KFC Chesterfield - Enterprise Way in Chesterfield

missing chicken tenders in the box

by time we got food chips were cold couldn't eat them

not happy about what was delivered...over £30 for 2 meals plus extra popcorn and a large gravy which was a small gravy

the food was cold, the chocken tasted burnt, took over 45 mins to be delivered after the driver collecting it

delivery was great . lovely polite man . food was disappointing. 52g of signature fries is not a portion plus they were stone cold . the stuffing burger was mediocre but edible maybe because I was hungry . will definitely use just eat again but maybe not KFC

order was rescheduled many times, food was warm on delivery and good quality

fantastic and found places straight away

After saying preparing order for 2 hours, it then said delivered and no food arrived. Total disgrace

Great food and delivery times, but there was so much sauce it made the burger very slippery!

The chicken, and popcorn chicken was cold and the chips was stale, the delivery was longer than it stated on the app, i am not happy with the service ive been given and would please like a refund

I'm not happy delivery driver couldn't find my house where every other driver hasn't an an issue he asked me to meet him at the nearest shop so I'm walking up the street I'm my pajamas to meet him after giving him clear instructions he wasn't at the shop where I waited when I walked back and the driver was stood at my door this has resulted my phone being cold I pay for the delivery so I'm not happy

The men's toilets were full of piss, food was okay.

Absolute disgraceful service! No chicken in one of the burgers, ordered an extra gravy and beans got delivered instead! The food was cold on arrival! Would not reccomend this kfc. Abysmal

Arrived really late, chicken was rock hard in the Christmas burger disappointing

Service none existent on the drive tru, all the server kept saying was they had orders if front of me even though the restaurant was empty....drove off empty handed

We stopped off on a long journey bracing ourselves for a long wait for food after reading all the 1 star reviews, but our order was ready in a couple of minutes and all hot and fresh! Staff were all lovely too, super accommodating with offering cups of water to refill our washer fluid for the car- couldn’t recommend enough!

Terrible if I could leave 0 stars I would staff rude food horrible supposed to open at 11 stood outside till 11.20 no apology

food arrived cold. also half of the order missing! order the double GRAVY box and came with no gravy, chicken fillets missing and sauce missing. tried ringing kfc and they just don't answer! by far the worst kfc around!

Delivered a McDonalds instead of a KFC!!!!!

Awful very awful doesn’t deserve a star waited nearly one hour for a party bucket all other customers getting there orders drive through getting their orders just eat deliveroo getting sorted and then someone else orders a party bucket half hour after I order and they get their order before me and then to top things off my order was fully packed missing my popcorn chicken No manager taking control or anything staff behind counter terrible How do I get a refund ?

You have to wait for 30-40 minutes for your food. Staff is too slow after 9pm. Never ever pick delivery from there.

10 mins sat at the order station, no queue and no service, drove off in the end

Why does it take so long to make chicken at this kfc? It's kfc why are you surprised I want chicken?

Driver was rude and half the order was missing

Cade (kfc worker who served me) dint leave my food in the hot bag whilst it was waiting for the driver as it came frozen cold..

Never delivered. Delivery driver then lied and said they tried to contact me several times when I have only one 5 second phone call, which I tried to answer. Apparently it's outside my front door but I must be blind because I can't see it anywhere. Never had this issue before so really disappointed.

Been stood here ages now. Can I have my food yet?

half my order missing want a full refund

This is my local KFC - The staff just unhelpful - what I notice is the just eat orders take priority. Tonight I waited 25 minutes along with a Que of others - whilst the just eat drivers came and went. I spent £29 poounds on two meals - I asked for a carrier for the drinks ! You would have thought I’d asked for the servers kidneys. Had the carrier flinched on the counter Just isn’t co-ordinated well at all.

Gave us 4 sweetcorn instead of 2 mashed potatoes and 2 sweetcorn and didn't get any sauces.

This is the worst kfc. I live near this store and every single time I go it’s alway wrong without fail.

Great food, but shocking service speeds. Waited 30 minutes for a kids bucket. In the end had to complain to the manager after repeatedly asking staff what was the delay and openly nobody had a clue. It appeared to me that the drive thru had priority over any orders placed inside

Our order was incomplete and cold, on making a complaint the staff couldn't care less.

Went inside to order but was ignored for 10 minutes. Eventually put the order in but then had a further 15 minute wait before it arrived. No wonder the place was empty because frankly I wouldn't return there if you paid me.

Gorgeous food and brilliant service from Arthur thank you so much for a lovely experience

Had a bucket on the 19th October and was highly disappointed it was like it had been warmed up in the microwave the chicken coating was soggy no crisp at all you could tell the gravy had been warmed up in the microwave as the outer edges were red hot and the centre was cold . There were no baked bean .the fries were limp and tasteless in fact the only thing that was any good was the Pepsi . Very very disappointed and won’t be going back

All Food was cold , chicken was dry and inedible . Chips cold like rubber Chucked together in bag like a dogs dinner . Terrible asked for full refund as could not eat . Will not order through app again

Wake up kfc supervisor this people wasting time

Every time I order they forget something

the food was very nice it was very hot

Review update. Much improved service. Visited 7.10.2024. Claire went above and beyond. She's a fantastic ambassador for this branch. Hence the updated review Previous 1 star review 2022... Poor management. Clearly not enough staff, 19 minute wait at order point to place order, then a 20 minute wait for the food. No rice boxes, no hot drinks, no Pepsi, no plates.

Wrong, cold, food delivered. Waiting on a response from JustEat.

Missing items again. 2 times in a row now. Tried calling but no andwer

Ordered from here on different occasions now and always missing items from my order every time very annoying!

No dips at all in either box and gravy missing from one. Spending nearly £30 on two meals deserves better.

Food ruined as gravy hadn’t been closed properly when packaging

Ordered two twister wraps with two signature fries deal and it came with no fries. What’s the point of doing the deal if your not aware of what to put in it!!

Wanted me to wait 20mins for chicken.

Amazing except they forget the sauces refunded by just eat 🙏😊

food is delicious for the most part, but the staff could do with some social skills, 9/10 times i go through the drive through and this is why, the one time we went inside the woman behind the till was stood there for 10minutes putting stuff in a bag and walking around the store, after asking her if anyone is going to serve us she said "1 minute" went into the back of the shop for 5 mins then came back and took our order, which took ages to cook for some reason when there was no one else in the store, will be going back but only via drive through from future.

no chips or gravy with my order

10-10 excellent food excellent service 👍👍

Ordered at 11.52am ordinal delivery time shown as 12.20 to 12.40. kept getting updated. food arrived at about 1.20/1.25pm Chips were luke warm at best and the rest wasnt much better. Chicken was chewy and the extra piece I ordered was the same size as a chicken nugget. Expensive and disappointing.

food freezing man dropped it when he passed it me chicken missing

fries soggy, and just warm. annoyingly, 5 out of the 6 pieces of chicken were drumsticks. you're supposed to get a mixture

The delivery driver was very polite and found my address very easily

Not happy as I haven't received my order at 125, Chesterfield road,Staveley

Did not give me creamy mash like I ordered, just had given me two beans.

This place regularly forgets part of your order. More often than not, they forget the drinks...

Litterally had 11 chips in my box meal and the wings I ordered as an extra were tiny and completely over cooked second time I’ve had delivery second time it wasn’t up to standard .. I never write reviews as I hate affecting businesses in any way but had to write this

Delivery was early and he was very kind

This place is filthy. Most of the staff are outside smoking near the skips. The food is terrible. What's happening with KFC?

They are supposed to open at 11am but we've always had to wait at least 10 minutes. Today it was 8 minutes wait.

Food was stone cold had to warm up in microwave sweetcorn was warm £40 on cold food not impressed

Just been to fetch a 10 piece family feast and some hot wings on the way home from work and when I opened it up when I got home there was only 6 pieces. This isn't the first time I've been short on an order but it's the last time I'm going there.

Food ended up on floor!! All beans had leaked all over causing the bag to rip and the food ended on floor!! No refund from Uber!! No answer from restaurant called multiple times!!! Food in the bin!!!!

if you order the boneless banquet you better not like the dipping sauce that comes with it cause you won't get it. also when you get your order, it's not the correct order because it would seem the staff are incapable of reading a receipt!!

When it arrived the chips where stone cold

Just ordered 2 fillet tower box meals at £10.99 each and got home to find we didn't have any fries. Tried calling the number on the website but it just rings and rings then cuts off. It wasn't as though the staff were rushed off their feet. We were the only 2 customers at the till so there's no excuse for messing up our order. Not happy

Food was pretty cold and I ordered a mini fillet burger which just had chicken and ketchup put in it, didn’t even have the usual sauce and lettuce that a mini fillet usually has. Was dry and I paid £2.99 for it for nothing

half .the dood wa missing and no response from complaint

Waited over 2 hour for delivery food cold n didn’t receive bottle of pop that was ordered

Ordered dip, mentioned on notes also as I've ordered previously a few times and it's missed everytime! Even though specifically flagged in notes it missed again!

Best kfc around here. so much better than both chesterfield sites. good was hot and correct! very happy this time.

this place always forgets most of your order 😒

I was first of 2, very quiet, got boneless banquet tor 1, alrate bit seem to think KFC ain't what they used to be?? 9.99 for meal for one is bit pricey too.

20 min wait for mega box 1 girl serving trying her best

recieved our order and the bottom of the bucket had ripped also ripping the bag and hot chicken fell out burning my foot .

Driver knocked and left while on a phone, didnt wait just left on doorstep. Also wifes order was wrong, ordered filet burger with ketchup however it arrived with spicy sauce which my wife cant eat so it ended up wasted.

food was a bit cold had to re heat in microwave

items missing and items changed for other items without being told I assume because it was close to closing time which is hardly an excuse

Second week in a row items missing from my order

Items missing (no cookies and only 1 portion of Luke warm chips instead of 2), wrong items (gravy instead of coleslaw) Very disappointed and expect a refund of at least the £4.99 for the cookies

Sent gravy instead of beans, awful slop

Haven’t been given beans or Pepsi ? Can a refund please be submitted

They were closed at 22.47 tonight, not 23.00 as advertised!!!

I never received my order and I was supposed to be getting a refund which I still haven’t had yet and it’s been over a week since I ordered

beans spilt all over food making it unedable no help given!

Dear readers, there seems to be something not quite right with the management and customer service at this KFC. I looked and found that this fast food restaurant already has many not-so-good reviews. And the customer in front of me also called the manager with a complaint about the service. She was given something different from what she ordered. The staff just ignored her. The chicken was of course all covered in oil, and the french fries were of terrible quality, also very oily and overcooked. Customer service certainly needs special attention here. Take a look at the garbage bins simply crammed with trash. That's it, I won't write anything more about this establishment. Just read the other reviews. My meal for customers cost £9.99. Do you think the customer will be satisfied with this £10 meal?! P.S. The men's toilet is not working. You have to go and ask them to let you use the disabled toilet.

£100 fine for staying longer than an hour - trying to feed kids and get them into pyjamas on a long journey.

half my chips and chicken was missing

tuck over an hour from ordering to getting food. when food arrived it was cold

Absolutely appalled!!!!! Waited 2 hours for our food! Rang the restaurant to be told it had been delivered an hour ago!!! Told him we haven’t had it and apparently it must have been stolen by the driver!!!! £47 worth of food!!! And his words ‘not the first time it’s happened!!!’ Disgusting!!! Now have to go through just eat for a refund!!!!

Half the meals are missing there was no hot wings to the tower meal there was no sides to any of the meals and everything was cold

Delivered tango orange instead of Pepsi max

The food was terrible!!!! Wrong cans delivered asked for no bbq sauce the chips were greasy and soggy and it’s NOTHING like the pics ya cent even have corn on the cob with the BBQ box so why is it in the pic.

Disgusting. they got my WHOLE order wrong and the skin on the chicken didn't look right.

In this instance, the overall experience was above average. A lot better than the Sheffield experience, quite a relief

Didn't receive my full order! Very disappointed

great service, but chicken is cold, and forgot my drink