Costa Coffee in Havering

This place is the worst experience I’ve ever had. I was served by Joe and she should not be in hospitality. She was grumpy, rude, slow, and highly inefficient.She felt like she did not want to be there.She took my order, put my sandwich in the toaster and did not follow up . Which usually how it happens in costa. She just vanished somewhere with an annoyed look on her face. I am heavily pregnant and waited 25 mins for my sandwich and found out they gave it to someone else. When I complained she shouted back at me and got annoyed and aggressive. I’ve been to this place before and this is the first time I have come across such a person in hospitality. And I’ve been working in hospitality for 12 years.

The staff are so rude they can’t explain what i am ask for i will never buy again here.

The slowest service in the world. 5 people ahead of me yet has taken them 20 minutes for me to place a order. The staff are really slow, no coordination and simple just don't care.

Staff are rude and miserable. Nobody knows which queue to get on and whichever one it is, a member of staff will bark at you, ‘There’s another till there!’, but nobody is there. Maybe the area manager should pose as a cust.

Don’t know what most of these people are talking about with negative reviews. Got a large coffee and two toasties & it was really hot and delicious! Staff were polite & fast service!

Absolutely disgusting health violation.... found a long grey hair in my tea that was stuck to the tea bag. Only realised after ihad drank half the cup. Absolutely gross. If you look carefully at the photo you'll see me lifting the teabag with a strand of someone's hair

I am 9 months pregnant and was waiting on the Que for a long time just to get a bottle Of water to my 3 years old son Eventually I went to ask if I can just pay for the water so I can give it to my son and I am in a lot of pain standing up due to my varicose veins and again I’m 9 months pregnant And I was told I had to wait on the Que no matter what by a redhead rude lady. A very bad customer service and I will never ever will come to that place again and I hope in future you get a better staff and more understanding people when someone isn’t feeling well

Hot chocolate was not hot, also waiting to be served even though no one was in Que was ridiculous, they should have one person serving customers and others making or getting the items

Horrendous queues, lots of staff behind the counter but service is tiresome and slow. Why can't they have one member of staff on each machine making the drinks as the orders come in and the other staff on the tills taking orders and payments , all members of staff were doing everything themselves causing terrible waiting times. This is not good enough Costa, take note from all the negative reviews! Good management needed.

So slow …. Even the staff (nurses Dr ) waiting (not good ) these staff surely want to get a drink and go …. there was enough staff behind counter they’re were pleasant … a gentleman who wasn’t enjoying his role but gosh so slow

Nice staff, but burnt toastie. Don’t know what you need to do to get a plate? I suppose I should have realised takeaway was assumed.

A relatively large Costa located inside the reception area at Queen's Hospital. I can only comment in respect of my visit to this Costa There were at least ten members of staff working behind the counter. The person who served me was "indifferent" and "customer service" definitely was not offered. I paid for my coffee and immediately I was told to move down (not asked). Other members of staff were chatting to each other in the background. Many of the tables were covered with used cups, wrappers etc. As far as I am concerned, this is the worst branch of Costa that I have used. Costa should look at this branch and consider retraining all the staff in customer care.

Can't make drinks to save there life, either too hot for a Mocha, don't bother looking for food you ask for and the drinks are vile, staff are miserable and unhelpful

What’s the point of using click and collect if I still have to join long queues to get a replacement for an unavailable item that wasn’t even indicated as unavailable on the app

Lady who took the order was pleasant. Lady that delivered drinks to waiting area was rude when I explained I could drink my tea with lots of milk. I asked for a little milk she then made another tea with milk in a gave me extra milk on the side she obviously hadn’t listened to my first explanation. I was told I should have asked “I explained I wasn’t asked and I haven’t come here to be told off” the lady in front of me asked for the Wifi password and she rolled her eyes at her as if she asked a question that was to much effort for her. Unfortunately there was some pleasant staff and some totally rude who have no people skills. When you are paying for drinks you expect to be able to drink them and not endure them just so they don’t feel inconvenienced. They are working in a hospital where some people may need a little more compassion or understanding.

OMG how slow are the staff, they have two gears, reverse and park. 20 minutes in a queue on at least three separate occasions now. Staff standing around talking, others not knowing how to operate the register. Get a grip or let another company manage the space.

Terrible, coffee was half filled in the cup and Luke warm. We had two coffee and the way it was like one cup coffee was divided in two cups, the cups were literally half filled. It felt like you pay for two cups but get only one coffee. The lady served us couldn’t be bothered couldn’t be asked. There’s no point paying this price, just go the cafeteria next door and get a good standard coffee in much less!

Not accepting gift cards which is ridiculous, all Costas are accepting them, all franchises!

Shocking inefficiency with 2 staff sweeping and standing around while the queue straddles the length of the hospital. Advocating for a Starbucks or cafe Nero to be opened instead with colleagues due to this.

Sometimes a smile and a “good morning” can be all you need to welcome the day. The team at Queens Cost Coffee always brighten my day. Working at a hospital can sometimes test ones mettle, but the NHS is built on good will, hope and community spirit and these qualities are in evidence in the staff at Queens and in the Costa coffee shop.

Slow, unmotivated service as usual.

Some of the staff, Horrible and rude. I’m taking an elderly lady to see her husband has had a bad stroke and the cups of tea are so big I just want a small cup for her so we could share a tea and they won’t give me one even tho the day before a nice member of staff did. I’m spending 4-5 days up the hospital and spending £7-8 each day and I couldn’t get one cardboard cup because the big ones are too big for her hands. I’m taking my custom else where. Hope that extra 10p they charged me makes a big difference to there lives.

Service is so so slow. Not sure how that is possible when there are so many staff on

Nice place. The staff is always polite. Last time I was served by Hannah. She is a very lovely lady. She even said "See you later" when we were leaving. It was a nice touch. I like Costa coffee, it never disappoints. The cafe is always clean regularly.

Slow Service, Waiting too long to be served, Starbucks in Hornchurch are more faster with 3 members of staff working than Costas as Costas has 4 or 5 members of staff working but Slow Service. Slow but Bad Service.

Hannah I believe her name was amazing customer service seemed to be getting grief from other colleagues though which brought the atmosphere down as someone who has worked in a fast food chain it is a hard job to do and long shifts so grief from people you work with is the last thing you want but she was still so nice and served us really politely she also seemed to be the only one trying to serve and deal with orders 2 other workers just standing in the corner almost like avoiding taking orders.

Me and my little sister entered costa on Saturday 11th of March 2023 first walking in customers of the day. Firstly the supervisor in store at the time abruptly told us the que is queuing up from the middle till, even though we'd already paid for our coffee. Secondly, after getting back to the ward with our coffee we was unhappy with our drinks. So we decided to bring them back. We asked for them extra hot and they was warm at best. Then after explaining to the lady on the coffee machine that we wanted our coffee extra hot even if the milk is burnt and she refused laughing at us and telling us she refusing to "serve burnt milk" even though that's the preference we'd asked for. The night before the team had no problem making the coffee as we asked. I explained to the supervisor that we was unhappy and she rudely tried to explain they can only heat the milk to 160. When that is only a recommendation not a requirement as I've worked as a supervisor in a coffee store myself. I've been a loyal customer for 12 years and today's experience was absolutely disgusting. Not only did they not make the drinks we asked for they also need training on customer service skills.

absolutely awful - at 11am this morning que about 12 deep on both sides. 2 staff serving - 2 wasting time pretending to stock shelves which did not need it as nothing was being sold. people just leaving and going into the other food outlets. when i asked if one of the shelf fillers could not serve they looked as if they did not understand me. lady in front says it always like this terrible. went elsewhere in the end and cheaper lh

If you have a milk allergy avoid it. Requested oat decaf latte, saw the lady using dairy milk, complained about it and she called someone else to do another, while they were chatting about something the second lady grabbed the same dairy milk previously boilled by the first lady and used it on my coffe. I had to just walk away, was to ill to complain again. If someone is unsure of what milk you used, show the package and make the entire process clear..we complain because it is our wellbeing you are dealing with..do better

Six members of staff, five people in front, fifteen minutes to get served. Very slow and the staff seem to just droog around with zero sense of customer service. Staff looked bored!

I've just waited almost 20 minutes in the queue here when there was only 7 people in front of me. When I got to the front I was greeted by a staff member who then complained that she had to make my ice drink to to customer behind me. This is in a hospital, you'd think that they would be a little more on the ball.

Always long queue and can take ages to be served. Most staff members seem unhappy in their job and are rushing around the back of the counter with normally 1 person making all the coffees. I spend a lot of money in this place due to my daughter being in hospital a lot so it would be nice for staff to be more friendly, more people making the drinks (which is mostly what people order) and a bit more organisation.

If there was a zero star I would give it to this place. Worst Costa Cafe I've been(and I love my Costa). I work as healthcare assistant inside the hospital and just for a coffee wasted all my lunch hour. The staff do not take into consideration that the people in uniform may be on their break. Always very long queues while the staff just take their time. No sense of urgency or care for the people waiting to be served. I've never seen anything like this.. Best to close this place and put another cafe more suited.. Total waste of space.

Lazy workers, at least 4 staff standing doing nothing at all times, have to que for minium 20 mins for a drink 🤣

This Costa opens at 7am, I arrived at 9am and ordered to eat in. However I was told that I am not allowed as I have to wait until the entire seating area had finished being clean and it would take the afternoon to be done. Very disappointed as it does not take a small seating area over 3 hours to be cleaned, and seating still not available 2 hours after opening!! I therefore had to go somewhere else to sit down and eat. I always order brown bread toast, however they had no brown bread available! I got a croissant and they even served that burnt!!! I requested for a refund, and the supervisor was showing it to the staffs behind the till whilst giving me a dirty look. And then another staff decided to show the ‘burnt croissant. Very unprofessional!!!

Tasty drinks and very kind staff. It's a busy place but people working there do their best.

very slow service, 7 Ladies are working and just laughing with each other, talking, only two cashiers open.

Gosh, service sooo slow. No hospitality, staff don't know how to multi task.

Rude staff no hospitality woman with glasses on tills is disgusting and shouts at people need to make formal complain. Also very slow service! Anna the cleaning lady is amazing she should be serving and the rest should be cleaning instead!!!

Very long queues of staff and visitors waiting to be served and only one barrister working, others cleaning unit with sugars and straws in but left it to go through to the back so no unit with sugars etc available on show. Another staff chatting to a customer for a long time.At 11.15 when we left only a few chairs and tables we’re available the rest of the seats were all on top of the tables with cleaning spray left out. Appeared very disorganised and untidy.

Well made drinks Polite staff Good variety of food and snacks Staff discount 👍 Warm and welcoming environment Would've given 5 stars if the queues weren't so long all the time

Nice but always busy no matter what time of day. Only quiet closer to closing times only

Review for Costa: Extremely slow. Severe case of staff shortage. Poor patients usually wait a long time.

Long queues and slow service but very quick on their click and collect orders

Ridiculously slow service and very rude staff who just joke around with each other when there is a massive queue

Lynda Team : A BIG Thank you & Happy Christmas & New Year to you all. Best wishes Julie

A very convenient Costa Coffee Shop inside the Queens Hospital Romford. Long opening hours make it very accessible, convenient for the hospital visitors and staff. Staff are always very friendly, smiling and welcoming! Love it!

Really nice and peaceful place opened at the latest and earliest times one needs a coffee and a well made snack

I don’t really understand why this place is so popular. I’ve got a cup of tea and wanted to take some kind of pastry but noticed that there was a fly on their cakes and it didn’t seem to bother anyone from the personnel. So literally the fly was over almost all the pastries and they’ve kept selling it to people and that’s in the hospital! Not to mention that tea taste was horrible too. So to my opinion this place is not only overpriced it still has poor quality products and doesn’t respect the sanitary norms. Do yourself a favor and stay away from it.

Despite being busy all the time, the staff move pretty quick to get you served

Great service but at present having refurbishing work done but still great coffee

It's Costa so you know what you're getting. The one sticking point for me (and this isn't the fault of Costa or their staff) but for the inflated hospital prices you pay at Queen's you can't take your drink into any of the wards to a waiting friend or relative.

Ordered a frostino and a toasty, ended up standing around waiting for ages as no one had passed on my order so my drink had never been made it was only after I got my toasty that a lady asked if I was waiting for a drink too, no one knew anything about my drinks order yet I had just paid for it. I work in retail too so I understand how a bad review looks so I don’t usually do one but this place needs improving both the Costa AND the hospital!

Super convenient Costa if you are at Queens Hospital. Fairly large store in the main entrance foyer. Just like any other Costa but inside the Hospital.

Rubbish. Ask you what you want to drink and then walk off. Seriously. There wasn't even a second delay. Another time I asked for a drink, said they didn't have it. Ask for another, didn't have it. Asked for another, didn't have it. Told them not to bother