KFC in Havering

Requested at 8pm and still waiting at 10

This place is the worst experience I’ve ever had. I was served by Joe and she should not be in hospitality. She was grumpy, rude, slow, and highly inefficient.She felt like she did not want to be there.She took my order, put my sandwich in the toaster and did not follow up . Which usually how it happens in costa. She just vanished somewhere with an annoyed look on her face. I am heavily pregnant and waited 25 mins for my sandwich and found out they gave it to someone else. When I complained she shouted back at me and got annoyed and aggressive. I’ve been to this place before and this is the first time I have come across such a person in hospitality. And I’ve been working in hospitality for 12 years.

Useless at getting your order correct. Ordered 2 Filet burger meals and a zinger tower meal and drove home 20 minutes to Brentwood. Indoors we discover there is only one fillet burger in the bag. I mean how difficult is it to get orders correct? Just shear laziness or stupidity or I don't give a f#@ attitude. So in effect they just stole money off me.

Ordered takeaway. They rang to say the driver was lost but after 2 hours and many phone calls I gave up. The pizza never turned up. Manager was awful. Ordered from another local pizzeria which arrived in 20 mins. Did eventually get a refund but doesn’t make up for the service. Will never use this branch again.

I find it quite extraordinary to read the reviews below.I can not speak for their delivery service but if any of you lazy people who now have a further excuse for not going out and actually get some excersise decide to eat in it may balance their jaundiced review of this place. I have to say I feel the need to mention the elephant in the room which is that the hard working staff,especially those who work at the counter may be guilty of racism.I am a white British male over sixty years old and I have a strong feeling that because the women are predominantly Muslim and wear habibs this might be the trigger for some of the nasty reviews.I should add that I am of a religion that would not be expected to speak up for Muslims ! I am not a regular but have been to KFC Hornchurch every so often when I take a night off from eating healthily.! I have never found the staff to be rude.They are always very busy and maybe do not have time for niceties but are always polite. Twice I have got confused and made errors which were rectified immediately and on a rare occasion when my fries were not hot enough they were replaced right away. The food is always as it should be.Tasty and enjoyable. I do not recognise any of the negative reviews as being representative of the KFC I go to. My advice is don’t take notice of the reviews and try it for yourself and judge accordingly