KFC in Birmingham

There food preparation time very bad, I though this was a one, but it's now the fifth time with ques of people waiting around I could drive either sellyOak or Longbridge and get served way quicker and there is also a better atmosphere , worker seems either tired or something more noise than food getting served.

I went to store this afternoon the young Asian skinny girl when I ask about my order was horrible and rude also the manager I don’t know even if they got right to work in uk place dirty management need to educate the staff and put right people on store please avoid this K FC in Northfield not nice place to be !!!

Orderd food last week was missing popcorn chicken and chicken wings from my family sharing bucket complained to just eat who said their is nothing they can do which is very rude as I have paid for the food and not received ull order which is very rude

My food hasn’t came and it has took my money but yet it’s says that is has been delivered

We ordered fillet burgers and we got mini fillets instead 4 fillet burgers came with mini fillets on instead

order was on time on hot, can't complain.I have ordered from other local KFC which has not been great.

Didn't delivery popcorn chicken which was part of the order

The meal was nice and hot still and it was delivered quickly. Delivery man was friendly to.

Food was cold, missing part of the food & every meal was missing the chips. Food that did come tastes bland

Driver was great but told me he waited 45 minutes at the restaurant, food was very late!

40 mins for a kfc from less than 2 miles away is not fast food!

Food was cold on delivery driver didn’t know where to go he was too busy chatting on his phone !!

Food cold and over cooked, full of pepper for some reason and delivery driver rude! Never again from Northfield shop!

Part of our order was missing, really sad especially when it is so expensive

sorry to complain but my food was cold when it was delivered.

Food was cold. Diet pepsi missing. Very poor service. Very rarely order. Definitely won't ever use again.

Did not put my fries in the bag

my order was delivered on time but I couldn't find my drink, it wasn't included. please I need my drink

Chicken stone cold and items missing from order

The food came hot which was nice.

Didn’t even turn up .. delivery driver said they’d given the food to another driver nobody turned up with anything. Appalling service

cold chips, asked for no rib but they put it in anyway

6 piece bucket, 5 pieces was skinny soggy drumsticks and hardly any coating! Gravey was also missing! Will not be ordering again!

just had delivered everything cold

Is ur chicken halal plz as me and my mate was in the one in northfield last night and the burgers was like rubber

order was late, food was cold, chips portion was pathetic and they forgot my hot wings.

Hadn’t had a nice Boneless Banquet from KFC in quite a while, so it was quite nice to have one today trapped inside with this awful storm, and that it arrived early. The courier was a bit tetchy, though, when I had trouble finding my PIN number. Quite glad I didn’t leave a tip now.

There were missing drinks and the food looked as though it had been thrown together. All the burgers were in bits

Delivered cold not worth the money

food was rubbish cold and missing fries

BELOW IS A SERIOUS ISSUE THAT HAS BEEN NOTICED UPON 8 TIMES VISIT TO THE BRANCH Subject: Formal Complaint Regarding Service at KFC Northfield Dear KFC Team, I am writing to formally address the issues I have consistently encountered during my recent visits to your Northfield branch. Over the past few days, I have visited the outlet 7–8 times and, unfortunately, my experiences have been highly disappointing. Here are the key issues I have faced during every visit: 1. Dining Option Not Honored: Despite selecting the “dine-in” option on the self-service ordering machine every time, I have repeatedly been served my food in takeaway packaging. Upon inquiring, the staff always claim that trays are unavailable. This has occurred during, dinner hours, which suggests a systemic lack of preparation or effort to cater to dine-in customers. 2. Unclean Tables and Poor Customer Service: The dining area is consistently unclean. Tables are left dirty, and there seems to be no effort to maintain a hygienic and welcoming environment for customers. Furthermore, only one staff member is present at the counter, and they often disappear after serving orders. When customers need additional items like ketchup or tissues, there is no one available to assist, even when calling out loudly. 3. Lack of Basic Essentials: On one occasion, I was told there was no ketchup available because the delivery had not arrived. This is unacceptable, as ketchup is an essential accompaniment to KFC meals. 4. Closed Toilets: The restroom facilities are frequently closed, even during peak dining hours. This is highly inconvenient for customers, especially when there are no tissues available at the counter for basic hygiene. It appears the toilets are closed intentionally after being cleaned, which reflects poorly on the level of service provided. 5. Customer Frustration and Arguments: On multiple occasions, I have witnessed other customers expressing frustration and even arguing with staff due to these ongoing issues. This further highlights the poor service quality and lack of attention to customer satisfaction at this branch. Overall, the service at the KFC Northfield branch is far below acceptable standards. It feels as though the staff are unwilling to provide a proper dining experience, neglecting basic responsibilities such as maintaining cleanliness, honoring dine-in requests, and ensuring the availability of essential items. I strongly urge the management team to address these issues promptly. Staff training, better resource management, and improved supervision are critical to resolving these problems and restoring customer confidence in this branch. I trust that this feedback will be taken seriously, and I look forward to seeing improvements during my future visits. Thank you for your attention to this matter.

Fries were cold & so were the chicken fillets, had to reheat, which isn’t ideal with chicken. We are not that far away from the shop, don’t understand why so cold.

Overdue delivery!...drink was not chilled!..food was better than last time just..kfc really do not care..I've had some awful previous deliveries from them..read other customers reviews

arrived later than stated. It was stone cold when it got here.

Went for a lunch dine in on a week day. Food was delicious as in other KFCs, however, service was not great as it was obviously understaffed (not because of staff’s attitude). Staff were friendly and helpful. Baby changing facility was broken as well so not in service. Not very impressed overall with this restaurant.

Food was great nothing wrong with it , but the workers are just so ignorant and moody I was served by the women didn’t say a word to me looked miserable she doesn’t have any customer service what so ever, how do these people even get hired? They’re so rude

Lukewarm food very disappointing for £30

Poped in today to get a quick dinner, 20 chicken stripes, chicken wrap and zingerburger meal. I was served by a nice girl who informed me, how long, roughly it would take. I was there for max 8 minutes. My food was freshly cooked and delicious. Thanks KFC Northfield 🍗

Toilets are atrocious very smelly of stale urine which is also visible Inside and outside toilet bowl dined in at 12:30 no other customers no excuse for dirty toilets when just opened!

The food arrived fairly quickly hence the 2* rating. I treated my partner to his 'favourite' takeaway after he'd had a bad day. Unfortunately, it made the day worse when the order arrived with a very overcooked, dry coating. He started eating and the chicken looked quite grey. He ate a few pieces out of courtesy to me and hunger but he said it had a peculiar taste. The chips were dry and tasteless and the mash was soggy. Within an hour of eating, he began to feel quite unwell and was unwell all night. What was his favourite is now not even a second thought. An expensive treat that became a 'sickening' experience

food was good and hot, but I was missing some beans.

Food was stone cold when it arrived and lettuce was limp and discoloured. Very disappointed

They’re are always items missing when I use just eat

Food was nice but fed up with putting a comment on the order and it gets ignored

Get the impression that deliveries get what’s been left on the shelf for a while, not freshly cooked. I use this KFC as it’s the nearest, only reason.

DO NOT ORDER WITH THE APP, order cancelled and still taken funds from my bank Account. Refunds take up to 10 days. Abismall service considering some people have only got the funds for the food once and once this happens you’re left out of pocket and no food.

Food to a good standard and staff very helpful and friendly

the sauce and gravy didn't arrive and the food was cold

I asked for no lettuce on my burger even said plz an still put in my burger

Food was delivered on time and delivery person was polite. My drink was missing from my order however but I didn’t make a fuss only because the weather was bad.

Half of my order missing not happy cuz now have half a meal to feed my family

I ordered a veggie rice box and it stayed coen on the cob in the description. I ended up with a spoon of sweetcorn in a dressing reminiscent of some 70s style tinned salad. Nasty and definitely not worth £6

Fast delivery food was hot. Friendly delivery driver

ALWAYS missing items! Ordered the delivery deal “ 2 twister wraps and 2 fries “ didn’t receive the fries! 😠

I live in a block of flats and always ask on the order notes for the driver to call upon arrival. Driver never did so, instead came and banged on my door demanding the code. I gave it to him and asked where my food was as he had an empty bag. He stated that he had given the food to a guy outside who stated he had left his phone upstairs. He had given my order to a complete random person before confirming the code. Tried phoning kfc to find the number does not exist. Awful.

Still waiting for my refund for a missing item & ruined burger. Terrible service by KFC & Just Eat. I will pursue through PayPal & will be claiming for the time you have wasted of mine.

Good standard KFC was not too busy

Chicken was hard and over cooked

Waited to get to self checkout to close together and people blocking the way. Staff very slow and I had to ask for tissues salts ect

Me and my youngest son, popped in here after a busy day of shopping. The beautiful Asian lady who served us, was soo sweet, kind and patient. If I'm in the area again, she would really be the reason for popping in again. What a credit to this establishment.

No delivery. Been waiting over an hour & a half, No telephone number in use & emailed Just Eat who said they would follow up in a couple of days!

The person was polite and Ten minutes early

ordertime kept changing seem the nortfield branch ate to slow on preparing orders then once my order turns there's items missing which is not the first time from here

no sweet corn on Cobb were ordered 2 sent extra chips instead not happy

The bottle of pop was missing, very annoying.

Cold can of pop put inside the bag with hot food. Pop was warm & fries were cold & burger was barely warm. My dog had the fries & half the burger & I had the other half & the pop. There should be an option to have plain chips as well as spicy.

Could be packed better lovely box deals very tasty thank you

Been to this kfc 3 times each time they miss items off order. I actually checked with the person before I left as she had just put it in the bag .she said yes every item was in there. Terrible service. How can u mistake popcorn chicken for coleslaw.

cold definitely wasn't freshly cooked and all my order wasn't there either

Some of the slowest service I've ever received in fast food here. My son loves a popcorn chicken snack box (nice simple order).....without fail you'll wait 20minutes plus. Consistently this bad for at least 8/9 visits over the last few months.

Didn’t enjoy the food atall, small portions, chips have horrible coating but delivery was very quick

missing items again. 2nd time I've ordered 2nd time items have been missing. never again.!!

It depends on what you like on type of eatery

i got the wrong order and there’s no number to call to g wet the right one

Nobody on the till then Served 3 people in front of me bloke on the food slowest I've ever seen didn't even end up getting my order.

Late order freezing all missing items

Who approved burnt chicken to be sent out to customers? This is poor quality control the popcorn chicken was fine as you can see

The food was cold missing packet of fries and sent chilli kanas chicken instead of bq todays order was totally rubbish

FOOD WAS NEVER DELIVERED!! WAITED BY THE DOOR, NOBODY KNOCKED, NOW RESTAURANT IS CLOSED!! NOT HAPPY! ZERO STARS

I ordered KFC & I was following the delivery driver on the app as he was getting closer to my destination, but suddenly stopped for a couple minutes. After a while the order was marked as delivered when it wasn’t. I drove to the restaurant shortly after to explain the situation but they said it’s just eats responsibility not theirs. The delivery driver couldn’t be bothered to do his job! My food was stolen & I need a refund ASAP!!!

Food Items missing from the order !!!

very polite driver and food was hot

Thanks so much. You made a family happy! We're comparing different KFCs and noticing the differences between the food made by different ones. They're all unique! Have a nice Sunday

Ordered £30 worth of food and half the order was missing. This isn't the first time this has happened. Tried calling the store and the number didn't work kept saying incorrect number. This is the worse store I have ever known.

missing 4 items and given wrong burgers!? not just that either it's cold and even though the burgers are wrong they're cold and dry!

So angry! I specifically put in the order notes “NO SIGNATURE SAUCE” because my partner is allergic to mayonnaise . So what have they done? Sent it with MAYONNAISE!

The fillet burgers we wasn't able to eat because they were that dry they were like rubber.

Cold overcooked and missing part

I got a 10 piece bucket and it had 4 strips in it. Not only is this cheeky it’s just disrespectful and rude. A take away is a big treat now and to not sure really how hard it is to make it correctly.

Food arrived later than told Food was cold and soggy all dips were missing

Ordered £20 worth or wings and strips and refused me dips, don't think they understood as they were jabbering in the own language which is rude in its own. Never again as this is 2nd time of having absolute shocking service.

The food was fine not burnt and plenty of sauce.

Not too worried about the delivery time but fries & chicken was barely warm. Disappointed.

Food was cold and fries over cooked

The food was nice but the coating was a little burnt.

The food was cold and the boneless chicken had been dipped twice by how the batter looked and tasted. The sweet chilli dipped bites had hardly any sauce. Plus having to wait 3 quarters of an hour is not good.

The BEST KFC delivery in the area, food is always fresh and hot!

missing items again from this restaurant

It was all nice and hot but the sweet chilli dipped bites was long overdone and unbeatable.

Every time we order from the Northfield branch the food is cold & always items are missing, why oh why is this always the case from KFC Northfield.