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3.8

Based on 5.423 opinions finded in 3 websites

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Nº 2679 in 4016 in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..chickenfriedriceladypaycooked

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My food come and it was open did not happy with it

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Camele . 2025-05-24

MORE AT Just Eat

Driver never delivered my food went to wrong address

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Atike . 2025-05-22

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the chicken was dry and probably last weeks not think I will order again

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Christine . 2025-05-05

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Sat watching the driver for ages at a property around the corner. App said 3 minutes for about 15 minutes. Order was delivered cold with food missing

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Helen . 2025-04-30

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ordered gravy and recieved coleslaw and also ordered bbq sauce and got sweet chilli???

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Paul . 2025-04-17

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there was no bottle of pop with my bucket.

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Paul . 2025-04-14

MORE AT Just Eat

Really bad service from counter staff, they clearly saw me waiting to order and just looked at me and walking away it took a good 2-3 mins to take my order. Joke of a place I’ve seen the manager at that place before absolutely gem of a guy he needs to sort his staff customer service out

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M . 2025-04-08

MORE AT Google

Been here quite a few times for lunch only got my order right once

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Patrick O'Brien . 2025-04-06

MORE AT Google

Absolutely nailed our order. Chicken was hot, fresh and crispy. All items accounted for, including the freebie.

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Reece . 2025-04-01

MORE AT Just Eat

Lovely hot food. We Always order kfc from here

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oliver . 2025-03-25

MORE AT Just Eat

Cold food terrible service will never be coming here again. All asian workers not cooking proper food putting fingers in there ear lobe yuck nasty service they provide mehak the staff member was rude! Lost a customer

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Baby . 2025-03-20

MORE AT Google

I asked for no mayonnaise or sauces on my burgers in BOLD writing an they still sent them with mayonnaise on them so they don’t bother to read the notes ect, I wasn’t amused on the good side it did arrive hot and well packed

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Kim . 2025-03-16

MORE AT Just Eat

Good food nice and clean inside

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P Kumar . 2025-03-16

MORE AT Google

Nice hot food. Quick delivery.

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oliver . 2025-03-15

MORE AT Just Eat

dinner was late and stone cold. Good job it was for my granddaughter and not myself. also prices are absolutely ridiculous. I will never order from here again. £22 for 2 mini fillets ,small popcorn (£5) and less than a handful of cold chips. I can get a decent Chinese and Indian for £20 from 4.9 star places. if wasn't for my granddaughter I wudnt of ordered it at all.

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Julie . 2025-03-14

MORE AT Just Eat

fuming my daughter who has egg allergy has mayo on her burger after I stated no mayo . Really a basic ask

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Angela . 2025-03-07

MORE AT Just Eat

KFC in the UK offers a delicious fast-food experience, living up to its global reputation. The food is absolutely delightful, with crispy, flavorful chicken that is perfectly seasoned with KFC’s signature blend of herbs and spices. Whether you go for the classic Original Recipe, the spicy Zinger Burger, or the tender Popcorn Chicken, every bite is packed with taste. The fries are well-cooked, and the sides like coleslaw, beans, and gravy complement the meal perfectly. The portion sizes are generous, making it a satisfying option for a quick bite or a full meal. Service at KFC is generally efficient and friendly. Staff members are polite and helpful, ensuring that orders are taken correctly and served in a timely manner. While peak hours can sometimes lead to longer waiting times, the staff manages the rush well. Many locations also offer self-service kiosks, making ordering more convenient. The availability of delivery services through apps like Uber Eats and Deliveroo further enhances the experience for those who prefer to enjoy their meal at home. The atmosphere in KFC restaurants is quite pleasant. Most outlets have clean, comfortable seating areas with a casual and relaxed vibe. The décor is modern, featuring bright lighting and a welcoming ambiance. Whether you’re dining in or taking away, the environment adds to the overall experience. Overall, KFC UK delivers on taste, service, and atmosphere. It’s a great spot for those craving crispy, flavorful fried chicken in a comfortable setting.

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Kashif Sherazi . 2025-03-01

MORE AT Google

the food is getting better - keep it up please

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Anthony . 2025-02-28

MORE AT Just Eat

burnt my wrap. everything else was good

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Armaan . 2025-02-25

MORE AT Just Eat

5 star for Mahnoor, I made a mistake during my order and she corrected it with great efficiency. Lovely food and lovely service. Thank you!

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Ben Borris . 2025-02-24

MORE AT Google

The women who work here always seem miserable. The chicken is plain, not seasoned at all. I ordered a family bucket, 10 pieces of dry chicken, 4 small fries, beans and a pre packaged coleslaw that’s probably from the asda across the road. I also ordered a burger which they forgot to put in the bag. £30 spent here and the quality was shocking. Honestly, you’re better off going to the local boss man for fried chicken, cost a fraction of the price and bossman at least has manners when serving you food

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Saj U . 2025-02-12

MORE AT Google

Driver was excellent. Knew exactly what to do

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Muhammad . 2025-02-07

MORE AT Just Eat

Chicken is salty and forgetful staff that are always in rush

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Explore Birmingham . 2025-02-02

MORE AT Google

Nice outlet with fantastic foods

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Olatunde Oyerinde . 2025-01-28

MORE AT Google

Decent food, wouldn’t mind ordering again

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Aamina . 2025-01-23

MORE AT Just Eat

Came through the drive through and was having a Longstanding issue with the KFC app scanning on my sisters phone, the crew members were great and tried to sort it but couldn't so called over some lady called Romana who was so unexpectedly rude and abrupt. Before I could even say anything she starting telling me off And saying she could take everything off And the rules have changed and Im breaking the rules (which I wouldn't know because I don't work there so saying it would be enough she didn't need to go on a tangent). The lady was barely listening and kept speaking over me so I said ok can I just pay and she goes no you can't use the app and closed the half window and started turning away so again I go can I just pay and finally she started trying to listen and replied yeah you have to pay (omg really?? I wish I said that) and passed me back to her colleague. Her poor colleague either felt embarrassed for me or for having witnessed Romanas crazy overreaction and said 'im sorry about that' and I told her it's not her fault because it isn't. Crew members have a hard enough job without having to apologize for shift managers (or whatever that lady was) crazy outbursts. And maybe shift managers should assess a situation before coming in guns blazing assuming there's an issue that warrants such a rude reaction.

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Nusrat . 2025-01-16

MORE AT Google

Delivery time put back several times, food was cold when it arrived, waste of money

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Michael . 2025-01-10

MORE AT Just Eat

I was very impressed by the service provided by one of your members named nidha. She was very quick to take my order and was extremely accommodating and polite. Loved her energy that place needs more people like her.

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Mohammed Ali . 2025-01-08

MORE AT Google

I went to this particular brand a few times, the service was outstanding. Food was really good, Wasim in particular was very friendly, caring and provided me with an excellent service. I would recommend anyone to this branch, Wasim was excellent and i hope to come back again

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yaamen ambia . 2025-01-06

MORE AT Google

the delivery driver went to the wrong door,when I told him where I him were I was he complained because I didn't walk to where he was,I suffer from physical disabilities so I am not too pleased about the way he spoke to me.

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Kelly . 2025-01-05

MORE AT Just Eat

I went to this kfc towards the end near the time of close. Wasim and yusuf were so accommodating , polite and efficient they still took our orders and made us a fresh order even though it was close to their close and let us take a seat while waiting. Amazing service!

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Negin K . 2025-01-02

MORE AT Google

Great food warm driver on time thankyou

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Sam . 2024-12-30

MORE AT Just Eat

Great customer service Lee was extremely friendly the shop was clean and had an overall good atmosphere

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Emma Thompson . 2024-12-27

MORE AT Google

The chicken was not cooked fully the fries was also not very warm I was trying it first time but it's also my last time

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Muhammad Adnan . 2024-12-27

MORE AT Google

Like most KFC restaurants the service has a lot to be leaned, good average at best.

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j stockton . 2024-12-26

MORE AT Google

I went to kfc today and romana was so rude she was arguing with me over a misunderstanding which she wanted to be right in. Luckily another guy stepped in who sorted everything out. I have been to this kfc many times and the last time I went romana was so nice and I even gave her a good review but today she totally switched.

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Usman Khan . 2024-12-24

MORE AT Google

Customer service excellent been coming to this store for Manny years, but tonight the two ladies named Charlie and mehak was exceptionally outstanding towards me and my family much appreciated many thanks.

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Mohammed Rahman . 2024-12-23

MORE AT Google

Mehak customer service was absolutely wonderful

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Aliabbas Baloch . 2024-12-22

MORE AT Google

Extremely friendly uber driver 5 stars

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Aishah . 2024-12-20

MORE AT Just Eat

Delivery guy was awful. Was on the phone at my door for ages before knocking , could hear him use bad language, highly inappropriate.

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Laibah . 2024-12-16

MORE AT Just Eat

Waiting for a bucket half an hour, The restaurant was empty and the staff didn't see my order.

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Igor Korchagin . 2024-12-13

MORE AT Google

No costumer manners what so ever! After 40 minutes of wait they got our order wrong and said they are closing (it was 10:40 they close at 11), so this is it!!! take it or leave it. Very rude, unapologetic customer service. They refunded us tho so I guess they deserve that 1 star.

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Hossein Abdolmohammadpour Bonab (Sainthossein) . 2024-12-13

MORE AT Google

Chicken was very dry and unpleasant not happy at all

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Kazi . 2024-12-12

MORE AT Just Eat

The drink i have been served was not fresh probably a refused order or something

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Riky Gula . 2024-12-08

MORE AT Google

Quick, polite service and delicious food. Clean restaurant. Will definitely return 👍

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Emma Bright . 2024-12-01

MORE AT Google

Great place to go to. Delicious fresh food, quick and friendly service. Amazing atmosphere. Well done all 5*

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VanyBelle Official . 2024-11-30

MORE AT Google

Great experience, Lee was very helpful with a complaint we had, very professional.

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Steve Harris . 2024-11-30

MORE AT Google

I recently visited Heybarnes KFC, and I must say, it was an absolutely stellar experience from start to finish! From the moment I walked through the door, the restaurant was spotless, the staff was friendly, and the aroma of freshly cooked chicken set the stage for a delicious meal. What truly elevated the experience was the exceptional service provided by Manager Lee. Lee was a beacon of positivity and professionalism, greeting customers warmly and ensuring everything ran like clockwork. Despite a busy lunch rush, Lee made it a point to check in with tables, making sure everyone was happy and satisfied. It’s rare to see someone so genuinely invested in their customers' experience, and it didn’t go unnoticed. The food, as always, was everything you’d hope for from KFC. Crispy, golden chicken with all the flavours you know and love, paired with fluffy mashed potatoes and gravy that tasted like a warm hug. Everything was piping hot and fresh, and the service was surprisingly quick given the crowd. Lee’s leadership clearly reflects in the staff as well. Everyone was smiling, polite, and eager to assist. It’s rare to see a team work so seamlessly together, and I have no doubt it’s because of the positive energy Lee brings to the restaurant. I’ll definitely be back soon, and I’ll be telling everyone I know about this amazing KFC—and Manager Lee’s outstanding service! Thank you for making my visit so memorable! 🍗✨

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Simon Pearce . 2024-11-30

MORE AT Google

Ordered a mighty bucket for one great service from Lee and Rayhan, cleanliness was on point and chicken was up to standard piping hot.

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Jerome Harper . 2024-11-30

MORE AT Google

The workers are so nice and got the food quickly.

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Sasha Patel . 2024-11-30

MORE AT Google

best service and lee was amazing

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Saqib Chowdhury . 2024-11-30

MORE AT Google

I placed an order and waited for 20 mins the staff name Charlie informed me that gravy was not available. She was selling the different adds. This was made to cancelled the entire order. The service was so horrible and staff members were so unprofessional I would definitely not recommend to anyone to visit this place.

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mubeen shareef . 2024-11-24

MORE AT Google

Small portions cold food missing items

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Sohail . 2024-11-21

MORE AT Just Eat

None of the kiosks to order were working. Took 5 minutes for staff to even acknowledge me then still didn't even get served. Completely useless and incompetent, don't go here it's terrible and you probably won't get served

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gavin huddart . 2024-11-05

MORE AT Google

I love kfc wish it could be cheaper but food was great

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Tehseen . 2024-10-28

MORE AT Just Eat

It never arrived. I called the hay Barnes branch and they didn't seem to care... They said they never received the order... I'm very disappointed about the service or lack of it...

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Stephen . 2024-10-23

MORE AT Just Eat

courier was great, KFC food nit nice dry like it had been sat for hours

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Lauren . 2024-10-20

MORE AT Just Eat

Twister wrap is the GOAT. Supercharger dip is the best ever. KFC wins hands down when it comes to best fried chicken and sauces. Overpriced though.

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Snowy Nights . 2024-10-17

MORE AT Google

Came in for a quick lunch break and was greeted by Leah on the window, excellent customer service from Leah, really friendly and efficient. Food came out quickly and Leah was also kind enough to tell me about this week’s offers. Will definitely be returning, thank you :)

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alana xxx . 2024-10-16

MORE AT Google

I had amazing service at KFC today I was served by romana and she was super kind. Very smiley and friendly.

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Zara Mazhar . 2024-10-15

MORE AT Google

driver very nice said enjoy your meal

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Robert . 2024-10-05

MORE AT Just Eat

Delivery drive polite on delivery Chicken popcorn felt amazingly filling never ending Fries have improved could have done with a few minutes longer Gutted no cookied But great job

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Chloe . 2024-09-27

MORE AT Just Eat

Cudnt even swallow the chicken it was that dry!!!

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leon . 2024-09-26

MORE AT Just Eat

Leah with the curly hair provides amazing food and customer service 🫡🫡🫡🫡

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Jamie Ana . 2024-09-23

MORE AT Google

Worst service ever received. food was missing when pointed out man at window handed the missing food with attitude and didn’t even bother to apologise,put the missing items in the bag.upon asking why we are getting such a service, the answer was it was only few items missing😡.Do we need to account the items in the bag every-time? Horrible packing dumped every thing in one bag as food was everywhere 👎🏼👎🏼👎🏼👎🏼👎🏼.

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Ameen M . 2024-09-21

MORE AT Google

wings were over fried, some of the order was missing very bad experience

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Hasna . 2024-09-15

MORE AT Just Eat

items substituted without my knowledge... no idea why... 🤷

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Kasim . 2024-09-14

MORE AT Just Eat

There is no sign says it's halal?

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Emdadur Rahman . 2024-09-11

MORE AT Google

I made a mistake with address but sorted with driver . Thank you

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Becci . 2024-09-09

MORE AT Just Eat

Was delivered quick but was the worst kfc I’ve had will not be ordering from here again 2nd time now I’ve binned a kfc order…

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kerry . 2024-09-08

MORE AT Just Eat

Food was hot and tasty, best KFC I’ve had in a long time. Highly recommend

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Deb . 2024-09-03

MORE AT Just Eat

Went to KFC at 1840 on 30th of August 2024 to use a voucher of £15, went to till and tried to place order with Dylan and ordered bargain bucket with 10 pieces. He asked for the code which I gave it to him and then I said can I have a family bucket instead? I hadn’t made the remaining payment at that time and asked for a change to Family bucket but he said he can’t do anything and when I asked if I can speak to Manager he said there is no manager he is the assistant manager, and after that when I ask him to take the remaining payment and give me the bargain bucket, he refused to serve me and the code was gone. There was no reason he gave me why he’s refusing to serve me. I was very polite and very gentle. I didn’t ask him anything else, just asked to speak to the manager and he said no and refused to serve me without any reason.

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Muhammad Zaman Butt . 2024-09-01

MORE AT Google

Food was on the cold side on arrival. the wings were and chips were greasier then normal. burger was good but as it's the signature buffalo burger, you'd expect more sauce. not worth the money to be honest. delivery wasn't to the door.

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neelam . 2024-08-28

MORE AT Just Eat

Good quality chicken as per normal from kfc but I find it far more expensive now than the likes of mcdonald's for instance, enjoyed my tower burger but the chips weren't as nice as they used to be, service was slow too busy chatting, store looked very clean and tidy but it had just opened

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Tony . 2024-08-22

MORE AT Google

Had drinks missing off our order. Shame tho as food was quite good. But you know drinks are a must with burger n chips. It ruined the meal tbh

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Aronj . 2024-07-29

MORE AT Just Eat

i myself working in takeaway and i know how to cook and serve anyway i come to this KFC for the best experience but unfortunately they served me old burger and wrap... i feel it that the burger and wrap was not fresh it was ready from maybe 30mins or 45mins and i know how is the fresh burger test like.... the only thing was fresh krush milky bar

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Tahir khan . 2024-07-28

MORE AT Google

Inedible. My mouth is still sore because of the salt! Never again!

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Fedou Bobouh . 2024-07-25

MORE AT Google

Waste of money looks 2 days old chicken

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Vagrant Musafir . 2024-07-20

MORE AT Google

The food is rotten, the corn cub to be specific

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daniel . 2024-07-17

MORE AT Just Eat

Incompetent can't get a simple order right

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Adeena . 2024-07-16

MORE AT Google

I’ve been through the drive thru 3 times within the past 4 weeks and every time they haven’t taken part of my order correctly. I even repeated my order at the payment window and they still get it wrong

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Kevin Hughes . 2024-07-11

MORE AT Google

the rider on the bike went opposite way to where I live to male a different delivery and I have it on the map to prove it....food also cold disappointed with service shocking!!!

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Narend . 2024-07-09

MORE AT Just Eat

So today ordered KFC in uber eats chicken was pink spoke to the store manager and explained how disgusted I was sending ch9cken not cooked .Need to train staff properly food and hygiene and also to ensure that the temperature of food cooked should be logged.visited the store put my complaint forward.the manager was embarrassed offered me another meal within seconds checked it no concerns.check ur order so thos does not happen to u .will be contacting food and hygiene inspectors .dont just take on staff that have had no training

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Bally Kaur . 2024-07-06

MORE AT Google

We had stacker meals, good as always but the drinks were filled up just over half and no ice. Don't like chips since they changed it a few years ago.

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Shafquat Mehmood . 2024-07-05

MORE AT Google

given the wrong order. barely any food. cannot contact the resturant to fix it.

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Sharissa . 2024-07-02

MORE AT Just Eat

It was 5 minutes which I'm glad because I'm hungry but otherwise great burger fries and drink

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Faizaan . 2024-06-29

MORE AT Just Eat

didn't get a single chicken thigh 2nd time in last 2 orders spent £55 and asked for chicken thigh... must be saving the nice chicken for themselves

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Ashley . 2024-06-22

MORE AT Just Eat

The worst it happened to me, bad management: I order no spicy food, but they bring me wrong. I am not allowed to eat anything spicy. They did not want to change the food, they just explained that all the rice boxes are spicy, even if the order menu and receipt shows otherwise. Totally lack of respect. No care for the customer. This makes my diner a really bad experience. Hopefully the manager will be changed, it is a disgrace for the KFC image.

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George Morcovescu . 2024-06-10

MORE AT Google

Delivery on time but missing the 2 zinger burgers

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mat . 2024-06-10

MORE AT Just Eat

Staff member was friendly and helped with my order. Counter service is cash only, which is a shame.

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Alan Lewis . 2024-05-25

MORE AT Google

The food was cold, I didn't like it

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Byader . 2024-05-24

MORE AT Just Eat

Wings bucket offer back on put a pound dearer. However, the wings are obviously from otherwise discarded baby male chickens. Of the 20 piece wing offer more than 6 pieces were just about the size of my small finger, barely 2 inches! Serving these minuscule wings as an offer is pathetic and defies the object of the offer. Smaller pieces, higher prices = you’re actually paying more for less. Not impressed.

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Y M . 2024-05-12

MORE AT Google

Gave me someone else’s order. Mines was trilogy box meal . With Pepsi max can.

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Asiyah . 2024-05-02

MORE AT Just Eat

I had a great experience again here yesterday so i have increased the 3 star previous review by 1 star... Food was hot and of fair size and the staff on duty were friendly and professional... Keep up the good work guys, thank you for a great visit ------ previous feedback ---------- I used this kfc regularly in the past and always a great service previously... I feel charging customers 30p for a sweet chilli dip after they spend £14 on a bucket is disheartening... and very cheapskate. Dips should be free within reason on buckets especially larger ones. Yes the food was hot and fresh, but there was some confusion over a £5 kfc cash voucher from the rewards in the kfc app. It showed up on my phone as a voucher and the expiry date on the app but it wasn't on the till when I went to check out. As they had already prepared the order while I was trying to sort the voucher problem out, I resigned to just paying the full price and I was left scratching my head about why the voucher didn't work this visit. But after all the messing about and recieving my food bag I was asked if I wanted sauces and I asked for a sweet chilli. "Them are 30p extra" I was told..☹️ not pleased that this restaurant didn't comp a single sauce after a big mess up with the app that even the manager couldn't solve or explain.. just told me I'll have to go through customer services to fix it. The server on the receipt says maria but that might have been someone elses logon Either way she was professional and helpful but couldn't solve the app problem. she called the manager but he just said someone else might have used it even though it was right there on the phone screen in front of him and he reloaded the screen so he could see it was current !! After he told me the dip was 30p and I said if I have to pay don't worry about it .... he then proceeded to tell me (condescendingly) when kfc tell him to make them free he will give them away for free.. and I should leave a comment to this fact in my review.... Wish granted !! Not pleased today... I didn't feel like I usually do when visiting this kfc... I've left numerous 5 star reviews on the kfc survey for the staff including some managers in the past, but today's visit really missed the mark for me... Not an overall great experience because of the app mess up, the 30p sauce after i'd already finalized and paid my bill and stepped away from the queue topped off with the managers inability to solve the issue and the condescending attitude. 🤨

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Damian aka Evo. . 2024-04-27

MORE AT Google

Cold food. Not upto the expectations and price of KFC. Asked them to give me fresh food but they just swapped with the same batch. Talked to manager and he said that food was just prepared 5 mins ago which was not case.

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Arslan Saleem . 2024-04-20

MORE AT Google

Driver was fine. However this KFC seems to keep delivering the incorrect items. I have no idea why they do this

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Marissa . 2024-04-19

MORE AT Just Eat

Firstly, chicken was uncooked and I eat as I was hungry. Also I asked about bbq sace because it wasn't in the computer menu and they said I have to pay extra 50p and I had my card with me and they didn't offer for a new customer. Burgers are small and expensive. Not recommended

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arash آرش . 2024-04-16

MORE AT Google

the food was cold keep changing the tind not happy 😒

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Marie . 2024-04-14

MORE AT Just Eat

The food isn't as good any more. The wings were bland. Wasn't given any sauce with it. Regular fries portions were more generous than usual. We find it only worth buying with offers.

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N Ahmed . 2024-04-11

MORE AT Google

delivery driver was really nice but they substituted some bits of my order which i didn’t know abt and forgot an item too

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Nasiha . 2024-04-11

MORE AT Just Eat

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