KFC Blackburn - The Mall in Blackburn with Darwen

Thick KFC is much improved, I was here in past when it was run by different staff , It's now cleaner with a happier work team. Customer service and food presentation much better, I know it's all in bags and box's, but it was placed neatly as apposed to dumped on the tray . Well done KFC team And a extra thanks to Aelia which I am sure I spelt wrong .thanks

I hate it. The chips are disgusting and over cooked. The chicken was spicy. I needed water after that. Not going again

Orderd sweet chill chicken bite and you get 4 piece of chicken wasn't till top the chicken was supposed to be full tub but instead was only 4 chicken not good

The food was great, my partners first time having KFC too. But the place was extremely crowded, loud and overwhelming to be honest. The server was nice, though hard to understand (to be fair I'm hard of hearing). And it was confusing to know if our order was completed because they put it on the 'collect from counter' screen a good five minutes before actually serving. We ordered take away and ate outside near the bus station as it was less stressful than trying to eat inside.

The lady who served us Huma was honestly one of the best customer service people I have ever encountered. She demonstrated passion, enthusiasm and great humor which is very rare in fast food environments. A genuine credit to your team! The other gentleman who served us names Sarfan was also incredibly polite and well mannered. You really have a great team at this store if these two are anything to go by, don't let them go!

Not great. Floor was covered in food, no clean tables. Really crowded and disorganised especially the queue. Only 1 person serving. Wouldn't go again.

Great fast food experience, food came piping hot, good sized portion

The food was not hot... service is shocking, felt an inconvenience, and interrupted their conversations and rude to carry on in their language and rudeness U are seated in the main shopping hall... People walking past general shopping

Popped in for a quick bite, dirty tables, food left lying around, very rude poor service, and the food wasn't what we ordered wouldn't visit again ever..

Chicken was slimy and cold chips we're cold no hot drinks would not reccomend

This Kfc has definately got very friendly staff. i have been twice and they were so nice . kfc food was good. but the customer made me come back. very chilled and friendly staff

Went today friendly staff food great and not too long a wait

Advertise a double burger meal then tell you it's only on offer after 40clock

It was decent; satisfying. It's KFC after all, they've done well with the location.

Staff are incredibly rude and disgusting. One of them was swiping their nose on their hands whilst making other food. It was very unorganised as they kept messing up orders. I could go on all day lol but 0/5

I've been kfc and the food is disgusting the burger was uncooked and it made me feel sick and the customer service is terrible

They were great and served me really quick

The table and floors were dirty, food did not look inviting at all. Won't be going there again.

Great food ,but had too wait 20- 30 mins for the food very busy

A great place for great chicken meals

Place did not look clean. Btables and floor not clean. I watched the young girl clean and she was rubbushnat it. Vouldnt care less all the food all over the floor.

Food was okay but definitely not worth the waiting and queuing, chips were cold but the gravy was good

1 star at a push this time I ordered a zinger tower box meal with a side of gravy then was charged extra for the gravy. Finally got my "meal" -the hot wings had to asked for them. Charged to eat in and not one seat to sit on. Burger was already cold and when i finally sat down to eat realised my order had no fries either 3 stars for the staff member that looked like she was running the shop singlehandedly 4 other complaints in the 5-10 minutes I was there

Fast service fresh crispy chicken

Todd is always so friendly and helpful. And the food is so much more tastier than the other branch. Thanks for the brilliant service every time x

Second visit to Blackburn Mall KFC. Very friendly nice staff (who I have to say I've seen deal with some awful customers with very well). Its only a small restaurant and I think that's why the food is good and so fresh. Everything red hot. I asked if I could have a wipe to wipe the self service screens and the assistant came out and cleaned them throughly for me and was very polite. It's the most I've enjoyed a KFC in a long time.

While there may not be ample seating KFC The Mall Blackburn is another great addition to the long list of Halal lunchtime snacks available in Blackburn Town Centre. I highly reccommend popping in for a quick Wrap of the Day as its a light; yet succulent and filling meal. Swift service and lovely staff.

Slow service, raw chicken with blood showing. Got my order wrong a £30 order had to be thrown in the bin. Will never go back here again.

Terrible service. Obviously a busy branch but really harassed staff . Coleslaw on last day of out of date and both had separated ..staff not bothered said all like that . Really rude about it . Tables filthy. Hate to see kitchen ;(

Although the food is good, but the restaurant is very dirty, food cramps are all over the place, no one to clean the tables, food is falling all over the floor.. As always everywhere in UK no staff are available wherever you go..... I hope at least there is someone to clean and clear the table, and I hope some people will clean their table after eating....

Worst meal iv ever had,not fresh and burnt.

Good food, Huma one of the workers there is a nice and helpful lady

Busy most of the time.....but don't mind the wait its worth it

Just wanted to say thank you to the lady at the till. She was very polite and accommodated my request. The food was amazing.

Awful service. Ordered a single snack wrap, waiting nearly 20 minutes for it. Staff quite literally throwing food from the back of the kitchen into the serving trays towards the front. Will be raising a formal complaint.

A really bad decision, poor service and food, dripping in grease. Seating not available, to use as they hadn't been cleaned. Taste wise, a big disappointment to be fair. The chicken coating, was the cause of the problem. When owners use sunflower seed the oi it doesn't reach the temperature it should be inorder to reach that higher temperature, to crisp up the batter. As a result the chicken steams mostly and batter retains moisture, which is not a good result. It saves money but the product is inferior hence oli soaked chicken

Went here today charging people for large meal and not asking the customer robbing people in my eyes

Well I have used many different kfc restaurants all over the country and I have never seen a protest against the company before and I was shocked to see that a sole pigeon stood out side wanting to save his fellow cousins but as time went on he was later found having a feast of his own and with such horror of cannibalism I couldn't stay any longer food was amazing though

Terrible customer service Ordered off just eat and never received my order I rang up to tell then we haven’t received it they then go on to tell us that the food is still at the shop and nobody came to collect it so we then spend 10 for some chilli bites and rang them to tell them to give the driver the bag off food we haven’t received they then ignored us and didn’t give the driver the food bare in mind it was same name same address and we rang up 2 mins before to say we didn’t receive are order then we received are Order of chilli bites but not the 20 pound order !!! Definitely will not be ordering from here again

Not the best KFC I have been to. The food is lackluster from here and service has a lot to be desired. One issue I had was the cleanliness of the tables for eating in, they were an absolute mess. I can understand why customers would make a huge mess when orders are served all on one tray, people struggle eating in a dignified manner due to the awkwardness of four people sharing from one tray. Having to get up to get missing items is no good and when your app discounts don't work, no one really helps.

Not impressed chicken in wrap coating overcooked chicken dry and fries not good

Got to say it was one of the worst KFC iv ever been to the chicken was so dry and the coating was tasteless the chips were passable and the service slow won't be eating here again

Excellent service and excellent quality

"Huma" 🌟 made my experience lovely.

Chicken is always good in this place and piping hot. Never have the crushems tho

I have to say that I was disappointed. The seating area inside the Mall wasn't busy so was able to sit down. The area hadn't been cleaned, serviettes and rubbish hadn't been swept up. My friend ordered food, that was only lukewarm and came with a tiny amount of fries. There was one particular member of staff, who was working flat out, trying to take orders and clean up, who made the experience a bit more pleasant. Other than that.. pretty poor really.

Very slow service Food was cold Ice in drink when asked not too No hot drinks

Sat at the table area in the mall . Pity the young students don't learn to clear there mess !! Left a filthy table and there was no excuse as the bin is near by .. no need to put that on the staff . Lazy behaviour .

Quick good service very busy at lunch time

Wow was actually nice for a change from kfc normally something wrong with it but not this time 😁

Was busy but good and tasty food. Needs more tables and staff to clean afterwards.

The only bad experience of any kfc is when they run out of gravy

Worst experience ever Ordered a meal and wings for kids Noticed lots of chicken hairs all over one of the wing not sure about the other one as my toddler had already ate it Went to till to tell em she agreed threw them away and they just went in and bought me 2 more wings with out any apologies I refuse to had it and they said ok will refund u and then manager came with big face on and gave me £1 saying it's for the wing I was extremely frustrated buy the behaviour without apology and £1 in my hand extreamly disgusted ..better no one eat here chicken full of hairs

The ordering machine wouldn't scan the rewards app, it then didnt print a receipt in order to add the rewards afterwards. It also dodnt show an order number so that was a guess as well. Dont think any of the staff know how to smile or just be generally welcoming. Asked for a receipt at the counter and one of the people working sauntered off to the back to get a manager who also seemed lackadaisical. Went to find a seat and found that every single table was filthy and i wasn't the only one who thought this as i saw a number of customers asking for tables to be cleaned or just cleaning them their selves. Then sat down with the food to see that the order had parts of it missing. Again, a half arsed response from the girl behind the counter who just handed me a bag of fries and didn't say a word. The ice cream for the kids was also like water... love KFC but will never return to this particular one. What an absolute joke!

Dirty,uncleaned restaurant with very rude staff...more interested in sorting the takeaway guys out first..

Bad hygiene, tables and floor dirty, looked like a pig farm

Average, cold chips pink zinger burger

Hot wings were popcorn in disguise, Pepsi was like water, even though asked for NO ice, burger had been crushed, they changed it, but still, gravy was cold too, awful!!!

Bin overflowing, had to go back for spoons, salt and serviettes. Staff seem uninterested.

Had to go back and ask for napkins as they are behind the counter. Surely napkins should come part of the meal. Bins were piling quite high and attracting pigeons. This was 2pm today.

The worse staff of any KFC I have visited around the world, make mistakes every single time and then won't pick up the phone when you ring back. Will also tell you lies to your face

Great food good value every time

Spotless clean and service is quick

The food and fries were all fresh cooked and tasted great. I would of given five star's except for the poor choice of soft drinks all diet or zero sugar.

Great people are doing a great job :) awesome staff!

It's awesome place to visit. It's have delicious meals to eat.

Great staff she was very helpful and pleasant

Standard KFC great food although the fries are terrible now go back to the ones you used to do

Hit and miss. I think you need to catch it when the oil has been changed.

Lovely food and quick service Will definitely be coming back here!

Presentation isn't the best. Burgers thrown together. Staff looked depressed on the drive thru 😔

It is many years ( TOO many ) since I enjoyed a KFC.I was in Blackburn prior to going to Ewood Pk ( 150th blood donation). I thought I would treat myself. I was not disappointed.

1 chicken and rice box missing from delivery. Rang up KFC to be told it was included in the bag, so did not believe me. Was told nothing can be done, so no solution offered. Whoever does the bagging needs further training, as receipts and items are not being checked correctly. No point being fast and rushing your orders out, if you are not getting it right.

A lot better than some I've been too

The order and service was quick! But everything in the boneless box seemed rush, food all over inside. Witness staff member during their shift eating a piece of chicken and they got my drink orders wrong, ordered a cherry max instead got a Pepsi diet. End of though food tasted good.

The food shown on the photos are different then expected.

Kfc - its chicken and ita kfc. You know what you are getting from it. Decent location with plenty of seating outside. Good and fairly quick service whilst on my 30 min break. Bought the lunchbox box meal. Wrap popcorn chicken and chips flaming hot also available in bbq flavour Give it a go

Very cold food looks as if its from day b4

A bit of a rip off. They were really stingy with the fries

Food was prepared quick which was the only positive. However the fillet burger was so over cooked, that it was difficult to bite into. Also chicken pieces were stale. Fries weren't that great either. Overall was not happy with the meal.

Dry and missing items off my order!

Must have some new staff because the old ones didn't know how to work there or be polite the new staff are brill

I ordered wings bucket for £5.99 All wings were black from inside and the meat was red. I Did complain to manager but he was so rude

Good got tea for my daughter,as a treat

Very fresh food, excellent staff.

brown lettuce on my burger disgusting

Prepared fast. Place had no gravy and they said Pepsi was discontinued.

Wonderful experience and service

Wait time was decent, staff seem friendly and polite.

Busy good food nice staff and food is worth while what you pay for this one ,chorley ,and Wigan are but a few give it a go .

Slow service but hot fresh food

The place is small, but the service is pretty quick. My first visit here, however I was not impressed with the food, specially the fries. Overall a disappointing result for my afternoon meal.

Not the best KFC, food not hot enough. Gravy was nice though.

Dry, expensive, no napkins no gravy.

Friend lyn staff lovely atmosphere

Nice food and quick to ask what you want

Food was great...Customer service wasn't.

Good food Some time they forget to put chips or gravy

Very Covid friendly well spaced out food was good

charged Me £4:19 for 3 pieces of chicken when I asked him for a mini fillet burger.my friend ordered a Pepsi and they gave her a watered down Pepsi so she asked for another one and they just added a little bit of Pepsi to her other drink.Not impressed.🤬