KFC in West Lancashire

When i arrived home and opened up my meals i discovered the mash bowls half filled and no gravy. Not just an honest error but pathetic service in my opinion.

This has got to be one of the worse kfcs in the country. It’s very inconsistent and staff while friendly enough they just simply do not care. I’d sooner drive to the next nearest town 20 mins away than eat here.

After 1.5 hours our crappy meal was finally made. 2 STARVING KIDS and parents in the car and when we got home it wasn’t even right!! Absolutely disgusting! Avoid like the plague

On Sunday 13th November 2022, I visited this restaurant around 7pm in the evening and I had to say this restaurant is shocking. I ordered my food and drinks at the counter and the prices are joke. Once I got my food from the counter, I was eating my food at the table and the fillet burger wasn't cooked properly and it was cold too. I was absolutely fuming and disgusted! Overall, I highly don't recommend this restaurant to anyone because the staff are rude, snotty and all they care about is money. Once they have your money they are not interested about customer concerns and half of your staff need to work on their attitude especially speaking to customers badly. If the staff can't speak to customers with respect, maybe they shouldn't be in customer service job. It doesn't cost nothing to be polite. It's not that hard! Sort your staff out and half the staff need to work on their attitude. Rant over! 😡

What can I say ordered from here quite often every time there is always something missing and it’s quite expensive now the last time I went was last week 1 meal ordered with gravy I get home and there is no chips ! I can’t work out if they are just thick or can’t read won’t ever be going back.

After a busy day at hospital, decided to call in rather cook after the long day, stopped visiting as last time the food was raw and staff couldn’t be bothered to answer my complaint, anyways decided to try again, ordered via in store electronic order machines, my number called and then again and then again within 5 seconds in ever increasingly louder tones. Food bag thrown at me, drove home and sat down for tea. One meal opened up… wrong meal !!! Second meal opened and a very poor attempt to make something which wasn’t on any menu, or that i ordered??? Tasted awful. I can understand stores running out of ingredient’s especially when busy, but to not let the customer know or to let him choose something different, just let him drive home to sit down and then find out what he had paid for was wrong and crap. After a short while KFC forwarded me a £20 voucher which i spent at the Ince store as Skelmersdale and Pemberton are terrible, the meal we got from Ince was spot on and beautiful moist chicken the way it should be, so goes to show it can be achieved

Ordered from the drivethru 8 piece boneless box with 2 large gravy,and 4 random sides,got home only to find the gravy had miraculous turned into coleslaw,and the 4 sides had magically disappeared,The place is run by school leavers,I don't blame them they probably got 10 mins of training,but being the cheapest form if labour in the land they are all kfc are going to employ,I will never go there again

was travelling home and though we would pop in for a quick bite to eat rather than cook when we got home, Since there was a long drive through queue we decided to eat in, that was a huge mistake. The store was dirty with tables not being cleaned after other customers had left, Our order vanished from the screen and it took a member of staff a few mins to find it. was speaking to one guy who had been waiting 25 mins for an order as they were more focused on drive through and ubereats orders (ubereats driver literally pushed to front of waiting queue and wanted to know if the order was ready) rather than dealing with the several customers in store. The staff were more focused on bickering amongst themselves than actually serving customers, and when the food eventually arrived it was no way near the standard of other KFC's we have visited. Not going to be going back anytime soon

The food was fine, your average KFC however the service was terrible. We ordered a box meal which contained popcorn chicken, a wrap and chips-on receiving the order instead of popcorn chicken they gave us an extra portion of chips without telling us. They said there was no popcorn chicken left so they gave us extra chips instead! I said why didn’t you tell me when I was ordering! There was no answer to that question, the boy behind the counter simply didn’t know why! The reason we go to KFC is for chicken! Not extra chips! It was the fact that they had given it to us without letting us know at first that was ridiculous. I asked if we could have a piece of chicken instead of the chips and they flatly refused. Even the manager refused initially, when I asked for a refund she said I could swap it for spicy popcorn chicken instead! I know this is a franchise but they need to get their priorities correct. I will stick to the fast food outlet opposite next time!

Visited with my Son on Wednesday 6th October 2021. No bottles of water and no salt. Ridiculous. Can they not stock take? Won't be going again

I have been to this place five times in the last five years, they have never got one of my orders right. The last time I had to go, I asked for a bucket with no drumsticks at the drive through they said I will see what I can do for you, I was asked to park up and they would bring the food to my car. I waited outside for thirty minutes, they had forgotten my order, I went in and asked for my bucket, I asked could I have no drumsticks, the lad behind the counter said they could not. I asked for a refund then he said he would change it. I got home and there were more drumsticks than any other chicken. Horrendous customer service. No apologies for my wait, I really hope this place gets a new owner

Went in for a takeaway 2 x charger box meals costing nearly £18 What a disappointing meal tiny portion of chips and side orders of chicken missing Phoned the manager to report this and she was not interested Her tort was bring it back with your receipt and it would be changed Why should I after working all day she would not send a replacement out For what we paid it was ridiculous Don't even bother wasting your time there

The worst kfc I have ever been always missing items always soggy food even when you order by uber they let you fill the order out but when you go to checkout it says this restaurant is closed now at 7pm what they should say is they have closed early again nothing about this kfc is good stopped going and travel to other kfc further away

Very poor service, take an absolute age to get served,even then chances are your order will be wrong.Tgere doesn't seem to be any organisation behind the counter.Priority is given to all the deliveroo,Uber ,Just eat drivers who literally take over the restaurant leaving their bags everywhere with no social distancing observed..nothing short of carnage really....very poor experience....management should take note and organise it better...

KFC is pretty much KFC........ Well I am no KFC munching machine, but I have been to a few of them. I am rating this KFC only, as it is the best I have been to and every time it is good. I have been to another local one (Southport) and it is genuinely like going to somewhere totally different for the worse.

£25 for 3 meals that were dry, cold and the order was wrong, never will I order from this place again........ much better places to order from that don't leave you feeling robbed

In the past I have found this establishment to be well below standard, this can be seen in information by many other reviewers. That said I went through the drive through last week and was pleasantly surprised. I had the three piece meal and it was really nice, the food tasted fresh and non greasy. The two members of staff I spoke to ( one male the other female) were both polite and helpful. It seems based on this visit that this kfc is greatly improved in all aspects. I'm glad because I live near by and wont have to travel to far now when I fancy chicken.

To the owners. On several occasions we have driven to your kfc at 19:30 an the staff has put a bin blocking the drive through. Tonight I called to make sure it was still open until 21:00 AT 19:30 an a girl with an attitude who answered the same way before said. We are closed. I think this girl /Staff are just after going home early. This is totally out of order, not just on the customers who have travelled there but the owners of this franchise/ or KFC. THis has happened at least 6 times. It’s a shame you have to call to see if there open 2hrs before they close.

They got an order completely wrong by sending us someone else's. Refused to fix the problem. This has happened on more then one occasion missing parts of order and not resolving.

Ordered a 6 pice bucket and all 6 pices where small drumsticks, not even 1 regular piece of chicken! Sadly it was via the drive in otherwise i would have went back. Fries are rubbish, and very small portions.

probably my favourite fast food is the boneless bucket even though i know it's probably the worst for my body but that spiced chicken skin is sooo good, all the family love a KFC but the mackies and Subway near by give it some competition

Boneless banquet meal very tasty and really nice staff And very clean . I felt that the stuff helped me when I asked for the help needed and food was ready quickly !

Called for a family party bucket,13 /6 7.00pm things missing once again 1 large side, 2 strips and all 8 spiced wings every time, thinck the staff need go on a retraining mission ,it really is very poor service Andy davies

Really nice food, friendly and helpful staff, The food of course was really tasty. Restaurant was very clean, overall nice experience.

The food always tastes good as do KFC. Not much of a waiting time. Only thing to comment negative on is... sitting in. Eating in isn't very comfortable and it's always freezing cold.

I risked it again and it’s still the worst! Dried out chicken Re heated Fries that were hard The staff part sloth as they are so slow! The only improvement was they didn’t make me park up! Come on guys! Sort it out!!!

Eat here times. A long time ago I enjoyed eating here. Not Now.Like many I took advantage of the online review in exchange for a money-off voucher at your next visit. When the place was good this was a good way to save a few bob. I was always honest with my reviews and felt the discounts were 'earned'. A couple of years ago I felt the place seemed to have lost its way (tables not clean, floor unclean, waste point not emptied and overflowing with food and other waste etc.) My next review quoted all of this but I never got response from the company.Needless to say I didn't return for some months and again I was honest with my review. I planned not to return again.Only when my grand kids chose KFC as there lunch provider for the day I swallowed my pride and I/we visited again.BIG MISTAKE....... We all noticed and remarked on how untidy the place was as soon as we entered. The children all said they were unhappy about the temperature of there food and two went to the counter and told staff. There food was replaced but not much better. The ice cream machine wasn't working and again some sad faces. That day most of the back room staff were singing. I'me no unhappy with singing but that day it seemed to be at the expense of the quality of food being served. To top it off, my eldest grandson (a trainee chef) said to me 'did you see where that girl stored her cookes tongues Bob?' I said I hadn't and he showed me where; they were tooked with one side down the back of her trousers! I hadn't seen it and replied 'perhaps the were between her trousers and underwear (still not acceptable I know) but he insisted he was certain that was not the case and to him it looked as though it stayed on her flesh.I reported all of the in my review but never received any feedback. Needless to say I will not return.

Firstly I didn’t even receive what I ordered, I was missing my pop corn chicken from my boneless bucket. Then not only were my chips bland, Dry, cold and rock hard but my gravy was like water. I’m honestly disgusted, this is not the KFC standard I’m used to, and expect. DO NOT RECOMMEND AT ALL.

Run by crack heads! slow! Always a car build up Rude staff always have to wait and they leave half you orders out new needs to be closed down giving kfc a bad name

Chicken too dry,skin too spicy,chips are too salty.sorry not a place for me. wouldn't go in there at all.

Just visited KFC in Skelmersdale and had the worse service yet. Waited 15 minutes at peak time for half my order while the other half was cooling down under the heat lamp. The staff totally unconcerned at frankly shocking customer service, no apologies at all. When I asked for a refund, the manager didn’t even question why I wanted to walk out. The restaurant is dirty, which made me question if the staff are all standing about waiting for food to be cooked, why aren’t they cleaning the place?!! I’ve scored it a1 because it wouldn’t let me score zero.

The service at this branch was slow and the counter staff were not interested at all about the amount of time people had to wait for their meals. Some tables were still full of old food wrappers and trays, some of the uniforms were very dirty and stained which rang alarm bells on just how clean it was in the food prep area. Never been to KFC in skelmersdale again.

Me and my friends will not go to any other kfc no matter were we are. Can tell everything is cooked to a good standard. And best gravy.

What can I say? Seriously. This place is completely and utterly embarrassing as far as fast food restaurants go. I have been here 4 or 5 times now, and every time something has gone wrong. Staff are appalling, service is slow (and that’s being kind), the place is dirty, the atmosphere is horrible, it is swarmed by youths who do everything to make you feel intimidated both inside and out, orders are often incomplete. Shall I go on? Please, if you are unable to accept card payment (again), place your amazingly efficient notice written in blue biro on an envelope near the door rather than on the till. Don’t ever go here. Please.

Gross, Awful, disgusting and should be shut down!

this must be one of the worst KFC's in the land. the staff are unhelpful, have no customer service values. the place is always dirty, untidy with the tables never getting cleared or cleaned. don't even attempt drive through they never get the order right. and now with new parking fines in place you can't even go back to have them correct the order without picking up a £100 parking fine. so stay clear of the drive through unless you check your order before leaving. last time I visited they had no bottles of pop so they have me 2 cups when I got it home it was water. I rang their number no one answered left a message on answering machine no response.

Possibly the worst kfc ive ever visited, the staff cant count as they have a problem working out how many pieces of chicken go into a six piece bucket, the fries are not in individual bags just thrown into the bottom of the carrier bag and if you ask for any side orders dont be suprised if its not there when you get your order.

Awful food cold only 1 member of staff on got wrong order first time round then when it was correct it was cold wouldn't recommend

Won't be going back the staff that have served me have been nice but the food is awful and there is always something missing or wrong biting in to chicken and it just being fatty or black, tiny pieces of chiclen, half a barm missing from your burger, something else missing of your burger or just something missing out of your bag all together or being told you can't have chicken because they have non it's KFC surely they shouldn't run out of chicken. And having to wait 20-30 mins even when your the only person in the store. I know things go wrong but To many things happening nearly every time there is a problem.

Long drive through queue, made to park up & wait 15 minutes. Incomplete order when we checked, which seems a common ploy with the drive through - perhaps the only way they can make money??? Chips cold & tasteless, drinks less than full. The whole service & experience was an expensive disappointment!!! Store Manager couldn't care less, most of staff outside smoking. I complained to their central customer services team by the suggested e-mail route & was ignored.

Why do we keep trying to give it a go here.

Why oh why do you always make us Park and wait at least 10 mins for food every time why can't you pre judge what you think you will sell before hand especially at teatime grrrr. Beware also if you by any bucket as they put refried chicken in it it's darker and the grease

Came here twice in August and walked out both times without being served. First time waited 10 mins but the guy behind counter was helping a lady gain access to the toilet. You'd think there'd be another member of staff on hand to do that rather that someone meant to be taking orders. The second time I went in there was 6 people waiting for there orders that they had placed one of them said he'd been waiting 15 mins after placing his order. Overall the worst kfc I have ever been to. They really need a complete overhaul of the whole place with staff that know what there meant to be doing to start with.

The last couple of times I've been to KFC it's been awful. Cold, unfriendly staff. Food that doesn't taste fresh. I'm quite sure I'll be giving this place a wide berth from now on.

The only way I can describe my experience with Skelmserdale KFC is by comparing it to scatty yellow finger nails, fair play to KFC for specifically employing the local smack heads though, doing their bit for society.

The service is slow not enough staff for the service sometimes you get the wrong order been to better KFC

Came here for bite to eat after finishing work and the person who was serving was helping a customer get into the toilet. 10 minutes later they were still there talking, now there were at least 3 members of staff in the back that saw me waiting but not one of them came round to serve so I walked out and went across to McDonald's. I had heard a few thing about this kfc but didn't believe them until now. I'll never go here again.

Always bad, food always dry/cold, order always wrong - keep returning because it's KFC and everyone loves a KF

Worked inside doing windows and what I seen made me never ever eat kfc again black bins full of chicken if you seen you would never eat there or kfc again

Don't know why I bother coming here again as another bad visit

Today is the third visit that I have made to this branch. I visit these outlets throughout the country regularly and on every single occasion I have had an issue with this Branch. The 1st time we visited we ordered a burrito and they didn't have any. So ordered Zinger Didn't have any. Ordered a bucket and asked for gravy, bucket ok but no gravy. 2nd Visit gave me a soft drink and said we only have these the lids we use for the ice creams. This was a waste of time as it didn't fit and useless. Todays visit queued up for 15 minutes and got to the speaker there was a sign on the speaker regarding a problem with the card machine. The girl asked how I was paying and I said by card. She said I cant take your order and you will need to come inside to order. By this time I have two cars in front of me and three behind and cant move out the queue.Sat there another 10 minutes before I could even get out the queue. Clueless Management and this business in DEFINATELY the worse in the North West.McDonalds in future.,

Since the refurb on the kfc standards have much improved the chicken is great every visit spot on value for money

Love kfc so much but this has to be the worst The French fries freezing cold and they look like they have been fried again to warm them up Shocking and had to get a wipe to clean the table before my children could eat

I always thought the drive throughs were quicker and were always manned. Well apparently that's not so.... I was left sitting at the speaker for over 8 minutes.... Actually thinking they were dealing with another customer at the window??... I gave up and drove round to the pick up window only to find they had totally abandoned the drive through to deal with customers at the shop side... Horrendous behaviour .. Appalling management... Ridiculous way to run a business....

I love KFC but this one always seems to be greasy and chance after chance I give it. I hope its improved. But no joy. Really disapointed yet again...

I visited Sunday 5th March, I queued for around 10 minutes to reach the menu boards (with cars now behind me) and I see a paper sign printed to say that due to a technical error the drive through was cash only (it would have been a better idea to have posted the signs earlier in the channel so people could get out easily to either collect cash or go elsewhere). I went to get cash from a nearby ATM and returned to queue again. I ordered a triple bucket, upon arriving home my husband started to share out the food and much to my disappointment we only had 3 of the stated mini fillets, are the only things I eat (other than the gravy) so essentially I had spent the best part of 40 minutes to end up with one and a half small pieces of chicken. It's not the first time it's happened here, but last time I rang to complain I was advised to call in and collect some more, that's not really ideal when everybody else has already eaten....

I think this is one KFC to avoid, the staff never fail to give you an incomplete order and the main stay of the place the Southern fried chicken is inconsistent, one day it can be good and on the next its inedible being soggy and greasy!