Subway in Birmingham

didnt arrive. i havent recieved my order

They provide very delicious food and frontline staff (Pratiba ) is very kind and graceful. I would recommend to everyone.

This place can be hit or miss, I've had some good customer experiences here amd great food, but some of the staff can be quite rude and sometimes get your order wrong by not listening.

The people here gave me burt cookies and they didn’t do anything about it. Worst experience ever!!

Have been coming for 7 months. Service is always awful. Like they don't even know how to have an effective communication. I said "can I have a foot-long Italian herbs and cheese", then they would ask me: "6-inch or foot-long". This happened frequently and I am pissed. I am confident with my pronunciation so the only explanation is that they are NOT PAYING ATTENTION. Giving 2 stars because of one of the girls who are always being nice.

Pathetic owner of this branch. She has no Etiquettes of talking to the customers. Talking rudely to the customers is not a good sign even if you are owner. Learn how to serve your customers! Also she charged me £1.20 extra for no reason.

They got my order wrong, and the fountain soda tasted awful. Hope this gets them to fix things. Not hard to run a good subway.

As good as any other Subway I've been to. Very clean. Everything available

Terrible service put the correct address in and still deliver it to the wrong address received no food and £14 down the drain

The weirdest, most confrontational service I've had anywhere! Sign says they close at 8pm on Saturday, we asked earlier in the day and they said they close at 9pm but after queuing for 15min at 5.45, they said they were closing at 6 and won't be serving anyone else. Why not tell everyone that before they start queuing!? We managed to negotiate 1 sandwich instead of 3 with the argumentative staff. Food was ok but not even what we ordered!

Disgusting. found a hair in the food and staff were incredibly rude. israeli supporters aswell.

Horrible customer service , very poor quality of service. Would not recommend to anyone stay away , also Israeli supporters

Cheese bites cold & sandwich not good either - salad very poor with hardly any extras that we paid for - won’t be using again

My sandwich was not toasted and it wasn’t warm and very watery

Food was cold and tasted like cardboard. Not sure what happened as I have never had food from there that was so bad... was a one off and am really disappointed with the food. Props to the delivery driver for making the extra effort to deliver my food to my building after having trouble finding it.

My crinkle wedges are uncooked so I’m sad

Absolutely disgusting. Please never order from here. Don’t know if it’s this particular branch but EW!!

Harjot needs a salary raise , I’m a regular customer nowhere else can beat the subway nachos very pilote gentlemen I’ve come across usually you don’t get those in any subway stores , he defo needs a promotion.

Unfortunately my order was missing £4.88 of the items ordered.

Friendly staff, they make a great sandwich.

Didn’t even realise the meat here is halal. Good option for broke bois tryna eat “healthy”.

Food was cold and missing cheese on both sandwiches

Usually the subs are good, i order a plain meatball sub with just cheese and toasted. But today my order came with pepperoni and ham. After taking it off the cheese came off with it.... very disappointed

Got my order wrong again. Please fix the options on the app, there’s no option for 3x white chocolate cookie. And they don’t follow the notes you leave. Won’t be ordering from here again

Called in to make sure my note was read for the white chocolate cookie but then they forgot the cheese on my nachos. Can’t remember the last time they got my order right

They got my order wrong, said that they would fix it, and then didn’t fix it. Not the first time either.

The wedges were freezing cold, the sandwiches were okay but the bread was a little dry and there was a lack of sauce on the sub. Usually love Subway, but this was disappointing.

It tasted like sour cream/coleslaw not mayonnaise the meat was soggy. Sent Pepsi max not cherry Pepsi I ordered

A cosy halal subway. We visited this place for a Saturday lunch and we plan to revisit whenever we are in subway mode

Food was cold and crisp were stale

Missed parts out my order (3 cookies and a nachos from the meal deal)

Me and my mother went in to order some food and eat in. They stared us up and down before asking what we wanted, my mom tried explaining that she was deaf and asking if they could talk to me instead and they rolled their eyes after taking our order and we sat down eating they were behind the counter watching us as they laughed and talked. To note. There is a table infront of the toilet which makes it inaccessible for wheelchair users when my mom asked if the toilet was open they just stared at her with no response and watched as she tried to open the door to use the toilet. One staff worked there the other was a trainee.

Ordered hot nachos and was sent plain, which I hate. This is the second time now where an order has been accepted when they don't have an item in stock and have substituted, and without discussion. Also arrived cold with barely any cheese or sauce on them, so we basically got a sharer box of plain crisps. We order fairly regularly from Subway but we won't be ordering from this one again.

The Italian White bread isn’t toasted

Abysmal from just eat and the driver assigned

Queues are generally very long so expect to wait

كذا مرَّة أسيَّر عليه، طعام لذيذ، وموظفين ممتعين، لحد يفهم غلط ما أسترسل بالكلام لكنهم محسنين. أكل في المطعم نفسه أو ءاخذ الأكل معي، لا فرق، الطعام لذيذ. Subway هو سب واي غني عن التعريف لكن نعلم الي ما يعرف ولا الي جربه. مطعم يتيح لك إختيار نوع الصمون/ الخبز / الرغيف / الساندويتش وتختار نوع اللحوم الحمراء أو البيضاء مع سلطة من إختيارك و صوص، طبعا الكوكيز 🍪 لذيذ، بطاط الودجز تسعبل وراه (مو حيل قوي، بس اذا جوعان يعجبك) Hash potatoes 🥔 مقبول

Quick and easy as you like . Great subway

New in town near Aston & BCU. Located at the Ground floor of the Unite students accomodation ' Jennens court '

Food didn’t arrive. Not subways fault, Just East have been appalling. Terrible customer service

For lunch, nothing else beats a footlong. Saying that I'm going to get one right now

Good location plenty of choice good staff

You can get awesome sandwiches from there, although it is a bit pricey.

Its subway fresh food always good value for money

NO STOCK IN SUBWAY ORDER NOT CARRIED OUT TO PERFECTION DELI ERU DRIVER RUDE

Great delivery driver, friendly and smiles

The delivery man was soo nice and polite, he ordered early and found the place. He made my day! Thank you to the driver:)

Quality customer service from the delivery guy

I order from here quiet alot and there food is amazing, highly recommended and there so polite when you talk to them on the phone, thanks guys :)

extremely late and extremely cold can’t even eat half of it due to it being so cold

+ Service always very good. - doesn't let you reclaim free items earned with subcard Be aware that pork is not served at this subway

Good food, quick service and Covid safe procedures in place 👍🏻

I asked for 9 grain multi sead bread, got plain white. Asked for quavers crisps, got Doritos. Asked for a VAT reciept, got nothing. Asked for garlic sauce, got nothing Ok did ask for extra jalepenos and guess what, if they can't get the above 4 correct not a chance of any extra. Totally let down and disappointed, over £12 and got 1 out of 5 correct.

Este establecimiento solo servía sándwiches como vaquero (Arthur Morgan). Me decepcionó mucho descubrir que no servían pasteles de avena clásicos, mi buen amigo (Dutch Vand Der Lind) tenía un plan, pero no se cumplió, luego me vi obligado a pagar el campamento comparte, estaba muy decepcionado, entonces mi buen amigo John fue comido por los lobos y su hijo es un poco maloliente y realmente espero no tener que jugar como él en la próxima entrega del juego, Micah está gordoYo no CAAAAARE

Good service, clean restaurant.

Always excellent. But please please get some mustard. Honey mustard doesn't count.

Great staff, nice food, always clean

The driver was absolutely useless, he was driving up and down my street and all around it not listening to my directions. He was huffing and puffing don’t the phone, he apologised but I had to stand 20 minutes in the cold waiting for him

They made my order wrong the first time but made it right after I pointed it out

Fast and good customer service. Food tasted nice as usual.

Food is good but don't accept vouchers🙁

order was not correct salad had missing items and the Italian sun

Modern building, adequate seating inside, professional servers and fairly quick service. Tables need to be cleaned and wiped as there were crumbs and sauce stuck to my table (the long bench by the window).

Cada mesa libre cuando vine aquí hoy estaba sucia. No estaba particularmente ocupado y había alrededor de 4 mesas diferentes, todas con salsa, migas, etc.Vi a un miembro del personal limpiarse la nariz que moqueaba con las manos enguantadas, rango.Hay un letrero que dice que los puntos de la sub tarjeta deben ser autorizados antes de ordenar y canjear debido a una actividad fraudulenta, lo cual está bien. Sin embargo, escanear mi tarjeta no fue suficiente, me dijeron que entregara mi teléfono con la aplicación y el personal me quitó completamente el teléfono de mi alcance y mi visión detrás del mostrador.Los sándwiches nunca saben tan bien aquí como otras franquicias de Subway. La ensalada se ve vieja y seca. He visto al personal vaciar bolsas llenas de ensaladas nuevas encima de la ensalada existente cuando una tina está medio llena, lo que probablemente explica esto, por lo que la mitad inferior de la ensalada es todo lo viejo que ha estado allí durante años.No es un lugar agradable.

Just a typical Subway. This branch is Halal.

Overall the service is good. Close to Aston University.

THE FOOD CAME LATE AND VERY COLD AND WET .

Food quality was poor. I love subway but this subway here is horrible. Bread looking like road kill as if someone had been playing ball with it not to mention the fact it was stale?! Just horrible don’t know how a simple sandwich could taste so bad!! On top of this when you call to complain be warned there is never a manager or a supervisor on site so clearly someone has franchised the place and got a couple goons running the place in the ground! Appalling store and service!

Good place for a quick sandwich. Clean. Tidy, quiet.

Terrible service. Didnt get a driver 3 times. Called and was fobbed off. Food was wrong. Food was cold. Driver was on a PEDAL BIKE! No wonder it was cold.

No food delivered. Had driver call and have a go at me about post code. Complained nearly a week on no communication from just eat. Had to call to be spoken to like a child and told its a technical problem so worst customer service ever and they dont care. No food and no money back

Subway is the best fast food chain if you can be bothers to actually go there

I didnt know my bun from my cob, but then having to choose what I want only limits my choice of variety. To wait is also a burden when I am in a hurry.

Wrong bread, wrong sauces, wrong cookie. The only thing they got right was the drink

Can't go wrong with a 6" sub and drink for £3.50, have to go at off-peak times though, this branch is packed with college kids all the time.

the portions were really small and it was like eating rabbit food no meat what so ever

TERRIBLE!!!! I ordered food at 12:30 it still didn’t arrive by 2 o’clock so I called up and they said I’d would be 15 minutes. it still hasn’t come by 3 o’clock so I called again and they said it was on it’s way and it would be 10 minutes. It is now 5 o’clock and it still has not been delivered. This is awful service and I am no longer going to receive my food

Ordered food at 19.00 it arived at 22.30 i though it was not going to come at all so I ordered something from another place at 2100, it was delivered and I had eaten before this order had even turned up

not all of the food was correctly delievered or even delivered at all

was yummy and still warm 👌🏻. delivery on time and polite driver.

Typical subway. Good food and meal deals

the driver was sitting outside in his car for over 20 minutes with out approaching the door eventually i approached him and he said yes he is a delivery driver totally unacceptable.

Staff members was very rude she needs to be fired

Great place to get freshly made submarine Sandwiches. Service is quick food is fresh and well made. You can sit in or simply take away. Suitable for a quick lunch or breakfast when you're on the move.

I found the staffs rude out here..I'm usually never ever rude or try my best to avoid negative comments.

Forgot 1 pack of my crisps that I ordered.

Very nice bloke delivered my food and the food was great.

ordered at 14:15 now 15:58 and still not arrived

Simply put - I would not serve my cat food of this abysmal quality! The bread was ok. The fillings made me feel physically sick after 1 bite. A refund was given, which was accepted. Seriously though people need to be aware!

Very disappointed, granted the delivery was quick but pointless if your order is not filled correctly ( missing 6 inch sub)especially as i shelled out over £35 for it, just eat customer service were excellent and sorted a partial refund,but i really wanted was just what i paid for from subway jennens which i never received. would i return? NOPE!!!

I ordered salad but was told they don't have salad. I ordered mountain dew but was given 7 up. Not enough sauce. Only good thing was early delivery. Too expensive for the quality/quantity

Food was 45 minutes late, when I spoke to the shop they said it wasn't their fault and didn't even apologise Considering the prices are higher than other subway stores, their customer service certainly didn't deliver!

Sub wasn’t even that warm as it should be and got sent the wrong drink and wrong cookies.

three things. good food! Great delivery time, as arrived much earlier than indicated on the app. lovely driver he was patient, respectful and overall a lovely person. I definitely recommend ordering from here😊 😋

Joke. Never go here. Nothing is prepared for you to order straight away. For example, Meatball Marinara

幾乎位於伯明罕車站前方店的空間稍嫌小了些所以附設座位也不多外面大概常設兩到三組位置吧 但沒有遮雨設施裡面並沒有附設廁所

Fantastic speedy service with great customer service skills.cant see what all of the bad reviews are for. if you want a 5* sandwich, pay 5* prices

Uno de los más repugnantes. metro outlet . Los miembros del personal son horribles y no tienen valores culturales y éticos. Estos chicos ni siquiera cambiar sus guantes al hacer sub vegetariana. Enseguida después de tocar carne comienzan con los seres vegetarianos. Incluso después de repetidas peticiones, no les importa. Esta fue mi tercera visita y fue pérdida de dinero y tiempo. Nunca volveremos aquí. Una opción que luego les daría cero estrellas.

We had sandwiches from here recently and they were fine, well priced and flavourful, not gourmet butties but perfectly good for the price and plenty of choice and a quick service - would go back!

I have been to many Subways in my time and was a bit disappointed. They had ran out of the certain items and had a large groups of kids who wouldn't leave as they were being really noisy