Pizza Hut Birmingham New St in Birmingham

Lovely staff really enjoyed the food

Thanks to Pam’s perfect service, we really enjoy !

Amazing food amazing staff both adults and kids loved it

Quite busy but quick service. Pizzas always being replaced so nice and hot.

Exemplary service from Richard today, Friendly, helpful when our discount didn't work. And the buffet was really tasty. Recommend it to people and big up Richard.

Not from the area was there for an event at the utilita was told booking only on the weekend even though there was quite a few empty tables we was turned away for a party of 9 people so went to McDonald's instead

Very informative with allergens. Quick service, clean and tidy

Everything is super awesome! Much love for Ciara and her boss (Really appreciate it) .. Superb hospitality. She made our day!!

The atmosphere and the hospitality are on point and special thanks to the Ciara and the manager they both were so nice♥️♥️

Excellent service, amazing food the buffet was on point

Adefah helped us very well with everything in letting us know where we everything was and was very polite 5 stars all the way

Had a very great time. It was my first experience in Birmingham. The staff were friendly and cooperative. Specially Sado who served the food. Highly recommended.

Adefa was really helpful when we cane for our buffet she was polite, fast and efficient and her servuce was really good! A credit to the team!

We had excellent service the customer service was amazing especially adefah

Kelson was a fantastic server and he was so helpful! thank you for making our meal so lovely

Food nice and fresh, service from Kelson was attentive and fast

Food was lovely and a worker called Adefah was very helpful.

Really friendly staff and Katie was really nice

Today we were served by Katy who was a great host. We all left with full bellies and smiles on our faces. We'll be back soon definitely.

Great service from Dean and buffet was lovely

Very good service and buffet,strongly recommend.

Came for lunch buffet and as normal the food is amazing and service was great.

The pizza hut manager was so kind on my son`s birthday. Thank you Dean!

Ciara 10 out of 10 deserves a raise

Food is always fresh, servers very happy helpful and friendly. Repeat customer whenever in city centre! 5 stars

Cozy and good, convenient ordering and good internet, little draft but doesn't bother me. Was served by Adefah.

The driver today at Pizza Hut new street Birmingham has been amazing especially from Pam our first visit here and made it amazing for Mother’s Day thank you once again Pam

Great service and hospitality, from all staff. The manager sonanta especially was extremely welcoming and nice, really appreciate good communication skills which she has. Food was excellent as a bonus :)

Excellent service. Well mannered staff and clean environment. Pizza was amazingly hot and cheesy. Manager Sonata made us feel very at home through her welcoming and kind demeanour. Definitely paying this place another visit soon.

Amazing food and service from the workers, especially Pav. Pav was very attentive, welcoming and caring during the whole dining experience.

Excellent meal, great service also from Pav. Really made the experience lovely.

Fantasic Service from Pav, smiley and very helpful!

Such a lovely server and great food and an amazing experience!! Thanks to Pam for being so lovely

excellent service from Nehan, helped us out a lot even though we had a large group 👍🏽

Received some exceptional customer service from Mr Dan Murphy.He was polite, understanding, knowledgeable and funny. He explained the new ordering process competently and efficiently. He also saved me £8.00 on my order and generously refused to accept my tip. I hope Pizza Hut appreciates the hard work Mr Dan Murphy does for you. Kind Regards Tauqeer Ali

Vibrant and colourful place! Will come back soon…

Excellent service today provided by Sado. Very attentive and nothing was too much trouble. The food arrived quickly and was fresh and tasty.

It was a bit cold from the air conditioning

We had amazing staff especially adefch very kind a welcoming and food was lovely

Service was amazing, Adefah customer service was on point!

Buffet well stocked even at 11:30am. Pam was a great host!

Great pizzas and Pam was very helpful and lovely :)

Was very nice food and service. Just bring back the option to take our order and pay not on my phone.

Very lovely and friendly service would go back just for the experience.

Good service and the staff was very kind. Kate and the Guy

We had a great lunch buffet, great service from Adefah - big thank you!

On February 22nd, I visited Pizza Hut with my niece, who had never been there before. We ordered a sharer deal, which included a Half & Half pizza with chicken and pepperoni, two sides, and two desserts for £40. Although it was a bit pricey, the food was very enjoyable. We also had the delicious cookie dough for dessert each 😁 The staff member we encountered wasn't very enthusiastic, but we didn't let that affect our mood since we were there for the food. We placed our order through the app, which seemed unnecessary, especially since other tables were paying in cash. But our waiter said was the only way took a while for us to get our drinks too Overall food was brilliant and we saw other staff members been more than helpful so I was unlucky 🤣 We will be back

I had a nice time at this restaurant. The food was really good. A kind young lady named adefah helped me with the app and my order. She was fantastic. Props to her!

First time eating here food was brilliant would definitely come back next time I'm in Birmingham

Adefah was of great help, in the service and helping us to find things. Overall great service

Carlton was brilliant- very friendly and attentive.

Carlton was lovely and really attentive

Kate was great with the kids and helped them at the buffet.

We had a nice time here for our pizza night. Kate ìs always very helpful and supportive with us. Thank you.

Lovely and quiet lunch at Pizza Hut, staff were attentive but not overbearing. Lovely buffet options and it was nice and clean here!

Sado was really helpful with the order.

Amazing service from Lewis and Sado. We were seen to straight away, service was absolutely a top priority. Our food served quickly and was very tasty. A*

Sado was so polite and friendlyy were explaining things in such a nice and easiest wayy they made our experience way better and love the foood one of the besttt pizza in Birmingham

Got seen to by lewis and he was hospitable and attentive, couldn't ask for a nicer server, so so friendly.

Thank you to Kate for looking after myself and my daughter, checking in on us and providing us with everything from tasty food to extra colouring books 🙏🏼

I arrived with my grandchildren and had no idea what to order or what I needed and my waitress was so patient explained everything offered the best deal and although it was very busy provided great customer service as I asked her several times I would recommend your restaurant and had an excellent experience many thanks to that young lady please pass them on

Pizza was very tasty and the waiter, Kelson, was very kind and helpful.

Kate was amazing with the kids while we were waiting for a table

I had a great experience at Pizza Hut thanks to Ciara. She was very nice and helpful, making sure everything was just right. Her friendly attitude made my visit enjoyable. Great service!

Wasn’t the best of crust too soggy floppy

Kate was a very nice lady. I could see she was getting along well with other tables too she was doing a really great job. Food was fairly quick, easy to order, and what you would expect from pizza hut.

Sado provided excellent service throughout. Assisting us with the order process when our voucher code would not work. My son has a pizza with no cheese and the chef also came over to check that my son was happy with the no cheese pizza when served. Exceptional service by both members of staff. Credit to you both. Well done!

Katie was the best and she gave us lots of colouring things

Our server Kate was really friendly and helpful. She helped us out when we couldn't get the kids eat free offer to work on our phones and was very chatty and polite.

Ciara has been amazing! Definitely would come back! Thanks Ciara.

Had lunch here yesterday. Great service from one of the guys here; very polite and boxed up desert for us as we were too full to eat it at the time.

Kate was excellent host very attentive thank you so much

Had an anmazing experience with Pizza Hut at High Street today. I was in a mad rush with a big order collection. Kate particularly helped me sort out my orders. Kate was very professional, polite and extremely helpful. Cheers!

We were well looked after by Kate who was very friendly.

Kate was excellent host very attentive would definitely come back

Went there once, have been told that the only way to order is online and that they have free WiFi, that’s obvious because my own signal was bad in that basement, IT WAS TAKING COUPLE OF MINUTES FOR MENU TO LOAD !!! Then it froze while taking taking payment, I have just left.

Kalsen did a really good job in explaining the menu and how to use the table service. He also pointed out that there was a wifi service. The food did not took long time. It was really good and hot and it did not disappoint. Thank you for this amazing atmosphere.

While I understand that cancellations may sometimes be necessary, the way the manager handled the situation was completely unacceptable. He was extremely rude, had a nasty attitude, and even hung up in my face. When I asked for his name, he refused to provide it, which is unprofessional and concerning. I expect better customer service from Pizza Hut and would appreciate it if this matter is addressed. I would also like to know what steps will be taken to ensure this does not happen again.

Ate at the Birmingham New Street location. Kelson provided the best service I've ever had with politeness and charm.

Great service from our waiter Kelson

My delivery guy was incredible but my food was cold by the time it arrived due to extended waiting time

Katie was an excellent host with fast and efficient service. Great food and a nice atmosphere.

Food was amazing, service was brilliant, would be come back. Thanks to Kate for an amazing pizza experience.

Wonderful place Kate was amazing very positive and goes above and beyond. Pizza hut is lucky to have her as an employee well done and thanks for a wonderful evening. She needs a raise 👏

Kate was great! Very knowledgeable, a really nice personality and couldn't be more helpful! The food was lovely and we really appreciated the service!

Service and food was brilliant. I highly recommend

Georgia was so lovely and accommodating to my daughter and I. She went above and beyond to ensure my autistic daughter had a pleasant eating experience which is not easy to do. Nothing was too much trouble for her and she treated my daughter with respect and kindness. We will be making this restaurant a regular stop!

Great Spot👍. Food tests delicious. Richard and his colleague were amazing,will definitely come back.

Food is always impeccable and the staff such as Richard and the manager with the pink hair are both lovely will definitely be returning!

The service from the start was impeccable our server Kate was lovely and the food came out fresh and hot. Overall an excellent experience and service by Kate :)

The service was so slow & the servers were ro busy chatting instead of serving. Each time we needed something it was a long wait. I feel like this is the worst branch to go to in town. The salad bar is just not the same anymore. The pizza could have been cooked for longer. The fries were undercooked!

Excellent Customer Service by Pervina really friendly, kept asking if we need anything else and kept everything clean and tidy... We will be back again...

Very good restaurant in Birmingham city centre and good value for money. The staff including Kate are so lovely and friendly. If you haven’t tried the lunch buffet you should go.

Visitado después de un viaje al centro de vida marina. Se sentó y estaba pensando en escanear el código para el pedido. El teléfono no se cargaría, probablemente debido a estar bajo tierra. Se dejó durante 10 minutos. Tuve que pedir menú ya que el funcionario respondió “¿no te di ninguno”? Finalmente pedí y comí rápido como quería salir. Personal desenfocado, una miembro sacó su trapeador y cubo y estaba desinfectando el piso mientras comíamos. Sólo fueron 3 : 45 pm. ¡Nunca volveré allí!

Kate our waitress was amazing love the hospitality definitely will be coming again

Their staff is unwelcoming, with poor customer service that leaves much to be desired. The lack of wheelchair and pram accessibility is disappointing, and the staff's attitude comes across as unhelpful and dismissive. It is definitely not kid-friendly, as the staff kept giving us disapproving looks while we were settling in with our toddlers. Given this unpleasant experience, I would never recommend it to my friends or family.

Fantastic service, kate has fabulous customer service, amazing with my children and was helpful with everything and the other woman working beginning with S she was fab. Lovely food would go again.

Kate was really helpful, I order weekly And she remembers my orders and is always keen to help which is greatly appreciated.

The worst experience ever as myself with my family were disappointed. The chairs we sat down were dirty with dry oil and tomato sauce. I asked the waiter for a cleaning stuff to clean the chairs but she only brought out handkerchief. We’ve ordered pizzas, drinks and deserts. The pizzas were good but we waited 30 mins to get glasses for our drinks. The waiter came to our table by asking if we were waiting for the glasses. I told her oh yes we been waiting for too long. Finally she brought the glasses. They took ages for our deserts. So disappointed.

Huge thank you to Georgie and Toby for making our experience flawless, and the pizza (all 44 of them) tasted incredible!