KFC Cardiff Gate - M4 Services in Cardiff

The staff at closing time on 26/10/24 went above and beyond, thank you for making my visit special

Advertised having the vegan burger on their boards when couldn't select it on order screen. Were really rude when I went up to ask about it shouting they didn't have it. Pretty grim services

Went yesterday to drive thro a at 1400 sat in drive thro for 10 minutes no communication whatsoever drove around nobody waiting just left will be going back

the food was OK but very long wait. staff were friendly

Left out the gravy which i paid for. I asked for 2 legs and 2 thighs, they gave me all breasts. Coleslaw was open when it came. Total order was a disaster.

Nice efficient KFC in the services. Order via the touch screens, food is ready quickly. There is general services seating area right outside the restaurant. Chips and chicken were hot and freshly cooked. Use the app for rewards and offers.

Order window not open on drive through. 5 mins later some grump tells me go to pickup window. Another 5 mins a guy with less energy than Kevin from Kevin and Perry takes my order. Perry then delivers my order as if I jusy shat on her dog. I dared to ask for some napkins and you’d swear I asked for rights to her first born! Was there an hour before closing technically but seemed like they’d all logged off half day!

Totally unbelievable experience. Blatantly served people in queue BEHIND us as they race matched! Shockingly bad and we walked out in disgust. Staff here desperately need reviewing.

Tasty. Service station but I don't really mind. I got lunch and I liked it

Check the timetable on the Internet before going there, I decided it would close at 22.00. Call at 20.00 and it would be closed.

Clean toilets and showers, pleasant service, free Wi-Fi.

Not impressed with the gravy it was all lumpy with a horrible taste. Disappointed as this is what i was lookin forward to the most in my meal

Awful food. Would not return if it were free.

Stopped on the way back home after completely being famished. The staff were really amazing and speedy in processing my order. A special mention to 'Keisha' in customizing one of their flagship burgers to accommodate my friend who's a vegetarian. It really means a lot when staff are understand our requirements. Definitely stopping by next time round. Thank you Keisha. 😊😊

I called at KFC today drive-through was closed 21.18pm it's just like the staff couldn't be asked

Ordered delivery and it wasn't ours. Could get hold by phone and delivery drive wouldn't take it back, said it's not his job to take only to deliver!so had to drive 5 miles to correct it. According to the delivery driver it's happening all the time at this kfc. Some make sure you check.

The few times I have been here they always seem to be short staffed. Spent 20 minutes in the drive thru yesterday as they had order and pick up at the same window which left a queue of cars. Previous time they ran out of chicken and blamed the short staff, took 40 minutes that time for food to be ready. Not my definition of 'fast food'.

Only had delivery. Chicken was hard Sides and drinks were wrong Food was cold. Mayonnaise was peppery?

Food is warm and fairly tasty when you do get it. Staff seem fairly miserable.

Have only had food for delivery so i cannot comment on the restaurant. Food is always nice but they never send the dips when i order their dipping boneless banquet, can understand maybe once but 4 times is ridiculous... Change the name if your not going to send the dips which should be part of the deal !!!

This KFC was the best i had. Nikeisha explained everything to me even went into depth about it. She also helped my elderly husband to order his too. Very nice service from her and the food was top top top teir!! Definitely recommend!! 🥰

Very handy services after seven bridge good variety of food, hot drinks and snacks

The best KFC experience I have ever had. Hot food, crispy fries, good mash and beans. I’ve never had a kfc this good. The mini fillets absolutely slapped. This was through home delivery also, incredible. Super impressed

Worst KFC EVER ! ALWAYS GET ORDERS WRONG. Big Boooooooooooooooooooooooooooooooooooooooooooooo !!!!

Worst KFC EVER ! ALWAYS GET ORDERS WRONG. Big Boooooooooooooooooooooooooooooooooooooooooooooo !!!!

I thought I'd stop off to pick up a boxed banquet meal from Cardiff Gate, I also asked for a corn on the cob, was shocked at the price, £11.98, unsalted chips, no salt in box, you used to get a napkin, spoon, salt and wet wipe, NOTHING, gravy was like water, chips must have been quadruple fried, and im sure when ive had this meal before it xomes with a dip, no dip either, awful, pepsi max watered down too, it was absolutely awful, never again, Nantgarw is the same too, both are terrible, what's happened to KFC??????

Only Disabled toilet is located in the foyer of the men's toilet, so as a woman for some odd looks. The toilet itself was not clean, I had to clean it before I was able to use it. Didn't see any personnel to report to. Not the greatest nor v clean

Wjats the fekking point in having a phone number if the number isnt fekking recognised when people call it? Bolloxx

wendy had a poo on my bbq sauce n my table so my sister slapped her and we left can she fire her please

Order through just eat but I have an issue with both as you are unable to contact either of them and LFC will blame just eat and just eat will blame KFC. However, ordered from here and when it was delivered it was missing a large popcorn chicken and 2 out of the 4 cookies we ordered. When I tried to rectify this issue could not contact the restaurant and I had to send just eat an emails my little boy have now had to had the scraps of what was delivered as he doesn't like burgers and I have no one to speak to, to sort it out. I can confirm this is the worst customer service you will ever receive and will NOT BE ordering again.

I am sick and tired of KFC giving you half a order not 1 but 5! Missing items!£27 is a lot of money to spend and not receive what you paid for! How hard is it to check the order against the attached receipt to the bag? Just plain laziness that’s what! Yes we get refund for missing items but that’s not good when you have 3 hungry people! To top It off they don’t even have the correct number to phone them and try get the rest of your meal delivered! Big company like that with no phone number ! I am absaloutley fuming this is the 3rd time they have done this no exscuse what do ever !!!

Ordered popcorn chicken bites as I was informed they didn’t have much and what I did order came cold. The staff didn’t seem to enthused to be serving and overall this service station is ridiculously poor in terms of food options. Wouldn’t come again.

Delicious chips were a bit dry though the popcorn chicken amazing

Very fast service, food was hot n fresh. Just a lack of condiments stocked up.

It is what it is. KFC in a service station what else do you need to know 👍

Several visits. Always something wrong, from things off the menu, changed procedures with no signage, rude staff or just shut all together, again with no signage leaving you waiting by the window to see if someone might be coming to take your order or not. It’s close to the motorway but you’d be better off driving on to Macdonalds in either Newport or Cardiff.

Missing a whole variety bucket and also they have not updated their phone on google

Service was okay, seating area wasn't clean.

Burger looked like it was slapped together and swimming in salsa sauce won't be having KFC from there again

Food okay, packaged poorly and waited ages.

Very poor service, we arrived late after a delayed flight to Bristol, checking the website suggested it was open until midnight. My family and I were starving and looking forward to some food. We arrived at 23:40 only to be told there was nothing available and they had clearly cleaned up for the night and we're ready to go home. Appreciate it was late in the night but don't advertise an opening time till midnight if no food will be available at that time. Rather update the website to 23:00 or 23:30

Was missing boneless strips and sauces when I said it was missing, they were treating me like a liar and demanded to check every box at our table before admiting it wasn't there and giving one. Is only one boneless strip being accused of being a liar after spending 40 pounds is disgusting!!! And there was a dirty old bean in my box and we didn't order beans.

If I could five it no stars I would as the service is terrible. Think the staff could do with some serious training in customer services.

Great service from the gentleman who served us last night after being turned away from burger King. He was absolutely fantastic, seeing we had children, he put fresh pop corn chicken on and sorted our meals out. After a long drive this was really appreciated, thank you.

Ordered 2 trilogy boxes. The popcorn chicken and Kentucky BBQ sauces were missing

I had a fillet burger meal and was very disappointed with the portion of chips that came with it, 6 max!

Gets my order wrong every time no matter what sides I ordered I got chips

Absolute the worst customer service I have ever received in any restaurant in the whole of uk. Utterly shocking never will i ever return disgusted

This particular Branch is persistent in it's poor service and poor quality food. Today is the fourth time in our entirety of living close by that we have been left narked at ourselves for being foolish enough to waste our money. Rubbery, stringy chicken which looked slightly grey and with a distinctive ice cold spot which I hope doesn't indicate it's out of a freezer and not cooked thoroughly. Don't waste your time phoning. It looks like that number is no longer in operation.

Where do I start,an absolute shower of s*** this establishment is, we have ordered through deliveroo many a times and everytime they get it wrong, not just wrong but totally wrong. KFC really need to look at the staff they have working there as they are just totally incompetent of getting an order right. I always say to myself never again but stupidly I think maybe just once they will get an order right but guess what. And they always blame Deliveroo. Trust me they are giving Deliveroo a bad name.🤬🤬🤬🤬

Service poor, even going through the order 3 times, still didn't have the chicken strips, 4, in the bag when got home! Tried to phone them but the number of the website is wrong! Paid £32 for rubbish, the sauces were even wrong, and no chicken. How can a large retail outlet have no contact number?

Wasn't the most terrible KFC i have had, staff were nice and food was hot, chicken wasn't greasy and bap wasn't dry..... Was very quiet when i went....

Super friendly staff, great customer service, good food and so convenient to have a drive through!

Food was tasty, staff were very friendly.

Terrible service, person on the till had a bad and dismissive attitude. I advised that I'd spilled a large part of my drink in a place people would walk, in their KFC, and their reaction was merely a shrug of the shoulders. I live local and on my last visit the order was more or less completely wrong. If you're driving on the m4 it might just be easier to go the KFC on Newport road or further down the motorway.

I went there first and last time today.Dissapointed no tampping . The photo is missing one fillet it was nice two chips looked in the box to see what was left straight in to see manager do you think it was value for (£8.40) "that's what servos charge" rip off!

Bought meal deals and never got the chips plus they put in the wrong drinks been trying to ring and they keep putting the fone down on me

Terrible customer service. Drive through is always closed. One time it was apparently open, the first window I was supposed to order it had a load of boxes stacked in there.. I am just supposed to wait and assume that its open?

Didn't give dip??? Where is my dip???

Shocking service today at KFC Cardiff Gate the staff are very rude got my order completely wrong and was yelled at from across the room so rude

Nice fried chicken one meal box. Not greasy.

Ordered the gravy box meal. Very little gravy on the burger (barely see it) and batter was undercooked. All tasted very sweet - only ate a few moutfulls of the burger. Had severe food poisoning about 5 minutes after eating. No receipt given.

Thanks kfc for nearly killing my child. Ordered meals for my family and instead of rice, some fool put corn in my childs meal. My child has a corn allergy. If i wasnt up the hospital with my child, i would be in kfc choking the maggot who did my meal. Also, didnt get my chips with my meal. Got random things instead of the sides we ordered.

Very disappointed to be honest Touch screen to order food, not cleaned between use no receipt given at order point advised machine broken, staff showed lack of interest, Boneless Chicken box ordered chicken luke warm, chips ropey, been standing there a while, popcorn chicken luke warm as if been cooked and left standing instead if cooked fresh wasn't even busy so really no excuse. Paid for bag bag not given Zinger burger box meal ordered luke warm, chips ropey and cold the hot wings weren't even hot / spicy Very disappointing its been 10 yrs since had KFC guess won't be having again Please don't use covid as an excuse for poor quality cooking, cleaning, no tables cleaned whilst there General waste bin full

Paid for a boneless banquet... consisted of about 10 chips! It was tiny. Still don't have receipts in the machine. And the entire place stinks of urine.

worst service Worst kfc in Cardiff Worst staff work there Don’t recommend to any one Rating 0

Over priced, soggy fries, no napkins, rude service. Avoid.

Other than the fact our food was all mixed up in the boxes it was very tasty. My son did not appreciate eating his dad's hot burger tho.

KFC always the best value meals, always fills you up.

Receipt doesn't work in self-service machine so remember your number (staff said this is normal) they got the order incorrect then staff member accused me quite abruptly of taking the wrong order (he had and attitude problem) food was nice, but didn't make up for RUDE staff.

I went inside today 11/8/21. Rude cashier, gave me totally cheaper food to what I order. No more. They don't even provide receipts.

The staff are rude , i was greeted with a ' wagwarn ' the speakers are of poor communication & this is the 3rd time they have had the order wrong , not once has it ever been a full complete correct order, I advise anybody DO NOT waste your money or time attending this drive thru. possibly the worst kfc in cardiff

Overcharged, no receipt given, and the worst meal I've ever had. 🖕🏻 Long waiting times and a really weird set up of drive thru. Upon entering drive thru, suddenly you come across a junction where you have priority but doesn't stop other drivers trying to drive into you, badly sign posted.. And in my opinion, badly designed. Surprised if you don't crash your car coming through here...

Ignored for 5 mins trying to order at the till. Then 20 min wait for food. They only had 6 orders! Nothing fast about it. Walked out.

Not had kfc for couple of years due to cold food and abrupt staff, stopped at the Cardiff drive through m4 junction 30 and was pleasantly surprised, every single bit of our food was hot and the lady who served us is a credit to kfc, she could teach other staff members a bit of etiquette,

I wait more than 10 min for a order

Food was freshly made only thing was they forgot napkins and cutlery

I wouldn't recommend. The staff working in there are a big joke. At the same exit it's a McDonald's 3 minutes down hill away from Kfc.

My son ordered a meal today from kfc in cardiff gate uber eats contacted him and said they waited outside for 11 minutes but nobody knocked the door and messaged him that he will not be getting his money back

Was sent a invite from kfc with offers, but nothing on kfc said it would cost me £5 more if I used my local branch at Cardiff gate. They wouldn't use the app.Very Dissapointed.

Fast food took 20 minutes to serve. The boneless chicken was actually soggy and the chips cold. I have had sickness for the last few days. I will never go to this establishment again. The Staff spent more time talking to each other rather than dealing with Customers. Probably the worst experience I’ve had at a KFC. Avoid this poor example of the kfc franchise

Just picked up my popcorn bucket x2 supposed to be 80 pieces in each. 63 in mine and 62 in the other. RIP off

Went late night, and regretted it. The staff at the window was rude, and not adequately covered, no mask or gloves - not that they're mandatory but out of courtesy would have been nice. I am certain I was overcharged, but I wasn't given a receipt and he'd walked away before I could ask. Shame, since I've usually had good experiences with KFC drive-thrus.

This branch is local to our town, we have tried multiple times to see if KFC have redeemed themselves, everytime has been a disappointment. We have had our orders taken incorrectly (dishes which did not match the receipt), poorly under/overcooked chicken. It has been over 5 years and there hasn't been any improvement. For visitors or pass-bys on the M4, I would advise you strongly to avoid this branch and either try another food outlet, visit another service station for food, or visit a supermarket. Until they sort management, training and staff, this is a place to avoid throwing money away.

Parkingas mokomas, dvi val. Nemokamai, o šiaip para 25 jų pinigai, nemokamas dušas, tualetas. Yra burger king, kfs ir t.t. pailsėti po ilgo važiavimo galima

Poor service, waited ages and given wrong order. Food was ok ish

There were NO customers eating KFC in the services, nor was there any customers queuing in KFC. Yet when trying to figure out what we wanted, the girl quickly tried rushing our order. The girl serving weren't happy, she clearly didn't want to be there and made it very obvious. the guy who gave us our food was happy enough.

Very quick and efficient service

Kids love it always but slow service

Food was overly greasy and tasteless. They couldn't use the till properly so even though it was empty it took us ages to put order through. Once we received it, both of our meals were wrong. Definitely one we will be avoiding in future. Disappointed big time especially as we drove past other services looking for a KFC. Wish we hadn't.

Ordered regular fries at a cost of £2.09 and was given a portion which I could only describe as a child portion. When I asked is this a small portion I was shown another bag which was exactly the same size as what I had been given and was told it was smaller. As they were the same size there was no way what I had been given was anything other than a small portion served as a regular.

Best fries I've had from any food chain.

It's KFC. Do you need any more info than that?

Great food and tasty. Friendly and helpful staff. The service was quick as expected.

Worst kfc ever. Only member of staff on front counter was a trainee who had no idea not any care in the world about her job. Short changed and to top it off. The chicken was ancient, dry and tasted awful. Colonel Sanders would turn in his grave at the utter filth these branches care to offer. AVOID.

Horrific service, drive through staff was very rude and condescending. Been coming to this KFC for years, sadly they have gone downhill. Disappointing.

One word "addictive" and I love that.

Flat, warm pepsi. Hot Wings taste like they were fried in old oil or like they were reheated. Dry and stinky.

Good food, helpful staff with plenty of parking.

Lunch: 11:30-14:30 Dinner: 16:30-18:30