Pizza Hut Birmingham New St in Birmingham

Rude staff. ordered one buffet as my girlfriend has an eating problem and doesn’t eat that much. as the staff came over with the food she kept emphasising we ordered 1 meal. disgraceful service! man was wearing a checkered shirt with grey hair. he came over and wanted us to pay for 2 buffet meals and this was not clearly labelled on the menu. we didn’t want to eat that much and they were constantly watching over and checking the cameras.

absolutely appalling customer service we received today! my partner ordered a buffet which was on till 3pm, i suffer with my eating so i didn’t bother ordering one, he gets the pizza and i had a bite of his pizza. The women came over and exaggerated the ONE BUFFET ONE DRINK, which i thought was extremely rude as people do have eating problems and maybe that’s why there was one, which in my case was the reason, the man i think maybe manager came over again very rude and said i need to pay for another buffet because i had a bite of the pizza i explained my eating problem and he wasn’t having anything, he said he’s going to be watching me to see if i have any more bites which i found extremely creepy, i sat there with the 2 staff which were on watching me and my partner the time we was there.. DONT BOTHER COMING HERE IF YOU WANT TO BE MADE UNCOMFORTABLE AND TO RECIEVE THE WORSE CUSTOMER SERVICE, sort the staff no wonder why no one’s in here….

Don’t waste your time ordering online because they will never deliver your food and will also never answer a phone call and getting your refund would be impossible. Save your money buy Domino’s or better still cook your own meal 🙄 I placed an order online and a day later no food 💀

Pleasantly surprised. We had a large group and all went for the Buffet. It was always being replenished really quickly despite how busy it was and it tasted good.

Cutlery was dirty and so was the bowls The chairs was not cleaned at all Very disappointed in the cleanliness. Staff were ok.. overpriced as usual

Background: My girlfriend and I visited Pizza Hut in Birmingham, where we had various errands to attend to. The scene was lively and it was hard for the kitchen staff to keep up with the continuous pizza production for the all you can eat buffet. However, I do commend the front of house staff, as they were exceptionally attentive. I consumed 14 pizza slices during my visit, along with an array of salads, sauces, and a bowl of ice cream. I am accustomed to eating large quantities of food, and fourteen pizza slices constitute a normal serving size for me. I was content with my meal afterwards. Subsequently in the coming hours, I experienced a prolonged bout of diarrhea which lasted approximately four days. My girlfriend consumed a limited number of pizzas and felt satisfied with her dining experience. I hold the opinion that the amount of pizza consumption on my part did not primarily contribute to my condition, and it is plausible that the ice-cream may have been the instigating factor, as my girlfriend reported experiencing similar symptoms. Summary: + Attentive front of house - My evaluation of the pizzas reveals an extremely disappointing meat quantity limited to a few streaks spread throughout each disk. - Explosive diarrhea, possibly due to the ice cream dispenser. I have awarded Pizzahut a rating of three stars, an assessment I consider lenient, given the temporary discomfort experienced in my posterior region.

Started by entering and being told to order by the QR code on the table, okay no problem, however the reception and WiFi are awful, so we had real problems ordering. Food came reasonably quickly, it was okay. The pizzas were okay, nothing outstanding, the chicken was dry and I would advise if you're going to put seasoning that is a bit spicy on the fries I would make it clear as our daughter wasn't able to eat hers. Not once did anyone bother to come and check how our meal was. Took ages for them to clear it away and it wasn't even like it was busy, there was no more than 15 people in at one time including ourselves and considering they don't have to take food orders or serve many drinks, I really question what the staff were doing. We ordered as part of a deal which included desert, we had to ask TWICE for our desert to be served, we ended up walking out as we'd been in there for over an hour and a half and had to be at the theatre. So that was around £15 down the drain! We won't be visiting again anytime soon!

Upon entry told to scan the table to order. This threw me as my phone battery was low and I just wanted a simple ordering experience. I scan the code, the page won't load properly due to the restaurant being underground. So then you have to link to their wi fi, just to order, I wouldn't have minded if the restaurant had been busy but there was myself and 3 other tables. So after registering putting in email address etc then the bank wouldn't authorise the payment without a phone call so I had to abandon the process. Thankfully staff said I could pay without using my phone, after all the needless hassle. Not the staffs fault obviously a cost saving business policy which only served to ruin the whole experience. Pizza was average and the male toilet cubicle is tiny. Very disappointed

We order delivery from this place and waited 2,5 hours. Tried calling for over hour and a half call but no one was bothered to answer the call so that we could cancel our order. Had to contact Pizza Hut customer service to can cancel the order but was then told that the hut has to cancel it first via email before they can process the refund. If you actually want to eat something do not order delivery from this place. Answer you phones next time

This Pizza Hut branch is very dirty. We were the first guests at 11:30 a.m. when the branch opened. The tables were not cleaned properly. There was a brown crust around the QR code on the table. We had to change the plates because they weren't clean. The toilet was dirty on the floor. Some of the jalapenos in the salad were spoiled. We will never visit this restaurant again.

Unlimited ice cream at the ice cream factory is a proper treat if you want to impress kids.

Super friendly service from Kate and as always the buffet was well presented, regularly restocked and kept lovely and clean. Favourite Pizza Hut by far, will be back soon :)

Great service by kate, very helpful thank you

I and my family had a great experience. I would like to appreciate Kate as her customer service is awesome and we are really happy with the service

Kate was very helpful, kind and went out of her way. She is also very informative and attentive. She is very good at her job and needs a promotion

I was craving Pizza Hut for the first time since I was a kid, I wandered in off the street and the waitress was supremely welcoming and helpful. The lunch buffet deal is very good value and the free Wi-Fi doesn’t hurt. Thank you so much to Kate for the great conversation and service.

Always amazing customer service from katie, whenever we do come and eat down at this Pizza Hut she's very welcoming and always greets us with a lovely smile! Food also is always amazing, and they always have good value of deals esp if you do come as a family!!!

Very friendly, polite and professional staff, especially Kate. Had a wonderful evening.

Went here at 12pm today. On entry the manager said it's card only. Then took us to a table and said we need to order by the QR code on the table?! Why can't you go to the counter to order and pay? So to make sure this was the case, I asked a staff member how we order and he said QR code! I said there's no mobile data down here so he said use PH customer WiFi. Tried to connect and it wanted email address and all my details! What a mess about to order 2 pizzas. So we got up and walked out .... McDonald's is round the corner. Much better experience

Great selection of pizza during buffet

Came here last week expecting a simple quick meal, upon entry we were seated by Nehan (not sure if ive spelled it correctly) who made our experience much better as he made conversation with us at the table and ensured that our food was served as quick as possible. Would definitely recommend this pizza hut and would recommend the deep pan BBQ americano 👌🏽

After a mix up last time the PH Manager went above & beyond to ensure we received the correct order. I have never witnessed such determination to ensure our needs were met. We were so impressed we placed another order - both were delicious! Thank you

Pizza Hut Restaurant - Birmingham New St. Toby after a really long and stressful day. Your kindness and compassion has touched my heart and restored my faith (after frustrating dealings with Just Eat.) You went above and beyond what anyone would ever ask to make sure that we received our food. I cannot express just how much that meant to us as visitors to Birmingham. A lady at the hotel was so impressed and said how rare that is to see someone who invests so much in customer care. You are a wonderful person and very much appreciated by us....and the pizzas and mozzarella sticks were very tasty and went down a treat! Thank you for your kindness. You made a tough day much brighter!

Pizza Hut Restaurant - Birmingham New St. Toby after a really long and stressful day. Your kindness and compassion has touched my heart and restored my faith (after frustrating dealings with Just Eat.) You went above and beyond what anyone would ever ask to make sure that we received our food. I cannot express just how much that meant to us as visitors to Birmingham. A lady at the hotel was so impressed and said how rare that is to see someone who invests so much in customer care. You are a wonderful person and very much appreciated by us....and the pizzas and mozzarella sticks were very tasty and went down a treat! Thank you for your kindness. You made a tough day much brighter!

I decided to pop into pizza hut for dinner whilst away with work. The restaurant was very quiet when I arrived and looks very dated and tired. I was told I needed to pay and order by phone (I only had my work phone on me) but one if the servers then took my order so I could pay by card. I do not understand this logic, especially given I saw other diners struggling with getting a signal. The servers were all very cheerful and helpful on a positive note. The £19.99 meal for one deal is limited to only a few pizzas so I gave up on that and ordered an individual pizza at around £18.50. The pizza was pleasant enough when it arrived but nothing beyond that available in the supermarket for a fraction of the price. I won't be hurrying back to pizza hut anytime soon.

Rude staff. Not to us but another family. Extremely cold as the aircon was blasting

Horrible! The manager was quite unkind talking with a bad tone towards us. DO NOT COME HERE IF U WANT GOOD SERVICE!! The food didn’t even taste good and they charged us £62, horrid. Near the drink area, It smells of poo, go sniff it yourself and you’ll be able to confirm. Not sure why we were treated like that, we felt absolutely horrible. Message to manager: TREAT YOUR CUSTOMERS RIGHT, not surprised this has a 3 star rating. Please do not come here.

Location a little strange, but the food was excellent and hot, delivered quickly.

Went today for lunch with my son and my partner and I normally don't write reviews however it felt like needs to be said so resturant can improve. The food is good however the cleaning standards was terrible. Got put on a table with small sofas and looked like hasn't been cleaned all day same as the tables all sticky. I had to wipe the crumbs off it myself for us, things aren't washed properly every fork,knife,spoon or plates I picked up I had to check and had to keep changing as there was food left on them and u can tell they havnt been cleaned proply so I won't be back as it really put me off. Wouldn't mind but we went just after 12 so wasn't even open very long before we arrived.

Big shot out to our server Kate, who was amazing, never normally leave reviews but she was really lovely, professional and made our whole experience great. Thank you Kate.

We had the buffet: all the pizzas were good,the salads were fresh.

Qr code in menu did not work , salad bar looked very messy and just not a good place to be, gave up trying to order food

They give out your orders to strangers delivery drivers whose contacts they don't poses and the delivery drivers just go away with your orders and you lose money.

Food amazing. Staff amazing. Grate place to eat. Downside having to order using a qr code in a restaurant that is below ground level and has poor cell coverage on three networks so went onto the wifi and that kept dropping out 20mins to place a small order. Please rethink this qr system why cant a staff member just take your order be so much easier.

First time eating in the restaurant. Service was excellent, food was very good & the Salad Bar had a good variety of choice. Definitely recommend the restaurant for a quick bit to eat, whether that's for Lunch or Dinner.

On time eventually, had to wait almost 40 mins for confirmation and when it arrived it was stone cold. Very disappointing for the price.

I’ve had better, I’ve had worse. I’m a big fan of any Pizza Hut and when I saw how convenient the one in the Bullring was I was pretty excited. Server was a kind young man who was very happy to answer any of our questions and the food came out in decent time. My pizza was a little overcooked but it still went down a treat, but my only concern was that the place needed a lick of paint. It didn’t seem run down or anything whatsoever but it was just a little scruffy in some places towards the ceiling and the front of the restaurant does not look as good as the massive space at the back. The massive space was not in use which didn’t confuse me at all because I assume it was overflow but it just seemed off to me that they put a lot of investment into that area of the restaurant and not the main, more used front part. Decent little experience though, would come back again.

A good option for good and cheap food around the Bullring in Birmingham. I got a deal where I could get a melt + salad + fries + soft drink + ice cream for £15. The staff was really friendly and helpful. I do only wish the place was a bit cleaner especially around the areas where customers get their drinks and ice cream.

When we first entered the place we where disappointed to see there was alot of steps. So wasn't very accommodating for children especially when we had a pushchair. The restaurant was bloody freezing door wide open at top of the stairs and air con was on high which made the children's lips blue its winter and it was also snowing. Meal was lovely shame it went cold so quick because of how cold the place was. Would of been nice to be offered our sides/ starters before the pizza came out alby the time we got to the pizza it was freezing. Also missed being able to get the hot sauce that used to be offered

Went here yesterday afternoon before catching my train home from New Street. Waitress was very good, helped me connect to WIFI and how to use app to order. And as promised food arrived quickly and I had plenty of time to catch my train

Delicious pizza and sides, but so expensive

I went to this place today. Well the menu was bit complicated and the process to order was bit hard may be fir me as I visited there first time but the worker over there kayal so nice she never mind as we asked her so many times the questions she made us comfortable. Really nice and the manger girl was nice sammy. Recommended.

It was peacefully quiet and I enjoyed the lack of people in at the time. The service was quick and I didn’t have to wait too long.

Amazing food. Very responsible staff. Excellent service

Quick table seating, ordering system was good and staff were polite, so overall a great fun experience.

Nice and quiet location, even at busy times. Staff very friendly and attentive. Food was excellent, with plenty of vegan options. Vegan cheesecake was outstanding. You have to order by app, but it wasn’t difficult. My only gripe was because we were sitting at the back, we were near the back door so could smell cigarettes from outside, which was unpleasant, as well as being in a draught.

Very poor customer service, they tell us to connect to wifi and order and they don't take orders at the table and their wifi is damn slow it takes 5mins to connect and load. Also even if there are a lot of empty tables they ask us to wait. simply waste.

Pizza took an hour. Said it would be refunded. Wasn't refunded.

part of our pizza was missing and i didn’t receive garlic bread

I went for a pizza buffet.. You have to use your phone to order online now.. which is a little bit of a pain because it's in the basement so connecting via mobile data was very slow and frustrating- then trying to connect to their "free WiFi" was also just as painful. After an age eventually managed to pay and eat. The pizzas were delicious as was the tomato pasta - and the salad bar very fresh.. Waited forever for a glass of water. It was pretty busy though. Staff every friendly probably could have done with more on the floor. Food was lovely though.

Warm welcome. Very good communication when questions were asked. Will visit again.

The worst dine in experience I've ever had! This has got to be one of the worst restaurants I've ever visited and dined in at. When we arrived we walked down the stairs to be left standing for 5 minutes at the entry for someone to approach us who looked miserable and ushered us to a table. This should have been the red flag to leave but we were keen to have a Pizza Hut since it's been awhile. As regular delivery customers we wanted to try the sit in, I wish we hadn't. The server wasn't very friendly and there was not enough staff in the restaurant to attend to all the customers at the time we visited. We ordered over £70 worth of food which was fine when it arrived. We had to ask for the drinks glasses after the mains arrived before the glasses. When we reached dessert and having dirty plates on our table for 20+ mins we asked two separate servers if we could please have the ordered desserts (We ordered via the QR code as requested). A further 30 minutes passed and nothing arrived after asking once more. We walked out which nobody noticed and didn't receive the desserts ordered. A dire experience with staff who didn't care less in a restaurant that felt like a graveyard.

This has got to be one of the worst restaurants I've ever visited and dined in at. When we arrived we walked down the stairs to be left standing for 5 minutes at the entry for someone to approach us who looked miserable and ushered us to a table. This should have been the red flag to leave but we were keen to have a Pizza Hut since it's been awhile. As regular delivery customers we wanted to try the sit in, I wish we hadn't. The server wasn't very friendly and there was not enough staff in the restaurant to attend to all the customers at the time we visited. We ordered over £70 worth of food which was fine when it arrived. We had to ask for the drinks glasses after the mains arrived before the glasses. When we reached dessert and having dirty plates on our table for 20+ mins we asked two separate servers if we could please have the ordered desserts (We ordered via the QR code as requested). A further 30 minutes passed and nothing arrived after asking once more. We walked out which nobody noticed and didn't receive the desserts ordered. A dire experience with staff who didn't care less in a restaurant that felt like a graveyard.

Very polite and attentive service and the pizza was fresh and tasty.

it was great, i was served very efficiently and overall I was very satisfied with the service I received

Went late on a Saturday night so was very very quiet. Feels like a company waiting to go bankrupt. Service was amazing. Attentive and friendly. The pizza looked great but looked a little underdone. I ended up with severe stomach ache for two days due to undercooked pizza. Never knew yeast could hurt so much. Maybe my fault having a deep pan. My girlfriend had a thin and crispy and suffered so such problems. Not sure I would risk again. Shame as I used to love Pizza Hut but I think the time is nigh. Many other options available with better quality at a similar price point.

Down stairs (basement possibly where 1970's pub bombings were 😵). Had voucher for free kids meal (granddaughter as a treat in school holidays)...couldn't get a signal. Was a right pain...up and down the stairs I went to try get a code. In the end I paid for her meal. Ended up spending more than I'd intended. Plus server was not best pleased with me as I had faffed around so long. Winter go to that venue again.

Turned up at half 7 (31/8) and was greeted at the door and was given a table straight away, was told how to order though the website and was checked on throughout, food came quickly and was given a box to take home. 2 young guys on, amazing!

I've been here a few times no complaints. Enjoyed a hot and spicy chicken pizza thin base this time with a few work colleagues.

Awful experience - service was poor, chips were inedible, poor quality pizza’s and felt like we were in a dungeon. Toilets would definitely fail on hygiene ratings, they are appalling. Good luck with the improvements!!!

Can't fault the place. Me and partner had the buffet. The welcome was spot on. To the point, detailed. The guy deserves a 5*

Food was good, served hot, friendly people.

Probably the worst pizza we have ever eaten! Pizza Hut has definitely reduced its quality over the years. My wife's pizza was inedible, the sides of onion rings and fries were beyond a joke, they were cold and soggy. The restaurant itself is a bit of a dungeon.

Really disappointing trip, won’t be back. Most of the staff looked like they would rather be elsewhere. Food not topped up, no signage with food (no idea what we were eating). Restaurant was not clean. Order messed up. Pizza Hut forcing guests to order online and pay by card will eventually eliminate an already dwindling customer base, very short sighted, all in the name of cost saving.

We went to Pizza Hut New Street to celebrate my daughter getting into university, our server Arron was so attentive, nothing was too much for him, we had a lovely evening. I would definitely recommend this restaurant

On arrival the pizza was very cold all the pieces were stuck together and it looked very dry. Unfortunately I was very unhappy as I have had to reheat it in the oven. I expected it to be hot and all slices divided correctly and appropriately. I’m giving this pizza a 3/10 for quality.

Visited at 4 pm for late lunch. Staff very friendly one lad was new and we ordered some drinks they didn’t have - but very apologetic about it. Made amends. Very busy when we left so must be popular! Used meerkat meals so was a bargain.

Came here for the lunch time buffet, which was kept well-stacked throughout. Good for a quick meal whilst shopping. Quite a small Pizza Hut, so ideal for couples and smaller groups, rather than big parties.

Been a few times, i don't like using the scan thing on the table, it's to long winded, just tell a staff member what you want job done, no faff, plus it's nice to talk to a person instead of looking at a phone.

It's not disabled friendly as it has steps going down to the food.

Only on waitress dinner time it was a really busy day.

The waiter came asking if I wanted more cups and charged me at the end of the meal even if I paid before eating he could have told me that I had to pay for them.

Really bad service. After 30 minutes we received raw pizza nobody took it off from the table.Nobody cares about the costumer, everyone is ignoring you. No standards at all!!

No service just order on app, food poor And disappointing won't be rushing to return

The staff attentiveness and food being fresh and warm

It's in a random location in a basement so no natural light and can feel a bit claustrophobic. You have to order from a QR code and it's a no cash site. Which was okay but being in a basement signal wasn't great and WiFi would only work on one of our phones which was annoying also whilst your entertaining little ones at the same time. It feels like a better system should be in place or at least just take food orders and pay chip and pin. Unless this was put into place due to their own signal issues due to being in a basement. The food was all really nice, well stocked and hot. There were lots of options which adults and children enjoyed.

Ordering of food was straightforward and easy. Food was hot and looked fresh.

Delivered items wasn't in line with my order, 2 bottle of drinks has been replaced with ice cream without checking this with me first, food was originally delivered to the wrong address and because of this was 30min late. Also all pizzas were damaged as looked like has been dropped during the delivery. As it was ordered for the business meeting I was put in very uncomfortable situation. How are you planning to resolve this issue?

Fantastic place good food will defo again

The pizza itself is good. Not outstanding. The toppings are relatively varied. The value is good, based on the rising prices elsewhere. Staff are well trained and very helpful. The interior is a little dark, but in good working order and clean.

Nice clean place and could do with bit more space it seems like crammed in but it was homely enough

Is what it is. Felt ashamed of myself when I walked out as I ate so much fresh hot pizza from the buffet deal. Lovely staff.

ランチブッフェはちょうど終わってしまったタイミングだったので食べられませんでしたが、ペパロニピザとサラダ&ドリンクブッフェ付きのコースを食べました。 なかなかお腹いっぱいになれるのでオススメです。( ^ω^)

Never had any issues with pizza hut. Paying for the buffet option is a good way to eat lots of pizza and not pay too much. The individual pizzas are a little pricey.

Taste was disgusting, didn't even put peppers on the pizza and the chicken was dry...hardly any sauce.. don't think ill be eating from here again.

Brought out food very quickly. Waitress helped us to pack the leftovers. Even gave me a little bag. Lovely experience.

Delicious food but no natural light as in cellar and quite dingy

Wonderful buffet lunch. The manager and her staff were so helpful and friendly. Great value for money!

I've visited Pizza Hut both on my own and with my partner, and I always appreciate the relaxed and welcoming atmosphere when it's not too busy. Even when some disruptive kids caused a disturbance, the staff handled the situation with ease and professionalism. On top of that, we always seem to get some extra chips during our visits - can't complain about that! Overall, Pizza Hut is a great place to enjoy a casual meal and unwind, with friendly staff who know how to keep the peace. Highly recommend!

Had my first pizza hut in years, was great! Shout out to ZaynabR for her excellent customer service and care

Lovely lovely staff when we visited on Sat 18th March.

Enjoyed every bite, their was also a salad bar but I was too focused in my pizza

Great service, shoutout to Richard. Nice food and welcoming atmosphere would reccomend :)

Fantastic day out, and the kids enjoyed it.

Little quiet but lovely little pizza hut x

Popped in for a quick bite to eat over the weekend and had a great experience. My partner and I both have food allergies and Cassie made us feel very welcome. She explained what we could eat and we heard her explaining it to the kitchen so they were aware. The Pizzas we had were nice and the service was very quick, we were in and out within 40 minutes.

Small entrance could easily miss it! We had the lunchtime buffet which was great (unlimited) staff were quick, efficient and friendly would call again no problem 👍

I'm coeliac and have a garlic allergy and my partner is gluten intolerant. The staff made us feel welcome and were well informed about allergies when I had questions about the food. Shout out to Cassie who was very helpful. Thanks

Great customer service! The tables are a bit greasy however, I think the place needs cleaned thoroughly. Pizza is ok.

Very very cramped, food was ok iv had better but.then again I didn't go for the buffet which looked amazing my kids only eat pepperoni! 😴