KFC Cross Hands - Llandeilo Road in Carmarthenshire

Awesome staff spotlessly clean.

Wait time was basically zero, paid, sat down at a table and food was ready that quick. Staff were friendly. Location was clean.

Been here several times now an they just haven't got anything always running out of stock

I just had a mighty bucket for one and it was lovely

Went as they opened in the morning. Service was amazing and fast. The lady behind the till was great!

KFC in Cross Hands is clean. The food was exactly as expected and nothing was missing from our large order. Special thanks to JULIE - very nice and helpful person. I wish there were more staff like you. JULIE you are the best

Clean and tidy. Good food. Great, friendly service by Julie

Really lovely staff, my daughter said it was the nicest KFC she's been to!

My partner and I had a nice experience in KFC until a minor mistake got blown out of proportion. I am not normally one to write reviews, however when the manager of the store is screaming at his staff and making rude comments about myself and my partner for a mistake he made I have to say something. The error in question was that we ordered 1x spicy mini wrap and 1x BBQ mini wrap. We were given 2x spicy mini wraps so took one back and asked if it was possible to have it changed. When the lovely girl behind the counter went back to explain to the manager, he decided to scream at her that he did not make any errors and that we had just ordered wrong. The whole restaurant could hear this happening. When we received the correct wrap it was squished, ripped and had so much sauce in it that it was inedible. We did not complain about this as we knew it would cause more harm than good. Whilst this is speculation, it felt this was done out of anger as he believed we were in the wrong. Honestly it just put a dampener on our evening and having someone in management screaming and acting like a petulant child is disgusting.

Just went through drive through, bought 14 poece bargain bucket, it had 10 legs and 4 wings. Chips were hard and not full portions. Very disappointing

Me, my partner and kids went to this restaurant on a rainy day, when entering the restaurant my partner slipped on the greasy floor as the rain and grease neger mixed well, not one person come to see if she okay despite her going to the toilet past the counter. When we finished and when to leave she slipped again and still not one of the employees even looked to see if everything was okay.

This is the second time we go to this kfc, where they didn't have the chicken needed to complete an order put down. Their reasoning being the last cooking was at 9. When they only close at 11pm. They didn't even try to compromise by giving different suggestions on what they could do to better the situation.

Drove through. Staff were very polite & friendly. Food was quick & tasty. My only moan would be the small portion size. This may be the norm now as it was my first KFC in years so can't compare it to anywhere else.

Service was easy, friendly and quick

Fab food great staff fast service what more can you say the food was also 🔥🔥🔥

Grandchildren managed to get me into another KFC after I told them I enjoyed it last week. They had to drag me in kicking and screaming of course, wink wink, so I just had to try another one, and again I wasnt disappointed, I just love thier chips, the chicken is so fresh and the coating is amazing, and its been really hot both times, not luke warm like another fast food chain I wont mention. Thank you KFC for restoring my faith in fast food outlets.

Very clean good food great staff

Didn't actually get any food today as the drive thru staff wouldn't accept 2 separate orders from one vehicle. I was told I'd have to collect the first order and then drive round and go through again to put in the second order...utterly ridiculous! Staff seemed shocked that I would rather go without the 2nd order than sit ANOTHER 10 minutes in the drive thru wasting my time and fuel...come on KFC, it's not difficult, no other fast food drive thrus appear to have a problem taking 2 orders from 1 vehicle as my friend and I regularly do this when we're on the road!

Worst KFC EVER ASKWD FOR 3 ZINGER BURGER MEALS GOT PLANE DRY BURGER COULDENT EAT IT RUBBISH

If the staff moved any slower, they'd fall over. There's always problems with the system only saving grace is the foods not bad

Cracking drive thru experience. Efficient service from all staff involved, shout-out to the super speedy ginger ninja that served me👍 food was piping hot and seasoned fries were bang on.

Food was really fast and delicious. The lady serving, I think her name was Julie was so sweet and really helpful and had such a positive attitude. Thank you for great service and great food.

One of the faster k f cs......just

Looks rough as houses. Food was barely warm. Baffling customer service.

Stopped for lunch on our way to visit family.

Cross hands is the worst KFC ever been too and I've been to a lot around the country. My wife won't eat KFC anymore due to this one. We eather have chicken lover cooked and the size of 50p peices or can't be bothered to fill the popcorn chicken tubs to the top or fill the chips packets. I also please stop using that bloody chip seasoning 🤢

Good food good service 2 disabled parking spaces can't see much about the atmosphere there weren't many people in there.

Nice place to eat delicious chicken

Food was tasty and service was polite but the place was like a ghost town.

Why do they keep messing with the fries? Put them back to the original fries the new ones are hanging.

Always clean, the screens are easy to use and the staff are friendly.

No tea or coffee .puts people off

Take away was ok. Bit slow on service and had to wait for some to be cooked and brought out. Food good though.

As KFC goes it's one of the better ones. Order has always been right and seasoning has a good balance (know a few places that are way too salty). Temperature was good too.

So returned to see if anything has changed. Kfc app is down. So they cant apply the discount codes. The place is a absolute joke. Then i ahd to wait for my food for 10 minutes. So much for being a fast food outlet. Service is always shocking in this place. Sort ot out kfc. Absolutely shocked at the window while waiting for food to be prepared. Staff pinching each other with food prongs. Then just casually put them back ready to be used to serve food. Another member was just picking at there face. It was like a school bus had just dropped off kids and let them have a go in the kitchen. Surely kfc should have a higher rating than 3 in the window. After seeing what goes on in the kitchen. A 1 star food rating would be more than enough for this KFC

Stopped for services use from long drive. Awkward car park steep hill to access it. Lots of over flowing bins. However plenty of tables inside, toilets fairly clean. Food good but tiny pieces of chicken. Considering the huge rise in their (kfc) prices recently we won't be using kfc as much any more! No matter how tasty it was. £10+ an adult meal for fast food isn't affordable anymore.

The tasty food is probably the only good thing about KFC, sadly. Ordered on the app selecting table service but despite being the only people in the restaurant, the staff couldn't be bothered to bring it over so just shouted at us to come and get it. Upon collection, was told that the drinks weren't available so could choose a replacement, which was fine but I can't imagine it's hard to update the app to say things are unavailable. No real "thank you" or "sorry" from the staff. Do they get no training at all, I wondered? But then again, shouldn't need training in basic human courtesy, really. Pretty poor but tasty food.

Friendly staff and choice of food

App is totally useless and a waste of time. They do not deliver 1.7 miles away on the same road, but the food was nice and fresh. Staff were friendly too.

Very cold food will not recommended the food there staff not very nice taken the problems to food safety standards should never been 2 KFC in cross hands coz there one right by the motorway which that afar lot better and cleaner the other KFC should be used for something else

Food was good, wait was a little long

Had to wait for chicken in a KFC believe it or not. No sorry for the wait when it did finally arrive.

Nice ambience, easy going staff

Terrible place, all drinks either zero or low calories, stop poissoning your guests with chemicals!

Absolutely disgusting place to visit the food is terrible the staff are so bad the customer service is absolutely appalling especially with the older lady with grey hair that serves you she makes no I contact sticks a hand through the window and is just a horrible person to deal with I would not recommend anybody going to this KFC it is absolutely shocking

3 star food hygiene rating , do I need to say more.

An average KFC experience. No parking available on-site so we had nowhere to eat our meal.

Food and service were quick and all good. Why is there always a problem with the KFC app?

Typical KFC , but never gets busy so in and out quickly

Slidy floor but clean and food good

Had a fillet tower box meal. The chicken breast in the burger was the same size as the hash brown. Thought they’re forgotten to put it in there when I opened the box. When I complained, I was told they were all that size now. They gave me a refund. I used to enjoy a kfc but if that’s the new size of the chicken breasts I’ll be wasting the extortionate price of £9.99 for a box meal somewhere else in the future. Stop ripping us off kfc!

Great. Would be awesome with proper texan gravy

Nice fast service when we went no complaints food came out super hot and fresh. Not just slapped on. Ice tea actually had nice flavour

Chicken burger fillet stiff, wings and fries very greasy. Drinks 3/4 quarter filled with ice cubes so we couldn't feel to much taste what we have been drinking. Order had missing item and nobody available for several minutes to come to the counter. Avoid as a plague. Terrible service and food. Not the standards which you can expect from kfc. I am regular KFC customer but this place is a big mistake

A low quality KFC. Staff are pleasant enough and it is clean but the food quality is low for a KFC.

Cold chicken and when asked to change was told no as I had taken a bite

Really poor service from the staff at till (Tyler). Not helpful at all. Had an offer on the app which I wanted to redeem. Even before scanning the code he said they wouldn't be able to provide it. Won't visit again.

The best KFC we've ever been to! We're not in the area often, but grabbed some food on the way back from St Clears. I usually go to the one in Fforest Fach or Morfa - sounds odd, but this one blew the other two out of the water! The chicken was absolutely amazing!! Whatever you're doing, keep doing it. Will definitely be back

Food was fresh and hot. Not from there but stopped while passing. Generally clean

This place was teeming with chicken, I had a chicken burger and ate it all up

Food was nice and hot, enjoyable.

Poor service waited half hour for our food and then it was wrong won't go back there......

Standard KFC - good for what it is

The of the best KFC 🍗 👌 I have ever used, clean ( very clean ) very helpful staff 😀 👍 food was so fresh it all makes a great experience 😋 .

I enjoy KFC and the food in crosshands is generally up to standard (chips are sometimes undercooked and hard) but there's always an issue with my drive thru order without fail. Usually it's the wrong sauce paid for or none all together. On this occasion there were too many errors. I ordered 2 zinger box meals and a kids bucket. There was no lettuce in both zinger burgers, instead of the Pepsi ordered with one of the box meals I received robinsons squash in a cup, and with the kids meal there was no robinsons fruit shoot that usually comes in a bottle. We made do by sharing the tango with my partner and pouring the robinsons in to a small cup for my son to drink (although I might as well have just given him squash from the cupboard). Very disappointed. That aside, the food was hot and tasted good overall which is why I'm giving 2 stars and not 1.

Food could've been hotter, no internet signal to get my online discount code, tables needed wiping down!

Only thing was the hot drinks machine wasn't working ,

Met the tiktok star @jamesapirate

One thing that I was looking forward too was a cup of coffee having come from South Wales and no hot drinks the machine was broken. Not good news

Greasy lumps of something not nice

Shocking … app is down apparently for this store !?! But it lets you put the order through .. takes £35 from your bank then it cancels the sale !?! And the money is stuck in your pending for 5 days but they won’t honour the order!

Possibly the best kfc in south wales IMHO. I've been a good few times now. Just like to say big thanks to the staff. Food was piping hot, well cooked. I had napkins and salt in with my order 👍. Simple.order done well. Thanks again.

Worst KFC around. My other half prefers KFC over mcdonalds so unfortunately I have been here a few times...I don't know why she keeps going! Service here is always slow, food can be cold or wrong orders, some members of staff are polite and others are just pure rude. Never a straight forward order....something always happens. I refuse to order anything from here. Mcdonalds is a much better option in regards to service, cleanliness and correct hot food orders Ordering from the counter is a terrible experience. Some staff working hard whilst others are just there....the last time I ordered people were arguing and shouting at each other. Managers need to sort out their management of facilities!

Slow service but food was fresh

Need a sign in the order window to say there is nobody there so move to collection window. Chips were hard and certainly scarce. As with everything else , it's shot up in price. Although overall it was good i felt sick at the amount of cash i parted with

Best ever at any KFC that I've been, fresh hot and perfectly cooked, service very good.

I just wouldn't bother from drive away without having anything

Badly managed ....enough said....

Didn't get what we ordered, was totally messed around. Never had a good experience at cross hands KFC last time ill ever go there.

Chicken dry, overcooked or kept warm for far too long. Some of the chips were undercooked and hard in the middle.

Waited in the drive through for over 20 mins, they got the order wrong, the woman service us was extremely rude and impolite. And its like they threw the chips into the bag from the other side of the room. Love kfc and it's a shame that the service is like this.

Call in to grab a bite it was ok

Little disappointed No drinks and coke I had was flat and mostly syrup And chicken burger cold and very dry chips cold Plenty parking with disabled access and wheelchair friendly

Food was cold, not up to much tbh. Will not be returning to this particular KFC

Waiting to long for service inside

Shut at 2200 told me to go through drive and had no vehicle shocking if your open till 2300 stay open till that time

Has improved. Monitors work now, but still buggy. Server very helpful and efficient. Nothing missing from order. KFC chips / fries still awful. But if the company can't get them right after God knows how many years, they never will.

Cold chips asked for more...had more cold chipd

Staff at this kfc are ignorant and lazy. Three girls walked past me without a word and just didnt want to serve. When they decided to take my order one got me drinks and dissapeared and the other girl with a jacket ten times to big with her cap down so far over her face she couldnt see and gave me my food no word. There were old chips left on the counter she couldn't be bothered to move them i asked her to move them and she just walked away ignoring me awful attitude.

staff are rude and moody. major lack in hygiene (as pictured. this was like this for about 2 hours, even when it was quiet. still wasn't cleaned before i left so no idea when it was actually cleaned). 1 person serving at the front and about 5 people in the middle/back chatting away laughing. que was out the door at one point and the poor girl at the front had no help. this place has really gone down hill and its such a shame because its one of cross hands main food chains. food wasn't the greatest either. very disappointed.

Fast service. Typical kfc. Car par is a short walk down a ramp.

Food is standard level for KFC. However the service has been incredibly slow the last few time. Either lacking staff or staff at badly trained. Something seriously needs to be fixed at this KFC. Used to be a great quick drive through for a snack between cardiff and west wales. Now it’s a risk that you’ll be sat in a super slow Q, then asked to wait a long time for the food to be made. Something must be wrong with the prep. Doesn’t seem to be a problem in any other KFC. Hope you get it fixed.

Chicken was dry and the fries were cold. Didn't get any sides or bottle of pop.

Small car park to reset with disabilities ramp to KFC There's also a drive through

Always have to wait every time I go there (drivethru) .

Staff were very helpful and considerate.

Fabulous service during my last visit. 2 young ladies really on point.

Good quick service, but can get busy at drive through at peak times !

It's a KFC... coffee not as good as MCD. Chicken is delicious, fries are average, but I'll still be back for the chicken :-)

Dirty with food on the floor, quick service very polite, chips were not cooked enough still hard... & this cost me nearly £10... Pics of food on the floor are included