KFC in Birmingham

Twice in a row you got my order wrong. Pathetic service.

Food was cold and over an hour late

order says delivered when it hasn't been delivered at all! I have tried to call the restaurant but no answer.

This was horrifying! The food was stone cold!

First order never arrived stolen by delivery driver shall not be using just eat again.

The coleslaw was missing from the order

Constantly get orders wrong, had a delivery last night, missing and wrong items delivered which arrived stone cold after almost an hour. Ordered through the app and called the number to complain and was told nothing they can do then hung up on us. Only use if you pick up through the restaurant and double check your order in front of the counter otherwise avoid. Edit to owner: I did use the kfc app and I did call to complain - I was told there was nothing they could do and then hung up on us. Not acceptable

Grey food, nice and hot cook well highly recommend delivered early thank you to KFC Tyburn Rd 5 STARS

Just came to get some food from drive through order some food and one on my kids wanted to add something to the order but the way we get like poked at by the server and one other member of staff who was making the food was very rude not happy at all

I was v violently attacked by my just eats deliver I called the store and no one picked up I complained to just eat and no one has got back to or give any compensation

cans of pop and dips dropped in the road plus box of chicken popcorn missing 🙄

Great food and service. Good still warm.

I always write no cheese on the burgers and they always come with cheese

i left a note asking for no salad on the wrap and no salad or mayo on the burger and they put it on anyway

Great food great service highly recommend to use 5 stars all round

Was missing a can of pepsi from order , food was barely warm

The courier went in totally the wrong direction as though they had more deliveries. On arrival they came up with the excuse they had a flat tyre and needed air. There is a garage right next to restaurant. Food was cold. Just eat refusing to refund saying they can't control temperature. No they can't but can track courier and see where they have been.

had to pick food order up myself as NO DRIVER TURNED UP.!!!!

I visited the drive through this afternoon 3 o'clock ish. I wasn't feeling well and the young man at the service hatch was kind. Nothing too much trouble. Brought my food out polite and good service

Morgan is a liar and rude, shes the manager and has no clue about customer service skills. I rang about food that is potentially undercooked, she hung up on me and rejected my next 4 calls back. I was polite and courteous but after she hung up on me I saw red so went to the store to speak face to face. She avoided me in the back and did not once come to apologise for her behaviour and then her staff lied to me saying the phone has issues, lol like I was born yesterday. Rubbish experience. Go to another KFC, this store is a disgrace.

Scammers who put half the filling on the wraps. I am not going back to this franchise and not lying in this franchisee’s pricier.

Chicken was dry , I let a note for only thigh and legs in bold but never take any notice

whole order was wrong? got food which my child does not eat! went in the bin

Order complete delivered early I recommend to buy from KFC Tyburn always do a good job and deliver hot food five stars all round

Got my order wrong no meal just chicken and chips and tango and didn’t get my meal at all right

wrong order delivered I will never use you again

Perfect order, arrived quicker than we thought thank you

Service is very slow, and consistently missing items from meals. Tonight they served all the uber and deliveries first leaving the line hanging, then passed the bag over where the base dropped out, feckin chicken everywhere in the car ffs Today's service was OK and got everything I ordered so not to bad, can't beat a bit of filthy fried chicken.

Hot food & all present & correct which isn’t usually the case! Happy days!

Outstanding delicious very happy

food was cold and half my wings were.missing

Easy to.order quickish delivery

our delivery driver was extra helpful when we couldn't find the code he needed.

Absolutely disgusted with this delivery, ordered a 4 piece chicken meal gave me 3 of the smallest pieces of chicken ive ever seen from KFC. This is absolutely disgraceful considering the money you have to pay NEVER AGAIN !!!!

The KFC food was cold and the hot wings NOT spicy, the zinger burger was not spicy and was dry with soggy lettuce and hardly any sauce..

Been hear for many years and always been decent. The last few months have been shocking. Always check your order as these guys seem keep forgetting to put all my order in the bag which has resulted in a family member each time having no dinner. I’ve mentioned this to them the last few times and still keeps happening so I’m now sure they are doing this on purpose as they are not even shocked now when I go back to complain. Full of young kids who haven’t a clue what there doing. My advise is don’t go or if your desperate at least check your order in front of them

Great food it was beautiful chicken and chips

Not for the first time items missing so totally ruins the meal, not surprising with delivery drivers kids sat in the back probably eating customers food as they go.. total waste of time and won’t be bothering again

doesn't deserve any stars foods cold hardly wrapped properly and mostly everything missing thanks for the pop corn chicken out of 3 different meals 32 pound for a regular chicken

staff very friendly and helpful using trialling using the app again! I have tried the app before (two years ago) and gave up on it after a few, seemingly successful attempts, and then having to order in the store. Tried the app again only because as you cannot tell if a branch does certain offers. Now I can see if any offers are available locally rather than arriving only to find out they don't. Much friendlier use of the technology now. and better experience.

Was missing items and chips was cold

missing drinks for both meals !!!!!!!!!

The outside of the chicken wing was hard and cold, inside was horrid had no taste and was also cold, this is a waste of money, I expected better from a busy company, I already wrote about this so I wont go into more detail, but this needs to be sorted, this is not worth buying unless you fix up, I request a REFUND for this order as let’s just say was worthless and tasteless and cold!!

KFC chicken was great food was really good nice

Must say that the staff here inside the restaurant are really lovely especially the one guy, every time we visit he always brings our food to us and is so pleasant yet professional and seems really genuine. Restaurant always clean and well kept, one of the nicest KFC's I've been to and continually visit.

KFC messed up my whole order , I took the whole order back to the restaurant and have requested a refund

when I ordered I've seen 1 h 30 minutes then immediately called to restaurant asked them if you are not delivering early I need to cancel because I don't have time , the guy said: don't worry within 10 min will come.So after 40 mins tried to reach out to restaurant no one answered, this time i Went to restaurant, this time they said, it left . Their only excuses busy , understand but why they are lier us and put stress, don't trust their phone conversation

Won’t be ordering again, chicken fillets on both burgers were battered out thin, no thicker than a McDonald’s pattie, looks like they cut one fillet in half & beat the thing to death.

He had another delivery before mine he could not find mine but because the first time was my delivery time i at to go by that time because i didn't know he had the other delivery plus my meal was slightly cold

Quick and efficient delivery but the food is terrible and I know why that could be. Wasted £20. Never ordering again

Actually this wasn't too bad..usual KFC & the fries were quite nice..not bad at all

It's KFC, it's chicken. The staff were great at this one. Very friendly and willing to help when my bag split on the counter.

We waited over 7 minutes and was still ignored by at least 6 members of staff. No one was at the drive-thru and only two people collecting food inside. Both people collected their food quickly. But not one member of staff spoke to us to offer any help, not even to say they would help in a minute. No assistance at all. They just stood and waited for food orders to come out . We did try it years ago and got a smiler bad experience and didn't go back. So we gave up and went somewhere else to eat. Needless to say we won't be going back ever again.

The KFC food Wars absolutely beautiful it was delicious

The order should’ve had 4 dips included with our boneless bucket meal. How ever we did not receive them.

Food was cold chicken uncooked, barely any chips and a slash of sauce. Disgusted for the price ive paid nearly £40

Spider webs allover the place ... i can imagine how the kitchen will be ...

It was lovely chicken meal I love it

First time using service....very impressed

Food never arrived, contacted KFC to be told that “it’s not their problem “ and “to take it up with Just Eat” this was apparently from the manager. It’s normally missing items from this store but this time it was the full order. Absolute joke, no customer service and actually very rude.

missing drink AGAIN! CONTACTED JUST EAT REGARDING THIS AND THEY REPEATEDLY SEND THIS "We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding." rubbish customer service.

I want a refund. I am missing half of my order

Theres no chips at all in the order when there should be 3 regular fries

Food was lovely chip love that you put pepper on chips

A bit hit n miss with good lately and ridiculous how you have to order at machine then pay cash if you're not paying on card.....

I was told I would get popcorn chicken free with my order. It hasn’t been put in with the order so false advertising.

Grey food piping hot delivered quickly hardly recommend to use thank you KFC Kingsbury road

No sauce on burgers and no drink sent. Appalling.

Burger tasted very odd on one part of the bun! Rest of food was good mash fresh wings nice

received someone elses order .

it was late, it was freezing cold and i was missing one drink and a large chicken popcorn which then left my child without a meal i am not happy at all

My order has been not delivered… can someone call me and said what’s happening???

Gr8 Chicken & Fries laavit it! 🩵

Great food piping hut delivered really quickly always KFC Kingsbury road order is always good highly recommend to use

absolute joke I have not recieved my food, even though the app says its been delivered. been stood waiting for 10 minutes.

Beneficial customer service explained using a self-service portal to order food.

food was not delivered it arrived over 50 minutes after it had left the restaurant, I took a timestamp photo of delivery to confirm this, the driver said he was held up by the restaurant but they say he left at 12:01, it's a 10 minute journey between me and restaurant and I wasn't prepared to receive cold food so rejected the order, the restaurant told me after I'd called twice that they'd tried to contact driver without joy and they contacted yourselves as well and you also couldn't get him.

Very poor customer service and rude staff especially the young blonde girl who looks like a student. Won’t be coming back here

Great food fast delivery piping hot, great order got everything exactly what I wanted five stars all round thank you KFC

Great fresh chicken delivered to the door I recommended buy from thank you KFC. Thank you to the driver too fast delivery turned up 15 minutes early.

Great hot food cooked. Well order is exactly what I requested and fast delivery delivery delivery delivered on time actually delivered 15 minutes earlier. Nice one KFC thank you as always getting my order right and good food.

Good was cold and over done disgusting

food when to the bin Impossible to eat to salt it 😞😞

Beautiful chicken and chip were lovely

Service was excellent. Food delivered on time. Enjoyed the food.

Even though I specifically requested "NO CHICKEN BREAST." Out of four pieces of chicken I was delivered two chicken breasts. Can you not read? It's even printed on my receipt. Half my order is now in the bin because I don't like chicken breast. 😒

Food was cold and was missing food!!

Unfriendly and unhelpful staff.They need to learn to value the customers.This place is surviving because of customers not the other way around.There is so much choices and competition in the area.I will definitely not be going to this branch anymore.Mother Hubbard and Burger King next to it has good customer service and better food.

Missing items delivery is irrelevant when half your food is missing

The recent restaurant refit looks fabulous but having a KFC will be a rare treat now as it's quite expensive.

I'm a regular customer here and since they put my favourite menu,spicy chicken wings on offer I go almost everyday.I usually order through the drive trough.Today I stopped at the drive through and I was asked to wait.I've waited until my car slightly slid backwards.I continued to wait but no one told me to move.A lady came out & told me to move forward & put my order by the window but when I reached the window,the lady there refused to take my order,she wants me to go back to the order point.That will meant I have to go all the way to the main road drive to the roundabout several meters away drive several meters again then ,take a U Turn,drive straight and turn left , before I reach KFC Kingsbury again.The process would have made me drive around nearly a mile.I didnt want to do it.She said its their policy that you have to go back if you missed ordering at the order point.Well what a policy it is . I thought they're supposed to look after their customers.Customers spend money.They give custom.They're the backbone of the business.They keep it going but with what happened,I wont be going back there ever again.

Honestly the worst KFC to order from. There is always a problem with my order but will call the shop NUMEROUS times and have NEVER had an answer. It’s like they read the order notes and do the COMPLETE OPPOSITE to what you wrote. It’s honestly shocking. They do not care about customers who order online.

Great food ordered exactly what I wanted delivered early. Highly recommend to use KFC Kingsbury road, freshly cooked and delivered quickly five stars all round.

he was on his. phone and i had to go out to him

Fast service and friendly staff, the only downsides is that self service screens are always filthy, you do have to check your order as I've had a fair few with missing items even tho They are supposed to mark off the order on the screen as they pack it, and this is the only food establishment that offers you to go large yet you still get regular fries and drink. A large popcorn chicken meal should be large chicken fries and drink, not just large chicken and regular fries and drink that's not a large meal.

Food was very nice buy t I didnt receive my hot wings 😢

Fast food that is hot and fresh, with excellent customer service.

Food was cold and the chips were awful. Never again.

Outstanding lovely very tasty very polite driver

Bottle of Pepsi max missing from order