KFC in Liverpool

Went threw the drive thru yesterday and heard a manager speak to 3 members of staff with foul language and no respect towards there employees. As a manager my self in a fast food industry I think this is appalling and I would never dream to speak to my staff in such ways.

Went to belle vale kfc to be quick and cheerful. My god I’ve never seen anything like it. In fact being a customer service manager myself I was left shocked by the attitude and the absolute rubbish coming out of the girls mouth behind the counter . I understand there are different offers so we just ordered the 10 piece bargain bucket with the offer “ 2 large sides for £2.49” ( as we like the gravy so just added 2 to our order) the girl was pleasant enough never really interacted but served us quickly nevertheless, gave us our receipt while we waited. While waiting we noticed she had charged us full price for the two sides. My partner asked about the offer to a different girl who was now behind the till. She said “ oh you have to state you want that offer with your order to get it” I then said” well we did ask for the 2 sides but what your telling me is we have to tell you we want it for that price and if we don’t you charge full price?” To her reply “ YES” Now it’s not the difference in the cost it was the principal … it gets better the girl leant across the till biting the skin around her very bitten nails saying “ well I never served you anyway” I was horrified .. I said “ great customer service “ and left in shock !! What an absolute disgrace this place is.

Ordered through deliveroo twice on Saturday . Each time after 15 minutes deliveroo said KFC not able to deliver within the 10 minute time slot requested We ordered family feast and awaiting refund from deliveroo. Deliveroo blamed KFC and I contacted KFC who said cannot accept complaints through 3rd party. I said they are your agents and said it was KFC who refused to prepare the order, not once but twice. Still waiting for further responses from both and the refund from deliveroo which was a double charge as ordered twice. KFC need to get their act together or lose customers.

Went there at about 7pm on a Saturday night during lockdown. There was absolutely no restrictions being followed with approx 15 delivery drivers in this small shop, no social distancing and no masks. There were also customers In a queue who were completely ignored by the KFC staff who carried on completing online orders. I waited in the queue for about 20 minutes so then asked how long it would be once ordered and I was told about another 30 minutes so I gave up and left. Customer service was non existent! If you want to catch Covid this is the place to go!!

Ordered few meals anticipating them to be cold because they were getting delivered, but meals were delivered within 25 minutes of ordering which is a lot faster than ordering other takeaways. Delivery guy was lovely and food was fresh and hot, so looking forward to ordering from here again.

Went here with my son for a bit of a Boxing Day treat. Told there was a half hour wait which was fine. Didn’t seem to any system to serving customers as there were lots who ordered after me being served. After half an hour I asked how my order was getting on and it seemed they had forgotten about us. Another 10 mins later we got our food. Chicken was rank if I’m honest. The coating didn’t taste like kfc coating at all. The boneless strips were very greasy and the coating didn’t stay on them. Chips and gravy were nice. Won’t be coming here again. Young lad behind the counter was very nice though.

Haven't been to a KFC for ages obviously recent circumstances made it impossible so we decided to give it a try. Unfortunately still not much choice so we selected 2 meals one x 2 Chicken pieces fries and a drink and 1 x 4 small boneless chicken piece meal which came to £9.98 Unfortunately we should have gone somewhere else, probably give this franchise a miss from now on

Thought it might be just normal run of the mill KFC. very very clean everywhere I looked. Disabled toilet spotless. Very very impressed

Ideal for a quick meal on the go with a few guys after a beer or two , we usually call in around 9.00pm on our way home, great food, friendly staff, would recommend to anyone.