KFC Coventry - Tile Hill in Coventry

Encouraged by the recent advertising campaign on television this was my first visit for some considerable time, and I won't be returning any time soon. I enquired about the Colonel's Boneless meal but was provided with a meal "deal" comprising of two pieces of chicken and chips, with a drink. The chicken was a breast, bone in, and a leg, and was okay but nowhere near as nice as I remembered. The chips were limp and soggy and half of the portion was unbeatable. My choice of drink was still water, which was actually the highlight of the meal. They definitely need to improve at this venue.

So I ordered from Just eat, 30 mins went by, "preparing your food", make it 1h 30 "preparing your food" and it stayed like this for 3 hours and at the end of it I didnt recieve my order. As one would do I tried to call them, they have some auto response saying they are not available. My call history has over 15 attempted calls through over 2 hours of waiting up and inevitably moving on upon not recieving anything. For the price charged, the customer experience is appalling, please attempt to make a change because this is pathetic from such a large scale franchise.

Though it's been a year since my last bad decisions to eat here, but NO had a zinger burger got home, 40 mins later can't stop being sick ever since. AVOID they really don't know how to cook at KFC

Not the finest, but it is a KFC.

I wonder how much extra money they take if they miss supplying one item per order? My rice was missing from my trilogy box meal, how difficult can it be to look in the box and recognise a whole plastic carton is missing?

It's KFC, chicken fine but it's a shame there was food debris on the floor, seats and table top. Is no one allocated to clean up mid afternoon, not busy period?

Great chicken and super kind staff.

If you pay cash you wait longer

Waited over 20mins for a simple meal, others waiting were gettin frustrated too. Wasnt fast food or pleasant

Very, very slow employees, not working to be called a DRIVE THRU

I basically use the self-ordering machine every time I go to KFC. The food is hot enough.

Was parked in the car park while eating at KFC for 20 mins and got a £100 parking fine. Do not use this location.

I ordered an 8pc Dipping Boneless Feast with a bottle of tango. When the food arrived, the Uber driver didn’t have the bottle of tango that I paid for. I tried phoning KFC but no one answered the phone. I’ve called several times but still no answer. I’m disappointed with the customer service and missing item of my order.

Sat inside, toilets were dirty and smelly, food was cold, tables were disgustingly dirty and the bins were full we couldn't dispose of food after. Will not be coming back!

I was looking forward to a kfc as I hadn’t had one in years and after that one it will be a few more years before I have another one.It was nothing like the original and was full of grease.

Absolutely shocking service. Paid for my meal at kiosk, the amount came off my card, but order didn't transfer to system. After showing the transaction had come off my card, excuse after excuse was given. I even showed him my KFC app where the order had clearly gone through and the KFC reward “game” had popped up. After all this the manager told me I would not be getting my food and after me explaining every single thing from my side and payment and me showing my card app, he decided to start laughing. Avoid

No Hot Wings in my Buffalo Burger Tower Box Meal !!

Messed up another order and in there defence I may have worked out why🤔 The order is placed via the drive through audio station which faces a busy road and all that background noise can make taking the order difficult, even when you go over it several times. The standard wait for order delivery to window and the now standard verbal double check with staff. You exit and head home to enjoy hot food and while emptying the big bag you discover the order error 😳 You have your moment, catch your breath and push yourself forward because of hunger and it’s getting cold. You enjoy your KFC and don’t revisit for several weeks in the hope that things improve.

The slowest fast food drive through ever experienced. I know mcdonalds next door isn't the fastest, but this kfc establishment makes them look rapid. Don't stop off here for food if your expecting your food within the same month at the drive through.

You have to wait a minimum of 10 - 15 minutes for your meal when dining in, staff are more interested in to bowing to the demands of the likes of just eat who barge past you - I also find the majority of the staff at this restaurant unhelpful and unfriendly

For kfc is very shame I walked in around 9h30pm today the 26/07/2024 Not been told that is closing soon then a very old women doing the floor start being aggressive and ask me to take my food and go away even before the closing time what shame for a kfc customer service Then i did refund my meal Never ever again kfc I used to have a meal at least every 2 days over there

The chips are horrible. KFC REALLY need to address this. Their chips are always cold and soggy. Why do some many KFC branches battle with serving hot and properly cooked chips? Went there one night and this place had locked its doors just after 9pm with people inside and no reason as to why it was done and every time someone tried to open the doors the staff merely looked at them then looked away and ignored. I thought you were obliged by law to remain open during your advertised hours of trade? Also on several occasions they have run out of sauces or serviettes and such like, which is very shoddy.

DO NOT COME HERE OUTSIDE OF KFC OPENING HOURS. SMART PARKING ISSUES TRESPASS PCNs FOR DRIVING YOUR CAR ONTO THEIR LAND IRREGARDLESS OF TIME SPENT.

Parked there for less than 15 minute , just received a parking ticket.

I am writing to express my dissatisfaction with my recent experience at the KFC store. Despite specifically instructing the salesperson not to include chicken legs in my 14-piece bucket meal, she falsely claimed there were only 4 leg pieces available. However, when I got home, I discovered that 11 of the 14 pieces were chicken legs. I feel completely cheated by this dishonest service. Shame on KFC for such poor customer care.

Is what it is. Very quiet at time of visiting. Used several times now.

Was good in a busy place just needs a bit of tlc

working under extreme pressure, but offering brilliant service

Honestly one of the worst delivery services, i ordered at 8pm and was still waiting for my food at 10pm. I continuously called the restaurant they kept declining the call. One of the worst kfc branches honestly the manager or whoever runs this branch needs to be sacked, in fact this whole kfc branch needs to be closed and replaced. Appalling customer service and did not keep to time. A Lack of updates and rude employees.

Service is very long took an hour to get a meal ordered at 7 it’s not 7:55 shot hole wouldn’t go back

Not good for vegans. Get to Burger King!! Vegan Whopper is bangin!!

Did not get what I ordered payed for large fries got normal size 8 fries

This place is disgusting, the chicken always makes me sick for afew days Ive put it off afew times as mistakes do happen but this has been 3 times in a row and this time I had to go to hospital I have sent a chicken sample off to be tested at my own cost and awaiting the results. I will be taking this matter to court if it comes back as contaminated chicken. I do not recommend this kfc to anyone! My only recommendation is that it gets closed down

Used to be fairly decent now it takes about 20 mins to get single item orders, staff just ignore you when you go to order and half the time the food is cold

I ordered my meal and the app was telling me that it was delivered when it was clearly not. I ended up calling the KFC and found out that the driver had a fake phone number and they said that they will give me a refund in 15 days. However, I did not want a refund but I wanted the food instead. I have been trying to get in contact with them for the past 15 minutes but they are not picking up due to "line busy". Overall awful experience with KFC and would not recommend delivering!

Staff not very engaging, no hot drinks, toilet disgusting!

Food was vile really bad even for fast food. order was wrong had mayo when I ordered no mayo. drink was wrong and side was wrong I only ordered food for me and they still got it wrong the woman serving was rude to me and several other costumers seem to think because they don’t understand English they can do what they want worst kfc Iv ever eaten at

English is second language for all staff difficulties in understanding they were constantly shouting and joking at each other in some form of Indian. Food was not fresh and cleanliness of store is poor. Looks okay and then when you look properly it really needs a deep clean I will not dine at a kfc ever again this is not the first poor experience I have had in kfc.They obviously do not have the standards of the other main franchises

This restaurant charged me twice for my order, and refused to either give me the money back, or give me the food. They provided a telephone number for a customer services line which is permanently closed. They don't care, the manager told me it was the second time it happened that day. Be careful, no way to run a business.

Had to repeat order 4 times and did not know the menu

Junk food , dirty place all over

Diabolical service had to wait 15 minutes to be served no apology for the delay, customer service -1

(Just read a good few other reviews and notice most do not share my positivity!). Following report is based on our personal experience over a period of time. Perhaps at least some of the other reviews are mischievous, phoney and written by rival takeaway food outlets OR perhaps not. Could it be we were lucky each and every time we visited(?!). The staff at KFC, Tile Hill, Coventry are friendly, helpful and prompt. If you've a requirement that's not on the menu, then no problem, they're happy to oblige. If only customer service staff everywhere were as pleasant and professional.

Seriously stingy on the sauce, specifically asked for the charger source and this is how much we get smh

The staff did not understand anything I was saying and I was left atbthendrive through for 15 mins before someone finally spoke to take my order. They got it wrong 4 times! No one was wearing ppe. I could see through the order window and it was a mess in there. No hygiene rules being followed. Disgusting! Workers coughing all over the place!

Very rude management drinking and eating in front of customers while we waiting in the queue to get served

Expensive but lovely food when you haven't had a KFC for ages

I went here in desperation. The service is rubbish, the place is grubby, and the staff are rude, apart from the lovely older lady that works there. I'm gathering this is a franchise, and a badly run one at that.

Missing burger from order had to come back. Staff cant complete an order properly, keep on forgetting items or taking way too long. Absolutely avoid this place

Quick service with little to no frills. Food was fresh and tasty.

Repeatedly been given wrong orders missing items an zero communication with restaurant poor staff and shocking customer service 😕

Despite repeating order 3 times at drive through, it was incorrect. Chicken burger also very squashed. Won't be returning.

Shocking poor service, waited 45 mins for a simple order. They appear to give delivery drivers much more priority than customers stood in their restaurant. One to avoid

Awful place - the food is stale and cold and the staff are slow and do not care about service. They stand talking in their language and ignore the customers. It’s not happened once but twice recently that they keep you waiting at the drive thru to take your order. It’s appalling. Someone needs to sort the staff out and the food quality here.

Ordering here is an absolute headache, they never listen and don’t understand a word I’m saying. Last but not least they rarely give me the right order. Even just now they forgot a burger again.

Absolutely mad, I saw four cars drive off because we were there over 45 minutes waiting for food, offered us cold food and the wrong order, left straight away after the server and man on the order machine was horrifically rude and moody. He was causing a traffic jam through the whole drive through, even lied about how long our food was sitting there even though we could see it before we got to the pay window, because he was arguing with the people in front of us. Please never go here, absolutely horrific

No hot drinks on the drive through. Not going here again.

Was ten at night had to go through drive-through took over 30mins to get served

Waiting time always even ordered advance, service is average.

Out of my order 3 items were wrong. I can't evan say it was busy in side at the time of ordering prob 2 tables used 2 delivery drivers and my self in side

KFC....not a lot to say...tried their chicken and stuffing xmas seasonal offering. Was ok...not sure I'd have it again, but it was ok and an interesting seasonal addition to the menu.

Is ok Staff should by more friendly

Refer to video. This place needs a hygiene check. Dirty, messy and staff take a break in amongst the mess.

Wait times are longer due the UBEr eats and other delivery drivers probably due to its location, great service and very accodative staff !!

We were stood in drive thru for almost an hour because they refused to serve a customer their food. Which was ready and sitting there by the window. They threw the drink at the window of the customer. Horrible customer service. Customer had to leave without their food. Will not be using this restaurant ever again

Very unprofessional if you ask me . We could hear lady taking the order laughing at us because she could not understand simple English. So another stepped in and took our order and it was fine but when we got to the window to pay we asked why were we laughed at ? he denied and later apologise for their unprofessional behaviour. Drove back home now realised that we are missing chips that we paid for that's appalling behaviour. Very bad experience guys listen out and check you food before driving off.

The kiosks do not give any receipts, you have to be quick to take a picture. Dirty and understaffed. Also quite slow, probably because they are understaffed.

Normally, kfc provide qood quality food, not today. My wife's zinger box meal was horrific. Lettuce that looks like it is 3days old and ready to walk itself to the bin, buns that could be used as weapons and rather than run the risk of spending the next 2 days on the toilet we have binned it. Very disappointing. CHECK YOUR FOOD BEFORE YOU LEAVE.

No clean table when we got here even tho it was empty Staff treated us politely but were throwing rubbish around Food was subpar worst KFC I’ve ever had Floors are sticky and covered with food and bits off rubbish Drinks were flat and had no syrup

Order was not correct. Staff indifferent. Chips appear to have been cooked in old oil and tasted of onion bahji. Chick was not fillets as ordered. Coating was sub standard. Very poor and I will not come back here.

Its the worst place I’ve ever seen, staff are so rude and moody , waiting for food more than 30 minutes no matter if it’s busy or not, poor delivery drivers are waiting such a long time to get their orders and there is not a separate queue for them that’s why they have to mixed with other customers. Very disappointing and ridiculous management.

terribly stinking and stale, I will never order anything from KFC again, after eating it I vomited

Check your food before u drive off given wrong order

Much needed Halal food in tile hill there is large number of people just avoid this branch because of its not halal.

We ordered a chicken meal for 2 last night & I've never tasted anything but salt it was absolutely disgusting even the bin spat it back out,,, 1st time in 20 years of having a KFC & I know I will not waste my money again in any KFC,,,, it's pretty pathetic that you can't leave no stars & you are forced to put 1 star even tho you know it doesn't deserve it before you can move on to post your comment 🤬

Foods great 👍🏼 staff though, terrible most of the time

This has to be one of the worst KFC franchises I've been at, unorganised, slow on getting the food out, but probably most criminal of all on more than one occasion THEY WATER DOWN THE GRAVY. Worth driving to the next one as you will be disappointed.

Food was overcooked and chewy but for once the seating area was clean

food poisoning , ordered from Deliveroo, felt dizzy, disgusting and had severe stomachache Ordered from 2023.08.16 lunch ( ordered hot wings, fries, Pepsi max ) Who ever had same experiences please comment here too!!!

Look, I’ve worked for KFC in the past, so I get how busy it can be, and what hard work it is. But we paid £18 for a 10 piece bargain bucket. We waited absolutely ages for it, and when we got home to tuck in, it was only six pieces. That’s a fair chunk of missing chicken and given it was quite late at the time, we had to a scrabble around to make extra food to make up for the shortfall. We shouldn’t have had to check the bucket in the car. Our receipt shows it should have been ten piece, we paid for ten pieces and we only got just over half of what we ordered.

Place needs improvement. Hygiene standards disappointing. Major potholes when entering area. Damaged my tyres. Road bad . Staff need food gloves when handling food

As a franchise this one is the worst I have ever eaten in. Poor quality customer service from the counter. No acknowledgement just pushed my tray towards me and confirmed my order number. This might relate to how empty this was when visiting on a lunchtime.

Hi there actually really slow in this KFC people have to wait a long time for takeaway or older they need to be more quick to work in this KFC

You get what it says on the tin

KFC has just gone down hill, the size of the chicken portions are unbelievable. It’s actually impressive that that mange to get a chicken that size. Very poor show

Staff are completely and utterly useless and cannot understand the simplest of requests

Counter completely mobbed by delivery collections. No defined area for them to wait to pick up, so they hog the counter. You can only order at the self serve stations, unless you have cash, then you could actually talk to a member of staff. No customer interaction, apart from calling out your number and handing over your order

Disgusting service Stinky toilet never cleaned this year Bins are overflowing.would never recommend this place.

Worst drive through. Avoid at all costs. Rude staff, missed half the order and then argues it was never ordered. Orders always flipped upside down in the box.

They got our order wrong at the drive through even though we asked them to double check before we left. Had to go in, spent 15 minutes waiting and they still didn't give us the exact right order. Its a shame since service has gotten worse lately and this used to be our go-to takeout

50/50 chance of lovely hot food or luke warm, good luck

This place has serious safety issues!! Some one which known by staff at that place work as a delivery driver and after 10pm he meant to drive in drive through and pick up the delivery but instead he walked in front of cars and when I and another driver told staff about this safety serious issue they refused to serve us !!! Because they know each other and speak in thier own language! Friendship comes before safety when they know each other!! Disgusting!! Even when we asked to speak to manager about it they closed the window because manager is same nationality as them and they all know each other!! Horrible and disgusting behaviour from them !!!

nothing special...just kfc food

Was rudely swore at by a small member of staff after I asked if they were open. She proceeded to speak through glass and I couldn’t hear her as she was inside and I was out. Won’t be returning

This rating is for KFC overall, not only the branch. I have noticed that the food is declining in terms of value for money, and I am very disappointed that we have to pay extra to get sauces. I am especially disappointed with the size of the original recipe chicken relative to the price. The staff at this branch were fine but I just find it ridiculous and inconvenient that they only open at 11am and don't sell breakfast. Sorry KFC you have just lost a very loyal customer

Please dont waste your money, the chicken is always over cooked, rubbery and tough !!! Worse KFC i have ever eaten at......

The restaurant has been taken over by delivery drivers, you cannot sit or even stand inside because there are so many. They need a purpose built area for them to wait.

Well where shall i start about this KFC establishment.....my boyfriend and I had visited this KFC 2 times in 2 weeks for various of reasons, and verdict with both times, is what i call "room for improvement". Also for me to have the ability of sharing our review, as honestly, its minus star rated. Both visits, the quality of the chicken served, was not as how the slogan on the side of the building "finger licking good" more "not finger licking, and good for the bin". The batter used, it was soo greasy i reckon if you squeeze the batter, oil would come off. Its appalling with how much the charges are and to get this standard of food. The boyfriend and I have had great KFC establishments in the past, i feel like this one needs a lot of changes. A few examples are: The quality of care from members of staff to us as customers. Earlier we came to the establishment to order a family feast with 12 pieces of chicken with an extra 4 pieces of chicken, it came to around £25, the member of staff was unknowing to the KFC policies when it came to changing drumstick to breast, in their voice it kept sounding like "i have no clue, its not what ive been told, etc" having read the Ts and Cs online, and had an argument in the drive thru with member of staff, and felt they had a bit of a tamtrum. When collecting the food, we paid for the family feast, big bottle of drink and 4 extra bits of chicken that wasnt a drumstick, we got all except only 3 extra chicken. And also it felt like the bag full of hot food, was flung to us too. There was one occasion where a member of staff, who was unprofessionally rude to customers and had used unacceptable language towards them whilst having families trying to enjoy their food, and sadly had to put up with this. First time, fair enough, the second time, wouldnt recommend anyone this establishment, unless there was a humongous change to this establishment, they have lost another 2 supportive customers.

GIVE ME BACK MY SWEET CHILLI DIPPED BITES

After visiting the KFC it's obvious why it's empty and McDonald's is full ! Half the ordering machines didn't work. Staff were surly and the chips were the tiniest portion I've ever seen. Coke was watery. Won't be returning