KFC Cardiff - Excelsior Road in Cardiff

YOU FORGOT MY GRAVY AND REPLACED IT WITH BEANS! I am so disappointed.

basic request to provide a sauce wasn't even done !

food took 1 hour 30 minutes to come

Why is there always something missing! No gravy and no corn on the cobs that came with the bucket meal! So annoying!

No gravy or beans delivered when we paid for them. Why do KFC always leave things off a delivery order!

It was missing all 4 of the fries promised

Absolutely shocking no chips, drink and wrong side with one order late and cold. This is the last time on my better judgement I ordered and again not surprised at how appalling this place actually is do yourself a favour go somewhere else

delivery was great but food was cold had to put in microwave to warm up

Whole order was cold. Even the beans and they’re usually like lava. Disappointed

Awful - took 2 hours to arrive and ordered a different takeaway in the meantime - couldn’t cancel on the app and nobody answering the phone at the shop. No refund given either after chasing up - embarrassing service

they got our order completely wrong, missing out the second fillets on each burger so it was highly frustrating. this is constant on justwat though so I think the problem may be more with justeat

Thank you for still delivering despite me falling asleep. I missed doorbell but still got food so wanted to say thank you

I arrived at the store at 2215 hrs to be told they had run out of chicken pieces. I know it was closing in 45 minutes but to run out of chicken. This is the second time this has happened the first time 2100hrs to 2200 hrs. I do not receive this problem at other KFCs.

Food was ice cold, driver was driving with warm bag open

Almost £50 items missing an cold !

Only problem is no option not to have fries, so ordered 2 x creamy mash for one side , and 2 x creamy mash for second side and only one side (2 x creamy mash ) delivered. This is second time happening.

My order has not been delivered

Food crushed. Fries soggy. Chicken ok ish. Way too expensive for what you get. Would not recommend

Ordered veggie box, delivered 1 spoonful of rice and salad in bare box. Phoned to ask for my order to be redelivered to be informed by female staff. They are miss advertising as they don't do red beans and don't supply corn on the cob as advertised but can put in complaint with delivery.... not delivery fault..... grateful for their honesty on the misadvertising therefore I will order elsewhere in future...... KFC sort out your advertising!!!! Ty for your honest staff though

The rice boxes are a complete let down, a small amount of chicken, and tons of lettuce, nothing like the description or photo

The food was so dry it was offensive.

Awful experience. Delivery never turned up. You didn’t give the driver my new address that I updated prior to ordering. Terrible customer service.

Most times we go there, we have to almost beg for someone to clear the tables for us to sit at.

Courier made me get the food out of his bag and it was all wet and soggy :(

Driver did not follow delivery instructions and ended up making my food cold

Delivery driver rude and did not phone

I recently visited KFC and was extremely disappointed with my experience. Despite the promise of receiving my order within 7 minutes, I had to wait a full 20 minutes for my food. I ordered chicken wings, original chicken, and a chicken fillet, but the chicken fillet was far too salty to enjoy. Overall, the quality of the food did not live up to expectations, and the delay in service was frustrating. I had high hopes but left disappointed. Would definitely reconsider my options next time.

it was expensive for one burger and a few chips.

This has to be the worst most unappealing burger in the history of Human Civilization. I took a bite into it and immediately noticed something was wrong. It seemed a bit....devoid of any filling. When I opened it up, I saw only 4 very small pieces of lettuce had been put on there.(see ohoto) I know places like these get busy, but this is no time based oversight. This is plain lazy and sloppy behaviour by the staff member who prepared it. I don't think I'll ve ordering from here again.

Went through the drive through and the two young man on the till and pick up window had great customer service and a sense of humour too! The food was piping hot, fresh and delicious. 5 stars

we found a bone in it and it was wrong food

The can of Pepsi Max was missing.

delivery was great. the food was awful. my burger was the worst I have ever had. I'll be posting photos if it on Google.

Food is cold and was waiting 30 minutes. Driver had more then 3 order in box so missing some items. Very disappointed.

cold chips, an hour until delivered even though originally it suggested 25 minutes and the notes that I left for the order were ignored

Missing items! My trilogy box meal was missing part of the trilogy. No refunds offered :(

says delivered but didn't even answer the phone and nothing even arrived, what a waste of time because now will take about 7 days for refund

Ordered delivery said delivered but not to me! Waste of time because will have to wait for refund

Place was quiet, food was nice and hot ,service was quick, atmosphere was friendly

Plain Tasteless, I also asked for specific pieces but was completely ignored.

ordered off just eats 2 hours ago and it havent even shown up

Food was okay, floors and tables were scattered with leftover food, bins overflowing. No hygiene standard whatsoever.

Available staff but all tables covered with leftover food detritus. Wiping down tables should be a hygiene expectation.

Very rude workers the food was nice and when I asked for water the worker refused I was not happy

me and my dog really enjoyed this meal we were stuffed and laughed about how good it was

I didn’t receive the corn on the cob or the gravy I ordered! Late delivery so not a great experience with KFC

Omg just had chicken and chips from here what a horrible meal chips cold and chicken as dry as a bone had to bin the the lot will not buy ever again from here

Service was fine but got food poisoning :(

Missing items and bad substitutes.

Cold Chicken , luke warm chips and as for the portions , come on Colonel Kentucky is there a potato famine since we came out of lock down , check this measly portion Oh and while I'm on what is that incessant bleeping , surely there's no need for that while your dining in

delivery man was very nice and helpful would be happy with him again

the burger was about 2-3mm thick and was over cooked and dry

Food was cold and ended up in the bin

was the nicest KFC ove had in a long time. really fresh and nicely cooked

Chicken burger burnt and cold no ex sauce as requested on burger , chicken piece with meal was cold and gravey like water :-(

Super quick - well done everyone 👏👏

Good experience grabbing my bloodclart food love for that g

Just bought a boneless feast 12 piece at the drive through. Not very good at all. When we got home the chips were all cold and soggy. The chicken was broken and tasted wired. Then we ordered Tracey and got beans. And the sweet corn was open and not sealed. Tried phoning the restaurant but kept getting disconnected. Very poor indeed

Just awful quality of food, tasted minging

I would put 5 star but the supercharger dip was forgotten

Ordered food via the drive-thru on Thursday, 4 July. The person that took he order was welcoming, and this was seamless. At the next window, we received the drinks and were asked to park up and our order would be brought out to us. After 15-minutes, I left my vehicle and enquired within on the status of my order as I had seen people enter into KFC on foot and leave a little while with their orders. I was asked what I ordered and stated. The individual disappeared and came back and did not provide any assurance. I assumed it would be a long shortly and returned to my car. After another 10 minutes, I returned inside KFC and complained, and lo and behold it appeared. I returned home and it was missing items. Very frustrated. The drive thru appeared busier than normal and I feel the team just could not cope with the demand on this occasion. I was not alone in the frustration as many others were also left waiting .

Clean and tidy space. Hot drinks were not available as "the machine is out of order" 😜

Twice I ordered from KFC in an hour. Bother orders came quicker than lightning but both orders covered in mayo and lettuce and the orders clearly state to come without. This order specified that this had just happened and still the same issue.

Terrible meals gone up by 2.50 chips all over floor had to ask for a cloth and rag to wipe our table down really gone bad

Tiny amount of sauce in burger not even a teaspoon worth of supercharger sauce Lucky I ordered one on the side with meal , piece of chicken was tiny and cold :-( and for some reason it wasn’t in a bag the delivery man just passed me a damaged box with a sticker on and my can of drink that I found a bit strange usually comes in a bag to keep it warm when out for delivery

Quality of food appalling burger came with nothing inside. Cold old fries to come with it too. Thanks!

Gravy was cold and super thick like jelly not nice to taste :-( smallest piece of chicken I have ever had in a meal usually lovely from hear and I’m glad I ordered a extra sauce as there was next to no sauce put in the burger :-( sorry but not a good meal this time guys

Just had delivery, the food is absolutely awful, I have soggy uncooked chips ,still cold in the middle,.the gravy is like dish water ,won't even stick to the chicken or an uncooked chip. Vile an disgusting wouldn't recommend it to starving animal tbh ,clearly run by unemployable people who can't be bothered to do there job properly, absolutely disgusting 😤

went to wrong house when I clearly put my address on the app

burgers were as hard as rock asked for no sauce or mayo on them and it was smothered in it the worst £39 pound I ever spent will not be ordering again

Absoulutely disgusting food.well over cooked to the point where it wasnt edible as it was to hard and dry

Driver was 5 star highly recommend

Half the order was missing and no offer to deliver the rest, just advised to claim a refund from just eat

Barely anyone in there and was dirty they reheating food that was ment to be thrown away didn't even bother changing the stickers that's how lazy they were. Someone went to the toilet and there order got called the person who shouted out the number got very agitated and angry they weren't coming straight away very poor professionality.

Food arrived freezing cold not edible

I have been to this KFC many times before. On my latest visit, I found the sitting area very untidy. It appeared that the tables were not cleared and wiped down. It was difficult to find a clean place to sit. The staff at the till were brilliant with their service.

Food delivery was fine. Though items were missing from my order

Chips was missing and most of the meals were cold

food was cold as late and cold drinks left in bags with the food??

My apologies to my driver, I’d ordered the wrong stuff like an idiot! Sorry for the confusion! Great service. Thank you!

Not as good as it could be, very dry chicken

Drinks were warm, food cold and half of it missing

Never got the chicken on the 4 piece meal

didn't knock my door just left it by the door

Food was correct and hot but there was only a tiny amount of sauce in the burger luckily I ordered a additional sauce on the side to add to the tower burger :-)

Food that I payed extra for didn’t arrive. It was cold ontop of that.

Tasty meal. Nice breaded chicken sandwich. The Cole slaw is not similar to the American one, which I crave. In my travels, I've not found it overseas. The staff needs to be better trained. I asked if there was a meal option with a chicken part and a sandwich. The employee at the register said no. As I perused the menu board, I did find one and ordered it. There was no apology for the misinformation.

Chicken from Americacestershire in the USA apparently ! BRILLIANT !!!!

Friendly driver,food was delicious!! Good portions.

this is the second time on the trot i didn't get my garlic mayo. c'mon KFC you can do better

missing 2 pepsi max and a sweet chili sauce. 😔 can I get money back for these?

Food was cold plus there was only salad mayo rice and chicken in.

our KFC delivered to wrong flat lucky it was a honest neighbour

A lot better than I remember, the food is a bit pricey but hot

Food was horrendous once again. Arrived freezing with crushed boxes because two cans were laid upon the box

Half my order was missing not very impressed not to mention the drinks were wrong don’t really understand how hard it is to put food into a bag I work in the same industry and I don’t have that much trouble

The burger and chips were cold, but the chicken was lovely and hot.

Cold food and very poor French fries 🍟

Ordered boneless meal and the popcorn chicken box was less than a third full

Awesome, as always my family enjoyed it. 🙂