KFC in Worthing

Against my better judgment, I decided to try KFC again after vowing never to go back years ago. As I entered the door I noticed only a few other people. I began my order on the kiosk. The kiosk screen was filthy and I felt I needed to wash and disinfect my hands after using it. I looked around and almost all the tables and surfaces I could see were either dirty and or full of debris. The whole place was disgusting and there is no excuse for that. The kiosk would not complete the transaction and told me to take a ticket to the till to pay there. I approached and was told by a male on the till they could only accept cash. No greeting first or any other friendliness. A second male stepped in and said no it was fine and I could put my card in the machine. I did this and completed the transaction. Then I was told that they did not have the drink I ordered! I chose another drink and was presented with it and my order. The chicken was hot but the chips were lukewarm. Not only that but there were only about 10 chips that did not even come to the top of the minuscule bag they were in. I then remembered why I decided years ago never to eat in KFC again. Non-existent customer service, very poor value, and disgusting hygiene throughout the public area left me thinking about how it meets the requirements for environmental health Inspectors. My advice is to avoid this place at all costs.

The delivery guy was super friendly - However, the meal I ordered was wrong, astonishingly sparse and very cold - I would advise all customers to significantly lower their expectations and to not expect to receive the order they made - I doubt the delivery guy was even aware of the changes to my order....much like me - This completely confirms that customers really do not matter where KFC is concerned

This KFC (broadwater) is shambolic, there was only one option on the manual self order board to take any sauce off and I did so by clicking it to get rid of the sauce but apparently it only took of one type of sauce (not the one I wanted to take of) but there was no other option for any other sauce to come off. I went up to ask for the sauce to be taken off and they took there time to to discuss weather they can take it off or make a new one without it , they told me they couldn’t take it off with out me paying for a whole new rice box this was ridiculous as it wasn’t cheap and they didn’t give me a option. Also the people behind the till were blunt and rude even tho I couldn't help the situation and it’s not my fault I couldn’t chose to take the sauce off (which was not advertised on the box photo so I didn’t even know it was going to come with it ) . Not to mention I ordered added cheese on top and I’m not going to lie I was expecting some greated cheese all over and I got ONE SLAB of plastic burger cheese. How is that acceptable!

Ordered food only to be left waiting as no chicken cooked gravy left on side instead of being put straight in hot draw so gravy was cold along with the rest of the food Staff just ignore you if you try ordering at till which was cash only Worst KFC I have ever used will not use again

Ok so i ordered a 14 piece bucket much to my disgust there were 11 chicken legs in the box with 3 breast like pieces. This was actually a takeaway but there is seating at the Restaurant. I called in a friendly manner inquiring, "whats the normal amount of legs in a 14 piece bucket" the person on the phone (he said he was manager) said 9 or 10 legs in a 14 piece bucket i said that cant be right. Well he then laughed out loud. well i'm afraid i can't recommend this Restaurant.

Staff were great but the food wasn't. Me and my partner are both very ill this morning and this is the only meal we shared together. The chicken just tasted old and like it had been out for a long time. I normally have a good meal from here but this is enough for me to stop coming.

Absolutely awful, the staff didn’t have a clue how to put an order together and it wasn’t even busy. Chips seemed soggy and undercooked the chicken portions were tiny with barely any chicken on the bone.

Dreadful. Constant wrong orders from them. Received 4 greasy, cold hash browns things instead of chips, had wrong drinks. Ordered a bucket & got all drumsticks. Started using Chapel road branch instead, was going until Just Eat didn't turn up with our order. Give up on kfc, get your chicken somewhere else.

The place was stone cold and dirty. There was ketchup and food left on the counters and the staff too busy doing nothing to be bothered to wipe the tops clean. The chick was okay but the chips were cold.

Ordered for a pick up as a treat for our grandchildren. It was absolutely awful overcooked and stone cold. The only hot thing was the gravy.

I’m a courier driver and most of the drivers try to avoid as much as possible going in to Broadwater and Chapel road KFCs, because their staff are unprofessional, rude and slow. At Broadwater the delivery pickup area is separated from the dining area now so the staff deliberately trying to ignore the drivers. One day two of the staff were just singing ,dancing and messing around while I was waiting to pick up order. The order had was ready for the past 10 minutes but they didn’t bother coming around to hand it over. Last time I went there, I was waiting for 15 minutes to pick up an order. One of the staff just called the order number and walked away. 10 minutes later another staff came to just pick it up from the shelf to hand it over. So the order was getting cold for 10 minutes before I picked it up for delivery. Most of it because the most of the delivery drivers are foreign and some of those young staff try to ignore them. KFC Goring road is totally opposite! There staff are very quick, friendly and polite. The only occasions drivers usually wait there is when they are madly busy or when the chicken are still getting cooked. Otherwise the orders usually are ready when the drivers arrive at the restaurant.

Food was cold, put together, sloppily, no mayo in the burger, they forgot both the drinks. One of the meals ended up in the bin untouched. Will never be going back there again. This is the second time we’ve had a poor experience. Ended up coming home and cooking a meal myself.

I had a problem with KFC's App - it had duplicated my order, but the store wouldn't give me a refund and nor would the App. That's bad enough, but when I got the order I did want, the side orders were wrong. I asked the guy preparing for the 2 sides I wanted - he turned his back on me and then muttered an obscenity about me and the sides I wanted. That is out of order. I then caught his attention again, and after I asked once more for the correct things, was told in language not to be repeated - that they didn't have any. However, I knew they did, because I had seen them . I pointed this out and was muttered to once more. They can;' handle any more than one order per 30 minutes, they can never get an order right and wont accept responsibility if you prove them wrong. Food is very poor and usually cold (Gravy was nearly a block). Chips hadn't been cocked through enough. Don't go there - it's really not worth your health.

Dining area was strewn with debris of previous diners, toilets were a disgrace. Chicken was only warm and wings were cold. It was not busy when we visited so no excuses.

Bought a 10 piece bucket it had 6 small drumsticks 2 wing portions and 2 thighs. Plus of course the chips I don't eat any way because they are horrible. I love a drumstick but it's not right to include 6 iout of 10 bits.

I had brought £40 of food from this store not only was it cold it was missing 4 portions of chips customer service was no help until I said I would be in contact with a higher up. Not happy won’t go again

Left with no food because the order took so long and the staff were rather unhelpful. Our advice: Don't walk in or pick up your order!

I have eaten KFC since 1969 the The chips have always been the same thickness and clean looking, what was served here was just like ordinary frozen McCain oven chips and they were cold and greasy tasteless,I I will never go to KFC again.

OK the only reason this review gets 5 stars is because of the manager. The experience was a 3 star at best. So kfc if you read these the branch manager or shift manager called Richard (was working Saturday 15th Jan 2022 during 1pm) saved...

My mum ordered food tonight waited 2 hours then they decided to cancel the order now she’s sat at home starving hungry after a long day at the hospital working! Apparently the driver was unattainable? Tried to call got no answer! Ordered through just eat,...

It’s a good idea to check your order here! We had ordered popcorn chicken as an extra - missing and there was also a bag of chips missing plus the bags were only partially full! If we weren’t over 6 miles away I would have...

I ordered a 6 piece bargain bucket from KFC in Broadwater, Worthing, yesterday evening. The food arrived in good time, however the quality of what was delivered was appalling. 5 skinny chicken legs, and one small thigh, along with stone cold chips. Really poor value,...

Apparently popcorn chicken and gravy is now considered a meal, if you want chips you have to order as extra. What a load of rubbish.

Food took forever for KFC worthing. Delivery time was 19.05-19.25. A long time after 19.25 it was changed to 19.45-20.05....at 20.10 the app still showed as driver assigned with no further progress and still no delivery. Unable to contact via phone number online as it's...

Well well well what a mistake that 10:30 closing time is! My little darling wanted kfc as she came out of hospital as a treat but when we arrive at 10:06 they’re closed.... but not according to their online time. Disappointed and I’ll deal with...

Service was appalling, server didn’t speak clear English so hard to understand. When husband complained that one of his zingers did not have cheese on it, which we ordered and paid extra for, his original burger was returned with a cold piece of cheese! When...

Dreadful meal. Cold soggy chips and tasteless. The coffee was weak and lukewarm. My grandaughter ordered childrens meal and was asked if she wanted ice cream, no ice cream was provided. When we asked where it was, the reply was "where's your cup.?" We had...

Ordered two of the same order but came home to find they had somehow got one of the orders wrong. The chips were soggy and cold and the food overall was very disappointing. The staff there never seem happy and always seem to get something...

Food was very greasy and chips hard , wasn’t clean and tables far to Close to the toilets 🤢 Wouldn’t go back

No great surprises here - standard KFC fare. Service ok. Parking can be a bit of an issue round here during the day

If you want a cold meal and indigestion this is the place to go. I don't expect much in a fast food chain restaurant, even the surly staff don't put me off but given there were only two people in front of me, how on...

Great foods especially the chickens and great place but sometimes the tables are not clean on the 2nd floor of ther establishment. Staff need to check most of the time for the next customers.

The food tastes nice but they can not get a simple order right, always double check your order before leaving.

Terrible service, stood waiting for ages before being served. No coffee, no krushems, no milkshakes. Asked for a yoghurt to accompany a child meal, given no spoon, when we asked, were told they didn’t have one snd offered a fork instead. Really poor. Will not visit again snd would not recommend.

Very very poor KFC, very slow service and not very good Chicken! We will not be returning. Emily you are my world

Iv been here 5-6 times and every time they have cocked the order up there bloody useless!!!! No Quilty control at all staff don’t understand English the burger buns are really dry for the love of god go somewhere else!!!!!!!!!

We used to visit the KFC in South Street in Worthing but vowed never to go back after appalling service. They even run out of chicken early in the evening, the staff couldn't speak English and didn't understand you when you ordered food. The KFC in Broadwater was a breath of fresh air by comparison, the staff were friendly, understood what you wanted, were fast, efficient, and most importantly you left the restaurant feeling satisfied and happy. Thank you we will return with pleasure

Cold food, bad service (smile) - also, missed out chips and dips in our order. When going in the staff were unhelpful and also when asked questions you got a blank stare.

While standing in line I started to notice flies congregating on the ceiling... pointed this out to my partner who noted it was probably outside but one we had ordered I saw them all over the place behind the counter.... lady who packaged up the food actually batted one off of the top of the sodas on counter waiting to be picked up. Brought our food home and I couldn't bring myself to touch anything before wiping all container down. But those secret spices smelled amazing so I ended up eating a couple of the strips... now this morning I am so ill.... should have known better.. don't go!!!!!!!

Long queue, very unfriendly staff who don't speak good English, cold food, everything dumped in take away bags even when eating in. Going very rapidly downhill if not already at the bottom.

Last week my friend ordered from your shop and found a plaster in her takeaway bag. It wasn’t even a blue plaster! I’m disgusted and enough to put me off ever coming back. This should be to anyone else who reads this also. Very unhygienic. Not to mention constant mess ups on orders.

I love KFC, the chicken is good (especially the zinger burger) the only problem I’ve had with this branch is slow service and food that’s not entirely up to temp - and here’s why in two words, Worthing College.

Ordered 12 pieces of chicken, fries, coleslaw, gravy, pop corn chicken, usual sauces. £17.99 Arrived home....no fries. Very expensive meal Couldn't go back as it had closed for evening !

We went for a meal 6 of us! Nearly £30. They got the order wrong 3 times the quality of the food was horrendous the service was not much better, we had to keep going back because of the wrong things or things missing, the staff had a so what attitude, had a moan on Twitter and was told no refund or vouchers or anything, I’m not after a free meal but I expected something hot and fresh and correct, we got NO apology whatsoever from the staff at this restaurant, I would definitely not recommend this dump!!!!

I knew I should have cooked !!!Terrible food, soggy cold fries. Very salty chicken strips and no dips. The chicken gravy that was always a favourite,was like dishwater. It was a waste of money and not enjoyable. My meal went in the bin.This branch is one of the worst in the area, the management need a shake up. This needs to be sorted as it’s not the first time this has happened, I’m not the only unhappy customer.

As it says. Frustrating a company should be run properly and get stock in. I hate going to places and only being told you can have half of what you want. These days of technology and predictive sales should ensure this type of thing does not happen. KFC you failed!

I love this place.The chicken is really nice & the deals are really good too also the crushems & the caramelatte is recommended too.Sometimes they do get the orders wrong.But i would still go back because i love there chicken.

Had a few lunches here and always pretty well cooked. Usually a bit slow on delivery but always clean.

After working a shift and arriving back in worthing late evening, all I wanted was a KFC. Alas this was not going to happen in Broadwater! Although the till person was busy getting ready customers orders, she was not aware what was going on around her. Totally clueless comes to mind and not an apology or acknowledgement that customers were waiting. I walked out! Don't go there!!!

Get home part of my order missing as per usual, exceptionally greasy lately. I don't even bother when I go in again to replace what was missing from previous orders. Thankfully worthing has saam chicken, miles better and deliver and order correct everytime bye bye kfc Broadwater until you get your act together

I live locally and find it very useful to get a tasty meal quickly there is good parking round at the back

I visited this branch of KFC this afternoon for a bite to eat. It was a bit busy, but, food cooked well and hot. Would have had five stars but, the bins were overflowing. I have seen an improvement here today. I was served by Donna, who is very competant and good at her job.

Ordered basic chicken "burger" ....so salty it was INEDIBLE. An hour later, despite eating less than half the burger and cleaning teeth, still left with nasty tingling taste in mouth. Fries tasteless. Won't visit here again. The counter staff here though, very nice. Shame about the food.

Fancies KFC and was in a bit of a rush. Ordered our food, they said 15 mins which was fine as it was busy. We waited, got to 20 minutes, then 30. Asked how long they asked for ticket number.... they hadn't even put the order through. We waited like idiots for 30 minutes which hadn't been placed. Got a refund. Extremely under staffed. Unorganised , pricey. Why do a renovation to allow more customers if you don't have enough staff???????

Food average however visited on a Sunday place was absolutely filthy. Singing toilet staff not really giving a monkey's about filth. Understand it may have been at the end of a day but a busy restaurant should be cleaned throughout. Toilets need dosing down with disinfectant and hot water stank of urine and excrement. Tables filthy . Not a good example of standards.

My wife and I stopped here for a light quick lunch yesterday - 8th May. We liked their format for selling chicken by numbers of "pieces" as it allows for smaller appetites but their french-fries were undercooked and soggy. Internal and external seating is available but it's a bit cramped.

I dont reccoment this Kfc cause the staff is very disorganize, every time and I specify EVERY TIME i order something fromt them they never get it right , they always miss something, last time they forgot all the fries and the chicken pop corn, than another time they forgot the sides , than again . It happened so many time I don't remember anymore . I alwasy have to check the order in the car cause I can guarantee they forgot something . I don't complain about the food which is fast food quality of course, oily unhealthy but yummy, too salty maybe. But the service it's terrible.

Visited on a weekend evening. Place was busy but the service was poorly handled. Waited ages for our food but some people who arrived after us got theirs first. Complained but staff not really interested. Tables not cleaned food on floor and overflowing bin. Disappointing

When I visited this takeaway it was a little chaotic. The establishment was reasonably busy but there was only one young lady serving. -The rest of the (about half dozen) staff were in the back doing various tasks. The young man who came out to serve halfway through the line buildup was more interested in his phone and talking to his companion than serving. When I finally got the meal I ordered - the cleanliness of the premises is somewhat to be desired ...and left to eat this at home, it tasted ok. Unfortunately I was ill within a few hours, with tummy ache so I will not be going back. It is such a shame as this is a somewhat popular place for families. Especially after school time.One would think that there are enough staff working here to be able to maintain the cleaning up and be able to cope with customer numbers. Better management perhaps?