KFC Croydon - London Road in Croydon

Good customer service from Lakshmi very nice lady.

I had an awful experience at this KFC location. I ordered a bucket of wings, and they were disgustingly oily and soggy—completely inedible. To make matters worse, the staff was unresponsive and showed no concern for the poor quality of the food or our complaints. The whole experience felt like a nightmare. This place seriously needs to improve its food quality and customer service. I won’t be coming back anytime soon.

Very disgusting food, THE WORST KFC BRANCH EVER.

Not a very good place to go with family. Terrible place

I bought my order just 5 to 10 mins before, I ordered from the shop they didn’t even take a minute to prepare my order they delivered right after I made the order. It’s cold and it’s not crispy its even not in a shape it’s look like the food taken from the container from the refrigerator and also the chips. I need a immediate refund for my order the order num is 6086 and the invoice num is 10551. And see the camera footage then you can find what was exactly happened.

Not sure about the other low-reviews here, but had a good experience here for a click & collect order. No waiting time, food was hot & fresh, service was friendly & enthusiastic, even late at night, keep it up :)

Usual KFC experience but very cramped space in my view.

Normal KFC, there are even chairs to sit down now! So better than before when no sitting. Food is as good as any other KFCs.

Just order food with delivery never order beans again they keep with out fridge stinks and malt

Disgusted with the service. Unprofessional and you cannot understand what they are saying. I came away without my drink as they had't packed it and it was too far to return. Over oaid for the food. Waste of time waste of money.

It's literally a normal KFC nothing bad about it nothing good about it it is a bit busy though overall Would recommend

Chicken over cooked like rock. Probably the Worst KFC branch in UK

This KFC gave me food poisoning LOL!!! So disgusting!

Complete joke walked in ordered over paid for an orange juice that was not received also no gravy to a gravy box now I have cold food and have to walk back up the road 😑

Order here in early January and myself and family had food poisoning. Doctors confirmed this. Vomiting, stomach cramps fatigue. I wanted compensation but they just gave me £20 kfc voucher which I refuse to use. Homeless people sit in front and inside the branch and the premises is dirty.

Took my order the girl serving was lovely.. I walked out not even a minute the paper bag ripped my order fell on the floor.. I went back in and tried to explain what had happened not expectinga replacement for sure.. an older sourh asian guy.. said it was my fault n that it was raining outside.. this was appalling he did even listen to what I had to say..just wanted to prove it was my fault.. I had literally stepped outside the shop n the beg broke. His attitude was the worst and while I was still there he was discussing with his staff how it was my fault. I myself work in hospitality and can understand,.but this experience was horrible he didn't even ask if he could help in any way kept saying it's your fault and what do you want.

I'm very upset because I ordered food through online but the food was delivered after 2hours, they took long time to deliver and I mentioned the restaurant notes, to avoid mayo cuz I'm allergic, but they put mayo on my burger. Very worst.

As a part of KFC people, this shop is amazing 🍉

The food is great, if you love fried chicken, but the place needs to be swept, as the floor was quite messy. Also, the staff need to organise themselves better, to have paper plates and cutlery, to serve the customers that eat in. For takeaway, the service is really fast, which is great!

Staff are very rude plus the disabled toilet was not available and the manager said they had no keys and the both toilet was full of chairs

The wings in this kfc are good but when you buy stripes I don’t recommend actually bcoz they are very salty then other kfc thank you visit this bcoz the service was good as well

Covid is over so they need to return the chairs. You go in there and see people standing and eating and its not right. Atmosphere isnt the best. Service was quite slow and they dont have a lot of the kids food.

Located On London Rd, near High Street. Taste Same As Usal Delicious 😋. Bought 2 Zinger Burger Boxes Meal. No Issue at All. Muslim Lady Has a wonderful customer service 👏

Absolutely filthy dirty with staff lazily standing around making no effort to keep it clean. Second time I’ve been in and seen it in this state and this will be the last.

An employee got my reward code and somehow couldn't see what my free reward was, after I told her she just submitted it as an order without asking if I wanted anything else or giving me a receipt, after it was done she told me to show her my app while she was holding my order but my data didn't work proper and I showed her my empty app, long story short manager came, spoke in a foreign language, and she just handed it to me without anything, no sorry for the hold up or nothing, they legit hire anyone these days, this is directly pointed at that employee with a discoloration on her cheek.

I regreted this place the moment i stepped in. Dont know why i continued but hunger will do that. Anyhoo i wont be going there again, and that that!

Trampy, dirty, slow service, and you might get robbed, so hold onto your pearls

I ate in this KFC on Monday, my funeral is on Thursday.

THIS DIRTY PLACE DOESN'T CLEAN AND OPENED A WHOLE FIVE MINUTES LATE!!! CALL THE HEALTH INSPECTORS CAUSE IM SURE I SAW A RAT!! CROYDON IS ABSOLUTELY DISGUSTING!!!

nice staff but food is not hot enough, it's just a little bit warm

Worked out the back. Greasy floor and dirty rooms. Don't order from here

Where there at 11 p.m. run out of nearly all their ingredients. Had to leave without dinner.

This place is surreptitiously charging people more than they advertise on their menus, depending on the time of day you go. Do not go here. I don't know how they think people wouldn't notice or find out about it but I did and now I'm letting everyone know as best I can

For the sake of your own health avoid this place, not only is it usually UNCLEAN, my 61 year old mother brought a mini fillet and this made her sick for 2/3 days! Absolutely awful compared to other KFCs

What a JOKE!!!!!!! Need to be able to do a review with ZERO stars!! May as well shut this place down as they never have food after 11pm Staff completely despondent regarding their opening times and the fact they never have food for their customers. DISGUSTING!!!!! USELESS!!!

Staff spend all their time arguing with each other then mess up orders and when customers complain they wanna get all personal and start being rude. If you cant handle customers, Don’t work in customer service

Rice box meals weren’t available and no seats and what’s the point of having tables when there aren’t no chairs.

Would give 0 if I could as the customer service was beyond a joke the woman on the counter needs to learn to deal with the customer she is with before going to other people and they don't give what you ordered

Cost of living working overtime with this shop,!!

This branch is very small, for some strange reason you cannot eat in? The woman said me and my son can stand at the table and eat but because of covid noone is allowed to dine in?. Clearly if you stand up and eat opposed to sitting down you will not catch covid. Food was fairly quick. Meh.

Forests out of order. Both ordering screens out of order and the absolutely worst is that all seats has been removed so you can't eat in. Never again.

Staff refused to allow disabled woman to use the toilet though they purchased their lunch and sat and ate it there. Terrible service as well and store needed cleaning

I waited there 13minutes for wings.... i ordered sparking water and they gave me normal water.... 😏

Abit crowded but friendly and fast

Christ, where to start with this one...Just finished lovely round of disc golf with my good pal Dan Crank, we've definitely improved from last time. We think hmm the pub doesn't look like it does food so we'll go to the KFC next door. What a mistake to make. I was dying to take a leak but the toilets were closed. We sat down to eat our bargain bucket, a lady next to us started a fight with two people sat on the same table as her, they were annoyed that she had sneezed with no mask on next to their food. she says she didn't sneeze. She was one sandwich short of a picnic, or perhaps one piece of chicken short of a family bucket meal. After asking me if my water was mineral or tap water we decided we should head off. I don't know what might of happened if I had said mineral...I hate to think. Overall chicken not too bad to be fair 2/5 noodls

Just another KFC. Tables.could have done with a wipe over.

Fantastic very good customer service. 👏

Very rude unfriendly staff Didn't even have salt for my chips Dirty toilets and tables And women serving so rude I mean smile !!!!! At least you have a job !!!!

It's a KFC (what's not to like?), but it stays open later than many of the local Croydon venues and is well located right opposite West Croydon Station. As ever with a KFC, good food, quick service, friendly staff

Staff helpful, pleasant and accommodating.

Excellent service and the best in town

I love there chicken wings it's very tasty specially when you eat in its fresh and hot .

Not enough staff, all tables were dirty with no one to clear them

Always busy, unclean and the kiosk doesn't work most of the time but the service is quiet fast.

Is not clear please drinks cups Is werry dirty because Is used to many times look like

Service is quite poor, i bought 8 pieces of chicken as well as chicken popcorn, and mini fillets. The rest of the order was fine but i was given only 6 piece of chicken instead of 8. I tried to call the shop but the phone kept on ringing. I feel very disappointed.

Waited in line for half hour . Finally at the counter I was told 15-20 minutes for next batch of chicken 🤬. Its location should tell them it'll be busy they are so slow. This is the third time I've tried to buy food there and have never been able to get it promptly, thus,leaving without food.

I would avoid this place like the plague. The food is always horrible, ive only been there 3 times. And everytime the chicken is either undercooked or old tastless rubber. All the staff are extremely rude and unsanitary. My order yesterday was ready in a record 2mins. The chips were so hard i couldnt eat them the chicken was dripping in grease. And to top it all off this is the second time me and my partner have found a thick long black hair. This place needs to be visited by the health and saftey of food. RANK !!!!

U need bring u r own ketchup and mayonnaise because staff says they only give ketchup and mayonnaise for bbq orders only ...which i never heard in any KFC...RUDE

No toilets available, plus all the dinner tables was not available

No lids for the drinks - blamed on brexit. No sauces at all. Food still tastes great though. Every business has it's down day, hopefully it will be better tomorrow 😊, hence it is still a five star☀️ from me👌🏿

The lady behind the counter was extremely rude to myself and the customer unfront of me her customer service skill are lacking and I believe she needs extra training with that. Furthermore the restaurant area was filthy litter all over the floor and tables this could have been tidier instead of chatting to colleagues! There were no condiments available and the chips could have been cooked for longer I'm really not happy with my experience

Such a disappointment this branch is. Staff was rude. Food was cold. When I said I want sauce with my food I was told we ran out of all the suauces. KFC head office needs to look into this store.

The staff served my 69 year old mum a raw chicken burger. And when i rang to complain they never answer the phone. Just eat gave me back my money but if my mum was not clued up she could of been very very ill. Run by clowns.

Tasty fast food but tables are not very clean.

Have rarely come across such a generous and heartwarming service who made our day by providing us food even at the very last minute with a smile on. I particularly want to mention Mr.Kamal who is the assistant manager who was the man behind this exceptional sevice. My wife was really hungry and it was at the last minute where they could have turned us down but they made sure they extended there service time to offer us food. KFC West Croydon team and Kamal rocks!!

Oh this Brance is very nice well kept with pleasant staff

The fried chicken is not as good as the ones in Hong Kong!

Everyone seems to want KFC tiday!

There was no queue, I got served very quickly without waiting, staff were nice, food lovely as expected, covid rules followed.

The wings were soaked with oil. And the staff was totally unprofessional.

Got a lady shouting at me for the first time there workers did nothing about it.

I loved it, I visited this place several times with my sister. Meals vary a lot.

This KFC branch is pretty small, it cannot occupy a lot of people. At present, it doea not offer dinning in services, all the chairs have been taken away. You may end up in a queue to order, but it most likely will not be for too long. The staff there are patient and professional, and as expected the food tastes just as it should...really good!! I am always so full and content after eating from KFC. So, if you are looking for a feeling meal that comes at a good price, KFC is the one for you. Might I suggest that you order the mighty bucket or the singer burger meal. 🤤🤗

Nice food, queues could be better managed 👍

Small place but service is OK Quality of foods getting better.

Very unfriendly, we bought something and still the woman on the counter refused that we can use the toilets.

Enjoyed the snack box and Pepsi.

Long wait to be served, slow service.

Very polite staffs and good food too

Only issue is this branch permanently focuses on deliveroo as opposed to customers who actually walk in be prepared to be told there is no Chicken or bbe asked to wait 20 mins for some. Not just a one off either that's how they are now.

The best chicken hammers and the best corn 🥰

Some guy came in and did cocaine in front of everyone, the employees seemed unbothered.

Chicken was very very bad lot of oil and very bad small not cooked well my friend didn't like it at all last time buy from KFC

Fast and efficient service especially for a busy central location.

I ordered 2 of an item then another customer arrived and asked for one of the same thing I did. The kitchen decided to split my order and substitute one of my items as the gave the new customer my second item.

Very dirty uncleaned tables plus a waiting time of 43 mins due to lack of prime ingredient *Chicken*

Visited this place yesterday evening to avail the bucket Tuesday offer of nine pieces for 5.99. On hearing about the order, the staff member made a face and told me that it will take 25 minutes for the order to be ready. So, KFC needs that much time to get one of their basic menu items ready. I would have considered waiting if I was seated in a fancy restaurant and if I ordered for a healthy meal. The lady then proceeded to list out the items that are available full price. We settled for burgers to take away which turned out to be cold anyway. Seems the kitchen staff churned out stuff in bulk and took off for the day much earlier. Will avoid at all costs going forward.

This restaurant does not meet their standards at all, my whole order was wrong and the chicken burger was so tough tough to bite that I almost got sick from it. SHUT IT DOWN

I went there in January 19th 2020 bought a might bucket to eat in. The smell of the chicken was disgusting, the spicy wings once split open were black, the chips were cold and the Lipton ice tea was unsweetened. Worst food I've seen in my life I spoke to the staff who were rude I just binned it and left. Nice way to waste money and get sick. If I could rate 0 stars I would

It was good,but missing the taste what I get in India KFC

The man did not let me in the toilet because he said although I ordered.

Zinger burger was ok but fries were worst,not like before they used to cook,and also their pricing are high,we do love their kfc chicken and hot wings but they really need to work on their prices so we can afford to visit frequently.

Love KFC, good tasting standard fried chicken

They don't fry very well chicken for me there is expensive

The waiting line is so long, and the food is worse than it used to be .

Cheap and it taste good and give you extra money

I've been eating at this KFC since I moved here. They used to be better because KFC used to be better. But in all a good experience. Lose 1 star because the toilet is always out of order.

Why bother with 11 herbs and spices if you can't even get the chips right.

Food was fine but service was slow and the bins were overflowing, disgusting. Seriously I had my youngest there and we will never go there again. 😡