KFC Cambridge - St Andrews Street in Cambridge

Hassan was great and provided good service. Will be back again because of his amazing service

The food was so cold thay was a pees off hail in the burger 1 star

Very friendly staff and original KFC food. Enjoyed easting there and looking forward to come again

Excellent till services by henna it's really helpful.

Superb customer service and hot tasty food by this branch. The best part about it is that it's halal!

Good food and fast service. Friendly staff henna

Recently visited this shop and was served by Sangeeth and i can assure it was amazing. Would definitely recommend.

One of the worst things I have noticed, the staffs are very slow in customer service, they don’t even talk to us even if are waiting at the tills to order we’ve to call them out for ordering. There was a Lady Manager, she was one of the rudest person I’ve ever scene. She doesn’t even care customers just doing her on stuff and talking to others rather than helping out the customers.

bag was damaged and wet and missing drink

amazing food very polite delivery driver

Food was cold and a waste of 36 pound

Rude staff will not be visiting again

First time at this kfc branch. Great customer service from Hassan from behind the counter. The food also came out quick and hot.

I could send the video of the guy on my doorstep and taking 20-plus minutes on my door before he would leave my food I'm so disappointed with your service

My order was on time and the man who delivered it was polite

No one feels responsible for cleaning the tables

Order takeaway. They turned it into eat in. Staff asked me whether they could pack everything in the same bag. I said fine to save them trouble. Throw all the hot wings, boneless chickens and 3 piece chicken into a tiny bag. Got home instead of 12 hot wings gave 4 hot wings. Absolutely useless and incompetent. Food quality terrible and not fresh.

uts a shame that the ruder didn't want to come upstairs otherwise it wouldn't been perfect

Great experience, hassan was magnificent!

ive ordered 2 popcorn but only got 1 . Didn't get no salad when i ordered salad

Missing items and 7 day refund is a joke

Problem with KFC app. Again. When I made the order and tried to pay, after ages of waiting for the payment processing, I had to give up and restart the app. When I tried to make the same order, the promotion offer disappeared from there, had to order something else. The long bar table by the shop window was full of rubbish, huge pile of leftovers as if someone emptied the bin on it. Very gross. So I had to put my food on the bar chair and stand by it. No other space was available.

Firstly I have to wait for 15 minutes for just a mega box. In service station they will give you a larger one but instead they give us the smallest one

One of the worst customer service I ever faced in the franchise. Don’t need to say anything about the food, I had even doubts that the franchise is not even controlled by KFC. Doesn’t even taste like KFC. The quality of the food is not good compared to the other franchises that I’ve visited. One of the worst things I have noticed, the staffs are very slow in customer service, they don’t even talk to us even if are waiting at the tills to order we’ve to call them out for ordering. There was a Lady Manager, she was one of the rudest person I’ve ever scene. She doesn’t even care customers just doing her on stuff and talking to others rather than helping out the customers.

Generally not a great place to dine. I came here with a friend at first and after she had ordered i asked for the code for the toilet. The lady stared me down and very rudely said i had to order something first before getting the code, and so i did. I ordered a gravy mega box and though the gravy was good, the chicken and chips were extremely undercooked. The chicken was pretty much raw and the chips didnt have seasoning unlike the other KFCs, not to mention it was basically just raw potato. Upon entering the toilets, it was just filthy. The guy who gave me the code though was nice enough. Overral, just wouldnt come here again 😬

Small place Limiting sitting area Halal

Excellent Service. Thank you ❤️

That's great👍 Everyone shall visit

I have been this KFC for months and I feel the service in this KFC is much better than compared to others. Staff are very friendly, especially Hassan and Anaja, they look pleasant and calm even though they are under immense pressure. I know most of the staff here, they work hard. I didn't get my food delayed at all. They are very fast and quick and very helpful. Till now I don't have any complaints about food. I got what I ordered in sufficient quantity. So overall I recommend this KFC.

did not receive 1.5lt bottle of Pepsi driver took picture of receipt said would return with it in 20 mins did not return not good enough not happy will not order again

A fantastic service. Professional driver. Hot food delivered.

It shows delivered but didn't get it

There are items missing from our order.

Chewy chicken Cold food Poor presentation Warm drinks

This was place was so horrible. Don’t waste your money. I ordered a gravy mega box. The chip portion was like a baby grabbed a few and put it in there; so small! It was so sad to see. I opened the box to only see one wing and one chicken that was mainly bones. Where did the rest of my food go? I noticed it only once I got home so it was too late to get my food. It’s annoying and sad when you’re so hungry and you get this type of meal.

Just buy whatever you usually eat.

Preordered a delivery more than 2 hours in advance but order was still 30 minutes late & no communication. Phone number for the restaurant doesn’t work. Due to this, I had to go to my night shift with protein bars as I didn’t have time to eat or make anything else.

Tracked the delivery they went completely the wrong direction then somewhere else eventually it arrived cold

Food delivery never arrived, driver called and hung up on me. By the time I had made my way down stairs had driven off. Use the East Road kfc at least you get your food.

Missing burger meal. Not here at all

Good service.Welcoming atmosphere.Approach of staff was really pleasing

Had an extremely satisfying dining experience due to the excellent customer service and amazing food.

Good service, welcomed with warm smiles and happy faces...

Must try new BBQ burger.. different taste

Best chicken halal in Cambridge.

Burger was a bit dry and burnt, cookies are very burnt and cob was overdone. Rest was nice

delivery very nice. and food too

Good service and fast delivery

The chicken most of the time is uncooked,the wings had feathers all over disgusting place to eat and spend money. Dirty filthy place

They were super nice and accommodating :)

I did not get my food so i wanted a refund but face to face i was told rudely i cant get the refund. Not very nice experience. KFC should return my money. Its my money please return it. Nevermind the rudeness and long wait. It happens. But please return my money. Its my money.

It ia good to have a halal kfc in cambridge. The friyes are really taystie. And the chichen is well seoned. And jucy. Where the chicken is falling of the bone. will come agine.

Was served by Vamsi, had lovely service

The whole just eat ordering process and delivery was a breeze. The food I ordered was short on chips, less than half a portion. This issue is from the food outlet.

Nice service!!! Highly recommend!!

Ordered for wrong restaurant. And they helped me out big time great manager

Incredible £4.49 three piece + fries deal

Very bad experience overall !!!!! My friends asked for some napkins, souses and tubes, but this guy said that we need to order more to get it. Why is that? In any other KFCs they give it for free, but here this employee was answering badly. Please do something with it.

I ordered 4x 2pc original chicken but it came as 6 pieces in total including 3 tiny ones! Not going to order from here again

Staff we're really good. Very fast service

Chicken popcorn was cold and its very unhygenic in the toilets and the overall place is just dirty and not great to be in

Burgers great but the fries were all over the cold drinks

brilliant service from the kfc helped out immensely

Brilliant service by man on till at 8pm 31st March

Food cold, not everything I ordered but delivery was good

Terrible staff and the manager was useless.He doesnt know what good custumer service is.At least 20 custumer were waiting for the chicken and manager kept telling us 2 mins.15 minutes had gone by and everyone was still waiting.This particular branch has been known for poor service and dirty facilities.

Good kfc in Cambridge and akamal made a good service

Excellent service,food, and everything. . They are too polite, especially Mr Akmal.that person is just mind-blowing.

Akhmal had given the best customer service i ever had in any other kfc in UK

great experience as always at a kfc. Was served by Lokesh.

They need to stop putting their 5-star hygiene rating cause everyone who eats here knows how disgusting this place is. If only I'm not addicted to their chicken, I will stop coming here altogether.

OVER 1 HOUR the food tastes like it was made 1 hour ago. 55 Mins driver at restaurant?????????

I come here quite often and I love the food and the staff

I must say, I had a great meal at this kfc today the food came very quickly and was very enjoyable to eat. Thanks for providing great service and quality food.

Had a great experience! I loved it, the service was very fast!

The driver was supposedly at the restaurant to pick up the food for over an hour. The food eventually arrived 1.5 hours after we ordered. By this stage we had to have something else so refused delivery (of food that was probably luke warm after sitting there for an hour) and received a refund.

Nyc atmosphere good staff and service

The service was really good. What I personally liked the most is the the staff was friendly in this fast paced environment!

Missing mash, was given corn on the cob instead

It was a great experience dining in at KFC St. Andrews.

These guys are nice people good service

Good Ambience, promt service and friendly staff!

Very good staff and very friendly service!

I have enjoyed meal and hospitality done by team.i came with my family wonderful experience in KFC waiting for next visit.

10/10 supervisor is amazing his name is Hassan, he is the best, all the popcorn chicken I want in the world, please go here, he’s great!

Great staff, very friendly great service.

The staffs are so helpful and they have an excellent customer service at all time

Staff is really good and food is amazing 😍

This is pathetic …. Order arrived late food is cold and Pepsi is flat and leaked … I need my refund

Always busy, small seating area, but staff work hard at keeping up with demand.

Their space is too small for customers who want to eat there

Driver on a motorbike took 26minutes for a journey that takes 10minutes on an ebike so food was stonecold & unedible

We ordered a fillet box meal and we got a bbq filet box meal.

I had an outstanding experience at KFC on St Andrews Street, Cambridge. The service was prompt, the staff was friendly, and the food was delicious. The crispy fried chicken exceeded my expectations, and the overall cleanliness of the restaurant was commendable. I highly recommend this KFC location for a satisfying and tasty meal. Five stars!

Excellent service and the food was tasty!

they both taste so yummy 😊😊❤️❤️😊😊

I ordered one extra regular signature fries and it wasn’t in the bag. It is a shame that I paid for that and I haven’t received it…

Driver forgot to give the drink

The girl on till was nice and good, i guess her name was ana something. Good store

2023-12-23 The chicken is tasty, the cleanliness is a bit lacking, the employees can hardly keep up, because there are a lot of orders on the spot and take out. Maybe a bit noisy, but there are a lot of visitors.