KFC in Birmingham

I haven't ordered KFC for a long time and I quite fancied it, but I have to say I'm very disappointed. Delivery was absolutely fine, but my food (a Colonels Meal) was appalling. My fries were cold and soggy. The chicken was also cold and wasn't the best. Even my local chippy does better chicken! I'll stick to treating myself to a McDonald's in the future.

Ordered the Colonels meal - arrived with hardly any fries which were cold and soggy, I had to cook them more in the oven but ended up throwing them out because they tasted awful. The chicken was also cold and I've honestly had better from the local chippy. My tango was lukewarm, clearly hadn't been in the fridge. Really disappointed. I haven't ordered from KFC in ages and after this I don't think I'll bother again.

Did not receive my food got in contact with just eat they said it was delivered and left outside my front door fuming right now then I phoned KFC Tyburn and he was totally not interested DONT ORDER FOOD FROM HERE

I was not happy with the food it was cold can I please be refunded

At drive through we ordered and waited 30 minutes in the queue, got to the window and asked how much longer is the food going to be . The reply was I dunno , I politely asked any idea , the next reply was I dunno again , the attitude was nothing short of disgraceful. There was a time when courtesy and customer relations meant something , There was no sorry for the delay of anything just bad attitudes, would not return here if desperate .

The recent restaurant refit looks fabulous but having a KFC will be a rare treat now as it's quite expensive.

Some staff members are unfriendly with customers , don't recommend going their

Tables dirty , toilets aren't clean, rude staff members

Some of the staff members were rude

Took so long to order on the casher even though some members of staff were standing not doing anything.

Most of the chicken pieces were undercooked threw it

I usually come here to eat my lunch , I asked the saff about something on the app , they were so rude and talked to me in an inappropriate language when asked about the manager a random lady who refused to give me her name came and pretended to be the manager when she actually wasn't , talked to me in a rude way , she doesn't have any management for customer service skills , I hope the real manager of KFC Tyburn read this and take action of what just happend or either I would be really disappointed of the staff who were rude in treating customers , don't recommend to visit this place unless they change some of the staff members

I have not word to prescribe how the manager treated me, who was not the real manager, she needs to learn how to talk with customers, her communication skills is very bad. Definitely I don't recommend this place. everything was terrible. Even some of staff members were very rude. I will not come again.

food is hot but they are so slow in processing food no table service and table are dirty no one is cleaning them bathrooms are clean

Delivery was 10-15 mins late. Chips were cold. 2 fillet burgers had mayo & lettuce on- despite me asking not to in notes. Son refused to eat them as he freaks out if sauce on the burger. £40 spent on food & most went in bin- AWFUL

very unhappy missing items and no response back

Items were missing from the order, the chicken coating was burnt and the chips didn’t look like they were freshly cooked. Waste of money and never again 👎🏼

missing items and chicken was hard and stringy . went in bin .

First time in my life this is the first lfc order I have received and was fresh and literally everything piping hot. Thank you for taking my order notes on board.

Can’t believe there was Zero thigh pieces some of us only will eat thigh’s only. It has caused distress as if I was to order in person this would not be happening. It’s not fair people can get away with this because you are ordering online. If they don’t have something they should say I could have ordered from some where else I was skeptic al in the first place. Then they do this. Now I have to re-order from somewhere else for others to eat!

My food came cold and soggy my chicken also had all these black bits inside and taste quite faint and gone off

Unless you want 5 cold fries, stiff cold chicken n the wrong order...oh n to sit waiting while they bring you someone's else order go here, run by teenyboppers who don't know what sweet n sour sauce is🥴

Food was great 👍 service was fast and friendly. Would recommend

Good Hot food delivered early thank you KFC Tyburn Rd as always A1 food & delivery

Ok but 2missing items again 1water. And 1orange tango and not for the fist time getting a bit fed up now I might knock it on the head

it was good every thing missing things

Really nice food. I love the chicken. It was so done very nice and I like the chips and the baked beans too.

Plenty of parking food good service quick friendly staff

Reviewing this place for the service given me Aybe, one of your employees. He served me and his customer service is excellent. I then observed him going about his business whilst I was eating and he was working like a trooper and appears to have an awesome work ethic. Bravo Aybe you are an asset to the company, and if that 10 minutes is a snapshot into how you conduct yourself on a day to day basis, you should go far!

I always ask for no cheese on the burgers but they always have cheese on them, useless

wrong order was brought fries and gravy not brought

14 of the smallest pieces of chicken then cud find 10 wings n 4 legs no variety totally overpriced for what we got

the bag the delivery came in was quite wet, the chicken & gravy were Luke warm & the chips were cold tasted good but do expect the food to arrive hot

I was missing a lot of food from the restaurant.

food was cold and got the wrongl order

Food was cold and over an hour late

Twice in a row you got my order wrong. Pathetic service.

order says delivered when it hasn't been delivered at all! I have tried to call the restaurant but no answer.

This was horrifying! The food was stone cold!

First order never arrived stolen by delivery driver shall not be using just eat again.

The coleslaw was missing from the order

Constantly get orders wrong, had a delivery last night, missing and wrong items delivered which arrived stone cold after almost an hour. Ordered through the app and called the number to complain and was told nothing they can do then hung up on us. Only use if you pick up through the restaurant and double check your order in front of the counter otherwise avoid. Edit to owner: I did use the kfc app and I did call to complain - I was told there was nothing they could do and then hung up on us. Not acceptable

Grey food, nice and hot cook well highly recommend delivered early thank you to KFC Tyburn Rd 5 STARS

Just came to get some food from drive through order some food and one on my kids wanted to add something to the order but the way we get like poked at by the server and one other member of staff who was making the food was very rude not happy at all

I was v violently attacked by my just eats deliver I called the store and no one picked up I complained to just eat and no one has got back to or give any compensation

Great food and service. Good still warm.

cans of pop and dips dropped in the road plus box of chicken popcorn missing 🙄

I always write no cheese on the burgers and they always come with cheese

i left a note asking for no salad on the wrap and no salad or mayo on the burger and they put it on anyway

Great food great service highly recommend to use 5 stars all round

Was missing a can of pepsi from order , food was barely warm

The courier went in totally the wrong direction as though they had more deliveries. On arrival they came up with the excuse they had a flat tyre and needed air. There is a garage right next to restaurant. Food was cold. Just eat refusing to refund saying they can't control temperature. No they can't but can track courier and see where they have been.

had to pick food order up myself as NO DRIVER TURNED UP.!!!!

I visited the drive through this afternoon 3 o'clock ish. I wasn't feeling well and the young man at the service hatch was kind. Nothing too much trouble. Brought my food out polite and good service

Morgan is a liar and rude, shes the manager and has no clue about customer service skills. I rang about food that is potentially undercooked, she hung up on me and rejected my next 4 calls back. I was polite and courteous but after she hung up on me I saw red so went to the store to speak face to face. She avoided me in the back and did not once come to apologise for her behaviour and then her staff lied to me saying the phone has issues, lol like I was born yesterday. Rubbish experience. Go to another KFC, this store is a disgrace.

Scammers who put half the filling on the wraps. I am not going back to this franchise and not lying in this franchisee’s pricier.

Chicken was dry , I let a note for only thigh and legs in bold but never take any notice

whole order was wrong? got food which my child does not eat! went in the bin

Order complete delivered early I recommend to buy from KFC Tyburn always do a good job and deliver hot food five stars all round

Got my order wrong no meal just chicken and chips and tango and didn’t get my meal at all right

wrong order delivered I will never use you again

Perfect order, arrived quicker than we thought thank you

Service is very slow, and consistently missing items from meals. Tonight they served all the uber and deliveries first leaving the line hanging, then passed the bag over where the base dropped out, feckin chicken everywhere in the car ffs Today's service was OK and got everything I ordered so not to bad, can't beat a bit of filthy fried chicken.

Hot food & all present & correct which isn’t usually the case! Happy days!

food was cold and half my wings were.missing

Outstanding delicious very happy

Easy to.order quickish delivery

our delivery driver was extra helpful when we couldn't find the code he needed.

Absolutely disgusted with this delivery, ordered a 4 piece chicken meal gave me 3 of the smallest pieces of chicken ive ever seen from KFC. This is absolutely disgraceful considering the money you have to pay NEVER AGAIN !!!!

The KFC food was cold and the hot wings NOT spicy, the zinger burger was not spicy and was dry with soggy lettuce and hardly any sauce..

Been hear for many years and always been decent. The last few months have been shocking. Always check your order as these guys seem keep forgetting to put all my order in the bag which has resulted in a family member each time having no dinner. I’ve mentioned this to them the last few times and still keeps happening so I’m now sure they are doing this on purpose as they are not even shocked now when I go back to complain. Full of young kids who haven’t a clue what there doing. My advise is don’t go or if your desperate at least check your order in front of them

Great food it was beautiful chicken and chips

Not for the first time items missing so totally ruins the meal, not surprising with delivery drivers kids sat in the back probably eating customers food as they go.. total waste of time and won’t be bothering again

doesn't deserve any stars foods cold hardly wrapped properly and mostly everything missing thanks for the pop corn chicken out of 3 different meals 32 pound for a regular chicken

staff very friendly and helpful using trialling using the app again! I have tried the app before (two years ago) and gave up on it after a few, seemingly successful attempts, and then having to order in the store. Tried the app again only because as you cannot tell if a branch does certain offers. Now I can see if any offers are available locally rather than arriving only to find out they don't. Much friendlier use of the technology now. and better experience.

missing drinks for both meals !!!!!!!!!

Was missing items and chips was cold

KFC chicken was great food was really good nice

The outside of the chicken wing was hard and cold, inside was horrid had no taste and was also cold, this is a waste of money, I expected better from a busy company, I already wrote about this so I wont go into more detail, but this needs to be sorted, this is not worth buying unless you fix up, I request a REFUND for this order as let’s just say was worthless and tasteless and cold!!

Must say that the staff here inside the restaurant are really lovely especially the one guy, every time we visit he always brings our food to us and is so pleasant yet professional and seems really genuine. Restaurant always clean and well kept, one of the nicest KFC's I've been to and continually visit.

KFC messed up my whole order , I took the whole order back to the restaurant and have requested a refund

when I ordered I've seen 1 h 30 minutes then immediately called to restaurant asked them if you are not delivering early I need to cancel because I don't have time , the guy said: don't worry within 10 min will come.So after 40 mins tried to reach out to restaurant no one answered, this time i Went to restaurant, this time they said, it left . Their only excuses busy , understand but why they are lier us and put stress, don't trust their phone conversation

Won’t be ordering again, chicken fillets on both burgers were battered out thin, no thicker than a McDonald’s pattie, looks like they cut one fillet in half & beat the thing to death.

He had another delivery before mine he could not find mine but because the first time was my delivery time i at to go by that time because i didn't know he had the other delivery plus my meal was slightly cold

Quick and efficient delivery but the food is terrible and I know why that could be. Wasted £20. Never ordering again

It's KFC, it's chicken. The staff were great at this one. Very friendly and willing to help when my bag split on the counter.

Actually this wasn't too bad..usual KFC & the fries were quite nice..not bad at all

We waited over 7 minutes and was still ignored by at least 6 members of staff. No one was at the drive-thru and only two people collecting food inside. Both people collected their food quickly. But not one member of staff spoke to us to offer any help, not even to say they would help in a minute. No assistance at all. They just stood and waited for food orders to come out . We did try it years ago and got a smiler bad experience and didn't go back. So we gave up and went somewhere else to eat. Needless to say we won't be going back ever again.

The KFC food Wars absolutely beautiful it was delicious

The order should’ve had 4 dips included with our boneless bucket meal. How ever we did not receive them.

Food was cold chicken uncooked, barely any chips and a slash of sauce. Disgusted for the price ive paid nearly £40

Spider webs allover the place ... i can imagine how the kitchen will be ...

It was lovely chicken meal I love it

First time using service....very impressed

Food never arrived, contacted KFC to be told that “it’s not their problem “ and “to take it up with Just Eat” this was apparently from the manager. It’s normally missing items from this store but this time it was the full order. Absolute joke, no customer service and actually very rude.

missing drink AGAIN! CONTACTED JUST EAT REGARDING THIS AND THEY REPEATEDLY SEND THIS "We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding." rubbish customer service.

I want a refund. I am missing half of my order

Theres no chips at all in the order when there should be 3 regular fries

Food was lovely chip love that you put pepper on chips

A bit hit n miss with good lately and ridiculous how you have to order at machine then pay cash if you're not paying on card.....