KFC Banbury Cross Retail Park in Cherwell

Delivered wrong food and refused to send correct food or issue refund.

Went for a drive through order, had to wait for someone to respond. Picked up order, 6 piece bucket with side order of sweetcorn, but getting home found sweetcorn missing, not good quality control from them

Fast foid, very cooked an not greasy like other kfc's

Not bad but overcooked the chicken

Saw mice and cokroches in the restaurant

It's a fine KFC, short wait and food was pretty well made

I don't know where you get chicken that small, should be KFQ kentucky fried quail and as for greasy jees. Chips was nice and beans hot for a change

Nice place to have your burger and others

Delicious food and good service.

I did have order meal whit drink on my way table I did drop on the floor all Pepsi . Stuff act very profesional say to me to be not to worry start clean wet table and floor plus replace my drink white a new one . On top off that food was fresh and hot thank you

Took my grandson as a treat. The staff were really helpful. I couldn't find an offer that I had seen on a billboard. But I asked, and the young guy was really helpful and found it for me. I wasn't impressed with the chocolate mint krushen. It had a strange texture. But overall, it was a pleasant afternoon.

A credit to the chain this branch is. Came in with the family after shopping and the staff were very friendly. On ordering the kids bucket I unknowingly changed the chips for the beans. When we opened her bucket we thought chips were missing but the staff politely explained, I returned back and a member of staff came to our table and gave my daughter a free portion. They didn't have to but it was such a nice touch. Will be retuning again if in the area.

The food in the pictures and the food you get is a huge difference. Go McDonalds. Better food for less money in McDonalds.

Service was slow & the food was cold, soggy, overpowered with processed cheese & fell apart in the hands. Absolute disgusting, reheated appauling tower burger.. KFC you should be ashamed serving such sloppy food!!!!

I have ordered the sharing buckets! Worth 23.99 with 8 hot wings supposedly but unfortunately I only received the 10pcs of chickens and 4 pcs of boneless! I always looking forward for my chicken hot wings! But your employee who is on the frontline today didnt put my hot wings!!! This is really so annoying if you dont get what you paid for! Please next time do your job properly!

Very rude staff. We ordered our food as normal with the self-service kiosk. It is only normal for customers to request sauces from the counter as they don't refill the sauce on the side counter with the napkins and straws EVER. To only get laughed at and judged when requesting mayonnaise and ketchup from the staff members. The food could've also been prepped better. So much for professionalism.

Clean and tidy, loads of parking with EV chargers nearby. Hot tasty food.

I pulled up to the drive through window at 2256 and sat there for 5 minutes. I then herd a voice saying hello welcome to kfc. Can I take your order! So I gave my order. I was greated with the response sorry we are closed. I repeated my order and was told sorry we Close at 11... This company should not exist in this town with idiots like that. And when he gets sacked No-one will employ such a prick, ever again! Good luck idiot I will find u! How do KFC allow franchises like this continue. Close it we are better without this kind of service. Appalling franchise. Close it!

The staff here are so rude, the lady at the counter was so rude, had to repeat the order due to her getting really arse when asking if there is mayo on one of the burgers. The manager had a moan at her middle of servings us becuase she was taking to long. When we travel home we found out the order was wrong instead of the bqq burger we had a buffalo burger so we had to throw it out. What a waste of money. The lady with the attuide packed our order. Clearly she has a chip on her shoulder or need retraining by the horrible manger. Very unprofessional. I will not be returning here Waste of money they will get your order wrong and give you some attuide as they do it. Good times.

It's a KFC... quick and easy food

We always order the party bucket. Always something missing and never have the breast pieces included in the bucket. An awful KFC and the Franchise need to have a good think about it

Food was excellent but tables were not clean . Not that busy so they had time to clean tables to much time clean stack of trays truly understand cleaning has to be done

Stopped here as we were using the EV charging points. We found that the restaurant was clean and the food fresh and that’s all you want.

Exceptionally clean inside and outside. We sat outside as there was a group of us. We visited here for food on our way back from a drive out. I don't like KFC usually as it never agrees with me but I had a piece of chicken, and it was really tasty. And clearly throughly cooked.

Convenient if you're taking the A34 off the M40. Plenty if parking.

Asked for drum stick gave me breast chicken had to go back in and change it which wasted my time!.

Absolutely awful food. Returned my zinger burger it was cold and was given another zinger burger that was even worse. No care for customer service in here. I will never return to this KFC and would recommend others avoid it as well.

I had zinger burger and it was cold so took it back and got given another cold burger. After paying over 10 pounds I expected a hot meal

Very very poor service , I order stuff 3,4 times but they never deliver the right stuff and they took money too..

Salty utterly inedible food. Time I stop eating KFC altogether

Just remember kids. Industrial chicken farming isn't cool. Only loosers exploit animals on a global scale. Just say no.

Sorry, but the food was awful. 2 chicken wings were extremely over done and dried out and the fillet burger bun fell apart in my hands nd there was a piece of lettuce in it the size of a 50pence piece... And don't get me started on the toilets... If I'd have been in there before I ate, I wouldn't have eaten in there at all... Tht would have saved me the overall disappointment!!

I've never been there I guess it's good if you like deep fried chicken

Food would of been better if it was hot and not just warm

Staff made an error while charging me which the was resolved quite easily and quickly without any issues

Food is always good drive through

I can quite honestly say I've never had any bad food here. It's always been fresh and clean.

I went on a Friday lunchtime and it was quiet. This meant I received my food quickly. The food was hot and tasty and the restaurant was clean and tidy.

I gave one star cause always something missing from the order.

Nice place to eat whist using the Tesla Supercharger right next to the restaurant. The restaurant is very clean, as are the rest rooms.

Food was perfect, it was drive thru we had rice boxes but no cutlery given to us to eat with.......

Missing chips, regular chips when should have been large, small chicken pieces. Overall nicely cooked and tasty as normal.

Food was clean and hot. We love the new style fries. The only let down was the lack of hygiene in the toilets. And they had purportedly been cleaned prior to our visit.

Service was quick. Sadly, the food was luke warm and bland. To be fair it's been a while since I'd had KFC, have they changed the recipe? Does health and safety mean it can't be served hot anymore?

The whole place was super dirty..2 of the toilets the flush wasn't working..It was so bad that we just decided to pack the food instead of eating in and made the next services stop in Warwick..the only reason we visited this place was to get our car charged..but don't think will be going back again!!

Good quality at a good price if you use the app for the offers and freebies. Sometimes they get the drive thru order wrong and the drive thru has been closed the last few weeks. Wonder if this because they are fixing their system...hopefully so.

Such loud musics on. Gave me migraine. They should be sensible to people sensitive to noise. 😢

We had a takeaway. They've changed the chip recipe. It was very tasty. Took the staff a long time to bring the food to our car. But it was red hot.

Got a shared Christmas bucket that was supposed to have 8 pieces of wings and instead I got chicken fillets and this is not the first time when they change the food in the bucket, if you run out with one of the products let the customers know about don't just change as you pleased🤬, I said before that I won't go there anymore and i did it again 😞

Food was hot fresh and delicious

The place is a disaster zone. Waited an age in store with a load of other people. Seems to have plenty of staff but zero organisation. When the food finally arrived, no hint of an apology and it wasn't that good. If anyone from KFC reads this, then please go to the USA and visit a Chick-fil-A and see how a restaurant should be run.

Every time I eat in or out in this restaurant my order is missing items and I’m having to keep asking to get my order right. Besides, the chicken or burgers we ordered seem to have been cooked in the morning and served in the evening; very poor quality compared to other restaurants I’ve been to.

One of the better KFCs I've been to.

Ordered online to go and pickup, store know about it and having trouble getting my £33.95 back. So had to reorder and pay again. Still have my money

This place is by absolute favorite KFC with the high quality popcorn chicken

The best KFC ever been. People who works in the kitchen was great. Even for Saturday night we don’t need to wait more than usual.

It's a KFC so get what you expect. Missing item from your meal, check. Toilets need cleaning, check. Secret recipe makes it all worthwhile, check.

Had to wait ages for food. It arrived with no serviets and fries had been dropped in bag upside down. No sauces offered either.

Well cooked and quick. Haven't had a KFC for some time but really enjoyed it.

Ordered on app for drive thru pickup, arrived 35 minutes later then had to wait another 15 minutes for our order. Not a difficult or large order( 1 party bucket, boneless fillet banquet and 2 krushems) and 10 other cars managed to get their orders in this time, when it did turn up wasn't overly hot and a half hearted sorry.....really not impressed

Never get a complete order, never answer phone

Best Well decorated KFC I have ever visited

Do not go here. I've been both inside this location and ordered from here on just eat. They provide less food in quantity and quality whilst also not checking details with JustEat orders so the orders aren't full and when they are this KFC will let people take the order. Do not go or order here.

I find the chicken strips to be salty, so I stopped ordering it.

If you like cold chicken and soggy chips then this is the place to go. Oh and cold beans. KFC used to have quality food and great service. But over the years the recognised food outlet has gone from bad to worse.

Nearly 1 hour wait last night Friday for food to be served not good . Plus bins over flowing . Poor show really with no customer service . Manager should have closed drive through for an hour to relieve pressure in kitchen instead of making them a priority while everyone else stood around .. A LITTLE CLEANER TODAY JUNE 20220 CLEANER AUG 2023

It's one of the nicest KFC's I've been to. Staff were friendly and helpful, and the food was well prepared.

Been here many times, nice stopover from M40 journey.

Need to improve lack of taste improvement tables are uncleaned

I am a regular customer this time i was disappointed on this particular visit, maybe i should have gone at a earlier time in the day it was somewhere around 9 pm. Orderd chicken strips meal with a large gravy. Then cashed in my free chicken strips x3 or 4 reward fron the App to sit in and eat. Then I had a phone call to get a take away pop corn chicken with a krushum. Unfortunately the malteaser one was unavailable so had to go for the milkybar one. Then a zinger meal without mayo with cheese. (this customisation was correct so at Least my lads were happy when i got home) Unfortunately the chicken strips were not moist and succulent like they usually are on daytime visits, they were hard crispy around the edge's like they had been cooked ages ago and left somewhere to keep warm. The gravy was like water, never experienced this before and then to top it off the game that you pick the hammer with on the app couldn't have been working how it should as i choose one and snother hammer was chosen??? Msybr thetr was grease on my fingers that got on to the phone screen So Not sure how that happened, had i won by mistake i would have been happier i guess. Oh well cant win them all. Im sure ill be back with my fingers crossed for a better experience as im hoping this is a one off and not that their standards have dropped. I Did use the toilet facilities and can happily report that they were clean.

They are always ready to help you and wery friendly stuff well done 👏

What can you say about KFC Well food good staff excellent very clean and we enjoyed the meal here well done

Supposed to be open till 11pm got there and told they were shut due to unforseen circumstances so can't really give them a good rating

This KFC outlet was filthy, leaks in a couple of places on the floor. They have unisex toilets and the one I went to use didn't flush and it disgusting.

Went through drive thru, food was handed straight out the window to us. A little bit too quick for this particular place. When eating was a little stodgy and stale the chicken bites.

Absolutely awful. Long waits, rude staff and then after all that the food was wrong and there was no serviettes etc. KFC gave me a £10 voucher as compensation, so I went back. It was as worse They couldn't take the voucher as no one knew how to do it. I waited 15mins in the drive thru queue with only 1 car in front. When I got my order it was cold, food missing and again, no serviettes. I only went as I had the bumming voucher! I'm never going again. It's awful! So if anyone wants the voucher let me know!

On-screen purchase available. Healthier options too. Clean toilets. Parking. Food was as expected.

One of the best KFCs that I have eaten in. Maybe just one point, the tables need to be wiped after each customer. They are wiped but not with any enthusiasm.

There's not much for vegetarians Toilets smelt 🤢 of stale urine, awful.

Chips were soggy the rest of was pretty much the same chicken needs to be cooked longer to get that kfc crisp to them

Ordered the bucket for 1 plus 2 x 2 hot wings at the drive thru. They missed off both sets of wings and very nearly the drink too. Unfortunately there is no bucket or box for the chicken only a paper bag which takes the 'special' away from the experience. Also the strips were dry and been kept warm for too long.

!!! FEED YOUR WORKERS !!! - TO MANAGER ....I did order to eat in. I did get for take away. One wing was missing. Hopefully was testy :)

Chicken was ok but salad box practically non existent. Tiny bit of lettuce and a few bits of sweetcorn and tomato. Was more like a garnish than a salad. NOT good value at all

Very busy day. Forgot our order for chicken legs. The chicken was freshly cooked but a little ivercooked, not its normal crispy golden coating. Roof stoll has a leak. Bucket collecting water on the floor. Was OK just shame to see its still there.

Chicken gets smaller. Paid for crushem changed twice on the order then told machine broken 🤔 Eating out is a treat with the cost of living crisis but it seems customer service is bankrupt.

Great, fast staff with lots of orders. Only had to wait 3-4 mins.

It's ok, nothing amazing though. There is quite a few tables you can sit at and service was fast.

NOT RECOMMENDED AT ALL. Mother in law ordered some food worth £41 through just eat and never got her order. We got someone else's order of £16 and KFC nor Just Eat want to take responsibility. From what i'm seeing on the reviews, this place is really messing up big time and lots of customers aren't either receiving their order or are getting the wrong order completely.

KFC is KFC. Always seem to be missing something and the food is never organised. Nothing wrong with the actual food though

Cold chips, no salt, no spoon-to-eat beans, no napkins, the chicken popcorn was tasteless.

If there was a zero I would have given a zero , Very disappointed with the meal have been for a few times now every time they forget something as for chicken wings today I asked for 6 I got none , normally it’s the beans or something. The trilogy box was cold dry the burger was flat as a pancake beans had been in the microwave for so long they were rock solid stuck to the bottom of the container, £10.98 for 2 large boxes and it was awful I wish I had gone to McDonald’s, I think they should shut shop and bring back Burger King . We will not be going back to kfc In Banbury that’s for sure , very disappointed and a rip off ,it’s not like they were busy the drive thru was empty so that’s no excuse one or 2 tables inside .

Gotta love some chicken. I would xpme again

Self service till we’re not working and the menus on the screens were not complete. Staff seemed to be coping well but it caused delays to ordering

The best fast food restaurant EVER!!!!

straight fire!!!!! just ate like so much chimken and its got me acting unwise How art though make it so scrumptious?!!! mhmmmmmm chicken in me tummy

KFC quickly served within a couple of minutes, what more can you ask for.

Quite busy and often slow to serve. I very rarely see anyone actually clean the tables once people leave. Once the food actually comes it does tend to be hot, but it's worth double checking the order as sauces in particular are often missing

Nothing is presented as it appears on the menu. Child's meal doesn't come in a box but in bits, the same to the box meals. You can't get table service as all the table plaques have been removed which implies lazy staff that don't want to give any service

Overpriced dry stale calorie laden excuse for chicken,useless app that double charges you, even more useless delivery partner that they use- Deliveroo- who deliver to the wrong address and tell you to wait 5 days for a refund rather than get you another order. Do yourself a favour and get an airfryer.

As KFC's go, excellent. Hot food, efficient teams and tidy and clean