Beans or gravy in this order and it is starting to get to the point where I just won’t bother with you anymore.

Walked into a completely empty restaurant this evening as a family of three at 8.30 pm Went to till to place an order after waiting one of the five staff stood talking said someone needs serving He walked over said card or cash I said card his reply was use touch screens then Unfortunately I can’t do that as I can not see them to use correctly But the place was empty no one in drive through no one in restaurant no delivery company’s picking up surprised the place hadn’t gone bust with that kind of customer service We called at a Pizza Hut and spent our money there instead Well done kfc for letting arrogant idiots tun your restaurant ! Just noted can’t answer questions about food as we didn’t get to eat as they couldn’t be bothered to serve us sure the franchise owner would love to know how much money he’s losing at this restaurant 🤣 JUST NOTICED PROBABLY WASTING MY TIME AS ALL BAD REVIEWS DO NOT GET A RESPONSE ONLY GOOD REVIEWS A REPLY just search for yourself it proves they do not care !!!!!!

Gravy was missing from the order

Had a lovely.meal here...and thr service that we had from the male assistant was lovely glad we weren't serves by the lady she was gruff and quite rude.maybe she had had a bad day though we all have those i guess

Can't stand these bloody spiced chips, asked for plain, can't do them! I would rather eat at McDonalds, and I don't eat there! The food took well over 10 minutes to be served, and the daughters meals took even longer. For a total of four meals, that is not fast food. But it did come out quite quickly, so they are right! Will not be going back...

The food was not at its best but to be fair I wished we had just walked out and not ordered I didn’t realize you had to clean your own tables before eating and the staff are rude