KFC Perry Bar - One Stop Retail Park in Birmingham

The driver either picked up this order 45mins before de;ivery, or KFC sell very cold chips and chicken. Also never even come with a napkin or salt

Unfortunately the food was not great , the chicken was dry and my wifes Fillet burger appeared to have a boneless fillett in it rather then an actual burger with minimal sauce and also dry as if it had been sat under the lights for a long time .

the driver took a detour,food was cold and all the order wasn't there

didn't receive a spoon for the rice

unhappy the grave was weird and very weak in flavour tasted like water I'm used to a think grave this one to thin and tasted bad

food arrived cold. absolutely joke.

Awful food. Had barely any chips and paid £15 for my meal. The food was stone cold and they were very stingy on the amount of popcorn chicken I was given.

the chicken tasted old and stale.It felt like they reheated old chicken . Also a 1.5L bottle of Pepsi Max was missing from my order .

food was cold and only one chicken fillet not 2 as orderd

Missed a burger and fries and can of drink from my order

The fillet burgers are way too dry or salty. The chicken is left in the hot holder for way too long! Putting mayo on a burger won’t justify for the dryness. Avoid.

You gave us a completely wrong order

Wrong order sent and trying to call restaurant but no answer useless don't order from this restaurant

KFC chicken portions smaller than normal. Coating was lacking flavour. Considered returning, not sure will be ordering KFC again, certainly not from Perry Barr.

The food was delivered by bicycle and was stone cold. Plus 10 piece bucket and too many small wings and legs given when left a note not too and with two wings half the chicken looked eaten. Disappointing expensive family meal.

food was cold and the lid was not on the bowl so some of the food was in the bag not happy

my food took a long time to arrive because it was on a bike and it was cold as ice. Very Poor.

food delivered early great hand over but inside the bag is a mess and the rice box wasn't closed so it's half emptied into the delivery bag. not happy

quick service food arrived nice and hot

food was late kids upset and fries were cold

Just ate from here now my stomach in pain food was dry asf thanks Perry bar KFC

As a regular kfc customer for many years this is probably the worst kfc meal I have ever had. Ordered a 6 piece bucket and a large popcorn chicken. Chicken was so greasy and oily to the touch, then inside it was dry and chewy like its been sat for ages. Was also forced to have a specific type of chicken piece I didn't want. Large popcorn unusually chewy and not what I'm used too. The staff looked moody and fed up, not very good customer service. Hope the manager looks into this for me as almost everything went in the bin and will next time stick to the Kingsbury Road kfc.

To the manager please stop holding hot food for longer than is necessary ! Also change your oil used to fry the chicken more often . The chicken your expecting paying customers to eat is tough, dry, cold/tepid at best . Please regain confidence in the customer and the community . We have had enough of been conned . Thank you 🙏

Always miss orders and get wrong rubbish

Absolutely atrocious!!!! Tiny pieces of chicken with our meals, very dark in colour and very dry, they were no bigger than a wing! there was about 10 Chips in each packet some.of which were undercooked and the burgers were no bigger than a mcdonalds cheeseburgers! 3 meals came to over £40 with delivery. I could have done a weeks shopping for this amount!! NEVER AGAIN .... DO BETTER KFC

Terrible seating especially for anyone with disabilities or back pain. Food was ok but not served with utensils or anything to clean your hands with.

Coleslaw was bad- off colour and stale

Best fried chicken in Birmingham

I’ve been ordering from Perry Barr KFC for quite a few years. Over the past 6 months the quality of food has gone right down the pan. Chicken portions are micro in size and you can’t even taste the famous KFC recipe. It seems like they are using a cheaper alternative, I wish I could’ve uploaded some photos I took too!! I definitely will not be ordering from here again!!

Worse experience ever. I ordered food on the kiosk for a table service but ended up picking it up myself. The food were tasteless and smelly and staff were lazy. Tables were not cleaned, although it wasn't busy at all. I used to come here often in the past but after today, the experience was really bad.

Didn’t give us all the stuff we ordered. Terrible service!!! Came cold.

Good food was just missing items

specifically stated no breast pieces....ended up with 2

i was missing half of my order

The restaurant and food were good but the staff were indifferent and unhelpful. They don't care about the customers at all.

The legendary Caribbean driver on point, professional and efficient! thank you brother!

Spent over £40 for 3 meals. Food was cold and disgusting, had to throw most of it away. The fries are bigger than the chicken. Absolute waste of money.

Wrong items given. Absolutely pathetic.

On January 10th, it was KFC. I bought mini wraps to go. While eating, it turned out that they were very dry. I had to chew for a long time. When I saw what was inside, I almost threw up. I found spoiled lettuce or some paper. 😱 Unfortunately, I will not go there again. I advise you to watch what you eat. Customer service also needs improvement. * Check if you received what you ordered for takeaway. Yesterday I was in this KFC again. And unfortunately I was disappointed again. Compared to other KFCs, orders are fulfilled very slowly here. In addition, my order was missing one Fleamin mini wrap. Too bad.

Order wasn’t right wen we received it not happy

food arrived very cold, soggy fries and hard mash. had to reheat the burgers in the microwave to make them edible.

The pc chicken and fries is very cold

Won’t be ordering again as Forgot my can of pop ,food was freezing cold and the chicken was really chewy. now my children haven’t got any dinner what a waste of £30

we received the order without any plastic forks or spoons and had to eat the rice and salad with our hands only

Very pleased with the service will buy again thank you 😊

Food was freezing cold like it came out the refrigerator.

This has to be the worst KFC in the country every time I get food from here it's cold it's thrown in a bag with no care and the KFC app never works at this branch so I never get my blue light card discount or my loyalty points.

cold food . very disappointed.

went to wrong address. specifically stated noʻ fries. burnt fries delivered

The chicken was soggy and soft was barely cooked and didn’t give any mayonnaise really unhappy with the food

Awful. Ordered a 4 PC meal 3 of which had the skin dropping off before it got out of the bag ended up having to put in the oven which did little to help in the end gave it to my dog and cats. What was the point may as well have not had the skin on at all to which had very little of the so called famous chicken seasoning !!!!!!!

Dead food be aware they rush and send wrong orders

The Jamaican driver was phenomenal, professional and on point! Will definitely order again!

Good food, good entertainment 👌

wrong order and missing items what a shambles.

Never paid attention to the pieces i wanted in the order notes

Missing items (6 piece chicken bucket)

The delivery driver was friendly, delivered on time and, the chicken was very spicy and delicious thank you

Completely disgusting, from service to food the whole experience was awful. All food was cold, fillet burger wasn't at all fresh, the bun was hard round the edges. Krushem had no lid on properly so it went all over my car. Some staff members require re-training as they are clueless and very rude. There is no communication. After waiting 20 minutes for my food, I waited a further 10 minutes for 2 Krushems that were brought to me one by one. I WOULD SERIOUSLY RECONSIDER EVER EATING FROM THIS KFC AGAIN.

Food was delivered stone cold and customer service offered me £2.50. What a joke! AVOID!

Ordered 'Original Recipe', Got floured chicken fried in oil, cardboard would have more taste. Don't even know how that's possible for a franchise. No refund either. Don't trust! Ombudmans needed!

The manager was very rude when Iam asking opening time google says open at 9am I came there at 11 he was treated as vey very rude

SHOCKING SERVICE! Visited on 5th January 2025, ordered a trilogy box meal with a barbecue dip and fillet burger. I was given a zinger burger, no dip and popcorn chicken which I didn't ask for. Workers are starting to get sloppy and lazy.

Great food, good customer service, easy to follow your orders with live tracking, quick delivery, delivery driver friendly and polite

Food was not very warm especially the fries

Food was cold. Did not taste fresh

Driver was unprofessional and disrespectful, called my phone to open the door and still asked me for the code before giving me my food 🤦 and also gave me the wrong drink.

Takeaway order via the app Not sure what the issue was but the fries and chicken did not taste Great The usual KFC flavour was lacking along with the seasoning on the fries Everything tasted like old oil had been used to fry which was a shame as this KFC is usually my go to

chips need to be filled up more

Always an issue when I get food from here. This time my order was incorrect

I did not get my food I'm still waiting apparently he delivered it

Missing items and food is STONE COLD

Ordered from this branch on a few occasions and each time items were missing (a complete meal the last time) and the deliveries were 40 miss minutes late if delivered at all.

Very fast service and good customer setvice

I've eaten here plenty of times before. All was what you'd expect from a KFC. However, on my last visit, one staff member let the place down with her lack of customer service skills. Let me explain..... I ordered my food on the self-service screen. Whilst I was finding my table and settling in, I heard the staff member call out my order number (once only). Because I didn't instantly appear at the counter to collect my food, she walked away, leaving the food unattended. I went to the counter and was left standing there, ignored, until another staff member attended to me. When that staff member pointed out to her that I was standing there, she turned to her and dismissively stated, in clear ear shot of me, "He didn't answer." She then turned back around and carried on with what she was doing. I was so annoyed and shocked. All I could say was, "I was here." That is very poor customer service.

food arrived cold and chips were soggy. not happy.

Ordered £175.00 worth of food for a group of autistic students and the delivery driver never turned up!!! And refused a refund. So disappointed and upset for the students!!! Not good enough KFC PERRY BARR!

Chicken looked like it had been cooked in dirt oil it was dark & chips hard worse kfc I’ve had

Great food & the atmosphere nice place to go with the family .

Pre-ordered via KFC app, went in 5 minutes later and drinks had already been prepared and food was approx. Another 2 mins. Halal served here which is fantastic.

i did order pepsi max but got tango and food was not much hot.

I recommend the Zinger Rice Box

My food never came, can I get like a refund or something?

In my order for the 2 piece chicken meal my meal didn't come with fries

Did not come at all my food did not arrive at the designated spot and driver refused to come there, he ended the call and didn’t deliver food

popcorn chicken had discoloured or gone off had gone black

I ordered 2 hot wings I mean 2 potation each comes with 2 wings so I ment to get 4 pice of wings and I only got 2 pice

It was cold and hard wasn’t worth it at all

Food was cold and soggy. The burger was not nice at all.

Can't fault the service but the food was awful, paid £20.47 for a wrap meal, a fillet burger and 3 mini fillets. The wrap meal was really small and the burger looked like it was thrown together from 3 feet away, the only good thing was the mini fillets

Both meals were cold and oily. Would never order from this store. Disappointed

my food was cold my chips were freezing just poor

the delivery person went to the wrong section of the address and I had to go outside in the cold looking for him, I was not pleased 😑

Food is a hit and miss if you get it delivered, it arrives mostly mild hot and the burgers being on the smaller side.

food thrown into box no care. food cold on delivery.

ripped bag half my food had came out the bag when i received it bad service

No updates via the app, driver was waiting at the restaurant for a long time. Food arrived cold and soggy

The order clearly says I suppose to get bottle of Tango.. The driver didn't give me one .

Good man and very professional

Order not completed what is wrong