KFC Charnock Richards - M6 Services in Chorley

My partner is dyslexic and cannot use the screens, staff refused to take orders till. This was very upsetting and distressing for them, you should not have to disclose your disability to get service.

Ok for some food whilst travelling

Don't bother waiting 15 mins spent £11 for four bits of burnt chicken and they even wanted to charge me 50p for sauce, disgusting

Tidy and sanitary toilets would recommend this services.

Possibly the saddest, driest chicken on the M6.

Stopped off at CR Services today had a KFC the chicken was tasteless and dry and I could count the chips just as well because they were awful, put me off KFC for good I think and the prices are disgusting.

Worst KFC experience. Twister was so blunt and no salad at all. Check your order before eating.

Lad was flat out.. seemed almost on his own. I ordered a large but didn't get it.. Felt sorry for the lad so didn't complain to him

Very clean and a good selection of food outlets

Stopped off yesterday 11/8 for something to eat. The staff are brilliant, Adz served us, he was cheerful polite and a pleasure to speak with. I then was served by Violet, again she was polite and attentive, there was an issue with my order which wasnt a problem at all and Violet rectified it brilliantly. Great staff, although it was around 11pm they were working really hard and kept their smiles. Food was fantastic, very tasty and the chicken was perfect. Will definitely stop off at this KFC again when I am on my travels. If KFC read this please reward the individuals mentioned if possible. Thank you.

A good services with clean facilities and plenty choices of eateries. Plenty parking and fuel was reasonable. I'll likely use this services again,

long wait for cold food, poor service

Stopped at this service station on Saturday. My husband wanted KFC - very fast to order using a screen, but lack of staff resulted in a long wait for orders. In addition, if someone didn't want to use the screen, one of the limited number of KFC staff had to stop preparing orders to serve them. I also waited ages to get served at Starbucks there, due to lack of staff, then there was also a long wait for a coffee. Waitrose was having problems and could only take cash! The upside is that it's a great place to stop to eat your OWN food - lots of seating available - and the toilet facilities are very clean. I'll avoid this service option next time if possible.

Not enough toilets. Only services I've ever seen a queue for the ladies toilets.

service attitude was awful, did not apologize when they ran out of a dessert, chicken was burnt and way too peppery. shocking difference from the last kfc i went to.

Fake KFC no offers like in other branches. Avoid this scammers!

Order 10 piece bucket but with 9 pieces of chicken 7 which were legs and the 2 thighs looked like they were off a sparrow they were that small and 3 portions of chips and not the 4 portions of chips as advertised obviously the staff are that mathematical incompetent they can't count i will not be returning to this branch of kfc i stupidly left a good review on just eat for them before looking at the food delivery avoid at all costs

Polite and efficient service. Food piping hot and flavoursome x

Holly needs more training on how to speak to customers and not antagonise or escalate a potential problem or issue. Being polite and well mannered would be a good start and is crucial to good customer relations. Apologising for any mistakes always helps when customers raise issues and being more helpful appeases customers when she has got the order wrong.

A girl served me today. She said her name was Holly. I asked for 2 cappucinos and 1 Pepsi with the meals we ordered. She got the order wrong and when I queried it she tried to justify it by saying she was trying to be nice. What by serving us an incorrect order??? She made no apology for the mistake and instead tried to make me look foolish (the customer). She made no apology for the error and had a really bad attitude. I guess the customer isn't always right even when they are actually right!

Best kfc i have had in a while!! Served by Holly very professional and polite. I am leaving this review as I witnessed a customer being vile towards holly, over a coffee he did not order or pay for. She handled the situation very well!!!

very nice very helpful and kind member of staff called aidan

Always reliable - quick service, and you can easily order at a machine or in person

Been served by a guy called Aidan, I saw the chips where brown and asked for fresh one, he took my bag of chips and run in the kitchen and back in few seconds and throw it back at me saying that that's the fresh I am going to get. Customer service lacks. Them chips where there for more then 30 minutes. Never again here.

Always a pleasure munching on chicken here, staff are helpful too

Has everything you need. Starbucks,KFC,burger King,whsmiths and few other stalls and shops. Toilets were clean and plenty of staff keeping all areas clean and tidy.

Fast food over the motorway. KFC and Burger King. High dining indeed. 😐

This place is ok if you are travelling on the motorway and need to use the loo. The food is ok for a motorway services. All they seem to do is slap it together and send it out.

Love KFC, but it's KFC on the M6, not much more to say really

They are on a go slow. Taking ages for our food. They obviously need more staff.

Loved drinking coffee watching the traffic flow by below.

It's a service station. Say no more

Food was nice, hot and quick and restaurant area was clean and tidy

Fast service warm food what more do u want

Very busy. 2 x Boneless Banquets were best we've both EVER had. Succulent and piping hot with new type chips. Not KFC's fault but the car park signage and lighting are appalling. Very difficult to see where you are going on foot or whilst driving.

Food what it is supposed to be. The service was quite good considering how busy they were. Atmosphere, its a service station!!

Stopped off on the way home from a family holiday. Easy to order and although busy served in less than 10mins. The food was hot and tasty.

I always presumed it was meant to served hot.

Quick service. But warm food rather than piping hot. Nice to see the new fries.

⭐⭐⭐⭐⭐ I had an exceptional experience at KFC Charnock Richard - M6 Services! The service was quick and the staff were friendly. The food was fresh, delicious, and the perfect pitstop during my journey. I highly recommend stopping here for a satisfying meal on the road. A fantastic addition to the M6 Services!

Best KFC round here always properly cooked and tasty

Partner and I had trilogy box meals Mine was hot, chips good and crispy and hot popcorn. My wrap had 3 lumps in the chicken which I had to spit out. Partners chips and popcorn were stone cold and soggy but wrap was hot and good. Expensive and rubbish!

The place to stop and fuel your self

Zinger filet surowy, frytki miękkie, kukurydza rozgotowana, czas oczekiwania na posiłek za długi- jesteście beznadziejni.

Nice services with all amenities you expect within motorway services. Just expect to pay extra cost for snacks, drinks, etc

Slowest KFC on the M6, if you're in a hurry don't bother, they Tables are always dirty

We only popped in really for some snacks and drinks on our way home from Cumbria. It was busy!

Instead of filling the place with bunch rude teenagers, at least train them some customer service at it seems no one teach them to have some manner. Yelled at me for being late, then refuse to deliver to right food as they made a mistake and basically I robbed by KFC !

We stopped for food on the way home.

KFC on a motorway services, what's to say. We stopped on the way back from Nottingham as the kids woke up and saw the sign unfortunately! 🫣 Food was good, but prices were the usual extortionate price for a service station. It looked like one person cooking in the back and 1 serving so took a while to get served but the girl behind the counter was doing a cracking job to be fair! Try not to eat at the services die to costs, but would visit again.

Food was cold . Service was terrible. No common sense. 100% do not recommend the worst option for kfc

Not good and expensive. Services are rip offs

The staff don't want to be there and it shows

The HGV park should be double the size it is.

Decent qaulity food not normally that good from other kfc outlets

Sat eating food looking over the mway. Friendly staff, food wasn't very hot it was warm and baps were dry. Expensive but services are not cheap. We didn't have to wait long for food, and queues were building up. However, it seemed they got through quite quickly.

Food was nice and hot chicken wasn't dried out chip ok gravey hot .only had to clean our own table other then than nice kfc

We went here quite late in the evening as a quick snack off the motorway. Disappointing to hear they had very little on the menu. I'm guessing because it was late. But if your open should you not at least have some of your basics available.

Was really busy when we went. The digital menu we ordered from didn't print a receipt so took a screenshot of our order on my phone. We ordered 2 kids meals and 2 adult meals. After getting to our table we realised we didn't get our fries. They had one person at the front dealing with about 15 orders so we left it. Expensive for what it was.

The attitude of one of the welcome break staff was absolutely awful, she was miserable, swore while.sorting the bins, practically threw the chairs back under the table, she nearly hit a customer ls leg by roughly pushing a chair back under his table. I couldn't believe it. I feel sorry for the staff that work under her. Unfortunately I couldn't get her name as I couldn't read her name badge. But she looked like a manager/supervisor as she was the only one not wearing a hi viz jacket.

Genuinely one of the worst places I've ever stopped. Food was standard. Staff absolutely miserable but probably because they are paid sod all and everyone expects them to serve them straight away and the location whilst reasonably clean was just odd. Also never seen so many blow up dolls in my life, more silicone than a plumbers putty knife.

It is what it is quick fast food break

Service was poorly handled by the current staff

It's a motorway services, can't say much else. Tables were a bit mucky but service quick and food decent for what it is.

It's KFC, just quick food. No where near great but if you need a quick snack it's ok.

Młody i dynamiczny zespół. Szybka obsługa. Jedynym minusem był brak możliwości skorzystania z aplikacji mobilnej KFC.

What a disappointing place. Food was awful. Service non existent Cleanliness awful.never going to return again. Disgusting.

Staff are rude and miserable. To top if off the food gave me food poisoning.

As service stations go it its average. Burger king always busy and staff can be rude. There is also a Subway and Greggs. On the plus side there's a Tesla Supercharger.

Service was very good ,The chips were lukewarm, and the chicken was colder than my cherry pepsi with ice looked like it had been there all day.

The food was made quickly and the staff were friendly.

Just a more expensive version of all other kfc resources. The restaurant is on the over bridge but there is a lift if needed

Toilets are clean. I don't like Starbucks. I get juice and a sandwich from Waitrose. I do not want a full meal when I am driving. It's OK for a break.

Chicken was fresh out. Best ketucy in years. One person on till, needed 2 Nice and busy but still spare seats. Lunchtime Monday

Omg burger king around £10 a meal even in this day and age thats a rip off if your going the kfc is better value and nicer to

Staff are great. Nothing enough of them. Tables filthy. Don't think they hire anyone to clean anymore. And the exorbitant prices OMG. Therefore 1 star.

Very busy, but food was ready quickly!

Great service, hot food and served by happy staff

Less than average service, quality of food and atmosphere. Restaurant area in need if cleaning, no staff monitoring floor. Customer spills not attended to. Captive audience but food overpriced.

Having joined the queue to order and was next, the member of staff turned away, not a word said and after waiting a further ten minutes to order, I walked out. Grossly understaffed for a lunchtime, 2 front of house staff on. Note my picture of none there. Avoid this place if you value your time. I drove another hour to Keele's KFC. Training their staff properly might have had a different outcome. Like not ignoring customers, smiling and informing them they'll be a few minutes etc. Go and get lessons from McDonald's

Usual standard for motorway services pretty average. We have a lot to learn from European service areas.

Sometimes only a KFC will hit your spot and the chicken served to me on this occasion did not disappoint.

I bought a tower box meal and 2 extra pieces of chicken. Well I’m not impressed I got my meal minus the box. When questioned ‘oh that’s what you get’. Then after a very long drive and arriving at my hotel, I find one chips (tick) two pieces of chicken (tick) and a burger minus cheese and a hash brown (fail). Like I said I’m not impressed and I would like my money back!

Hardest working retail worker I have ever seen in this store on 30th October. Grafter.

I travel up and down the country and the is by far the wort kfc I've had the displeasure of eating at. Unclean, food never fresh or its over cooked. Frys seem to refried as a method of reheating. Rude staff with terrible attitudes.

Every time we order they miss something. Always the dips and normally a drink or a portion of chips. Today half the order was missing - requested a refund but it's just really poor service

Had a lovely Pink in the middle Zinger Burger here. Actually the first KFC I’ve had in 5 years due to food poisoning from a Boneless Bucket one night and thought I’d give them a chance again….never again,finished for good

Bloody amazing One of the best service station in the UK Great views at rear of big lake

The worst KFC I've ever tasted. Felt like the chicken fillet was fried in 20years old oil, fries had skin still on and found Chicken popcorn in the fries (to be consumed by a vegetarian) and the vegan burger was baked like a biscuit. Disgusting and this place will kill someone one day.

Excellent KFC, the wings were crispy and juicy, the popcorn chicken my partner had was tasty. The chips were underdone on the inside, I’m not a fan of KFC chips anyway. Service was fast!

Not bad at all obviously more expensive than your usual KFC's because it's a service stop but it is what it is

Staff have a bad attitude and extremely rude. Could do with a bit of customer service training. Basically shoved our order across the counter without even looking at us

Arrived 5 mins early to KFC and said good morning to the safe, unaware of opening times. The tall blonde girl was so rude and dismissive when telling me we are closed all with a smirk and dirty look. I said no problem I'll stick around thanks. She stormed off clearly unhappy in her job. When the food arrived she pushed it over without speaking one word. Totally horrible experience and the staff need sacking or re training. AVOID AT ALL COSTS... go Burger King!!

Awful place, filthy and depressing place but not unexpected with motorway services throughout UK.

So I went 8-6-22, firstly the staff need to be trained in customer services as they were rude, ordered some sauce which got flicked across the counter to me, then to make matters worse got home and found hairs on the chicken, chips and even on the boxes WOULD NOT RECOMMEND THIS PLACE

Everything was way too salty, really pricey and I didn't get any of the sauces I payed for... I regret now not going to the KFC right next to it

Never heard such nonsense. Can I have a zinger stacker. Answer no. Why I ask. Answer we don't have enough zinger burgers. Ok can I have 3 zinger tower burgers please. Yes you can.🤔🤔

The motorway I wasn’t that busy tonight but there was a long wait at KFC. The computer screens seem to be taking longer. I had to wait about 15 minutes for my food. However, when it arrived it was piping hot and very good indeed. I don’t think the gravy is as good as it used to be.

Been here few times and allways some items are missing.

Very ignorant staff with zero social skills