Based on 8.930 opinions finded in 3 websites
Based on 8.930 opinions finded in 3 websites
Nº 601 in 963 in Coventry
Opinions
Succulent chicken every time and always on time.
Chris . 2025-06-02
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Order never arrived. Waited for more than 30 minutes. I put in the correct address though and even messaged the courier exactly where I will be. I received a message that I should come out of the door and stood outside the main entrance for over 30 minutes. He never called back. Rude as well.
Pearl . 2025-05-28
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the chicken is too salty. can you reduce the amount of salt on the boneless
Nnenna . 2025-05-26
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Food missing from order yet again, I gave the benefit of the doubt after last time, but again missing items from order….
Ben . 2025-05-26
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hi , the drinks was very warm , can of Pepsi's
Mik . 2025-05-25
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Wrong item supplied need more care picking
Teresa . 2025-05-24
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Our order was missing the popcorn chicken. Otherwise everything else was fine.
Jo . 2025-05-23
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again food missing this time corn on cob and extra sauce otherwise food was lovely and hot.this is 2nd time food missing so probably won't order again
Catriona . 2025-05-22
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Pretty insulting to insist that I can only use thw console to order and not the counter, I am dislexic and find this difficult, on top of this no hot drinks and no Orange juoce, not a good experience.
keith ridley . 2025-05-19
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never delivered unhelpful staff,.
Gareth . 2025-05-17
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Made a request for no ketchup on the burger..it came smothered in ketchup so bad that I had to throw it away
Emma . 2025-05-09
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It was poorly packaged. It was all mushed in one bag which had torn. The food was cold and the drink warm. I was pretty unhappy as I was looking forward to this after a long day of work.
Dylan . 2025-05-06
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chicken was stringy in the burger. had to spit most of it out.
Yvonne . 2025-05-05
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Delivery drivers need to take there time when deliveries multi orders! Received someone else’s ordered first!
Chloe . 2025-05-05
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good service food was freshly cooked and hot when delivered
HELEN . 2025-05-04
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Missing items and chicken wasn’t fresh.
Antoinette . 2025-05-01
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Staff previously made me download KFC app to use blue light. This time they said they aren't taking till orders and blue light only applies on collection orders. Tried telling me it has always been this way! Poor customer service and shame on KFC for making Blue Light harder and harder to use. Took our custom elsewhere
Ame Bannister . 2025-04-29
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amazing everything was perfect I will definitely be ordering from this kfc again thank you so much
Emma . 2025-04-28
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Was given 10-25 min timeframe at point of order but just kept getting longer and longer. Eventually delivered around 50 mins-1hr after order. Wouldn’t have ordered if I’d have known.
Sam . 2025-04-27
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Food was cold, courier was carrying the food in an Iceland bag for life, not an insulated bag.
Melanie . 2025-04-27
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One of the worst experience I ever seen before from kfc No taste too much salt on wings and also no greetings from staff
Tekken Jin . 2025-04-26
MORE AT Google
Thank you for the nice food 😋 😊
Liam . 2025-04-18
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Our order actually didn’t arrive. He marked it as delivered when it wasn’t and I couldn’t contact him due to the fact it was marked as delivered.
Molly . 2025-04-17
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party bucket is always missing something.this time only 5 strips and not 10.beans only half full.please check orders before sealing
Warren . 2025-04-16
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It is okey need to improve their customer service and clean the store and toilets
Suleyman Korucu . 2025-04-07
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Absolutely awful. Food was stone cold and I was missing more than three items.!!!! I want a refund
Saskia . 2025-04-04
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Not great. Requested no mayo and extra cheese and this was ignored. Food was lukewarm.
Kerry . 2025-04-04
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So unhappy about my recent order. I don’t usually order for delivery from KFC and when I had too after 11 hours at work, I got nothing. Delivery driver had the wrong order (doggy bag) with somebody else’s name but my address and my order number. Rang KFC and said they couldn’t do anything because it’s the driver’s fault. I don’t think the driver printed the food labels. Had to drive to the store to collect my actual order after demanding that needed to explain the situation to a manager.
Joe . 2025-03-31
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The food was cold and the drink was warm
Aivah . 2025-03-30
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Avoid ordering!!! Waited almost an hour and a half for the food and they were stingy with the rice, there’s about 12 grains! will never order from this kfc again.
Shereiss . 2025-03-30
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12 pieces of boneless was missing had to drive and pick them up myself
LEIGH . 2025-03-28
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SCAMMERS! Just watched them try to scam my friend. They switched bank notes and claimed his was fake. They took the note around the back then brought a load of other notes back with them and chose a fake to tear up. Luckily it was filmed and one of the workers gave the money back. PLEASE AVOID OR FILM YOUR TRANSACTIONS FOR BACK UP.
Adán Bosque . 2025-03-26
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absolutely disgraceful service the courier was sat for a long time in the KFC awaiting food and it's arrived cold
Alfie . 2025-03-21
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Have tried contacting you via the link you gave me and it is not going through. You have offered me £15 for a £35 inedible meal. Please look at the picture again, and please try again!!!
Simon Khatkar . 2025-03-20
MORE AT Google
freshly cooked hot when delivered brilliant
HELEN . 2025-03-16
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first order took over 1 hour and still had not even started making it, so cancelled that orde. started a new order (this one) which then took another hour when estimated time said max of 15-30 mins. food was also mostly cold and soggy on arrival. driver got lost and needed guiding in for another 10 mins
Kris . 2025-03-14
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I ordered food for family members as we were celebrating a birthday and it was ridiculous at how long it took just for one bucket!!! Would have been quicker if I had just collected myself. In the end, the other food I ordered (I ordered from a second place too and that arrived on time!!) has gone stone cold because we were waiting for nearly an hour for a bucket of chicken. Won’t be ordering through here again. Awful service
Reena . 2025-03-14
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awful. not on time and didn't get any chips
Jacqueline . 2025-03-13
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Food was cold the chicken was dry the chips was cold the beans was cold not ordering from here again
Denise . 2025-03-12
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No chips burger and wings were cold. Want either a refund or order to be sent correctly
Nicola . 2025-03-10
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food was not nice at all wasn't given the right items that was asked and also put it on the comments on the ticket
Rebecca . 2025-03-10
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Absolute joke gave the wrong order to be delivered.So had to go through the hassle of claiming a refund for the whole order then have to reorder which then took another 45 minutes to receive . Kfc walsgrave get grip it’s not that difficult to complete the correct order of 3 items
janine . 2025-03-09
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Food could have been warmer. The drinks were warm too. When we initially ordered, it said our food is always delivered between 20-30 minutes and it arrived at 8:00pm, which was 1 hour 15 minutes after the order was made, so no we are not happy.
Kiran . 2025-03-08
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So called in to kfc order my food for the kids. They had kids meal and the staff only went and put the hot food in the same bag with the pineapple and put the hot food on top of them as well. And also no paying customers could get to the counter because of all the delivery people all standing in front of the counter flashing there phone to the staff every time they was near them come on ppl get it organised you have being doing this service longer enough to have some thing in place.
Matthew Dyke . 2025-03-07
MORE AT Google
Very bad Bathrooms are dirty Staffs are busy Chicken is worst
Nikhil Raj . 2025-03-06
MORE AT Google
Robbing and deceiving customers. That's what you can say about this place. Order placed for takeaway, fairly quick service, you get it packed, you leave. At home, a surprise - an incomplete order (no drink in the set). You pay for the set - you only get some parts. That's how they make money on customers - cheating and robbing. Thieves will just write "sorry" to every customer and think it's over. According to the company, you don't get a refund for robbing. This is how KFC makes money. Robbing customers - who will stop the corporation? An ordinary citizen is punished, the corporation mocks customers and continues to rob
Diabeł comdar . 2025-03-05
MORE AT Google
food was awful!!chicken dry chips cold soggy 36.00 spent on horrible food tryed calling several times no answer.last time we went hair in chicken gave us another piece appoligised told us to complain to head office.order number 5006
Sasha James . 2025-03-02
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Veggie rice box did not come with the mixed bean stacker. I had the double down zinger. Terribly constructed and just fell apart
Angelo . 2025-03-02
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wrong chicken bites got delivered and no supercharged dip
Catriona . 2025-02-27
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Food items missing , drinks missing and special requests not followed
Emily . 2025-02-27
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Order was unacceptable. Chips not cooked properly. Chicken over cooked and inedible. Gravy basically water.
Ian . 2025-02-26
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Food was cold and chicken had gone sweaty, which really meant it tasted bad, I can usually eat cold kfc but half of this is still sat uneaten on my kitchen side. Top a long time to deliver overall unsure why.
Sophie . 2025-02-23
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thank you so much for sorting out the mash for me x
Emma . 2025-02-23
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2 big bottles pop missing on order so no family drinks 6.50 wasted time so meal not complete or enjoyable without drinks ordered poor service checking order .
gail . 2025-02-22
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our delivery was great . delicious food . thankyou .
Jill . 2025-02-22
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ordered 2 10 PC variety buckets only received 1 6 PC variety bucket
Mikal . 2025-02-22
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Hasn’t arrived. Delivery driver done one with my order
Becky . 2025-02-21
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Delivery driver was good, checked and delivered the correct order
Arlen . 2025-02-19
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Gave me the wrong order but still ate the food and it was 10/10
Kirsty . 2025-02-15
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I got so poorly from the food from here last night and one of the box meals was messed up!
Nicole . 2025-02-14
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very enjoyable, Dilivery good. 😊
Cathryn . 2025-02-14
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Absolute worst kfc. Order is always wrong. And wait time is always long.
Deon Oosthuizen . 2025-02-10
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Got the completely wrong order not happy at all won't be ordering again
Dean . 2025-02-10
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Missing one boneless banquet from order tried ring restaurant no answer and now way of getting money back
mark . 2025-02-09
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my burger was rock solid couldn’t even eat it
Emme . 2025-02-08
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Lovely food and still hot but no dips at all which was disappointing
Lynne . 2025-02-07
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My fries and mini fillets were missing from my order. I’ve raised this with just eat 3 times to no avail
Michael . 2025-02-04
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The chicken was tiny and mainly bone .
Donna . 2025-02-03
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items missing and it tasted like chemicals
Tia . 2025-02-03
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It was too salty and the oil was not good.
jobin john . 2025-02-01
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the food was rested on the cold cans of pop so some of the food was cold
Angela . 2025-01-31
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Only complaint I have is that I received the incorrect cookie favour.
Alison . 2025-01-30
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Food arrived it was hot my only criticism was the pop was warm
Steve . 2025-01-26
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Delivery was prompt, food arrived warm, no complaints.
Valerie . 2025-01-21
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The driver was very rude shouting at me because he didn’t understand where I was telling me to go asked for my delivery code before delivery my food has his wife and kids in the car so guessing they wanted my food food was freezing there was no gravy
Kristal . 2025-01-20
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Very bad the chicken fillet was very small and think worst food ever never again from this store
Terry . 2025-01-19
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food was over done burgers were nearly burnt
shane . 2025-01-17
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The delivery is always fine but the service from the store is appalling as always things missing or incorrect
dawn . 2025-01-14
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Delivered half of the items from a 55£ order , just eat never replied to my claim.
Andre . 2025-01-13
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Ordered via the drive-through big mistake as the fella (Suganthan was his name) taking the orders could hardly speak English and totally messed my order big time. The chicken was dry and chips cold. TRAIN YOU'RE STAFF
EmJay . 2025-01-12
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He was outside in the car for ages and went to the wrong door
Paige . 2025-01-11
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delivery driver stood 1 flight down (13 steps ,I'm mobility challenged) for 20 mins on his phone cold food and he laughs and kfc offer £4:13CREDIT 😆 off a £16 **ish meal ABSOLUTELY SHOCKING CUSTOMERSERVICE WALSGRAVE RD CV2 4BL
Paul . 2025-01-09
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Had food missing and all the drinks missing. No one picks up the phone to sort it out.
charlene . 2025-01-09
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Just want to leave my experience in KFC Coventry - Walsgrave Road 276/278 CV2 4BL 8408, I usually do not post any reviews but now I want to because I was very surprised about the customer service, I ordered my food on the kiosk and I been a bit of trouble with my order, so the KFC worker Inga helped me with my order, she was very patient with me, very helpful, smiling, friendly, she explained for me everything how to make order, I didn't see before service as I get in this KFC. Definitely, I want to back. P.S Food was very nice and fresh.
Greta Jakovenko . 2025-01-08
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The chicken and fries looks like they were old
Allen . 2025-01-05
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quick delivery, good quality food.
Vicky . 2025-01-02
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When you ask for coleslaw and they beans that your wife hates not happy as they kfc do this a lot hot bean when the person clearly want cold food
Billy . 2025-01-02
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restaurant had our order ready but not enough delivery drivers, order went in at 17:34 finally got food at 19:37 even went to the restaurant to find out, very disappointed food was then cold
michelle . 2024-12-31
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Everything was cold, only the gravy was still hot.
michael . 2024-12-31
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this time the quality was poor, nowhere near the standard you would expect from kfc given the price, if that is the level of quality going forward it will be some time before I use them again
Jim . 2024-12-31
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Around one hour ago we went there and ordered zinger rice box with wings but now at home when I opened it there is only salad with zinger and wings , that’s totally disgusting service really very disappointing I paid full money and what I received and also now I am trying to call them but they said can’t connect at the moment . 😡. Same thing happened with me again now I just went there now 30/12/2024 at 16:50 , I ordered rice box with extra zinger and again I got salad with chicken only, I confirmed with staff its a same thing which I order but again now I am trying to ring so that I will ask them the number given on website is not working, this is completely disappointment, very poor customer service. My order was 6044 via kiosk I hope you will take any action this time . Very bad experience.
Kesharineha Kesharineha . 2024-12-30
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excellent service, and good warm food.
Dawn . 2024-12-27
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Missing items. Reported this no response kfc gone down hill
Stuart . 2024-12-26
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our order was great. delivery on time and everything we wanted came . thankyou so much . we really enjoyed it .
Jill . 2024-12-24
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30 minutes late from the original delivery time due to the driver taking more than 1 order and delivering the other order first, this other order was in the opposite direction to my house causing the food to be cold upon arrival
Harry . 2024-12-23
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Paid for 8 piece bucket from machine. No receipt. (Legal requirement). Drove home to find food missing. No pop corn Tried calling 3 times just rang out. Very poor customer service. Machine should have roll. Orders should be checked and phone should always be answered. Ill just go hungry as i didnt get the food i paid for !!!.
Richard Mason . 2024-12-20
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the chicken itself was fine but the coating was absolutely rubbish not like other kfc,s I've had will not go there again
stephen . 2024-12-18
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Not the first time they have given us gravy instead of mash, seriously how hard can it be. Really annoys me something so simple for them to get right ruins the meal as a whole.
Lisa . 2024-12-18
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Very worst, food was not hot, no chicken popcorn in the snack box only filled with French fries..
chandramohan . 2024-12-18
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Nothing we ordered arrived asked driver who told us to contact just eat £40wortjnof food we can’t eat
Siobhan . 2024-12-15
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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61 Opinions
My food was great and expertly made. The staff member serving the person in front of me was a bit slow though and made the sandwich wrong and had to remake it which meant that I had to wait longer. There was also a group of 11 year olds hanging around for seemingly no reason. They weren’t in the queue and they hadn’t bought anything but staff didn’t seem to be asking them to move on. They were kicking a football around in the shop and none of the staff seemed to care.
642 Opinions
Van drivers beware this place is a thief's dream. The car park is poorly lit and despite parking my van in one of the few spots covered by a CCTV camera, my side door had been done within an hour of arrival. The overnight desk staff didn't want to know & told me to take it up with the manager in the morning. Management agreed to check the cameras "when they got chance". I went back the following afternoon and was told nothing was visible, meaning either they have no working cameras or they weren't interested in helping, as the CCTV was pointed directly at my van. They refused to let me view the footage and said they'd only deal with the Police, who weren't interested either. So all in all, an extremely expensive stay for a single night in a budget motel. Save yourself the hassle, pay the extra up front and stay somewhere safer.