KFC Catterick - Richmond Road in Richmondshire

Delivery guy was lovely however near every other time I order from here I receive incorrect items or there is stuff missing. Not only was there missing fries but an empty bag with no food. How does that even happen? Getting ridiculous at this place.

Food was cold missing items will not be buying from here again

Food is stone cold and missing sauces that have been paid for

Waited nearly 2 hours for order and it eventually comes with missing items as well

Wraps weren’t even cooked properly, asked for cheese on the order didn’t even get it, everything in the wraps look like they were just tossed in and chicken is slightly cold, only good thing was the fruit shoot and cookies, KFC you can do better

Driver was brilliant but food was greasy and cold. Chicken wings were the same size as popcorn chicken

original recipe chicken burnt to a crisp.

I didn’t pick up this order, no one called me to say they were here I need a refund

the food was cold the was hardly any souce in the burger and just wasn’t very nice to eat

Easy food. Love KFC they forgot 3 items of our order but easily rectified

Food took 3 hours to come and obviously when it did it was stone cold! I asked the delivery driver why it took do long and he said because kfc is very busy and they freshly cooking. I think our food was sat waiting for courier for 3 hours! Refund!

ordered at 5 o’clock, took an hour to find a courier but not their fault i get its a busy saturday night, but then order was being prepared for another hour, unable to contact about this was very unhappy, food arrived lukewarm and spilt inside bag

Family had wait well over an hour for fast food, from a venue less 5 mins drive away. When it arrived missing 2 burgers and 2 lots of fries. this is the third time Items have been wrong or missing on our orders.

Always items missing and customer service don’t give you a refund.

I haven’t received my order. It says it has been delivered. I ordered over 2 and a half hours ago

Ordered at quarter to 6 didn’t arrive until 8 and was cold

Was after a party bucket, used to cost £25... now a staggering £36.. its a one off as I don't tend to eat fast food much, is what it is.

Greeted by a very miserable member of staff, ordered a mighty bucket for one which consisted of around 12 chips, 2 of the smallest pieces of chicken and hot wings that weren't very hot. Overall £10 spent that was poor value overall.

Food wasn’t delivered…still waiting 24 hrs later

The restaurant kept changing the delivery time. When it was delivered the food was cold. What a waste of money

missing a big part of a box meal order, fries and gravy, took the chance of a midweek order for KFC delivery thinking they will be quite so wont be hard, a local restaurant that have only managed to get the order right 3 times out of the 7 times I have visited for pick up, maybe I'm the bigger fool, food was hot but missing some of the best parts of it, i paid nearly £20 for half a meal for 1, don't disappoint yourself

food was nice and hot, delivered on time.

the food was stone cold and took over an hour to be delivered

Took almost 2 hours for our food to be delivered and then the food came cold

Missing half the order and was ready about a hour after the first delivery time

Absolute quality. It’s the third time I’ve been recently and the food has been awesome. Service as always was great. Thank you very much. Mr wood black VW

food is cold and soggy. food has been sat waiting for a very long time

Cold/all bones hardly any chicken, no gravy, very poor

Terrible didn’t give me my food twice

Where are the beans option on the sharing bucket meals ???, the chips were still hard on places no seasoning on chips , the chicken was very soggy and not crispy. Probably the worst kfc we’ve ever had .

Very friendly and quick delivery.

Excellent and helpful delivery person.Thanks so much

delivery time went up by 5 minutes each time I checked to see when my food would be ready. Delivery driver was great and the increase occurred whilst still at KFC.

my order was not delivered yet, it shows order was delivered. this is so devastating

Only to thighs rest legs not good

Absolutely shocking no fries or bottle of coke rang kfc said they couldn’t resend missing items but I could collect (not the point)and still waiting for a refund from just eat absolutely appalling customer service

Didn’t get half the stuff I ordered

missing things asked where they where at door got told to use app and the app went allow to actually get it sorted

Quick service great staff clean also

Food said delivered but never arrived

Served by Francis, fantastic service with a smile ☺️

Barely any fries and the food was average at best

Delivery driver polite and respectful, however, food was barely warm and had to be reheated in the microwave. Notification said delivery 7.55pm but it was around 8.10pm

Food was very greasy and soggy

Bottle of 7up was missing from order, but the delivery driver offered to go back and get it .

Great service, hot food, friendly driver with local map knowledge

Didn’t receive our full unfortunately

Went 2 our local kfc at 9 they dont close till 10 and they never had any chicken left correction they had one chicken on the bone left

excellent quality hot and fast

Order was missing half the food and bottle of pop rang up and they just said sorry nothing we can do won’t be pry from there again plus food was nearly cold when it got here

Was a couple of things missing out my order, the popcorn chicken and still water, what I got in place of that for some reason was hot chicken wings a cookie and a can of Pepsi max and a can of tango 🤷🏻‍♂️🤣

chicken and chips was cold and soggy. multiple items missing

I was initially quoted half an hour by the app for delivery and then it was changed for 2 hours time?

It was briwn dry rptten, couldnt eat it and had some kind of stone in one bit of chicken i am waiting for a refund whats happening with it

Please add like that chicken and slides...

Absolute joke, waiting way too long and food never arrived, but yet it said delivered!?

Very poor substandard food looked like it had been in the display all day

Last meal was awful and extremely expensive

Food was ok last time we went, but this can be hit & miss. The main problem however is that the coffee machine hasn’t been working for months!! I was told it’s because it’s a pain to clean out at the end of shift. If this is true, they seriously need to get their act together. We are a family of 6 and the two adults want coffee with there meal, not half flat drinks!!

What can I say it's a kfc My favorite

Not happy at all. Over an hour and 20mins Late and still Not got our food

I didn't get my drink wiv my meal

Excellent purchase of takeaway online. Fast well packed delivery.

Delicious chips just warm but overall enjoyed thanks

The intercom or the Mic on your drive through head phones is faulty. Also the attitude on the bloke taking the orders is discussing and needs sorting out. Also educate your staff how the blue light card and your app work

Clean, tidy restaurant. Friendly and helpful staff. Good food. KFC at a good location. You just can't go wrong if you like fast food chicken.

I haven't had my food, it says delivered but it hasn't been and this service is terrible, the money has also gone out my bank

Good value and well prepared, be aware if you order takeout to check before leaving as mistakes can happen if you order something a little different. Ordered ice tea on special and recieved diet coke. Had another one when chicken fillets ordered ad extra and recieved pop chicken bits. Doesn't stop us going back as the food is good, tasty, hot, and plentiful. Now drive past McDonald's when one is close when outside area.

delivered my food freezing cold ,When on the phone complaining the women on the phone started raising her voice . Not happy with this one bit , got a refund in cash even though paying on card and told me i was never getting served at kfc again!

the app says that the food has been delivered but hasn’t been and the restaurant will not answer calls

Not happy...bought a 6 piece bucket. Asked for no wings... what did I find in the bucket when I got home...3 wings 2 drumstick and a breast. Meat was dried out and seemed like it had been cooked 2 hours before....won't be going back there... this is the second and last disappointing purchase from there.

Ordered via the app… Waited in the drive thru for over 10mins at the window, got home and missing half of my order. This store really needs to up their game.

Probably the best KFC I have been in in a long time. . Food was so fresh and very hot 🔥🔥

Ordered boneless bucket got normal bucket without fries!

FANTASTIC food at reasonable price

Very short portions on the sides. Good quality food just hardly any of it

14 piece bucket had 12 drumsticks in , not the first time this has happened I will not being going back

Never receive correct order and rude staff

Service was slow. Food not hot and chips rubbery but made no fuss. Week later got a £100 parking fine because over 60 minutes. Never go near the place

After my nephew pass out parade at ITC went for a family lunch to celebrate. The waiting was over an 1hr. I received a parking charge of £100. I stayed over 21min. The service was poor. I got charged because of the incompetent of the staff at this KFC on Richmond Road, Catterick. If the food came quicker I would never be charged. I DO NOT RECOMMEND.

The customer service was horrible as the lady in till she was super rude.

Good KFC, bigger pieces of chicken than the stores near us. Free bottle of pop for our wait

Prob the worst KFC I have ever been to food cold and ended up really ill after eating boneless chicken.

It was OK, food not great but edible

I asked for the twister wrap of the day, for my mum. I asked if it was spicy because mum can't eat very spicy. They said yes, and I asked if her wrap could be without the sauce. She was told NO, they couldn't leave the sauce off because it wouldn't be the wrap of the day then. Very dissatisfied and upset for my mum. It was a treat for her, as she can't drive.

No fruit stick in kids box The chicken was all bone and no chicken no variety of peices drumsticks only

Haven’t had a KFC for years and really fancied some spicy chicken. The zinger burger was luke warm with no crunch, chips were cold and barely cooked through and the chicken (£2 a drumstick) was very dry. Won’t be back !

Came in today the till girl was sat on the window sill behind the till with her feet up. Took her time coming to serve me. Got food quickly but while we were sat eating the staff could be heard swearing at eachother loudly. One saying "you made me look like a a D*** head' loud enough so our table and the one next to us commented. Then they went on to loudly sing a song on the radio. Tables were dirty aswell yet had their feet up when we came in. Really annoyed at how unprofessional they were not sure if there was a manager in just seemed like there were three kids running the place

Best KFC I've visited, its very clean and the staff and food are great 👍

Good food and quick service. Adequate car parking spaces and reasonable drive-through.

They use the oil for too long before changing. Everything tastes burnt.

Good KFC, a lot cheaper than the one at Scotch Corner services.

Waited 25 minutes for a box meal was like it was being run by people who couldnt handle it

Standard KFC restaurant, with one exception - sound system making rly annoying noise and it's like that from more than a year

I’ve been to a lot of KFC’s and have eaten at this one at least three times and it’s one of the best ones I have been to, consistently. I normally order a filet tower box meal and wings and every time I have it has been great.

Great food. Really helpful staff. I really wish you'd fix the blown speaker or clipping music played in the restaurant. I looked and I mentioned this nearly two years ago! Still broken. 😩

Sat and waited at the drive threw for over 5 minutes and was not seen too, I then drove round to the window where you would pay, too ask for assistance only to me told by a young boy that he was busy. After finally being seen too, I got home to find my order was incomplete on 2 out of the 3 meals I ordered. I ordered 2 coffees with my meals both of which were half full, the whole experience was horrendous. There was no customer service at all.

Scored low because they had no salt or pepper don't know whether that is normal now

Ok considering it was latish on a Sunday the service eas good

Ordered through the app so our food would be ready for us. We pulled into the car park to find no disabled spaces available for us to park, fair enough, we'll go through the drive through. We were passed our food in just the box, no bag, napkins, salt etc. So we pulled up and I went in to get some (what's the point in a drive thru?). Upon leaving, I saw staff sitting in two of the disabled spaces in their cars having their break! Billiant.