Flakes in Birmingham

Chips aren’t always fresh and they’re sometimes a bit dry, burgers and kebabs are absolutely amazing tho. Tables are sometimes a bit dirty and greasy The workers are really nice and welcoming and social-able. Would be a 5star but the chips aren’t always fresh which is a bit annoying, the chips are either great or terrible. I’ve ordered from here loads of times and sometimes the chips have tasted really fresh and tasty and other times they’ve tasted really dry

Ordered 3 curry sauces and even added a note reminding them to check the order. As last time they forgot the curry sauce. I have xerostomia so need a sauce to be able to eat the meal. They forgot the sauce again. The meal may aswell be binned!! Terrible service as this has happened twice in a row

What a disappointment. I ordered fish and chips at 4.04 and food arrived 30 minutes later and was clearly old. I've used Flakes in past and food arrived fresh and clean. Bitterly disappointing. You shouldn't cheap out on home deliveries 😕

Popped in to Ordered a bag of chips, Was charged £3.40 for a regular chips, the portion was the size of a cone of chips, The chips were over cooked and were cold like they had been sitting there for a while, I used to be a regular at this chip shop before Covid. I don’t know what has happened but it has gone down hill massively which is a shame, Wouldn’t recommend this shop to anyone.

I went in a couple Fridays back for 2 large fish and chips, the fish was delicious. (Tip: the fish is always cooked the best on Fridays.) I was served by 2 young girls, the blonde girl was absolutely lovely, customer service skills were excellent and she made me feel very comfortable. Unfortunately the coloured girl had a stinking attitude problem toward me an the other customers that were ordering when I was, an rolled her eyes at least 3 times. Other than this the food is good.

Went in today at 6pm, had two mini cod and one portion of chips, costing nearly £14 , waste of money, batter and fish very dry, won't be going again

The best fish and chips are often to be found at Seaside chippies. I told the guy cooking that their cod and chips should be called Seaside Specials. Great fish,chips and value for money. The small cod and chips was definitely NOT what I would call small. Fabulous chippy. My friend who I went with has orders delivered. Always happy with the results.

Prices have gone up from a few months ago. Service is very variable, went in today and even though chips were cooked to order they were over cooked and very brown and just a total waste of money. I most likely won’t be going again, I’d warn people to ask if they have some ready as you may end up with some really disgusting overcooked chips that have to be thrown away. Very disappointing!

Great little find. Competitively priced. Excellent chips. Decent cod in batter. Friendly staff. I sat at a table and ended playing a couple of good games of chess! What more could you want. 👍

2 stars because my partner enjoyed theirs, I can’t understand why as he did say it wasn’t great once he had finished eating.. My large fish was again dry & had obviously been sitting in the display cabinet for hours!! I called in advance of our visit this evening, requesting a fresh piece of cod be cooked as the last one I had was absolutely terrible! The short young assistant assured me a fresh fish would be cooked! Obviously a lie. To shamelessly serve rubbish up is a disappointment to say the least. The chips were like cardboard too. Sorry flakes, you really need to up your game or you will lose out. Yuk. I definitely will try the chip shop across the road now as the once great Flakes no longer exists.

This is my fave fish & chip emporium, particularly when i'm passing close to Moseley. Elle and Georgia really looked after us tonight, as family members called back late to confirm that they too wanted a fish supper, and the girls went the extra mile to make sure i got everything back home nice 'n' warm with double-bagging etc. What i love about Flakes is that it is one of the very places that does Calamari, as well as the 'Seafood Platter' that has a nice bit of variety rather than just the bog standard fish... Very friendly service as per usual. Worth making a detour for !

I had the best donner meat and chips the services was the best I had in Moseley thanks to the staff for making fresh food for me and making my experience I would be back for it Thanks again

When are you guys reopening ? I need my chicken meat and chips 😂

Iv been here a couple times ,and travel from Solihull just to get there delicious halloumi pita. Staff are amazing too!

Best chipshop in moseley. Edit bad customer service cheap sauces

Has this place had a change of owners or just gone downhill? Firstly we received the wrong order, and it wasn’t even a slight error it was the whole order that was wrong. Deliveroo sorted out another order for us which was received about 45 minutes after. Even then it was wrong. One meal was chicken meat with salad and chips. Didn’t get any salad. This place used to be one my favourite place to order from but not sure anymore 😢

I got wrong sea food plater which wasn't even on the menu my friend ordered chicken and chips and got 2 chicken stake burgers without the buns that is on same order for my first time I was discussed and I won't use them again

Food was lovely and the staff are super friendly and lovely. Thank you so much! Highly recommended

Would you be Happy paying over 8pound for a large fish and chips and you get this, like is this a joke?? Skinny fish chips are good n curry sauce is okay but so not with the money #SortYourselfOut

OMG....Amazing...we had fish&chips..I dont normally eat the batter but this was so nice not greasy as all and neither was the chips.the guy at the counter was lovely great character.would highly recommend this place😊👍

Freshly cooked, be warned their chip portions are enormous. Had 2 haddock and one small chips between two of us and was still to much. Better to collect as can do it this way if order online for delivery this option not available as sold as haddock and chips so can't get one chips between two. Always fresh and lovely staff

Fantastic place. Clean and tasty. Food not greasy. Definitely worth a try. Staff very friendly.

Ordered some food this evening and Deliveroo did not deliver. However, the shop was so helpful and lovely about the situation! This unfortunately only made me hungrier but amazing customer service!

Great fish and chips in the heart of Moseley. My go-to every time.

My son bought some chips from here about an hour ago and they were over cooked and hard. Usually I like flake chips but I am very disappointed with what was sold to my son.

The Fish was alright a bit dry and the chips was very dry.

I have to say I have been going here for years and I really don’t know why? Visiting again this evening because it was local but the attitude from the short young lady, well you can’t call her a lady with the attitude, she was disgraceful. I explained 3-4 times what I wanted for my order and she still got it wrong. I’ve visited with friends and they always ask me to order to not have this person serving them because she always gets it incorrect. Please please please give this staff member some customer service and order intake training. She certainly needs it! How hard is it to order chips with 3 kebabs with the right sauce not just add what you like and mock when you try and correct it. Customer is king but this place does not consider that whatsoever. Appalling applaling service. If you don’t like your job then find something that you do enjoy please. Third time lucky NOT but will NOT be visiting again. I had to tap on a star to rate this but there wasn’t a minus. Regards Dee

Uses loads of nasty old school polystyrene and plastic - food ok I guess but really not worth the nastiness. Staff have no clue about it so really it's the owner's fault.

Very good &very clean member of safe very friendly i will come again

Jade the Gem provided outstanding service, and a chicken burger to match. Food was really fresh and delicious. If you come to Moseley make sure you stop by. Thanks Jade

The girl,Jade, at flakes is someone with very good customer skills.she has a warm and friendly personality and coming in whilst she's on shift makes my evening.

This used to be our go to chippy, but has really gone down hill the last few years. The last 3 times we went, they got our orders wrong, the staff are just not paying attention and it’s not cheap either. Have started using Dads Lane, far superior in service, quality and cost.

Been ordering the seafood platter for years now. First time I did a deliveroo today... absolutely awful..only one scampi instead of three, calamari had no batter(see picture), and no more cod for the fish bites , just cheap whitebait which tasted awful!! Never again and didn't bother eating it..would have taken it back to them to show them how pants the food was if I had time! 0 stars

I carefully selected this chip shop out of the 4 in my area. I compared each one and believed this one would be the best, I was wrong. The only thing I can praise them on is the friendliness off the staff. Apart from that, there was hardly any staff there and custom was building up. I asked for Medium donner meat and chips with sauce for £5.50. I then had to get a large because he didn’t do mediums. I was specific about the sauce, Mayo, chilli and mint. When I received my food he handed over a paper bag and said “didn’t you want chips with that”. I asked for chips in the first place so I was very confused. I said yes and waited for him to make the chips. I put my tenner on the counter thinking it’s still £5.50 but when he takes my tenner he only gives me £3 change…! When I got home I opened the food. The donner meat was literally burnt, it was black. He had put it in a soggy pitta bread… still don’t even know why that was there. Chips were decent to be honest I ate as much of those. But the kebab, with the sauce, too much sauce, made me feel sick. I’m an 18yr old college student on benefits who lives on her own and that day I was wearing a large baggy green jumper, some jeans and my trainers. I believe he rushed my food and discriminated me on my class. I didn’t look very rich or like I had any money but I didn’t look homeless. When I opened that food when I got home I felt really disrespected. That’s food, and it’s what WE all eat, how dare you treat me in a such a way giving me scraps and making me pay nearly £7 for crap. Normally I’m not one to write reviews like this, but this was bad. And I told myself don’t let it slip, you need to write that review. Unless you are a regular customer or someone who looks rich, don’t expect respect or good food. I wanted to go in a give back the food but I couldn’t because of my anxiety that’s why this review is so important to me. That really wasn’t fair. Thank you for taking the time to read my review.

Great chippy, the best one in the area.

The loveliest, most welcoming staff, serving the most delicious food - if I could turn this taxi around to go again I would

To be honest, it is a scandal! I paid over £6.90 for fish and chips! It's a scandal that the value for money at Flakes makes it the best value for money in B post codes. Its a scandal that the quality of food rates really high. The fish was crispy, the chips were good. The quantity was over powering - enough for 3, well prepared, well crispy cooked, well served by the pleasant staff and a delight to enjoy with 2 friends. You'd be mistaken not to take advantage of the scandalous Flakes experience. Enjoy!

I took my family into flakes for a change as we had a few bad experiences with our local chip shop, with bad food and terrible customer service. The young girl on the till was so polite and chatty and apologised for been a little slow as she was new, but she got our rather large order spot on. She explained the menu to us because we hadn’t been before and made us feel like a regular customer. The food was cooked quickly and tasted very good so we will definitely be returning to flakes. Thank you! I will definitely recommend you guys to my friends and family!

Muy recomendado, el mejor fish n chips de la zona, un lugar pequeño pero bueno. El haddock es muy recomendado ya que siempre esta hecho al momento, el personal es muy atento y rápido, de momento el único punto negativo es que no se puede comer allí, al tener que optar por el takeaway la comida llega a destino un poco seca. Hay que hacer todo lo posible por comerla cuanto antes o se perderá mucha de la calidad. Los precios un poco mas alto que las otras opciones pero a mi parecer, lo vale.

we normally go to flakes once a week, this is the first time I'm complaining we were a lot later than normal but the food was cold chips cold, mushy peas which I love were disgusting not like normal and the fish was dry and cold. I really don't understand why it was so bad. It will be a while before we go back.

The fish and chips were disappointing. The chips were a bit dry and chewy, the fish also a bit dry, the batter was greasy and too thick. Not a good meal generally. They do have a good range of vegetarian options such as veggie bites and fried halloumi, and a selection of meal deal type offers.

Cheap quality burgers and undercooked food highly disappointed! I will not purchasing from here again!

Best chip shop on brum, always so friendly and top quality food 😊😍

Visit here quite often. Staff are very friendly and generous. The portions are very good for the price and the quality is fantastic.

Nice service. Food was made fresh.

I've stated before on same said chip shop, great food & the staff are chatty, smiley & do remember you as a customer which to me is a good business relationship to me

Good food good price! One of my fav chippy!

1st time using the place this evening after a recommendation wow very impressed food was fresh well cooked and really nice, down side the deliveroo driver was rude and arsey

We really fancied a fish and chips but my usual plaice was closed on a Sunday. We drove out to Flakes and I’m really glad we did. The service was fantastic, staff were really friendly and the food went down swimmingly. Tasty chips, crispy cod batter and good portion size. Flakes may well be my new go-to!

fantastic food- server abit stropy

Food was cooked to perfection and staff were very friendly and polite...love it, will see you again soon guys xx

Forgot one of my items. I spent nearly £40 and too pricey for fish and chips

Great chippy and funny staff. Always generous with the portions. Order a cod and get a great white.

Today I met my daughter for a walk and mabey a coffee in moseley village bham.we decided to have some chips so I went for chips, my daughter for coffee's.i entered flakes and ordered two bags of chips. I asked the young lady serving how business was faring and she replied it was very good. I asked if it was her business. She said she was staff and had worked in the trade a while earning enough money to help her get through college studying law. I asked her if there were any vegan choices and she was very helpful with giving me some vegetarian choices and another shop that did a vegan fry night. She asked me if I needed salt and vinegar , I said yes please. When she was nearly finished I realised my daughter hates vinegar and I apologised and told her . She was so helpful finding a solution with no extra cost. I was so impressed with her positive attitude and willingness to serve with efficiency and kindness . I had a lovely meeting with my daughter helped by this simple chipshop experience. Just what you need in this challenging time .thank you flakes and the positive young lady.

My Neighbours recommended Flakes of Moseley and the food did not disappoint! The staff are really lovely and friendly! The chips are so fluffy and soft and the fish is always really crispy and flaky from inside. This is my go to place for fish and chips since moving to Moseley!

Really good fish and chip shop. Fish is fresh, chips are perfect and service spot on. Servings are generous too.

Good chips. Good range. Good service.

Ordered fish and chips but it was quite horrible and tasteless.

Often freshly fried, and good... may need to wait for it. Friendly staff.

Excellent customer service super value and omg the food is to die for absolutely awesome. Delicious every time.highly recommend.

Literally love this place! Chips are bang on. Fish is always good quality. Kebabs are really nice. Good price. On top, every one of the staff is friendly and has good chat. They've implemented good social distancing rules too. Highly recommend

Great fish and chip shop, friendly service.

I wouldn't order through them again the fish and chips were cold and my coke was missing. When I phoned up they said they hadn't packed a mini fish and chips and couldn't do anything about the coke.....won't be ordering from here again & suggest nooneanyone else does!

To the guy in Flakes.. sorry I don't know your name. You sir, are a legend! I cannot thank you enough for the impeccable service. The food was outstanding; I will be collecting in person from now on. :)

If you're ordering for delivery I would strongly advise against it. Consistently gets the order wrong and will be missing several items. Today I ordered standard "Fish and Chips". I was surprised to see that the fish had been crammed inside a bun and served with salad and tomatoes. Surely this is a wind up or is this new a culinary fusion I'm not aware of? Drink, and both sauces missing. Even managed to send the wrong chicken burger, truly woeful. Receipt also attached for reference.

The chips at flakes are the best thumbs up for all the staff at flakes my cat loves the fish from flakes so my cat says thank you too🙂🙂🐾🐾

Had today was lovely The gentlemen were friendly Great service

Had a really scrumptious portion of chips absolutely delicious also the cod is really yummy and the scallops are lovely too. Generous portions and the batter is delicious. Highly recommended

Very disappointing! Took my daughter for a rare treat to the chippy but as our local chippy was closed flakes was the nearest one to us that was open. Arrived at 5 pm on a Sunday, and ordered fish n chips. The customer service was very good, but the food when we got home was appalling. The batter was like leather, The fish was dry and tasteless and the chips were the scraps from the bottom of the fryer. If I lived closer I would’ve took them back they were that bad!

Polite and friendly staff . Flakes is always clean and tidy . Food is cooked to a high standard . Highly would recommend FLAKES to everyone and would be going there again and again . Would give more then 5 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Great food and ALWAYS.. ALWAYS cheerful happy staff

Good Food. Friendly and cheerful staff.

Flakes have a great selection.The seafood platter is my favourite and it's excellent value as is all their food selection..Very friendly staff...

Been here a few weeks ago, nice place, clean, not too expensive. Had 2 small fish and chips. Recommended

Nice chippy shop. The best in Moseley and around!

Really high quality and friendly staff

Has some good meals here, but unfortunately more bad then good. Had a meal last night yet again they got my order wronge and tried charging me 3.50 for a portion of chip. Think I wont be going back

Excellent. Best chippy ever! 😆😆

Great food friendly staff. Only place I go for chips while in moseley

Terrible and i have given poundland 3 stars.. over priced cold food !

i go to Flakes regular. Consistently good Chips and the hard working staff are really nice as well, that's appreciated. Eat in or take away, it's up to you. Flakes is hands down thee best chippie in the village.

Not actually been yet, but didn't think the review about smelling pot should really stand for anything, so thought I'd try and counteract it. You do you guys, keep up the good work ;)

£3 for large battered sausage, chip & pea? Decent value & Pretty good too.

Always delicious, clean and friendly. Only "downfall" if you want to call it that, is that they don't serve halal. But that's still fine with us, because their fish and chips are the best around. Highly recommend!

Flakes is one of my local chip shops and I have had food from here a couple of times before. Tonight I ordered a mini fish and chips and waited for the chips and fish to be cooked. Unfortunately the chips that came along with the meal tasted like they’d been reheated and caused the potato to go dry and unpleasant in both taste and texture. I suspect the chips had been part cooked and then re-cooked for speed and reminded me of microwave chips. Sorry to have to leave a negative review as I have had some amazing chips from Flakes before. It would be nice to have a bit more consistency in the food that you sell.

Rite by me bus stop had a small bag of chips while waiting for my bus home freshly cooked very tasty loads for a small bag I'm not complaining polite staff .

The fish here is amaazing, it's expensive compared to a standard chip shop. I got a large fish and 3 scallops, random but it's what I wanted that came up to just over £9. It's worth it though, because the fish is so fresh tasting and golden. Staff are friendly and welcoming. 2nd time I went was the very next day after the first time I went : ) again I wasn't dissatisfied at all. Really really nice.

Really love the fish and chips you get from here, authentic food

Very good and the tastes great to

So friendly . Staff couldn't do enough for you . Food is beautiful hot and fresh . Man on phone was also very polite

Grear service and excellent food

Lovely food and great service and the staff are very friendly

Awesome Haddock and chips. Fat portions. Great prices

Friendly and efficient staff. Good veggie options cooked fresh. Affordable mini-meals ideal for lunch!

The chips here are great quality and you get so much for you money! The service is also really good as the guys are really polite and friendly. It's my go-to place for a chippy now.

Fantastic fish and chip shop friendly staff and great quality food they also have another shop in yardley wood which is just as good keep up the good work guys cracking chippy

Really nice quality and friendly service

We went in on Sat food was perfect had fish chips and mushy peas and hit the spot greatly hats off to the chef Bit pricey but worth it tried calling in to the shop to speak to manager today about the young man who was very moody and sloppy but no luck

Great service and the fish was tasty. If they could find a way of keeping chips crispy, that would be perfect. Good portion sizes.

Best fish and chips in Birmingham and great portions !