KFC Birmingham - Longbridge in Birmingham

It took the restaurant 45 mins to get the order out. The driver was sat outside for ages i could see it on the tracking app. When i called KFC i got a girl who tried to blame the driver; me telling her i could see on the app it was them she hung up

Requested no dark meat as u cannot eat it. No breast sent only dark!!!

I am absolutely fuming, not only did I never receive my order. Nothing was done on Just Eat part to notify me of the problem. I had to call up KFC on my own accord only to find out that the courier hadn’t even entered the restaurant. I expect a refund immediately. And I’m disgusted at the service once I have my refund I will no longer be ordering with Just Eat congratulations you’ve lost a loyal customer.

thank you... lovely delivery guy x

I have never eaten a kfc before and im 61,orderd the gravy box meal..... I could have saved my self £5....and just stayed at home and poured a load of salt down my throat.... The gravy over salted, the coating on the chicken over salted... If thats the standard coating on the chicken, somebody should report kfc to the H. S. E....

Delivery was on time. However items missing from my order

Original delivery time was 5:30 - 5:50; turned up about 6:45. Cold soggy chips, luke warm chicken, and the chicken wings had almost no meat on them. Not worth the money at all.

Cold fries, poor delivery drivers attitude

driver gave us the cans of drink but no food... rang KFC and driver was given food and drinks so has obviously kept the food.

Order never got delivered was stuck on preparing food for over an hour until I contacted support and they refunded me . I will NEVER use this app again .

Food arrived hot & was to the yummy

I waited 40mins from placing the order the driver was at KFC for 15mins cuz i was watching, and the est time kept changing +5 mins each time the est.time went over then when the food arrived it was cold. The driver is not at fault! FC are at fault.

Always fulfill my special allergy request

Delivery driver was on time! Polite too! Food was nice but chips weren’t cooked properly

ordered food at 6pm delivery time kept getting later then 2hrs later it changed to delivered but food never arrived

I don't know if it's the drivers or the KFC staff but it's not the first time there's items missing of the order you order one complete bucket deal and you get half the the original stated items, Luke warm chicken and freezing cold chips. AVOID!

Poor food small portion a box full of wings, asked for thighs told can't choose

Food was cold and felt soggy also missing items

Beauty of KFC is food is nearly always good. Box meals no longer come in a box. Parking can be difficult for collections.

orders fast food as I had Togo to work so thought it would be a treat for everyone before I went to work.from the time I ordered the food tge delivery time changed 3 times till eventually it was over a hour before we got the good delivered ,at this point I have to leave to go to work leaving people in the house waiting for food,but I waited and just as I was about to go to work the food arrive. It arrived and was not very hot just luke warm and rubbery fries as they had cooled .So disappointed

as usual the order was missing items

I'm a fool to keep ordering from here....in hope it would be nice.....my zinger burger was overcooked and rock hard absolute shocking

advertised as a BOX MEAL yet everything is in loose bags and no box!

food was cold and missing items

Expensive!!!!! Quality poor - food cold!

Nothing special. Looked like it had all been thrown in the bag for 10ft away.

Really lovely food and quick delivery

I didn’t even receive my food phoned k f c and they said it’s not us it’s just eat to deal with the problem spent £36 pound and then it said delivered and we have nothing I’m feeling angry

Placed order at 6pm with quoted 15 to 30 minute delivery time. Waited 2 hours with no order updates, and then at 8pm they suddenly marked the order as "delivered at 9pm" (an hour in the future, and 3 hours after the order was placed). Appalling service.

The food was cold & not what I ordered

Food was lovely. Warm. But the only down fall was on the fillet burger the lettuce had gone off. So wasn’t very happy about that.

very enjoyable and very tasty, many thanks.

there was no drink with the order delivered inspired being on the receipt

things were missing! chips were horrible

Food quality was abismal soggy chips dry chicken beans and gravy were out of sell time herrendous

firgot items .. .kfc sometimes there ok ..but someone times they are not good ...this was the later

please train your staff in counting or send them to school I ordered 14 pieces of chicken and received 13

Sorry can’t review something I never received. Very disappointed. Awaiting feedback from just eat.

Food was hot ,tasted great ,delivery was very quick

The chicken portion and burger was very dry and not the original fresh chicken NOT HAPPY

Great food and delivered on time .

-1 . My mom went into.kfc Longbridge to order a family bucket meal.. to be told no counter service just self service when my mom told the very rude lady she couldn't read or write she was LAUGHED AT NO HELP OFFERED AT ALL. She want to Pepper's over the road to be helped and a very personal service and made to order fresh food. KFC loss Pepper's gain forever. Would of been the item's pressed. Nothing recommended by my family.

Neat, time keeper and prompt services

Some of my order was missing I want a refund

The chicken stinks and you could see it’s rotten inside.Kindly work on the quality

There missing the chips popcorn chicken no sauce

Food was excellent & a very chilled atmosphere

Cheese is missing from my order zinger tower, flaming wrap

The food was average, the food wasn’t very warm as it arrived, as I think the delivery driver had a few others to drop off, the bottle of pop was warm as well, I expect that to cold

Great meal but yet again only boney pieces tiny

Order said delivered however no order has been delivered I called kfc and they advised to call just eat and get a refund I have spent £50 and nothing has come I have had to place another order so I would like my money refunded for the first order

the food was cold, badly packaged and tasteless! KFC is not what it used to be nor worth the money!

Always miss food from the order

Ordered the Streetwise All Stars BBQ Wrap with a 7 up to go. Food was quickly done and tasted wonderful, small portions of popcorn chicken, thick fries and a small BBQ chicken wrap. Almost got two 7 up by mistake, but told them I had gotten it. Will definitely return for another, bigger BBQ chicken wrap!

unfortunately the main 4 chicken pieces were missing which was just under £9. and the rice box was half empty

Everything was cold and tasted stale, disgusting thrown away

Soggy chicken batter Undercooked chicken Gravy disgustingly pale

did not recieve delivery of order been in touch with longbridge kfc and was told order had left shop at 7.20 and was told by Arron longbridge store manager to contact just eat which I did and requested refund . waiting on reply that said ' they were looking into what's gone wrong. paid for delivery and tipped driver. to be left with no food and a hungry child. . definitely do not recommend 😡😡😡

I was given the wrong order, instead of the bucket for one, i was given 2 pieces of chicken and 2 wings. I was not given strips and i did not get a drink. This is not fair when i paid 20 + pounds for the order!

food was cold and what we had ordered chicken wise wasn't listened to

Driver sat on a car park for 40 minutes and when he got here food was cold

I ordered from here most of my order was missing after calling the restaurant and speaking to a member of staff I had to place another order to receive the part of my previous order that was missing because they couldn't deliver it other wise.

on time, all correct and delicious 😋

Delivery driver lost his way. Was given someone else’s food Rang KFC Longbridge. Only to have a rude manager telling me he could do nothing about it. Needs to be retrained in hospitality

the food wasn't very hot when delivered

my chicken was really over cooked almost burnt. very disappointed

delivery took 20mins longer than expected and was cold

Chicken not upto the usual standard little greasy

lovely food as always, quick delivery

had to warm up due to them all except gravy where cold

Order didn’t arrive. Got delivered elsewhere

food cold fries was disgusting couldn't eat them went in the bin chicken fillet burger was cold very hard and rubbery why can't thay just serve proper hot food instead of cold food kfc isn't cheep just should have put my £22 in the bin totally disgusting cold food

food didn’t taste right. tasted funny. ended up binning it.

dinner wss nice ,had to warm up in the microwave,we did not get out garlic butter mik3k mayo dip x2

no side only 3 fries and indercooked fries

Chucked fried at the bottom of the bad to be crushed, packing could have been better.

Very friendly delivery driver :)

My wings came half were burnt and inedible my autistic son only eats wings too so caused him to have a meltdown

Delivery was fine but the order was missing half the items and my drink.

forgot things from my order useless they are!!

The food was cold and the chicken was rock hard solid could eat it in the end.

food was cold and it came without my drink

Wrong burgers, wrong sides stone cold chips, well over an hour late

£27 for freezing food no contact second time now will never order again

It was freezing cold the chicken on both burgers’ not impressed at all ‘ and won’t be ordering from them again

Half of the order was missing..

Wrong address chip has pepper did not like had to throw away

Missing drinks and the burger looked like it had been thrown in the box. It had fallen apart. Poor.

these new signature xhips are vile. far too much of the flavouring.

Forgot my drinks x2 I want refund

Look, let's be realistic, it's a KFC. I'm not expecting loads, I only go if I'm ill or hungover. But EVERY time I go to this branch they get something wrong or miss something off my order. Today they've completely forgotten to give me my fries. I haven't had a single trip where they've gotten my order right. Staff are too busy chatting, and more interested in prioritising delivery drivers rather than in-person customers.

Not only did it take 2 hours to deliver our food, the driver did not bring food to the door he sent a text message to say he is outside. We have a new born baby and can not be walking the streets looking for our food!! We did not get the drinks we ordered. Very annoyed!

Order was never delivered. After waiting an hour and a half, telephoned KFC Longbridge and was told drivers were on strike and stopping people going in the shop. I won't be using KFC or Just Eat again.

Fries was cold chicken was cold im not happy eating cold food yet again whats wrong with kfc staff serving cold food not nice eating cold food yet again

More interested in sorting the delivery drivers to the point they started my order then left it to sort another order for delivery, got home part of the order was missing

order came cool, not hot. gravy tipped in bag! chips were soggy and not up to customer standards! i’m appalled and won’t order again.

I ordered a family feast 6 PC I got two lots of beans which I asked for beans and a coleslaw I never got my bottle of tango pop and the chicken is rubbish was way to hard and over cooked

Very poor service ...freezing cold and took over an hour to come and items were missing

The food was lovely, I have given four stars because your signature fries have got to be some of the worst I have ever tasted, KFC bosses should give a choice of regular non skin on fries with salt or the rubbish that they sell now. The chicken, the burger and the popcorn chicken as well as the gravy were still as good now as years ago.

Did not receive the correct order!