Costa Coffee in Cardiff

A very busy Costa, especially at lunchtime. A lot of students use at this time too so all too often there are few places to sit, which is fine. Usual standard of service and quality of food as you would expect from Costa. Easy access from outside with no steps to manage.

It's Costa, what more can I say?

The staff here are extremely rude and impolite, the atmosphere is great but one particular staff attitude has been a disaster. I am Chinese and there is a staff that seemed extremely racist, consistently stare at me and my partner when we were there. When it is at 4, the staff told us to leave and we packed. Outside was raining so when we were at the entrance me and my partner stopped for 10 seconds just to open our umbrellas but the staff consistently told us to leave the cafe immediately. I told the staff that it was raining outside and we were just opening the umbrella, the staff replied with ‘I don’t care about Ching Chongs’. I was shocked, too stunned to speak and left the cafe. It was a huge disappointment to Costa to allow people like this to work as a staff.

Lovely place and staff but pathetic vegan range, the costa down the street manages to keep the vegan food stocked properly, why can't this branch

Stopped in for some food after a convention and the gentleman that served us was attentive and courteous getting our order just right. We had bacon brie panini with cappuccino and iced chocolate milk

Knowledgeable staff and very attentive.

Staff kept looking at us made us feel uncomfortable

Staff extremely unfriendly with kids, bossy and offensive. I felt like because I was a man of colour the staff was being hostile. Kept staring at me and my girlfriend.

It was OK but could have been cleaner.

Service was fine, shop was clean and modern, but my cortado was very bitter and had far too much foam.

Good service, fast and efficient.

After years of being a card carrying Costa customer. I took the plunge and bought myself a Costa Reusable cup. I figure that it was time that I did my part given to volume of coffee that I drink, to protect the environment. Regardless of where I buy my coffee from be it a motorway services, a franchises or an original , a shop in the city center or a small town. I have always found the service to be exceptional, as well as quality of the product on offer. I drink decaffeinated latte with plant based milk and l have always found that l can enjoy my cuppa regardless of location.

Coffee fine but avoid the pastries! Stale and horrible. I was there at 9:45 am and the pastries had clearly been there since the previous day at least. It was stale and inedible. Although when I complained the server insisted it was fresh.

Great service, lovely food and attentive staff, however their COVID protocol is over the top and some of the staff (I think his name was Tom) came across condescending. This store need to make it clear to customers that if they are staying in, they need to fill out a track and trace form before they join the queue, as I had to go to the back of the queue after I stated that I wanted to stay in. Also Tom asked me for ID to verify who I was on the track and trace form (I mean seriously?!?!?) which is pompous and rude, and again highlights the asinine policing in the store. Although the quality is good, some of the staff need to stop exerting power on the customers, so I will be avoiding this Costa during the pandemic, due to how uncomfortable I felt.

Costa Coffee is amazing, they have saved me during the pandemic when I need the bathroom so bad and NO OTHER coffee shop would let me use it in an emergency after running around town trying to find a bathroom on my walk. The coffee and food is good too! :)

I am the girl who smashed her head against the ground and required hospitalisation. I cannot thank Costa staff enough for being such an amazing and compassionate people. One member of this branch took care of me until the ambulance arrived. I cannot thank him enough. We need more people like him in this world!

Usually okay, staff used to chat amongst themselves anyway, ive just gotten a cappuccino instead of a latte, way too much foam (ive got experience so I do know how it works) and my coffee is burnt, please clean your equipment between uses, now you've got less footfall its really important. Generally average, today below par.

Max who served us was really nice and helpful giving us lots of advice with our many questions

Really good service, excellent anti-COVID measures. Only one staff member but he was really on the ball and the place was spotless.

Missing my regular caffeine fix during lockdown, but found some Costa stores allowing socially distanced customers indoors. 👍 Always friendly professional staff

Good coffee and pleasant staff but the making of the coffee was a bit sloppy and needed correcting.

Nicely located fir Cardiff University

I go here all the time. The staff are super nice and make literally the best drinks I've ever had. Probably one of my favourite places ever.

Decent coffee at standard chain pricing

On my visit it was spotlessly clean; I got fast service; Staff were friendly and the coffee was nice. Convenient for the intercity coach stop at Cardiff University.

Fa.iliar Costa service. Attentive staff ... v good

Our first stop for a coffee before heading into the centre or jumping on the Megabus or train. Friendly, helpful, efficient staff. Indoor or outdoor seating. Can get busy, but the friendly mainly student customers don't seem to mind sharing table space!

As you would expect; good coffee, pleasant staff.

Coffee was very hot, staff always seem very friendly and chatty, a comfortable place to have a coffee. Also if you like to unwind it has its quiet moments, not often that busy, overall quite a good experience, been there quite a few times.

Lovely coffee but far to busy to enjoy the experience.

Coffee great but service so slow compared with other Costas.

Храната е вкусна, обслужването е на ниво

Nice place - lots of nice nooks to sit in and lovely staff

Amazingly friendly staff, didn’t roll their eyes at my dietary requirements and were really chatty. Toilets and whole place really clean and tidy. Nicest costa I’ve been to!!

Gave me stale flake and hard marshmallows on my hot chocolate, wouldn't use them again

Always friendly and quick service!

Comida deliciosa, grande variedade à escolha, cafés e chás para todos os gostos. O atendimento foi eficaz, simpático e veloz. Fomos lá várias vezes e sempre saímos satisfeitas.

Always a nice happy bunch, one of the quickest services I've experienced, even when busy

Corporate and ordinary but at least clean outside busy times.