KFC Croydon - Colonnades Leisure Park in Croydon

We ordered a 6 piece variety bucket where the chickens are rotten and smells so bad. Never expected this

KFC is located in a complex, with a large parking lot, free for up to 3 hours.

Closing time 11 pm stop selling chicken 10 pm.

Since when did chicken pieces become wings size?? And why is the boneless a thin piece dried up salty chicken. Absolutely disgusting food and never go back!! Go McDonald’s next door!!

I truly don't believe this is a KFC. It's the first time I've seen such a bad, dirty KFC. Really bad, customer service is very poor.

I am but the biggest fan of KFC food but nothing wrong with the food.

Shambolic. No chicken cooked at 5.30 Huge queue and long wait Dirty tables Clearly no management leadership No apology

Quick service wen u need it especially with young kids

Burger dry. Toilets filthy. Bored staff no interaction skills at all.

Fresh, quick service, thank you

What can you call this food? This is a thick layer of cornflakes with very little chicken. First time and never again. Just plain bad.

Nice and quick pick up. Not happy nor like the new seasoning on the fries!

The food way too expensive, but it came hot. Music is horribly loud. The place is clean, the staff the 2 young girls behind the counter are very good polite and quick with the order. They are keeping the place clean. This is so far one of the best KFC I have T Being to eat in. Also it’s halal.

A bit late and dirty but still very good food.

Very friendly stuff, food always fresh and hot, restaurant is clean. 5 out of 5 🙌

Food is so expensive now for what has always been below average food, cba.

Bad management bad stuff and bad food...

I only buy from here because it's the nearest Halal branch from my house. However, their staff always know how to ruin your orders, always make mistakes, miss items, service not as usual at other KFC restaurants

The fries tasted really good and was cut big and the chicken were more crispier than before and has more flavour and the gravy also tasted good as it wasn't runny and it was just the right amount of thickness and the flavour is not lost in the gravy, it's very well balanced. Had a very pleasant meal!

Multiple times I have collected food from this outlet and often they they forget to give the complete order, Today they forgot to give 10 wings. I called them but they have not mechanism of refunding or even issuing a voucher. Can;t believe this is a global franchise.

Possibly the Best KFC LOCATION IN CROYDON LONDON!!!! I am from east london and we tried KFC HERE for the first time as we drove past!!! oh my God WHO IS COOKING??? Who is the backbone of this place!! I MEAN serious business. How delicious KFC it’s like whole new level… i am eating KFC pretty much all my life!! How did i just discover kfc in colonnades here in CROYDON!!!! Absolutely clean place, friendly staff! And I went again to just eat there all the way from london! 100 *****

Very Very bad service can’t believe they talk to the customer like that the wings were very tiny it didn’t look like wing when I asked for change they said it’s the company we can’t do that and I can’t change it

What's there to say? Was ok. Takeaway order. No real human interaction, not even when collecting. Staff looked like they were miserable.

Food is good and hot just be careful with the bucket meals. Sometimes, the portions are small

The food is always cold and unfortunately the only reason I go is my wife and kids have no standards

Just had a Flat white coffee. Had to wipe the table ourselves.

I just bought 5 minutes ago burger meals it was cold I call shop speak to manager she was very rude

so many teenagers swearing and shouting. Restaurant was a mess, dirty tables everywhere

Tasty chicken and quite big portions.

The employee's looks like not happy working there. Ice cold workers

Ordered a bargain bucket through Deliveroo - it came with the tiniest pieces of chicken and some of it tasted disgusting. I then made the effort to take the pieces we didn't eat back (at my own expensive) and at least get some of it replaced... and was told they couldn't do anything about it. Since when can't a restaurant replace bad food?! Appalling service and food to match. Never going back here again.

Used to be the better kfc around but now every time i go in its empty. Last time i went half my order was missing so theres no checks. They tried telling some guy he cant pick what bit of chicken he gets... never heard of that before only when there was the delivery issue. They were only giving out wing pieces and got annoyed if you asked for no wings. Took ages getting someone to come to the till, a customer came in, waited and left whilst the person was having a casual convo with the kitchen through the shelf.

Clean, nicely designed just very slow service .

Quick KFC location and easy free parking.

Good place to eat chicken recipes.

They should have halal. The number of working muslims around the area miss out on kfc.

The lady who served us was quite polite. However, when one colleague came over, they started talking in a different language while we were waiting there to finish our order. Eventually, the food came out some cold and some scorching hot, so there was no consistency. We ordered the family feast. However, some of the chicken pieces were so small that I would say they were nuggets rather than pieces. Over all my experience, there was as you would expect from a kfc, although slightly more disappointing.

The manager is rude. I took some salt and then he told the staff to take away the salt bowl making me look greedy or something. I don’t take any sauces, my only joy is salt okay.

Rude rude rude ,especially the manager

We've just ordered via uber eats to a hotel and there is no sauce, no cutlery, no tissues, nogravy ehoch we specifically paid for. Do not recommend this place at all.

Very pleasant lady served me with a cheerful disposition. Unfortunately, didn't take her name.

Really good food, better than alot of kfcs I've had. Service was great, really friendly staff and nice and clean as well. Good parking and plenty of ordering screens

Overpriced for what you get...that's it🤔

Rude and dismissive staff. Refused the dine in that we ordered, claiming that the lobby is closed at 20:00 when the app and website states 22:30. Then after being thrown out we then discovered our food was stone cold to begin with, the cheese was still rigid squares!

Like in KFC. But very dirty not cleaned up

Very good on you are on the go good food kids love it

Boa porém não me ofereceu comprovante.

Quick service. We got a bucket for sharing.

Worst service ever experienced, self service ordering system never works ,dirty place oily floor and one on the rudest manager

Chicken was dry never again from here Wrap was missing cheese Chips cold and minium amont served Popcorn chicken was fine Staff were polite

Utter chaos! Self service screens not working, no sense of order amongst staff, orders incorrect, chicken so greasy, it was impossible to hold in your hands. Oh, and as per usual for these fast food chains . . French fries barely warm.

The food ok but the restaurant was dirty, tables uncleaned, and the toilets hadn't been cleaned in days

Food was ok ONCE we actually received it, asked for table service only got half the order and even the half we got wasn't all there. I would understand if they were busy but it wasn't busy at all.

***AVOID*** ***AVOID*** Absolutely Atrocious place, waited over 45 minutes, and when arrived three quarters was missing, the rancid filet burger that did arrive was cold and inedible. USE ANY OTHER RESTAURANT BUT THIS! ***AVOID***

This place is disgusting, and needs a good clean.

Staff got an attitude for no reason

CROOKS. Overcharged me and didn't refund

👥 The staff is nice 😊, but unfortunately, 😔 the customers are not as considerate. 🗑️ You can see rubbish scattered around instead of being properly disposed of in the bins. 🚮

Took kids in, I don't eat KFC! Staff were friendly, fast service, clean restaurant

Online app never works after 10pm.

Always crispy chicken....always good service....no queue.....nice and quick

Been here, 10 minutes standing at till, only to be ignored by staff and management. Eventually (only when requested to speak to manager), told “we aren’t taking any orders from the till” in a very blasé manner by Rese (as I was something you wipe off your shoe). Still waiting to speak to one of the two managers that has time to Swan around, but not deal with Customer Service!!!!! Finally, the manager that has only just clocked on shift had the decency to talk to me, where was the other manager (TOM) seems to feel that Customer Service is to ignore the customers and walk off! 20mins at til waiting to be acknowledged!! DISGUSTING!!! Training OBVIOUSLY NEEDED!!

Jest to tak brudno ze stoliki wyglądają jakby żule na nieregularnie rzygali i nikt tego nie. Bardzo śmierdzi a w kiblu wygląda jakby ktoś specjalnie opisywał deskę. Restauracja zmusza cię do picia dietetycznych napojów bo zwykłych nie ma w ofercie. Właśnie jakiś findus się wyrzygał... Ale schiza

Only two self-service machines were working...

Due to delivery not being available I had the misfortune of visiting this branch on Friday at 7:15 (27th Jan). The staff responsible for take away were all over the place (it wasnt overly busy) . No logical process was followed. My order was skipped to deal with a large order that came in after mine. When I asked why I was spoken to dismissively. I asked to speak to the manager. The individual refused saying "I'm getting your order now aren't I" . On handing me my order I insisted to speak to the manager. She disappeared somewhere around the back for some time, food was getting cold, so I left. I was shocked by the attitude of the staff towards me. I was shocked at the lack of process especially for a brand like KFC. I won't be going back to this branch.

I complained that the chips and nuggets were not hot, was told that they wouldn't be. They apparently changed them after 1min, still not hot. Won't be going here again!

Disgusting. Gave my son severe food poisoning resulting in a hospital visit. Avoid

Such poor service! Our order was missed/overlooked. Was left waiting when I approached a member of staff he didn't not apologise but just put a meal together that was not my order. When I finally got my order the burger was dry and HARD and extremely salty. Never had such awful KFC! A shame I couldn't give it no stars.

Absolutely awful experience, I wasn't able to pay by cash and was referred to use the machine that ran out of till receipt, so I had to make a note of my order. I was flabbergasted to be told I couldn't request my favourite type of chicken pieces, and on that note, I had asked for a refund. I don't believe I should be forced to accept something I don't eat as I have 'PAID' for it. If a customer requests a particular piece of chicken, unless its finished, they should have the entitlement to choose what they want to eat as they have paid for it, and no staff should challenge paying customers what they can and can't have.

PLEASE READ TILL END IF IT GETS POSTED…! Firstly I’d like to say if I could give ZERO stars I would… 😁, I went in at 18:00 with my family and used the computers to order but the system used looks like it’s from the 90s so gave up on that and joined the queue of other customers, waited behind two customers before me only for the boy(staff) to tell the first customer “will be with you in a second” 15 minutes went by and then called over again by the customer only to be told by the same boy(staff) be with you in a second, at which point I stepped in and asked when will the it be a “second” to which he smiled and disappeared to the back of shop, I believe the manager popped out looked at the queue then went back into his office, when we finally where served and paid, I had to wait over 45 minutes for my order even though I was told it would be 10 minutes, the three girls that were processing the orders they were clearly choosing to pack the smaller orders, when asked by several customers and stating been waiting over 30 minutes for the food the girls looked smiled and just looked back away from the customers, I paid £50 for my order my food was given to me but only half of it when I questioned them for the rest of my order they said that was all I ordered then I showed them my receipt and they looked at me and sighed as if I had asked them for extra, then one by one they passed me my full order, Honestly everyone working in this KFC should be sacked especially the manager who can’t keep his staff in order and if not sacked then they need to be re-trained to uphold KFC’s reputation… Until then I don’t think anyone should go here if you do then good luck to everyone who does just don’t go with high hopes…

What a time at KFC, waited over 25 to place an order. They had 3 member of staff all looking at each other as the queue got longer. When asked if anyone was taking order they just looked at you like yours not there. Manager just liked at the queue are walked back into office. After waiting 45 minutes for my food when I got home the cron was open and brown. Just to I will not be going back again.

We always give this KFC the benefit of the doubt and for some reason always come back. The past 3 visits have been disgusting. Often due to burnt chicken, missing items from orders, orders taking a long time to be served, poor hygiene in the toilets, an unclean lobby and untrained staff who clearly lack support. Todays visit was my last, we queued for 20m as several staff walked past the building queue carrying on what they were doing, we waited 10m for our food to be served. Thankfully this time no items were missing, however we heard others complaining that items were missing from their order. They are clearly understaffed and management have left them to run a shift without assistance. I have never seen a manager in there and there doesn’t seem to be any team leadership. I have attached pictures below of our visit today.

Just wonderful and always tasty 😋, Ya can never go wrong with KFC😉🙌👌

Ordered multiple meals for 8 adults & 2 children - mostly Zinger Burger/box meals. The zinger burgers were a sorry excuse of a burger. I do not think they use Zinger patties in this branch, they are most probably cooking the patties in house rather than using the franchise ones. Extremely thin chicken breast (not their signature chunky thigh), cold, fully of salt, more like a stand-alone chicken shop than the standard global franchise. KFC need to take action to investigate as it seems as though they are trying to cut their costs of this branch by using sub-par chicken. Definitely not KFC Zinger patties!! Furthermore, they forgot to add the 20 wings to our order, then we had to drive back to collect and they said we were lying. Thankfully one of the ladies was very kind and believed us! Why would we lie and drive all the way back for more wings?!

Do not order from this KFC as twice now they have only delivered half the order major items missing .just ordered 2 x 4 piece meals and only received 2 pieces of chicken and 2 portions of chips in total and 1 can of drink instead of 2. They do this with most orders Beware.

The one thing that never changes is how dirty the place is! On busy days and evenings you should have an employee just cleaning constantly....not seling behind the counter then cleaning then behind the counter again. The employees overwhelmed with work but very polite and helpful and fast! Well done staff! Very bad employer!

Food was OK but service was very very poor.

One of the better kfc's around.

•Halal KFC •Nice customer service

Very slow and bad service.. the screen where you can see the progress of your order was broken or staff were not using it. The front of house guys were busy chatting amongst each other and the food was left there and got cold by the time I got it and there were items missing from my order. But yeah wasn't very impressed. Very bad service and I didn't actually get what I had paid for.

We went to this branch around 10:40 in the night we order some chicken wings they all were burnt and they were not fresh at all my kids did not eat we did not eat we don’t like it at all and will never go back there

FOOD NEVER CAME AND SEENS TO CARE WALK IN PEOPLE THAN DELIVERY PEOPLE DO NOT ORDER FROM THIS KFC UNLESS YOU WANT IT TO HAPPEN TO YOU!

One black lady server is very rude! i can’t believe that there is a KFC employee like that! So disgusting!

Went there 3 times Good service!!

Customer service has been terrible on the two occasions I've been there. Messed up the drinks twice and had to go back and get a new drink. Ordered 4 pieces and half way through realised I'd only got 3 pieces. Went up to complain but was ignored and couldn't be bothered anymore. Second time I went it was the same unenthusiastic staff who managed to mess the order up again and make no effort to apologise etc. One girl in particular looks like she's on drugs or something. I get that they're just counting down the minutes to get their £8.73 an hour but it would be nice if they made even a tiny bit of effort.

Very bad service messed up my order 3 times in a row then they try to blame delivery driver. So who’s taking orders & packing the bloody food. Someone’s lying, what will I do with 4 corn on the cobs & gravy. Very RUDE & INCOMPETENT restaurant. Stay away from here, never again.

Wish i could give minus stars. The correct order didnt arrive. almost all items were wrong. Charged me for drinks which never came. My partners meal was never sent. And the the unhelpful system set by ubereats could not help with anything. So angry for having to go hungry after a long day. Following up on the order seems like the stuff that was sent was cold n dried out. Got the fillet burger instead of zinger. So all in all the entire order is inedible and in the bin. BEWARE.... DO NOT ORDER

Not fast food and boneless chicken wasn't crispy

I bought a vegan burger and cappuccino on take out. Very quiet time during after lunch. Quick service. Nice burger but coffee could much better. Im very happy that kfc offers both vegetarian and non vegetarian options.

Only 1 person serving at the tills. Restaurant dirty. Need more staff.

Need to get more staff for cleaning

0 star! From me!!! I come here every time and always am very disappointed! The service is very poor. They never bring the food to the table, missing food items ! The staff ignore you. It’s like the don’t care about you ! The food will get cold near the till, but they still don’t bring it to the table, the seem to take the food over for ‘english people’ and ignore coloured skin people. Very disappointed!!

Disappointed in my visit here mainly due to the cleanliness of the store. Given that the restaurant was basically empty it was impossible to find a clean table to eat at so I resorted to asking a member of staff to clean one for me. When I got my meal the fries were cold and the burger just seemed thrown together without care or pride. I’d only be back as a last resort.

Appalling customer service. Everyone working there seems to not care about doing the very basic of serving customers. I have been 3 times over the last 18 months and each time there was an issue. I was served by different people so seems to be high levels of incompetence are acceptable to management here or they encourage it. All my orders have either had items missing or wrong items included. Even when double checking with staff, they will blatantly lie to your face without care. In my last order, I asked for 2 x megabox and for both to include thighs. I was assured that would be the case and I double checked when picking up the boxes. Neither had thigh and the number of chips in each box was a joke. This is the closest KFC to us but won't be using them again even if entire staff are changed. Wallington branch have been much better and will go with them. Save your money and go somewhere else. Anywhere else.

Small greasy chicken and just the worst KFC experience of my life. Never again.

Not enough staff on counter & kitchen. 20 mins and counting for a simple order. Had to get refund and no apology from manager. Appalling!

Very slow much worse than other outlets in collonades

If I'm being honest, I've never once ordered from here and received all of my order, or infact the correct order. Feels like they are unable to deal with things now they've customers in-store, the drive through and indeed those ordering via Uber eats/just eat etc. The staff are always polite and the food we've received has always been okay.

The worst kfc. When I had to return to the restaurant due to an incomplete order, the member of staff was rude and unhelpful. No apology and had the cheek to say I should have checked the order was all there myself? Oh! I thought that was your job? I appreciate mistakes can happen. Blaming your customers is not the solution. It is not surprising the extremely high volume of complaints relating to missing orders. Clearly the customers are all to blame!

I’m absolutely livid! This has honestly been the worst order I’ve ever received. Firstly, we ordered the same box meal, so I don’t understand why you couldn’t figure out how to complete either meals. Missing a side and bites from one. Side and wings from other… On top of that, no zinger sauce in burgers? Burger buns burnt… tiny chicken breast too. Just over all the worst thing to ever arrive at my door. Wings smell like cat food. Just absolutely gross. Order 2286, who ever put that order together should be highly ashamed of themselves. Poor driver said he was waiting for half hour at the restaurant too.. for what? A incomplete dirty order.