Pizza Hut Birmingham New St in Birmingham

Very lovely and friendly service would go back just for the experience.

Was very nice food and service. Just bring back the option to take our order and pay not on my phone.

Good service and the staff was very kind. Kate and the Guy

First time eating here food was brilliant would definitely come back next time I'm in Birmingham

On February 22nd, I visited Pizza Hut with my niece, who had never been there before. We ordered a sharer deal, which included a Half & Half pizza with chicken and pepperoni, two sides, and two desserts for £40. Although it was a bit pricey, the food was very enjoyable. We also had the delicious cookie dough for dessert each 😁 The staff member we encountered wasn't very enthusiastic, but we didn't let that affect our mood since we were there for the food. We placed our order through the app, which seemed unnecessary, especially since other tables were paying in cash. But our waiter said was the only way took a while for us to get our drinks too Overall food was brilliant and we saw other staff members been more than helpful so I was unlucky 🤣 We will be back

I had a nice time at this restaurant. The food was really good. A kind young lady named adefah helped me with the app and my order. She was fantastic. Props to her!

We had a great lunch buffet, great service from Adefah - big thank you!

Carlton was brilliant- very friendly and attentive.

Carlton was lovely and really attentive

Adefah was of great help, in the service and helping us to find things. Overall great service

Kate was great with the kids and helped them at the buffet.

We had a nice time here for our pizza night. Kate ìs always very helpful and supportive with us. Thank you.

Lovely and quiet lunch at Pizza Hut, staff were attentive but not overbearing. Lovely buffet options and it was nice and clean here!

Sado was really helpful with the order.

Got seen to by lewis and he was hospitable and attentive, couldn't ask for a nicer server, so so friendly.

Sado was so polite and friendlyy were explaining things in such a nice and easiest wayy they made our experience way better and love the foood one of the besttt pizza in Birmingham

Amazing service from Lewis and Sado. We were seen to straight away, service was absolutely a top priority. Our food served quickly and was very tasty. A*

Thank you to Kate for looking after myself and my daughter, checking in on us and providing us with everything from tasty food to extra colouring books 🙏🏼

I arrived with my grandchildren and had no idea what to order or what I needed and my waitress was so patient explained everything offered the best deal and although it was very busy provided great customer service as I asked her several times I would recommend your restaurant and had an excellent experience many thanks to that young lady please pass them on

Pizza was very tasty and the waiter, Kelson, was very kind and helpful.

Kate was amazing with the kids while we were waiting for a table

I had a great experience at Pizza Hut thanks to Ciara. She was very nice and helpful, making sure everything was just right. Her friendly attitude made my visit enjoyable. Great service!

Wasn’t the best of crust too soggy floppy

Kate was a very nice lady. I could see she was getting along well with other tables too she was doing a really great job. Food was fairly quick, easy to order, and what you would expect from pizza hut.

Sado provided excellent service throughout. Assisting us with the order process when our voucher code would not work. My son has a pizza with no cheese and the chef also came over to check that my son was happy with the no cheese pizza when served. Exceptional service by both members of staff. Credit to you both. Well done!

Our server Kate was really friendly and helpful. She helped us out when we couldn't get the kids eat free offer to work on our phones and was very chatty and polite.

Katie was the best and she gave us lots of colouring things

Ciara has been amazing! Definitely would come back! Thanks Ciara.

Had lunch here yesterday. Great service from one of the guys here; very polite and boxed up desert for us as we were too full to eat it at the time.

Had an anmazing experience with Pizza Hut at High Street today. I was in a mad rush with a big order collection. Kate particularly helped me sort out my orders. Kate was very professional, polite and extremely helpful. Cheers!

Kate was excellent host very attentive would definitely come back

We were well looked after by Kate who was very friendly.

Kate was excellent host very attentive thank you so much

Went there once, have been told that the only way to order is online and that they have free WiFi, that’s obvious because my own signal was bad in that basement, IT WAS TAKING COUPLE OF MINUTES FOR MENU TO LOAD !!! Then it froze while taking taking payment, I have just left.

Kalsen did a really good job in explaining the menu and how to use the table service. He also pointed out that there was a wifi service. The food did not took long time. It was really good and hot and it did not disappoint. Thank you for this amazing atmosphere.

While I understand that cancellations may sometimes be necessary, the way the manager handled the situation was completely unacceptable. He was extremely rude, had a nasty attitude, and even hung up in my face. When I asked for his name, he refused to provide it, which is unprofessional and concerning. I expect better customer service from Pizza Hut and would appreciate it if this matter is addressed. I would also like to know what steps will be taken to ensure this does not happen again.

Ate at the Birmingham New Street location. Kelson provided the best service I've ever had with politeness and charm.

Great service from our waiter Kelson

My delivery guy was incredible but my food was cold by the time it arrived due to extended waiting time

Katie was an excellent host with fast and efficient service. Great food and a nice atmosphere.

Kate was great! Very knowledgeable, a really nice personality and couldn't be more helpful! The food was lovely and we really appreciated the service!

Service and food was brilliant. I highly recommend

Great Spot👍. Food tests delicious. Richard and his colleague were amazing,will definitely come back.

Food is always impeccable and the staff such as Richard and the manager with the pink hair are both lovely will definitely be returning!

Georgia was so lovely and accommodating to my daughter and I. She went above and beyond to ensure my autistic daughter had a pleasant eating experience which is not easy to do. Nothing was too much trouble for her and she treated my daughter with respect and kindness. We will be making this restaurant a regular stop!

The service from the start was impeccable our server Kate was lovely and the food came out fresh and hot. Overall an excellent experience and service by Kate :)

Food was amazing, service was brilliant, would be come back. Thanks to Kate for an amazing pizza experience.

Wonderful place Kate was amazing very positive and goes above and beyond. Pizza hut is lucky to have her as an employee well done and thanks for a wonderful evening. She needs a raise 👏

The service was so slow & the servers were ro busy chatting instead of serving. Each time we needed something it was a long wait. I feel like this is the worst branch to go to in town. The salad bar is just not the same anymore. The pizza could have been cooked for longer. The fries were undercooked!

Excellent Customer Service by Pervina really friendly, kept asking if we need anything else and kept everything clean and tidy... We will be back again...

Very good restaurant in Birmingham city centre and good value for money. The staff including Kate are so lovely and friendly. If you haven’t tried the lunch buffet you should go.

Visitado después de un viaje al centro de vida marina. Se sentó y estaba pensando en escanear el código para el pedido. El teléfono no se cargaría, probablemente debido a estar bajo tierra. Se dejó durante 10 minutos. Tuve que pedir menú ya que el funcionario respondió “¿no te di ninguno”? Finalmente pedí y comí rápido como quería salir. Personal desenfocado, una miembro sacó su trapeador y cubo y estaba desinfectando el piso mientras comíamos. Sólo fueron 3 : 45 pm. ¡Nunca volveré allí!

Kate our waitress was amazing love the hospitality definitely will be coming again

Their staff is unwelcoming, with poor customer service that leaves much to be desired. The lack of wheelchair and pram accessibility is disappointing, and the staff's attitude comes across as unhelpful and dismissive. It is definitely not kid-friendly, as the staff kept giving us disapproving looks while we were settling in with our toddlers. Given this unpleasant experience, I would never recommend it to my friends or family.

Fantastic service, kate has fabulous customer service, amazing with my children and was helpful with everything and the other woman working beginning with S she was fab. Lovely food would go again.

Kate was really helpful, I order weekly And she remembers my orders and is always keen to help which is greatly appreciated.

The worst experience ever as myself with my family were disappointed. The chairs we sat down were dirty with dry oil and tomato sauce. I asked the waiter for a cleaning stuff to clean the chairs but she only brought out handkerchief. We’ve ordered pizzas, drinks and deserts. The pizzas were good but we waited 30 mins to get glasses for our drinks. The waiter came to our table by asking if we were waiting for the glasses. I told her oh yes we been waiting for too long. Finally she brought the glasses. They took ages for our deserts. So disappointed.

Huge thank you to Georgie and Toby for making our experience flawless, and the pizza (all 44 of them) tasted incredible!

Great food and great service from Katie

Kate was exceptional, couldn't do more to make our visit special. Was lovely with our 4 year old and even asked the chef to make another of our favourite pizza for the buffet 😀

We had a great time for my birthday meal out. Food was lovely, Toby A was attentive and helpful he sorted out our order so we got a deal and saved me some money, great!!

We visited Pizza Hut new street. Georgia and Kate were amazing, very accommodating and patient with us. We visited with 11 neurodiverse children, who wanted the Pizza Hut buffet. We received exceptional service by Kate and Georgia. Thank you so much!

As a Gen-X customer, I was wary about using the table Scan, Order & Pay. I began to feel a little out of my depth, when our server, Kate, stepped forward. Really, she could not have been more helpful, cheerfully taking our order and helping out, listening well, giving thoughtful recommendations based on the queries of the individual members of our party, and being just such a positive energy throughout the entire meal. Everyone was impressed with her kindness, diligence and attention to our satisfaction as customers. She did Pizza Hut proud today and she deserves to be rewarded.

Manager needs to fix his face and stop giving kids dirty looks. If he doesn't want kids in the restaurant.... don't have a kids menu. The younger team member was polite thought.

Pizza was good, staff was friendly, WiFi is appalling doesn’t work for table service and the toilets are not checked regularly very unhygienic. Furthermore all the salad was basically gone and not replaced and felt very segregated

We must have come at the right time. We usually visit Pizza Hut buffets because its convenient for a quick lunch with family. But often, food and service isn't very good. We went on November 29th, around 12:30pm and the pizza was hot, fresh, and frequent. Our waitress, Kate was also very accommodating, and helped us with our items after a shopping trip. I'd visit again.

Great service from the team. We had a big group, food came out prompt and everyone was happy

The food was really yummy! Special appreciation to Kate😊

The order at the table takes away the personal experience of customer to staff, but the staff were friendly and willing to help at any opportunity. Food was lovely and the place was clean and welcoming. Katie was nice in helping with any questions we had.

Superb Customer service on a very busy day, great food amazing staff.

We had some technical difficulties with the app when trying to order food, but Kate came to the rescue. She was amazing!

Kate was amazing :-) Quick service, fresh food and good value for money!

Down from Manchester with my daughter who has Autism and struggles when eating out she loves pizza but only out of a box I explained this to the manager who was excellent sat us in a quiet corner and brought the pizza out in a box my daughter was really happy as was I Not often we have a drama free meal out Quality service from all the staff

Kate was very enthusiastic & was happy to help with any questions asked!

Big thanks to Kate she was super helpful and welcoming and helped with any problems , super friendly aswell

Lovely atmosphere, was super busy but we did go at prime lunchtime buffet time. Katie was super helpful and nice and took lots of time talking to and helping my son to have a lovely time. Many thanks 😊

Great customer service , Katie was lovely!! Had a great meal xx

Came here for an evening meal, would not return unfortunately, the place itself is down steep stairs so wouldn't be ideal for everyone, it wasn't too busy when we arrived but I noticed quite a few tables still with dirty plates and glasses on them, the salad bar looked like a whirlwind has past through,food everywhere !!!! We were shown to a table, ( Next to a dirty one in the corner ) I sat down and nearly fell off, the chair legs were loose and wobbly god knows what would've happened if an elderly person had used it..... Service was slow, the QR code on the table was not working, waited 10 minutes to be acknowledged, then a fight broke out with a member of the public who was refused access to the toilets, it was just crazy from start to finish, when the food eventually arrived it was hot fresh and tasted ok, people may ask why didn't we leave, as a type 1 diabetic I needed to eat amd everywhere else was booked up, pizzhut was the only option Sorry guys I wouldn't return or recommend....shame really as we both like pizza hut staff were nice and pleasant such a shame

absolutely appalling customer service we received today! my partner ordered a buffet which was on till 3pm, i suffer with my eating so i didn’t bother ordering one, he gets the pizza and i had a bite of his pizza. The women came over and exaggerated the ONE BUFFET ONE DRINK, which i thought was extremely rude as people do have eating problems and maybe that’s why there was one, which in my case was the reason, the man i think maybe manager came over again very rude and said i need to pay for another buffet because i had a bite of the pizza i explained my eating problem and he wasn’t having anything, he said he’s going to be watching me to see if i have any more bites which i found extremely creepy, i sat there with the 2 staff which were on watching me and my partner the time we was there.. DONT BOTHER COMING HERE IF YOU WANT TO BE MADE UNCOMFORTABLE AND TO RECIEVE THE WORSE CUSTOMER SERVICE, sort the staff no wonder why no one’s in here….

Rude staff. ordered one buffet as my girlfriend has an eating problem and doesn’t eat that much. as the staff came over with the food she kept emphasising we ordered 1 meal. disgraceful service! man was wearing a checkered shirt with grey hair. he came over and wanted us to pay for 2 buffet meals and this was not clearly labelled on the menu. we didn’t want to eat that much and they were constantly watching over and checking the cameras.

Don’t waste your time ordering online because they will never deliver your food and will also never answer a phone call and getting your refund would be impossible. Save your money buy Domino’s or better still cook your own meal 🙄 I placed an order online and a day later no food 💀

Pleasantly surprised. We had a large group and all went for the Buffet. It was always being replenished really quickly despite how busy it was and it tasted good.

Cutlery was dirty and so was the bowls The chairs was not cleaned at all Very disappointed in the cleanliness. Staff were ok.. overpriced as usual

Background: My girlfriend and I visited Pizza Hut in Birmingham, where we had various errands to attend to. The scene was lively and it was hard for the kitchen staff to keep up with the continuous pizza production for the all you can eat buffet. However, I do commend the front of house staff, as they were exceptionally attentive. I consumed 14 pizza slices during my visit, along with an array of salads, sauces, and a bowl of ice cream. I am accustomed to eating large quantities of food, and fourteen pizza slices constitute a normal serving size for me. I was content with my meal afterwards. Subsequently in the coming hours, I experienced a prolonged bout of diarrhea which lasted approximately four days. My girlfriend consumed a limited number of pizzas and felt satisfied with her dining experience. I hold the opinion that the amount of pizza consumption on my part did not primarily contribute to my condition, and it is plausible that the ice-cream may have been the instigating factor, as my girlfriend reported experiencing similar symptoms. Summary: + Attentive front of house - My evaluation of the pizzas reveals an extremely disappointing meat quantity limited to a few streaks spread throughout each disk. - Explosive diarrhea, possibly due to the ice cream dispenser. I have awarded Pizzahut a rating of three stars, an assessment I consider lenient, given the temporary discomfort experienced in my posterior region.

Started by entering and being told to order by the QR code on the table, okay no problem, however the reception and WiFi are awful, so we had real problems ordering. Food came reasonably quickly, it was okay. The pizzas were okay, nothing outstanding, the chicken was dry and I would advise if you're going to put seasoning that is a bit spicy on the fries I would make it clear as our daughter wasn't able to eat hers. Not once did anyone bother to come and check how our meal was. Took ages for them to clear it away and it wasn't even like it was busy, there was no more than 15 people in at one time including ourselves and considering they don't have to take food orders or serve many drinks, I really question what the staff were doing. We ordered as part of a deal which included desert, we had to ask TWICE for our desert to be served, we ended up walking out as we'd been in there for over an hour and a half and had to be at the theatre. So that was around £15 down the drain! We won't be visiting again anytime soon!

Al entrar se le dijo que escaneara la mesa a la orden. Esto me lanzó ya que la batería de mi teléfono estaba baja y solo quería una experiencia de pedido simple. Escaneo el código, la página no se cargará correctamente debido a que el restaurante está bajo tierra. Así que luego tienes que enlazar a su wi fi, solo por encargo, no me habría importado si el restaurante había estado ocupado, pero estaba yo y otras 3 mesas. Así que después de registrarme poniendo la dirección de correo electrónico, etc, entonces el banco no autorizaría el pago sin una llamada telefónica, así que tuve que abandonar el proceso. Afortunadamente el personal dijo que podía pagar sin usar mi teléfono, después de toda la molestia innecesaria. Obviamente, no el personal culpa a una política empresarial de ahorro de costes que solo sirvió para arruinar toda la experiencia. La pizza era promedio y el cubículo del inodoro masculino es pequeño. Muy decepcionado

This Pizza Hut branch is very dirty. We were the first guests at 11:30 a.m. when the branch opened. The tables were not cleaned properly. There was a brown crust around the QR code on the table. We had to change the plates because they weren't clean. The toilet was dirty on the floor. Some of the jalapenos in the salad were spoiled. We will never visit this restaurant again.

Pedimos la entrega desde este lugar y esperamos 2 , 5 horas. Intenté llamar por más de hora y media de llamada, pero nadie se molestó en responder a la llamada para que pudiéramos cancelar nuestra orden. Tuve que ponerse en contacto con el servicio de atención al cliente de Pizza Hut para poder cancelar el pedido, pero luego se le dijo que la cabaña tiene que cancelarlo primero por correo electrónico antes de que puedan procesar el reembolso. Si realmente quieres comer algo no pidas entrega desde este lugar. Conteste sus teléfonos la próxima vez

Unlimited ice cream at the ice cream factory is a proper treat if you want to impress kids.

Super friendly service from Kate and as always the buffet was well presented, regularly restocked and kept lovely and clean. Favourite Pizza Hut by far, will be back soon :)

Great service by kate, very helpful thank you

I and my family had a great experience. I would like to appreciate Kate as her customer service is awesome and we are really happy with the service

Kate was very helpful, kind and went out of her way. She is also very informative and attentive. She is very good at her job and needs a promotion

I was craving Pizza Hut for the first time since I was a kid, I wandered in off the street and the waitress was supremely welcoming and helpful. The lunch buffet deal is very good value and the free Wi-Fi doesn’t hurt. Thank you so much to Kate for the great conversation and service.

Always amazing customer service from katie, whenever we do come and eat down at this Pizza Hut she's very welcoming and always greets us with a lovely smile! Food also is always amazing, and they always have good value of deals esp if you do come as a family!!!

Very friendly, polite and professional staff, especially Kate. Had a wonderful evening.

Went here at 12pm today. On entry the manager said it's card only. Then took us to a table and said we need to order by the QR code on the table?! Why can't you go to the counter to order and pay? So to make sure this was the case, I asked a staff member how we order and he said QR code! I said there's no mobile data down here so he said use PH customer WiFi. Tried to connect and it wanted email address and all my details! What a mess about to order 2 pizzas. So we got up and walked out .... McDonald's is round the corner. Much better experience

Great selection of pizza during buffet

Came here last week expecting a simple quick meal, upon entry we were seated by Nehan (not sure if ive spelled it correctly) who made our experience much better as he made conversation with us at the table and ensured that our food was served as quick as possible. Would definitely recommend this pizza hut and would recommend the deep pan BBQ americano 👌🏽

After a mix up last time the PH Manager went above & beyond to ensure we received the correct order. I have never witnessed such determination to ensure our needs were met. We were so impressed we placed another order - both were delicious! Thank you