KFC Birmingham - Chelmsley Wood in Solihull

Given food poisoning, stay away

Me and my partners car broke down in the KFC car park yesterday (14/10/24) the staff was ok to sort out the fines for us but when we informed them that RAC was on their way that's when things changed both mine and my partners phone were dying and needed to be charged for RAC to contact us they looked at my partner with a smile and said with a smile and said no

Did not deliver at all and now not offering a refund I will be withdrawing my customer from this app.

The gravy and chips were cold.

COLD... all of it... charged almost £30 for cold food!!! kfc sort your staff out!!

Food was rotten the chixken was that greasy the bottom of the bucket fell out. Chips were cold and soggy and chixken looked like it was from last night

cold food complained and got nothing just said was delivered on time even when the delivery time changed later by 10min each time

i ordered 6 pieces of chicken, not 6 chicken legs

Chicken fillets just laying in the box instead of in separate packaging and I payed 49p extra for an orange Tropicana and got a canned tango drink

Brilliant service and hot amazing food

The food was cold … the chips were stone cold .. one of the fillet burgers had been under the heat so long it was impossible to bite through ! The extra mini fillet was missing…. The worst KFC we have ever had …

the meal was hot and fresh. one of the best KFC meals I have had. The courier was very pleasant as well. Thank you for a lovely meal

Driver was not very happy about delivering to the airport. He said he would get a fine. Whilst I understand there are red lines outside the hotel, surely they can’t get fined providing a service to a hotel guest. I understand where he is coming from, but if this is not an area that you want to serve it should be blocked out by Postcode. I have had food delivered here before and no issues.

lovely food as always, quick delivery

Just Eat did their business very well but the restaurant soured the occasion. The order was incomplete and thankfully Just Eat did have the option on the app to have a refund for the omitted item, which is very good. My order was rather large due to me having guests and I did qualify for a free item which was on the receipt slip but did not arrive with the order. Slightly miffed about it, but the food was quality.

It was lovely the service was excellent thanks 😊 👍 😀

Brilliant delivery friendly and professional. Food was hot and tasty, definitely will order again.

Dirtiest kfc ive ever been, food and drink left on the majority of the tables and the whole floor was scattered with rubbish food and drink. Was empty while we arrived so not like the staff didn't have time, they seemed more interested in talking and messing about in the back. The food was ok. Toilets looked like they hadn't been cleaned in a while . Definitely wouldn't recommend

Never had a bad experience at KFC, this one is disgraceful. It's nearly 8pm and it's empty inside of customers, yet every table is filthy, the floor is covered in food and spilled drinks. The staff are just giggling around behind the counter, clearly can't see the state of the actual restaurant. The food was ok, but because of the environment I wasn't inclined to eat it all. This place should be shut down or have staff that actually care and have training. Or at least buy a mat so I can wipe my feet on the way out! Do not eat here!

my order has not arrived and its saying it has been delivered

driver got lost..everything was cold and the chicken thigh was tough and dry..sorry I don't microwave fries as they go soft

very fast delivery, food was hot and delicious, I really enjoyed my meal 😊

Food was cold over 5 items were missing and wouldn’t answer the phone when i tried to call them.

food not delivered but says on just eat delivered

Asian girl at the front window at drivethrough was being quite patronising when I requested for a certain item on the menu. When coming to the window the way she passed my food was as if she had done something to it. Wouldn't want to deal with her again

Can't go wrong with KFC's , it's my first time here I stopped by while waiting for a bus. Fast service , food was piping hot , and the staff member was very sweet bless her. Enjoyed my visit

This kfc DOES NOT use the new signature seasoning even though it says SIGNATURE FRIES on their menu.

order wasn't delivered, driver was constantly delaying time then went offline, unable to track, shocking.

Absolutely spot on! Would definitely recommend.

Every time I order from here I have items missing not happy at all

Other than how late it was it was still very good.

Didn’t follow the delivery instructions and then tried to blame it on it being confusing, if he would have listened to fhe instructions he would have knew where it was.

Chips were just warm enough to eat , delivery driver was pleasant

Nicest kfc iv had in a while.one complaint if someone orders a 2 piece meal it should have 2 different types of chicken pieces in it..not 2 legs

Food was actually hot and fresh

Absolutely shocking burger came no salad etc and not adhering to allergy note

Was was not best cold corn on cob was brown did not like taste

Order not delivered Tried calling him. Says delivered. But never got the deliver. I have paid as well. Can someone contact me ASAP

Absolutely fuming half my kids dinner come

not busy yet every table dirty, floors dirty staff doing nothing

The delivery never came we had to go in the end and collect

Always good food here and service better than some other branches. Ideal for a quick snack pm the go or something more substantial

the food we received was very nice , but my fillet burger was missing witch was a huge disappointment!

Service is hit or miss Andy so is the food!! Disappointed!!

didnt read instructions - told to remove mayo as im allergic so had to throw away burger

The worst Kentucky in the UK. Greaseeeeeeee!

There is a sign on the entry door saying to use the kiosk, fair enough, but there needs to be receipts available. If the paper roll is out, then it needs to be filled. Food is typical KFC, my chicken and slaw were as tasty as expected. The chains across the counter is weird and not inviting. I quickly got the hell out of there after I received my food. The car parked in the front of the shop in the handicap spot had a heavy smell of weed emitting from it. I had very little interaction with the guy behind the counter, but he was kind and helpful enough to get me a receipt when asked.

Food absolutely rubbish for £24 it ended in the bin how it continues to trade is beyond me

correct order and wasnt cold and delivery driver was polite

Whole order missing - says delivered but it isn't- no one has rang the door or buzzer or anything, no contact from the driver

Missed 3 things from my order not happy

Strange KFC... got the hot wings and fries... Not expensive...location seems weird as it's like it's in a crime filled area (which it isn't) but it has long wires across the counter preventing Jumpers? From hopping over the counter? Strange... Food was fine... Service was "OK" not very happy there... Must order on screen because Noone attends the counter to order from a human...

lovely chicken strips a bit hard and chicken breast was a bit tough but it was delicious

Very slow service at drive thru.

Fries cold and soggy worst place to eat ever

Everything was cold, except the gravy and can of soft drink.will not be ordering again

Very nice guy , very pleasant & no problems

Half of my order was missing, was told there's nothing they can do about it. made a complaint to just eat and still nothings been done about it

Chicken burger was drenched in sauce and chicken didn't taste right

Delivery driver was a top man! Give him a raise

everything was very nice 👍. The delivery driver was very pleasant.

It was a little cold but have to expect it. It would of been much better if a peice of breast was included and not all drumsticks.

I unpacked this in front of delivery driver because it was such a big order I had a feeling they might miss something I do not think it would be all the sides. Iv had fries no Mash and no beans. Iv called the store they told me I must contact you. She did not care what’s so ever so imagine having a kfc with no sides and the chicken looks so burnt im so cross.

Kept changing time food was so nice thank you

very pleased with the service. the young man who delivered my food was very pleasant. The food was lovely except the beens were stuck to the bottom of the tub. all in all very enjoyable meal and service. Thank you!

It wasn't very hot lukewarm didn't enjoy it

items missed off and sent a 10 piece bucket instead of 12 that I paid for, the drinks were missing, dips missing. useless.

Absolutely disgusting place had food poisoning after eating here

Only thing that was wrong no coleslaw as it was on my order

Plastic left on chicken when cooked

Order didn’t turn up! But said delivered

why do you put cold drinks with hot food 😩 the drinks go warm and the food goes cold. it makes no sense

Kids no older than 14/15 smoking vape inside and no staff in sight to say anything! Is this what it’s got to? Do all fast food restaurants need security now or?

It didn’t arrive !! Despite saying delivered

Chicken very greasy and old burn not very good for KFC

The reason for 2 stars on delivery time was that a 7.15 the delivery guy said my order had been delivered which it had not till 5 mins after he had put delivered, he then rang my door bell left my food on the step and walked off down the walk, I opened my door and he was by my neighbours 2 doors down. The last I had food from here we didn't recieve it and now this absolutely never ordering from them again very poor service.

Please don’t be fooled when the lady tells you there is a wait for chicken breasts! My husband is disabled and we were told to wait 12 minutes for chicken breast! When we got home with our order we had been given chicken legs and thighs. Shocking avoid and go somewhere else this is the worst KFC I have ever been to and filthy ! The window on the drive through looks like it has never been cleaned! Avoid 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Chicken was very very greasy and looked old

absoulate discusting 32 pound down and no food im actually very angry. kfc couldnt resolve the issue as this was in your part. i told the courier its the wrong order and he said you will have to ring kfc but my whole order was wrong so its not kfcs fault.

SAYS DELIVERED BUT THE FOOD HASNT CAME! APPALLING SERVICE

Chicken was disappointing look old and burn and very greasy

Definitely not the best KFC, staff seem to think you're interrupting them when you want to order or collect your food. Bins are usually overflowing and tables not always cleaned. Food is nice

The entire meal was cold, it looked and tasted like it was cooked yesterday

early, hot, fresh, delicious and lovely delivery driver

The food was barely even warm which I don’t understand how because driver came straight from the restaurant so they must of given it him cold

The delivery drivers do NOT look at messages on receipts , asking them to bring it upto my front door as I struggle with a LOT of pain every day. PLEASE let them know I am disabled and CANNOT get down to collect my meal. Thankyou

only received 8 pieces of chicken instead of 12 pieces..., but normally doesn't happen any other time to be honest.

Disgusted. Half the stuff missing

came on time. warm but not boiling. the delivery man was nice

My food has not been delivered it is saying it has and it hasn’t not happy.

The pinapple stick was missing and I asked for orange fruit juice

Delivery driver very nice and actually bothered to go upstairs (i live in a flat)

No shakes as don't do them. Limited menu . Must be a franchise

As I struggle a lot with my health, I always ask drivers to bring it up. Some do with no problem, some try calling me to go down. The food is ALWAYS hot & juicy. LOVE my Kfc

Didn't come with gravy or beans

paper bag wet and burst open .food spills in bag .not warm .

Very bad service the girl with head scarf working on the til is very rude. I have visited other kfc these people working here have a very bad attitude. The food is average.

The food was cold and the gravy was watery.

Left it outside an I didn't even receive my pop

Brilliant food and timing, slightly cold fries though, but it’s a delivery after all.