Mcdonald's Restaurants in West Lancashire

The Ormskirk Macdonald's is ok. We've had various times where we've collected food to take out and then discovered something was missing from the order/ the order was wrong (but by then we had left and were either home or miles away....). Other times, whilst eating in, there would be groups of older teens being mouthy, running through to go into the toilets and swearing across the restaurant to impress other groups - who wants to be surrounded by that. Last time we went in, we saw the manager asking a member of staff to have words with them. He didn't seem to do anything (was probably too intimidated) so the manager went and told them to leave. I haven't seen that member of staff in there since whenever we've walked past. Might be better now of course but we don't go in anymore. Four stars due to the atmosphere when we used to go in.

Slowest fast food in the country. Absolute chaos in there and deliveries are ALWAYS wrong

Worst maccies known to man food has been cold every time I have gone and the wait is ridiculous

Refused entry to disabled toilets by the blue haired manager wearing her hoodie in the kitchen. Not really an appropriate way to treat their disabled customers. She was then seen discussing the issue with another member of staff and laughing about it.

Place absolutely filthy, toilets disgusting,long waits for food

Dreadful service. Food prepared quickly and left under a heat lamp for five minutes. Staff member literally did everything they could not to serve. When served, given a filthy tray with dirty paper stuck all over it. Absolutely disgusting. No effort or care.

Don't know, only went in for a Mcflurry, and ALL McFlurry's were unavailable...very poor

This place needs a good scubbing ..filty toilet with broken door no toilet paper either ..floor needs a proper clean. Put me off going there again

Bathroom didn't look like it had been cleaned in weeks

Went to this establishment last week and asked to use the parent child facility a young lady opened the security door next to the kitchen and then opened the door for the parent child room,,, the smell was horrendous and the facility was dirty dusty unclean however the lady said sorry and went to get a cloth from "kitchen area" and proceeded to wipe the toilet then the sink and taps. I said what you have just done is disgusting and is a health and safety violation. I will never eat there again as it would not surprise me if same cloth would wipe tables, no colour coding no idea of cross infection. Awful.

Useless servers just standing their for our own benefit they didn't even take notice will not recommend won't be getting our service again !

Sometimes this place makes me lose the lust for life... This was one of these visits. There were piles of cartons of food backed up at the pass, while staff wandered around and leisurely dispensed meals between jokes amongst themselves. I really don't know how they are a world leader if this is a average restaurant. Caution

Not the best McDonalds I have been in. Both in terms of hygiene and service

No frappes 9.10am Sunday morning 34 minutes wait for a breakfast wrap - supposed to be fast food - could’ve made it faster at home and not spent time detouring to get there . Trying to save time when in a hurry don’t bother using this MacDonald’s absolutely hopeless . Always slow if they can be bothered

Food is freezing cold chips are hard and stale and only half way filled and a flat coke it's like you served me left over and won't answer the phone I'm fuming I don't have money ti waist on inedible food

Machines not issuing slips and staff not bothered saying it's a known problem 😕

Food at right temperature. Service is slow

genuinely could not even guess what food item i was given because it was so burnt, mangled and had paper cooked into it. also they missed all my sauces, straw and a nugget. fuming.

Karen is a credit to your team. She is always so friendly and welcoming. Credit to your team x

First time went to this McDonald. A customer was already having arguments about a modification of a burger with manager. He was asking manager just put some salad and she kept saying she’s not allowed to do it,another staff was standing next to her look like she prepare food with apron on keep biting her finger which is disgusting. I think my food was ready while ago but because of the long argument my food was hand over to me about 15 minutes later and was dead cold. Very disappointed. I will never visit again and I won’t recommend anyone to go there. Only few tables seating capacity.

Long long wait not enough staff restaurant very untidy

i called asking if you had any special offers and some scouse guy and a girl were abusing me over the phone

Because it was the last game of the season and the coaches were leaving, Blackpool FC Girls u14s were treated to a McDonald's by Dave the Coach, the staff were excellent and asked if we would like to go upstairs so everyone could be together - so thoughtful. Thank you

Outstanding place was so very clean even the toilets where clean. What's more it smelled clean. The meal we had was correct the staff were so very nice to us and nothing was to much trouble.. When are are came it was so hot we had to wait for it to cool down (that's a first at McDonald's) wow please keep doing this. In all one very pleased customer.

Fries were drenched in salt, my burger was burnt absolutely disgusting

DO NOT ORDER For Delivery.. we have had 3 occassions where our order was missing items.. all the chips missing, wrong drink, or missing at least one thing. You have the option to get a refund for the missing items on the Just Eat app. But I ordered a meal? I dont want you to refund my money, I want food.. If you refund my money, I'm now missing part of my meal? I then have to drive to you, which I wanted to avoid in the first place, to get the missing items I need? After paying a delivery fee? The staff that walk the floor, and wipe the tables, Ive always experienced great service, but guys, you need to sort out your delivery quality check. Its almost predictable that its going to be wrong.

Never eating here again. Awful, disinterested service.

Food always good. Really nice place.

The service in this place is terrible, they are ignorant and the management should be removed. Absolutely awful experience. I left in the end to eat somewhere else disappointing drive to Southport drive-through before going to Ormskirk again.

Worst service of any McDonald’s I have experienced. I walked out in the end because I could not be bothered being ignored management should be sacked awful experience.

Leah was very helpful and helped us with our meals. Would recommend. Thank you Leah :)

This mcdonalds is filthy. It's the worst one ive been too; staff don't seem to have a clue. Cold food, takes ages, one of the workers was eating chips out of the fryer 🤢🤮

Absolutely filthy inside, tried 3tables all dirty, had to go and buy wipes and clean myself as no staff around

The "customer service guy Phil " as a serious attitude problem, and needs to have a word with himself.

Great food, quick, happy little boy.

Missed more than half the items on an order. Wrong drink. NEVER put the sauce in the bag. Same every time. Google says they are not busy and still f-it up. Absolutely useless at a very simple job. Should fire the mangers as clearly they can't train or manage staff.

Awful place Not good experience

I won't lie, I think i'm currently eating the best chicken sandwich i've ever ordered from this Mcdonalds. The bread isn't burnt, the chicken isn't hard, there's actually a decent amount of mayo. Absolute Chef's kiss. The chips were a bit naff but my god, this burger.

Just had a delivery issue with Just Eat and couldn't sort it out via their chat. I spoke to Peter at McD directly and he was very helpful and really polite. X

i truly don’t believe ive ever been to a worse mcdonald’s establishment in my life. the thought of a maccies is always so much better than the final product every time i eat here i always feel like patrick star afterwards this place needs spongebob to pour some love in to it. food is always stone cold even though i’ve literally watched it be cooked right in front of me the state of the insides resembles the backrooms if pre pubescent teens had ransacked it first honestly mate just pay a bit more and get a babaz instead it’s only round the corner. wait times for food here range from 2-3 business days. overall not an ideal mcdonald’s establishment but a plus is it is 24 hour so if you’re really that hungry at 3am there is an option

Typical Maccy's, Breakfast burgers are fine, service is quite quick, but drinks are not particularly hot 👎 (they make them 'in advance' so they just sit there going Cold whilst the food is cooked 🫤) Seating is okay, but it could do with having somebody go around cleaning more frequently, most tables were grubby and had food/cartons just left on them 👎

Food missing from delivery. Phone number not connecting. Refund requested through uber. How hard can it be to count the items into a bag, it's on a screen and 2/3 receipts!! . This, happens many times at this particular restaurant whether it's pick up, dine in or delivery. Avoid.

McDonald’s Ormskirk have a new deal.. Buy 1 Apple pie, pay for delivery and receive 0 Apple pie. I have received this deal on 3 occasions. Then be told to sort it out yourself by contacting the delivery company, who have nothing to do with packing the order!!! Amazing

McDonald’s Ormskirk have a new deal. Buy 1 Apple pie, pay for delivery and receive 0 Apple pie. I have received this deal 3 times. Then be told to sort the problem yourself by contacting the delivery company for your refund , who have nothing to do with packing your order!!! Amazing

Worst customer service, came to the drive through 3 cars got served before me on the other side, there’s a raised curb which I did not want to drive down because i didn’t want to damage my car and there was someone waiting in front a girl came to the window and asked me to go down the curb I politely declined as I didn’t want to damage the car she then replied “ everyone else just bounces off it” well they may want to take the risk but I didn’t because she was making an issue I felt I had no choice and went down the curb, horrible experience will not be coming back.

Went for some late night bites after the match. It wasn’t particularly busy but I stood patiently and awaited my two burger order. I watched people who had ordered after me receive their meals, and after 20 minutes, I asked the young lady behind the counter if she could check on my order. The response was that everything was cooked from order at that time of night and it was on its way. 35 minutes after ordering I received my two mediocre burgers! So much for fast food.

Terrible service, made an order for delivery no drinks arrived with the delivery and it was cold. Uber eats delivery!

Always get my delivery order wrong

Fast food and offers on the app, what's not to like?

Absolutely disgusted by the half hour wait, it was boxing day to be fair, however a dozen customers in store watched as delivery after delivery for just eat or others sat comfortably at home got their food, drivers took bags came back and got more, the young man serving never stopped, Tom deserved a medal, the manager was hardly seen, the cooked worked like mad, please prioritise your customers who have made the effort to come in unless you wish to go delivery only

Self service machines don’t give you a receipt, the number doesn’t even show up so no one knows what there number is which in turn slows up service but no one seems to get this problem fixed. Poor management within the staff.

So so good luxury service the waiter even give me a kiss. thank you bob

this place is absoulutly terrible they got my order wrong and refused to make it right and thry wouldnt give my money back. Phil was absoultly disgusting to these teens they asked how he was and he instantly kicked them out it is an outrage how disgusting this place is. The tables where minging they had chips and grease left over from the previous people who were eating there. I had to take my food out that is how disgusting the higene was. I would rather there being a kfc there instead of this disgusting little excuse of a dining area.

Literally missing £10 worth of food from delivery order and it was all freezing cold.

Can't work the order machines. Rather speak to a human with my order

Don’t order from here!! If you get your food you’ll only get half and what you will get will be raw and chips stale and cold!! It’s completely inedible - go to a different maccies - staff at this one must be useless and don’t care about Customer quality

It was goid but the toilet not clean

The fries were cold and floppy and the operater of the frier scooped up the fries and started eating them .this is unacceptable and absolutely disgusting

Great service, order ready very fast.👍👍👍👍

It's a standard maccies nothing to say really

Food took ages! Chicken selects and nuggets overcooked, hard and bearly warm, big mac looked like it was shook in Box, not very nice, fo not recommended it here

This place looked a mess when I walked in and the chips were the worst I've ever had ( even for McDonald's!) The drink had no ice and was warm.

On the self service machines please refill the receipts every time I go they don’t work

Zoals alle Macdonalds, niet gezellig. Komen eten of ophalen.

Absolutely awful, ordered on the screens, order didn't show up, went to the till was asked to wait a few more mins, still didn't appear, had to re order 20 mins later at the till, then both orders appeared, over 30 mins waiting, absolute shambles!

Fast food, great service. Sarah was very helpful friendly and welcoming.

Spoilt by idiot boy racer types hanging about the retail park can't call them worse than idiots because Google won't let me give them the abuse they deserve

Emily, crew trainer should be commended on her customer service

food cold, mozzarella balls hard not cooked and stringy, no did with mozzarella balls, no napkins, cold chips,

Shockingly bad , worse mcdonalds than skem and thats saying something. Kids running around abusing staff and other customers. Always something missing from my order. Sort it out.

Gave me the complete wrong order when I needed to get a train so couldn't go back and get correct order (wasn't even busy)

Depending on the time of when you go, you can sometimes end up with the burnt buns or left over fries that tastes like wood. Receipt machine from self service machines are broken.

Can’t say I’m too pleased like, just ordered some dinner and my location is three minutes away from the store yet my food was freezing cold, like the chips were stale the bigmac was chewy and hard in the middle so I threw it all away, I didn’t get the utensils I asked for but the delivery driver was lovely, just not worth the 20 pound I’ve just spent 👎🏻

The food was alright but the cleanliness of the restaurant left a lot to be desired. Staff member was quite friendly and cleaned a table for us, but the serving staff just seemed like they didn't want to be there.

Awful, missing food constantly....nuggets instead of selects no chips no sauces ...shocking

Listen McDonald's there has to be suthin that can be done to separate people collecting food from people ordering food an having no one permanently on the till is a very bad idea I seen so many customers walking out because there was not till service plz fix quickly

Always a long wait at this McDonalds and food always not hot enough

This is usually my favourite McDonald’s in the north west but after tonight’s delivery won’t be returning, if you can’t even be bothered to do your job (building a burger) don’t expect me to be spending my hard earned money

Orders always cold, and always wrong, the staff are incompetent

Quick service and staff were nice

Food was colder than me Nan and she’s been dead 10 years.

Went in the morning on my way to work wasn't busy 2 customers 1 before me and 1 after yet still waited around 10 mins and a member of staff telling another to do this do that in-front of customers but food was nice and hot and tasted great

The worst McDonald's around!!! Your order is always wrong. When it arrives its usually cold and not what you ordered. How hard can it be to check whats in the bag against whats been ordered?

Absolutely disgusting food again, decided to give it one more chance but the food was stone cold, burger cold fries cold, terrible food. They need to learn how to serve hot food.

An ok Mac ds but no drive through

The staff and some of the managers are absolutely disgusting the way how you treating me as a driver delivering food it’s disgraceful I can’t believe they really need to understand that we are not different. We are all humans and they need to understand that I’m working very hard to support my family!! ignoring me by not giving me the food to deliver for just eat. It makes me late and makes me making very very low wages! So grow up and understand that your job is to quickly hand the deliveries to me! Deliveries are available in front of me but they don’t care. It’s absolutely disgusting I’ll take this further in the future!

The fries weren't fresh and we're only warm. They didn't have that crispy, just done texture to them. When I opened the Big Mac, the burger looked like it had been thrown together. The service was good and I was given my food as soon as it was ready. The atmosphere was rowdy with young girls shouting whilst eating. I wouldn't have wanted to eat in there then.

Quiet dirty, toilets amongst the worst I've seen.

Ok. Forgot it was half term. Lots of kids

Terrible service. Made a mess of my order. lady called Maddison or Maggie asked me to take it back and when I did kept me waiting for over 20 mins. Then they only changed the items they got wrong meaning most of it was cold. I dumped it on the bin on the way out. Really disappointed; won’t ever go there again.

This our local and it used be excellent and spotless a year aho compared to many - lots of staff available & on top of cleaning tables and delivering food - we had to clean our own tables, the floors were covered in debris, the bins overflowing, the accesible toilet was filfty with no toilet paper. The girl supposed to be floor duty spent all her time chatting with kids she obviously knew, doing nothing and hanging around outside the front door ! Appauling - will only revisit under duress from kids .

Everytime I go into this McDonald's branch there is an issue with my order. Either there are missing items, the wrong items or the food is cold because the service was too slow and the food had been sitting waiting to be served for too long. Online delivery orders collectors are often in the way, think they're more important than everyone else and very impatient demanding their food be served before everyone else's. Whilst this isn't directly a McDonald's issue, the staff do nothing to deter the behaviour.

Ordered a chicken big mac meal for myself and a big mac meal for my wife, to be delivered. Uber Eats delivered it half an hour later and cold! They claimed that the sat nav took them to the wrong place so they returned to the restaurant before finally getting the right directions and delivering it. McDonald's is no more than half a mile from us on a direct route, so I could have gone on my bike, picked it up and brought it back myself quicker

Poor. 10 members of staff on an overnight yet all stood about and the food was completely over cooked. I know it’s maccies but it’s not hard to listen to a beep after 3-5mins and get it out. I could do it and have.

I asked for mayo chicken with no lettuce, I got mayo chicken with lettuce and cheese, staff are very dim, they need training better because it is not a good look for the store

Food orders are always wrong here.

Actually less than 1 star!!! Manager Stuart no words, more than useless, wonders around with a clip board no idea what he is doing!! He has no management skills what so ever, how has he been allowed to stay, place has deteriorared since he came!!Food all over the floor, staff look as if they cba!! The one person who has any idea is Sarah( she should be manager) and she gets frustrated with the standard. Either close it down or get the old manager back from kirkby !!!!!!!!!!!!!!!!!!

Just just rung to ask if there was any drivers available and the lady who answered the phone was really rude and snotty as the youngsters would say would not recommend not good staff:(

Okay food and service. Sometimes food takes a while and they can miss items off

This Mcdonald's is not the best. The food was OK. The Mcflurry ice creams and a milkshake was the wrong flavour than what we asked for. They had missed a drink out. It is pure incompetence. Overall a very disappointing experience.