KFC Billericay - High Street in Basildon

This place is one of the regular KFCs we love but our last experience on 16 october left us with sickness, hopefully they will figure out what was wrong

I was here last week. Food was very good. Within £10 -£20 you will get good food. Foods was fresh and staffs are very friendly. The environment was very good.

Very nice and comfortable area. Food is fresh and customer service is very satisfying. I go regularly.

Very good fried chicken, clean and tidy shop, staff friendly & quick. Food cooked approx 5to7minutes.it was big order.

Received my food (boneless banquet) quickly and felt like I received a good amount of food for my money. Also appreciated the air conditioning on the hot day 😌

We ordered 10-piece Bargain Bucket and we received this! we only got 9 pieces of Chicken and they were all Drum Sticks!! All Brown Meat Disgusting Meat!! DO NOT ORDER!!

Check your order before you leave- got home and had 8 chips in a box meal and was missing a hash brown. The staff seem miserable and rude - apart from that it's really good 🤣

Good experience food was good there staff was very helpful one girl who’s name iqra she was very nice and helpful she helped me alot I was cofused to choose the food she helped me to choose and was very quick

Short changed on the large drinks! Big time. Like don't offer me to pay more and get three quarters of a cup. Should of checked, but I shouldn't have to but places like this will rip you off

Ordered food waited an hour then my order was cancelled!! Useless. Previous experience of food bought in person hasn't been great quality. I only ordered on just eat as expected a fast delivery!

Prompt service and a clean store, and a very cooperative RGM.

With food the service was really nice, the Manager was very polite and all of the staff was very friendly.😊

This restaurant is very nice because of their staff is very good. As well very punctual for giving food.

The food is absolutely scrumptious, with their crispy fried chicken and mouthwatering sides. The staff is always welcoming and the atmosphere is cozy. It's a go-to spot for a delicious and satisfying meal.

I have a great Experience there as Cashier saved my money by suggesting offers. Staff was very friendly.

Food is good and quick service, all Stuffs are friendly i will recommend to visit this branch.

Take away. It's OK, food was nice. Booked online and picked it up with no delay. Parked in Waitrose car park no trouble.

Poor service waited 10 mins for a small popcorn chicken they probably have no training

It was really a good experience. The staff were really nice as well.

the boned chicken just be so meady

Takeaway order - the worst KFC I've had. The chicken fillet was dry and tough, the zinger burger had a skinny piece of chicken that was dry, mini fillet burger was missing from the order. Popcorn chicken was cold and chewy! Absolutely disgusting and inedible. How is it the cost has increased soo much yet the quality of the food is disgraceful! Never again!!

Poor customer service and food quality

Very bad now the staff and management has changed food wrong over cooked or cold. The waiting is so long to 30 mins for 1 meal

Messed up the order then didn't pick up my calls to get the order corrected.

I would take a bet that this is probably the slowest KFC in the country. The staff are literally running on empty, there are no apologies for how long the food takes. The amount of times I have had to ask for my missing food is crazy! I live close, but would rather drive to Basildon.

From offering the best taste to providing the welcoming in-store environment, KFC has always been a top notch preference. The staff is equally good as the food. Always enjoyed eating from here.

Food cold and over cooked and delivery time kept changing after order, why do delivery firms think it's acceptable to change the time. We ordered cos it said 30mins delivery, if it was gonna be 60 mins delivery we would have gone elsewhere!!!

Hey i visited kfc last week everything was too good and perfect hope to visit again

This KFC only have take out. Dine in facility is not available in this KFC. If you are following halal food then avoid this (non halal).

I tried the new stuffing stacker ,it was absolutely amazing, the staff was very helpful . Very pleased 😀 😊 ☺️

The staff was friendly and helpful with helping on my order.the food was also fresh and hot.

Don't eat chicken items , it's been wrost and disaster.

Food was delivered an hour late, order wasn’t even ours and was freezing cold and inedible ! Do not order from here ! The reviews speak for themselves ! Shocking restaurant

Tiny place but good to have a take away

This place needs to stop serving dry chicken that's been sitting around for ages, it's awful, something needs to be sorted.

Had to order two burgers online due to not being able to go outside. Over an hour later, no update. Rang the restaurant 9 times. Nothing.

Slow poor service left me standing at till while staff had a chat.... when I ordered they got it wrong so had to reorder (I only asked for one thing !) Won't be going back

Placed an online order for the Billericay branch - Order was accepted by the branch but not a single update was given about the order and no food arrived after 1hr 15 min wait therefore the order was cancelled. If the store is struggling fulfil orders within a good time why continue to accept further orders!? Awful customer service.

Horrible chicken was over cooked

Went to this KFC for the first time. Staff were polite but informed me they were out of Chicken. It can’t just be me that feels a restaurant who’s whole menu is about Chicken shouldn’t run out?!

The food as always serves it role of impressing it's customers🤩

Been in there 5/6 times and everytime the order has been wrong

Have been laid up with food poisoning for 3 days after eating from here the only other thing I ate was a breakfast sandwich from MS

I had ordered dinner for my daughter from KFC Billericay, via the Deliveroo app. I waited for an hour and a half with the status toggling between 'Waiting for a Rider' and 'Rider being on the way to the restaurant'. Then all of a sudden, I got a message that the order was cancelled. I may get a refund for the same. However, that is not the point. At the end of a long day, if the experience is that my daughter should go to bed on empty stomach because an International restaurant cannot keep up their delivery promise, then no amount of money can compensate this disgraceful experience. Shame on you KFC.

Awful. Food always just been sat there for too long should not be selling food like that. Too often now so will avoid from now on.

Very nice and fresh food and service is fast and fabulous

Placed an order at the branch via online app - Order was accepted but store did not complete the order

Food was good and served quickly. No real dine in option which might not suit everyone. A couple of stand up tables by the door only. Relatively small place but wasn't busy when I was there.

Fast food on the go fills a hole 😜

Ok service missed some of the order

Lovely meal, great service, thank you 😊

Food has always been fresh, absolutely lovely staff, excellent service, there could have been some seating area as people whom works local can be seated during their lunch hours, other than that one of the best KFC'S I've had in U.K.

Ordered for delivery from the KFC app, waited an hour and a half with the status showing as 'Rider on the way to restaurant', order tracking then disappeared. Then called Deliveroo as the app advised, supposedly the order is marked as delivered and also that they couldn't get hold of me, even though they have the right phone number for me... very odd. Update: 2nd April and still waiting for my refund. Deliveroo and KFC seem to think eachother are responsible

Food never turned up. Not the first time

Twice in a row on deliveroo, 6 piece bucket had 4 drumsticks and 2 thighs and extra chicken with box meal was another drumstick. Last takeaway something similar, just loaded with drumsticks. Place rarely has a full menu when you go there. Went there last night...no chicken..only fillet burgers, hence my try again today. Just run so badly.

Waste of time coming here, can’t get a basic order right. The low score deserved. Feel embarrassed for the colonel.

Ordered delivery last night for this afternoon, food was rubbery like it had been re heated, and some was cold.

I do like KFC. The staff didn't want to give me a Blue Light Card discount. I was told they couldn't put it through the till. Suggested I could use it on the app. I tried that but couldn't apply the discount. Gave up on the discount just ordered on the app which just kept spinning on the payment page then eventually timed out. Tried it again with the same outcome. Used the touch screen which worked perfectly. Found out it had sent three payments through to the bank but did in the end only charged me once. Other than that fine.

Standing room only here no seats

Bought gravy that was just hot water no taste at all disgusting never again

Ordered over 2hrs ago! Food still not here!!! So angry!!!

Staff are new and inexperienced. Shame on the owners for not hiring a senior member of staff.

First time eating it in years will have a gain

I ordered a meal for 6 people from KFC on 25 November through Deliveroo costing over £60.00. It arrived about 10 minutes late, which I could live with but when I opened the package which was supposed to include 8 portions of regular fries there were only 2 portions for 6 people. I tried to call KFC but their lines were closed!! I ended up driving to KFC but the queue was so long that I gave up on the idea of talking to anyone about this and drove to McDonalds to buy the missing 6 portions of fries, Wasted time, money, ruined evening. This place is pathetic!!!!!

1 Zinger Burger, 1 Fillet Burger and 2 large fries, only got 1 fries. Not a difficult order to put together and they weren't busy. Food wasn't very hot. Won't be going again.

What can say about my experience at KFC in Billericay high street? Well not only where the staff not wearing any hair netting in the food preparation area i managed to get a massive hair in my burger and i know its not mine as im bald. This is totally unacceptable you need to have you food hygiene rating reviewed.

wrong order delivered - unable to contact restaurant . Chicken was terrible so dry

Waited 15 minutes and nobody bothered to serve me - very poor. Around 6-7 people working in there at the time. Walked out and went somewhere else in the end.

My delivery turned up looking like someone had drop kicked it, the beans and coleslaw had been squashed and exploded all over everywhere and food was falling out the bottom of the bag. So we asked for it to be changed..... it never turned up. I have demanded a full refund. Appalling service.

Got my order wrong and poor service

Pathetic, can’t get an order right. Someone send them a picture of colonels chicken because they seem to think it’s fillets. Either completely untrained or kids have got hold of the shop and taken over. Not only has it put another fried chicken place out of business it’s can’t get an order right. Just shut down already.

Just had delivery. Beans were a solid lump no juice. Chicken piece was so overcooked i couldnt eat it. Chips were nasty. Waste of money

Kfc 10-piece bucket of chicken full of oil the chicken fell through the bottom of the bucket it came in no flavour the oil in the chicken was Brown absolutely disgusting

Miss Millie’s across the road is much nicer

Convenient location. That's about it. Staff really don't have a clue. Deliveroo and Just Eat drivers always get priority over paying customers in store.

Poor customer service waited close on 1 hour standing in shop for one order , lost all number off board did not know what they had to do, Quality of food was poor chips seems to be warmed up from day before, Staff quite rude. Order system not work and could not hear your number when with these businesses learn,

Walked in to the store and ordered a meal ,20minutes later still no food ,was told they were waiting on mini fillets,another 20 minutes went by and still no food. What a total shambles how can a new restaurant be SO BAD, asked for a refund in the end as no sign of food ,one man was on 45 minutes with no sign of his order .If you want a Total STRESSFUL time this is the place to go.....

Food not that great taste completely different and I’ve seen more meat on a butchers pencil I ordered a boneless banquet the chicken tasted perfume and the standard of Chicken fillets were Very poor and abysmal I’ve been here to this take out now three times and it hasn’t got any better. I would upload a photograph of my chicken fillet more like a chicken wing sparrow

Friendly staff. They put up with lots of rude customers but keep calm and polite

Just waiting for food and watch a member of staff who was cleaning throw a dirty cloth in the bin then go behind the food counter to serve without washing their hands 🤮

Placed an order, waited 20 mins and was then told we would have to wait another 20 mins. Asked for a refund, the manager was incredibly rude to both customers and staff. Understand that it's a new team and a new store but communication goes a long way!

Not bad, bear with them they are a new team, great to have a Kentucky in the high street.

Missing 2 fries and a large popcorn chicken from our order. No number to ring to speak to someone!