KFC in Wigan

A few years ago the inside of the kfc was dirty and wasnt being cleaned enough, with the floors being sticky and rubbish scattared around. Now with the change of staff it is very clean and i dont see any hygeine issues at all. Very clean and friendly staff.

Technology changing the way we get served. Went to the front only to find we had to order from a board now, well I’m of the pen and paper generation. A young man called Callum, very patiently and politely talked us through our order, made what could have been an ordeal very simple. I’m 60 and won’t hesitate to go in again now (and try and order myself). Well done young man, KFC are lucky to have you working for them

OMG I will never be the same went through me like nothing. I had to put a toilet roll in the fridge it was that bad.

bad service. rude staff. i dont recommended.pooe service specially after 8 pm.. staff only ignore the customer and talk with eachother with dont care or respect

Went in before going to cinema, staff were friendly and helpful. Food was 5 to 10 minutes wait which I thought was quick at peak lunch time. Some good deals on the kfc app currently got a 4 piece adults meal and kids meal for under £12

Have been ordering KFC roughly once a week for years. Have never had an order quite as bad as the one I placed from here. There was literally no chicken in my entire order… just deep fried bones in a bucket… DISGUSTING 🤮

Rude staff .poor service staff rude rasist.. manger rude .Rubish service. Never again..

Usually order a box meal but swap the fries for rice. The new order points have more personality than the majority of the staff, but they don't allow this customisation. They also don't apply BLC discount correctly. Knowing this I went to the counter to order. Was told I need to go and order at the screen, press cash, then come back to the counter for someone to edit the order. Waste of everyone's time, when I'm stood in front of a till, talking to the person who would have to type the order in anyway. What sort of workshy practise is this? Ordered elsewhere. Won't go back.

Clean, staff polite and friendly.

Item missing from order when got home....again!

Nice place to eat but the food quality was below average. I never tried pigeon wings before lol or maybe they were from skinny chickens

Food ordered aprx 12:45 - original delivery estimated at 13:15-20 - delivered 14.01 - driver was noted at the location for over 30 minutes - Food arrived cold. Driver was a cool guy though.

The children like it but the chips were almost cold

took nearly 2 hours to get fast food and once it got here every part of the meal was cold like it had been sat waiting for an hour. had to heat most things in the airfryer. Absolutely terrible service, was blamed on not having a driving, also the weather and traffic but that was not an issue in the area at the time.

the delivery driver called to say he couldn't find our home and then lied to me three times to say it was delivered. Also this is the third time they've forgotten most of my order.

Didn’t turn up won’t be ordering again

the woman ripped my bag and spilt gravy all over me and my white walls when she handed it to me

Order was partly wrong.. one side was wrong... and exra chicken mini fillets were not in order.. so overpaid for what was delivered. Will not use this store again

food was horrible soggy chips and chicken was exstremely greasy and the bag was drenched in cold grease DISGUSTING

No fries came with the meals and my 3 piece meal came with just drumsticks

Very Very busy. Lack of interaction with staff when called for food. Food was fresh and tasted good.

No issues with delivery, food was cold everything, my burger the fillet burger the bun was burnt, and one drink was missing from the order, considering the cost you really need to do better, I won’t be using your business again

They ALWAYS forget part of your order.

Freshly cooked and not greasy today. Only problem was, the small bag the fries come in was only one third full. Literally, there were 11 small fries, so I had to make my own to complete the meal and keep the chicken warm in my air frier.

Food was cold, chicken fry and gravy was vile. Brown powdery tasting water. Completely inedible

Order NOT DELIVERED. REFUND TO BE REQUESTED

Not delivered at all - disgrace

Food was luke warm. Chicken not very brown and not seasoned very well. Not impressed.

I didn’t receive all my the products

to say it was early but all food was cold is one thing but again half of it missing. Just eat say they will "look in to it" but in the mean time one cold meal re heated and shared out!

Went to counter to order, was told I had to order using a screen, staff all stood there but did not offer to serve, I said I was paying cash, was told don't worry to choose that option on the screen, very impersonal service, not everyone is able to use the screens and like to speak to human beings and order their food face to face, when I went to pay the lady who served me was lovely, I expressed my disbelief on why I had to choose my food by ordering on a screen, KFC you need to sort yourselves out, this disconnect from customers is awful, and non inclusive, some older people may not be able to use your screens and will be left feeling excluded by this use of technology, I get it as an option but the customer should be able to choose not be told to order in this way,

Worst KFC we’ve ever had. Freezing and rock hard

Stood outside in the rain waiting for delivery ‘a minute away’.Update changed to ‘delivered’ No sign of driver or food! Waited another 10 mins, it’s a no show. Money already left my account

Forgot my gravy not happy about that

Absolute joke, rang up to ask if ice creams were on we was told they was running until 12, got there at 11pm and was turned away because they had “turned it off” wasted 20 minutes worth of fuel to get there, to be told it waw turned off. Terrible service

The food was good. Although delivered a bit too fast(within less than 5 minutes of placing the order, which asks the question if it was kept in hot hold)

no chicken fillet burger with the meal deal. just chips, gravy and a drink. utterly useless

What a fantastic place Robin park is now keeping up with the time love new k f c they got we have the very old one in skelmersdale it stuck out of the way it hard to get to.but what a place Wigan is now.

better going out for meal for the prices they charge.

Everything was ultimately fine. My only qualm is that none of your drivers know how to look at a map. I understand that my address could cause confusion (although it’s entered in entirely correctly so it shouldn’t) but when the driver gets to a random door down the street and sees I’m not there, they need to know to look at the map in the app. It shows my precise location. This order didn’t have that proactivity and it nearly left the driver just leaving my order at someone else’s house. Notokay

The fried chicken was burnt. Didn't even know you could manage that, tasted like coal. Delivery time kept going up and up thought it wouldnt even come. took an hour since its original delivery time.

food cooked perfect, nice and hot, KFC kindly changed something on my order that i wasn't keen on, delivery driver was very professional and polite 😁

KFC staff was helpful and driver was very polite

I only received popcorn chicken instead of 3

Never had bad service here at all.

The food arrived completely stone cold and I was very unhappy. I spent £17 on one meal with delivery and could not finish the meal because the temperature made it completely inedible. I will not be ordering from here again.

Mighty bucket for one. Got home with order. No chips! Server also miserable as sin.

Food was fine but the drive through on 24/9/23 at around 9pm server was extremely rude, and seemed to think she was above having a complaint leveled against her. Practically threw the food the the window and when asked for a receipt responded with sarcasm that wasn't needed. Won't visit there again anytime soon. Update, subsequent visit has confirmed I won't be going back again, no interest in customer service, just a rude, rapid fire process.

Matchday so great atmosphere, food always good here.

I preferred to the wrong address by accident so have re ordered it went to gidlow lane not Wingfield close is there any chance of a refund? So sorry

Went through the drive thru, still perplexed why the have stopped putting sala on the zinger tower. For me it's not the same.

the new buffalo burger was missing the crispy hash brown. Dissapointing.

The vegan burger was hard and cold and I couldn’t eat it.

Chips cold all sauces missing everything was squashed into one bag will definitely be not ordering from here again

Missing popcorn chicken, gravy like water and burger came with mayo when ordered ketchup

didn't Evan deliver to my address didn't Evan come in my street closest was 200 meters round the corner

my order as not been delivered

Very helpful pleasant meal. Couldn't fault the staff were very informative when I asked for the closing times

missing food agen hot wings have not come wicth have paid for

I've ordered zinger towe burger. I received chicken burger, no hash brand chips were cold.

food was almost cold by the time it was delivered. app said 6pm delivery but each time I checked the delivery time increased.

Cold food and hardly and sauce or salad on the wrap

Very clean place, very fast service and is the best quality. Will definitely come back.

I’m so disappointed again. The chicken was stale, and I didn’t get my drink - I wouldn’t mind but there were around 6 staff chatting and I still didn’t get my full order.

Got our order wrong. Missed stuff off.

Something I wish I knew before I was 20, chicken go in mouth yum yum yum

absolutely ridiculous delivery time and cold

Third time in a row with stuff missing. Will not be ordering again.

Delivery dude was great, called when he was unsure of my address and was sorted easily! 👍

The chicken was cold and dry, the bin enjoyed it

kept moving the delivery time. waited an hour

Not turned up. Says its been delivered

always something missing but this time they outdid there's elves with a full meal

food arrived hot and the driver had no problems finding me.👍

Usual Fayre from the Colonel and his crew yum yum.

One of burgers in box meal was so overcooked that it was like biting into rubber, couldn't eat it because it was horrid and the chicken wings was missing.

Ordered two BBQ box meals. Chips full of salt changed them no problem, but they were covered in oil.you need to ask if you need seasoned fries. The coating on the chicken was overcooked very chewy not crispy. KFC is one of my favourites fast food restaurants, but not this time it was terrible.most of it was uneatable. came hungry left hungry.

did not receive the full order. only arrived with 8 pieces of chicken when ordered 12 pieces. didn't receive the extra beans or popcorn chicken we'd ordered either

Didn’t bring the kids popcorn chicken with he’s meal

got completely the wrong order delivered. someone else's order

missing items again same everytime

For once my food wasnt stone cold by the time I got it

I went there couple of times, both of time service was too late. So I give up.

KFC has really gone down hill and barely any chicken on bites.

Not happy , give us the whole wrong order other than the mash I want a full refund not happy!!!

the food was cold and this is the second time we have ordered through you for kfc. Take aways are not cheap these days and for a company as big as just eat you need to do better for your clients.

I don’t get my full order I was missing a few items

never again missing almost everything and what did come was bad

Not worth the money, a flattened chicken fillet with little cheese, and dry popcorn i get a 0.5kg bag for same price

I ordered a bucket meal with 4 piece chicken meal. I got 4 chicken legs, and they were so greasy and cold I couldn't eat them. Called 4 times and no answer. Disgraceful.

Hi my meal was cold when it arrived and the silvery driver was very ignorant

Once again another branch that is not particularly clean and the food is a bit burnt and dry. But this place did have some very friendly staff

Food is delicious and hot. It was delivered early then expected which is great when I've been working all day. Thank you.

Part of party bucket was missing and rice otherwise ok

Ordered at 6:30 and food arrived at 8:05

The quality control seems off. This is the second rice box without bean salad and sauce. Also this rice box had significant chicken strips: the previous box had limited chicken. All very odd .

Wen we got the food it was cold and and sum off the food was missing not happy was I have work hard for my money and I have sent 37.50 on food you can’t eat it and there thing missing

the food was cold and my popcorn chicked and large gravy didn't come

Wrong food i didnt eat mine but my daughter and husband enjoyed it

Popcorn chicken was warm,chips too much of whatever they put on gravy hot