Kfc in Lincoln

Absolutely amazing. Awesome Staff, Awesome food, piping hot and perfectly seasoned and spiced. We were fearful because of low reviews on maps but oh god it’s absolutely amazing. I absolutely recommend. Staff were so nice and apologetic for our very short 1 minute wait!

I think this place needs an intervention - slow service and shocking quality of food - a single meal cost nearly £9 and they served about 12 chips with it and the sauce was a poxy little sachet - that’s one hell of a mark up for a really poor meal, shame on KFC

Absolutely disgusting, it's few times in a row didn't add different items belonging to bucket meal!!!! Service terrible.

Rude staff, also refused to give me a little bit of hot water to feed my baby. We won’t be going there again! Other customers were appalled at the level of customer service that we received.

We went to this KFC in Lincoln because it’s there. Visited the ‘restaurant’ years ago when the staff left a lot to be desired, to put it mildly. Vowed never to return and stuck to that for what felt like a safe amount of time. Eventually, and due to hunger issues, pride was swallowed, and we made our way in. Oh my word. The restaurant where chickens and people’s hopes and dreams go to die. It was awful, not good at all. The abysmal staff from years beforehand had clearly spawned the next generation of unhelpful and frankly lethargic workforce. A cleaning rota wouldn’t go amiss and the restaurant is about as welcoming as herpes. Avoid the place, it’s grim.

Visited on a Sunday lunchtime. Restaurant was dirty with food over tables, chairs and the floor. The toilets were disgusting! Food was ok, and service poor. Staff arrived on shift to n wet outdoor clothing and were walking straight through the kitchen, one of them after being seen smoking right by the restaurant door. We will not be visiting again and I will be reporting to KFC directly

Amazing, fast service! The cashier helped me pick my order and gave me condiments and serviettes to go with it. Clean restaurant and very welcoming and friendly staff :)

The restaurant was sparkling clean with the bins empty, floors clear and tables cleaned. The person at the toll helped me to decide which meal I would choose and it tasted amazing, I have never tasted something so good in my life! The customer service was outstanding and the food tasted amazing.

Less KFC and more WTF I don't understand how something as simple as a Kids Meal - burger, fries pineapple and a Fanta could turn into: cold chicken strip, cold potato smoosh, no pineapple and Oasis I had to go in-store as the drive through had signs up stating CASH ONLY but there didn't appear to be an issue when people drove up anyway When I realised the mistakes with the food I went back in and I was met with "ah Jesus, I would say sorry but we're flat out, Ill sort something"... Sorry but if one person waiting and one car in the drive through is flat out you need better training!

I went to kfc to eat in at 1815pm on 28 February the restaurant was dirty food was on floor and tables , both bins was full its as if none off the staff cared it was the one at wisby roundabout. I'm going to report to environmental health regarding this its not acceptable when you have staff talking while the restaurant is filfy.

Went in to buy 2 meals and yet again no hot drinks its a cold january day and cant imagine too many people would want to settle for a cold drink didnt end up making purchase and will now boycott kfc staff also unhelpful/concerned these are franchises and will be making complaints to kfc direct on monday

It wasn't just the frosty reception I received from staff when walking in that was cold! The entire restaurant was really cold inside, it had been open nearly an hour but I was shivering, I had to keep my coat on. Who wants to eat a meal with their coat on? !! They had NO hot drinks available and this was December so had to settle for a cold drink. No good news to report I'm afraid. If KFC want to compete they will have to up their game

I’ve reported this branch to the councils food hygienists dept, last night 22-12-02 at approx 1840 I checked my food I asked for a replacement note: I right move from the till point. I pulled apart the chicken with my fingers and shown the staff member the temperature wasn’t right she then took it to the back shown a team member / cook and they instructed her to place back on the rack for sale, I witnessed this with my own eyes I challenged the staff member was told to by her senior. I requested a full refund off all my meal which was given in cash. Loads of other complaints prior and also while I left. I’ve reported to the environmental health dept at the council and informed the manager of the branch Jordon who didn’t care less so it’s absolutely the done thing. I’ll never eat within this company again.

This is the worst KFC i have ever visited. I have tried it quite a few times since it opened and it continually seems to be getting worse. The chicken was all stuck together in the bucket, because it had probably been in the bucket t for however long. The fries were well overcooked and the beans had stuck to the bottom of the pot, as they had obviously been left in the pots for far too long. Totally disgusting. Maybe a trip from environmental onmental health should be in order 👎

Not too sure who interviewed the staff working on 10/08/2022 but hope they didn’t need to do a personality test.. felt a bit threatened when they didn’t believe they got my order wrong, happily handed over my receipt to which I got an ‘oh’ as if they were in disbelief that they could have possibly gave me the wrong order.. wasn’t too bothered until that point. Went to sit outside because the music was that unbereably loud like it was a bloody nightclub but unfortunately it was as pounding music to listen to or staff’s conversation whilst they blew clouds of smoke over to the table from their vape pens. Couldn’t quite believe they were doing it next to the door entrance… great brand image! Also swearing and being rowdy isn’t a good luck. I’d suggest staff have somewhere to offload where they hate their job rather than people just trying to enjoy their painfully dry chicken meal.

They are hit and miss to be honest. But the 'miss' bit is becoming all too regular. Why should I have to check my order to make sure they've given all that I've paid for? Tonight they didn't include three bits of chicken which they charged me for. That's known as fraud - they charged me £4 which they didn't deliver. Not a huge amount but still an omission. Plus, what chicken are they serving? It's like Franken-chicken. I've no idea what part that come from. The adverts show chicken wings, breasts and legs. What I have, I've not the first idea what chicken this comes from. I don't think I'll be going again.

Went to the kfc in Sheffield near United football ground. I ordered through the drive and was told my order wasn't coming up, so I had order again. After I drove off with food and parked up to eat i realised half the food was missing. I would not advise people to go there

Sometimes the food and service are great, other times there are items missing, food is lukewarm or very greasy.

It is the worst KFC going, cold poor quality food that has been hanging around far too long. The place is grubby and needs a good clean.

Visited on 23rd December. First issue was that we could not order a side of fries on a set meal because the computer said no, spoke to manager, in his bad taste Xmas jumper, who said if they supplied fries on this order it would mess up his stock levels. Ordered large meals, was then told they had no large cups or fries holders. So we ordered and after a long wait, fast food it isn’t, the food arrived. Was surprised by the small portions, the food looked unappealing, and one member of the party had a stone cold burger, took this back and a replacement burger was provided, again this was cold. Was offered a refund, this has yet to be received, 5 weeks later. The staff were unhelpful and not bothered. Decided to use the toilets prior to leaving, these were disgusting and should be closed as a health hazard. This is not representational of the brand. Try the branch at Louth, much better. Will never visit the Lincoln branch again

Thought I would try it WELL NEVER AGAIN. absolutely dreadful.... Rude staff member. Service very poor... never again...mr chips in future ...

This is unfortunately my local KFC and that's a shame because it's the worst one I've ever been to. Every single time I go to the drive thru there are always several items missing from my order. 10 pieces in a 12 piece box, no...

One of staff walking around were they cook and serve with an unlit cigarette in her mouth when pointed out to cashier on the drive through her reply its OK she's going on her break no its not OK obviously nobody has done there food...

Visited drive thru yesterday evening. The young male at the hatch had no manners. Pushed the card machine towards me, i presented my card and he took it back. Passed me my drinks. To this point, no thank you from him. He then passed my...

What a disaster this was our first ever visit to kfc and our last no tea bags and no sugar wasn't told this when I ordered only after the meal arrived and I queried where my tea was and sugar for the coffee they then...

We ordered from kfc and when the food arrived it was stone cold and took an hour to be delivered Don’t bother with this one

Drove 15 miles to get a takeaway for my daughters birthday meal, got it home and over half the meal was missing, rand KFC and spoke to what I can only describe as a woeful manager who wouldn't give his name (due to stalking?!) whilst...

Staff here are just rude, they miss food off your order and when you come in to confront of this they will not speak to you and just throw the food on the counter. Vile service. Should be closed down not worth the money spent...

Last night wife got a takeaway KFC not had one for years, the chicken was tasteless the fries greasy. What a waste of money, it was only when saw the reviews on here how bad it was I realised should have not bothered. Should be...

2.x BBQ dips missing. Corn corbette substituted with beans not acceptable without prior permission. Ordered by Just East delivery

What a joke of a kfc. Every single table dirty, with no one even in here, so why hasn’t anyone come to clean them? In a pandemic as well!! Hello corona. Food is barely warm. Got about 3 chips. Manager on his phone behind counter...

Went for tea about 6pm .. watched a cook go out for a cigarette outside then came back in without using hand sanitizer walked back into the serving area with out washing hands. Food was lukewarm. Music too loud. Avoid and go to maccies.

Whenever we fancy a KFC (which isn’t every often) we come to this restaurant as it’s pretty good but today we were extremely disappointed. We live outside of Lincoln so opened our food when we got home. We got a 12 piece boneless banquet to...

Decided today I would get a KFC delivered for the first time since lockdown began. I ordered a boneless banquet box meal, and had it delivered. When it arrived, it was lukewarm, as well as the fact I had only a handful of chips at...

Great staff and service, and the food tasted okay at the time - but full of MSG, so a banging headache afterwards and who knows what else. Why does anybody use MSG in this day and age?!?

The people you speak to are great. As are the servers on the drive-through. The trouble comes in what they give you. Tonight I wanted a gravy mega box with four extra hot wings. Got home, no gravy and only two hot wings. Rather spoils...

Came here for a "quick" post work meal. They had no sides, order of a wrap took about 30 minutes to come out. There were 6 people sat eating? Restaurant seems more preoccupied with deliveroo orders than the humans that could be bothered to go to the restaurant.Manager (I think) he had purple hair was lovely. He seemed to be training some muppety teenager whilst managing all the orders and the world's slowest cooks. All whilst remaining polite and apologetic.

We took a fancy to a KFC so popped into the on on Nettleham Road, Lincoln. The food was presented in the typical KFC style - good tasting chicken on paper plates. But when we tried to find somewhere clean to sit there was nothing available. It was only then we started to take notice of how dirty the restaurant eating area was. Food on the floor (some trodden in by customers), dirty tables - why can't people (and staff) clean up after themselves?There were plenty of KFC staff on duty - all behind the counter and in the kitchen area, even though we waited an eternity for our order. No staff to be seen making sure the eating areas were properly maintained and clean.We took our food out to the car and ate in the car park.We are certainly not visiting this place again!!!

Just been to Lincoln Hospital so as a treat decided on a KFC for lunch, NOT something I will be doing again in a hurry. Firstly, the disabled parking was full on people too lazy to cross the car park on their legs so they parked outside the door. Then went to the counter, the staff seemed slow and over worked. The worst was still to come the CHIPS not Fries were dripping FAT or grease of some kind and were tasteless. The Chicken coating was Bland and dripping FAT and the chicken was tasteless too, NOT SOMETHING ONE EXPECTS FROM A KFC.I believe that KFC are cutting corners on it product quality and the quality of the ingredients it is using.I shall NOT be returning any time soon to any KFC.IF this is the best KFC can do, My suggestion , Go back to the USA.

Have ordered twice from here recently, both times there have been missing items in the order. Missing items in one order alone working out to over £5. Not happy

As a local drive through I’ve used this service many times - This time is my last - Disgusting attitude from the foreign lady serving- (I understand that may be the way in her home country but it doesn’t win prizes here)Then to find out the hot drinks were unavailable and no price change “as I didnt want a cold drink” - surely a food alternative could be offered ! To then be told I have a longer wait than normal - The only decent thing was the young chap who brought my food out - who could not apologise enough - he was a gentleman - Utter shambles !!!

It is not the first time we have visited and it be quite dirty in there. The tables are often covered in rubbish and the toilets are never clean. The staff in there however seem quite pleasant but on a few occasions have missed out parts of what we have ordered.

The guy that served us didn’t communicate well, wasn’t in a kfc uniform, looked half asleep, never gave us our drinks while the food was being done, after waiting around half an hour for the food.

We ordered our food and had to wait at least 30mins for it thier was a big que. The staff looked like they had no energy and it was thier day off as they didn't have any uniform. The guy Dan that served us didn't have any energy in him looked like he was falling asleep and now very awake in himself. Once the food finally came we had no dips we asked for and we revived no drinks while awaiting for our food. When I got my drink of tea the lady which served us gave the drink to me without acknowledgement of me or a thank you she didn't even look at me. I had to get her attention to ask for milk. No good communication between the staff severing I don't think they knew wat they were doing their was no team leader of manager watching over them to get things in order and on time if thier was I didn't notice them atal Apart from that food was ok but I wouldn't come back to this one again.

Told me food would be 5 minutes. Left me in car park for 30 mins before having to go inside and fetch it. Not the 1st time either. Foods alright. Bad management

Just waited at the drive through for 45 mins!!!! It’s 9pm at night. It’s not busy in the store. I got to the window and no apology. ridiculous. Never going here again.

One of the best KFC take out or eat in I’ve been to. Went on a Tuesday and they told me about the Tuesday offer

As it's half term, we decided to pop into KFC for lunch. Surprisingly it wasn't that busy at the time we ordered.(15.44pm) served quickly and politely. There were about 9 people in total eating inside. The food arrived promptly and was satisfactory and as one would expect.

Of all the take-outs in Lincoln this has to have the worst service of all.... Not only is the service slow but when you do finally get the cold / tepid food its either wrong or missing items......!!

Been here a few times since we discovered it just off the bypass. Great chicken, quick and good value. Much better than Skegness!

Having visited this KFC this afternoon I can honestly say this place is filthy!!! and definitely not up to the standard seen at others. What they need is a visit from an area manager or whatever they have these days and just pay a visit. To be fair, the food was nice, came out quite quick etc, but above all I want to sit somewhere that is clean. There was food all over the floor, not just in one place but literally all over the place including empty tables and chairs. There was no sign of a cleaner despite four personnel serving behind the counter plus cooks. Having eaten, I went to use the bathroom to wash my hands. Both the urinal and toilet were full of waste. The urinal itself was blocked. Again, sever lack of cleaning and maintenance, absolutely no excuse for this. What on earth is going on in this restaurant? Surely upper management read these reviews...

Called at KFC Nettleham Road......service was quick and efficient ...

Popped in with two others for a quick bite after a concert. There was a long queue without much movement and 4 or 5 deliveroo type people in the queue. Order placed on the electronic order system and then a long wait started. I then visited the toilet to find them dirty with pools of water on the floor and no toilet paper. When my wife was served, she was informed that there was a wait for gravy and was she prepared to wait 9 minutes for it to be cooked, this was after an already long wait, so why the gravy had not been prepared during that wait I will never know. The staff were surly and miserable, no one was cleaning the tables which were dirty and the drive in queue hardly moved during the time I was there. I had hoped that things would have improved following my last visit, but sadly this was not the case. Give this KFC a miss and go elsewhere.

Went to kfc tonight with a friend we were waiting ages for our food, it was good and still hot. However every table was dirty the bins were overflowing and the toilets were vile. We were in there over and hour and it took that time for a staff member to bother coming to clear the tables but they didn’t bother to spray and wipe them. This staff member also proceeded to slam every chair against the table as if it was an inconvenience to tidy up and my friend asked if he would stop as they were on the phone, which we got no reply other than him then throwing trays down on top of the bin. Another customer went up to complain at the counter and the staff member was unnecessarily rude to them he was not being aggressive or rude and she proceeded to raise her voice back at him. This is not the first visit we have had that has been like this and it always seems to be like it on Sunday evenings visits during the week have been fine so maybe the Sunday staff need further training.

Got shouted at by a member of staff as we gathered for a meal as a football team (without incident). She shouted “order something or get out” as we waited for others before spending over £150. Not good.

I waited 10 minutes in the vain hope that a member of staff would even acknowledge I was there, let alone take my order ..... seemingly invisible, whilst they supplied deliveroo couriers who arrived after me. I walked out in disgust. I can't comment on the food, but the service was dreadful.

Ordered 1 Kids Meal 1 Adult Meal

Zinger stacker meal was disgustibg. The chicken was cold and stringy and the cheese hadnt even melted a little. Was unable to eat.

Typical KFC really. We didn't have a lot but what we had was fine. Service was friendly enough. All OK.

Ive been here 4 times and 3 of them they were out of gravy. That's the whole reason I went. YOU MONSTERS 😰😷😱

Not great at all, expensive for what we got and very very dry and hard to eat! Won’t be getting a kfc ever again.

Only visited the drive through but, there was a massive improvement from my last visit. The staff were friendly and polite my burger was intact even got napkins and a spoon for my beans.

Shocking KFC. The worst. And that’s saying something after the food / service I received recently in Leeds. Decided to give this KFC a go and it’s even worse. Shame I can’t give it a lower score. I think this will be my last visit to any KFC.

Absolutely the worst KFC around, the staff are so outbid their depth, obviously no ongoing training for them. The manager/supervisor has no customer service skills and probably no man management skills.

After ditching the place for ages we returned thinking things must of changed by now! How wrong! Half hour wait on fast food. Cold dried up food. Old wilted Brown edged lettuce and tiny bit of mayo, dry chicken all cold and dry old fries. They took phone off hook for 3 hours as they clearly were inundated with complaints! Stop employing monkeys! When will you ever sort this place out?! Your reviews are terrible and at a guess the good ones are from staffs friends or families to make the place look better! 9/10 bad service, unfriendly staff and awful food. Thanks for wasting my money.

Been here 3/4 times,supper time feast after a long day at work,staff always polite,food hot and delicious,treat others how you would like to be treated is my moto, and always find the staff here great...I'll be back!!

Este lugar debe cerrarse para una limpieza profunda, las mesas sucias y repugnantes. Pedí 2 muslos, 2 alas calientes, salsa y coca cola, esperé casi 30 minutos, 7 miembros del personal charlando y riendo en la cocina no molestaron ni un poco sobre el cliente que paga, y lo llaman comida rápida.

Así que esta es mi KFC local, en la que he estado casi desde que se abrió, casi lo suficiente cada vez que voy hay una

We as a family also go yo this outlet, as parking is free and always available. The staff are polite and helpful, there is always a queue, the staff work fast. It a/c controlled and a pleasant environment. I love this place for their chicken.

Mi esposo y yo fuimos aquí la semana pasada ya que nos apetecía un KFC, no solemos utilizar esta sucursal y no creo que volvamos a hacerlo. El asistente que tomó nuestro pedido fue bastante brusco y siguió suspirando / dando saltos. Ambos tuvimos una comida de dos piezas y las piernas / alas de pollo fueron las piezas más pequeñas que hemos tenido, apenas había nada en ellas.

Les pregunté a los niños qué les gustaría para el té "kfc or pizza"? Para mi deleite, dijeron kfc, así que caminamos todos contentos de lo que estamos a punto de comer, solo una familia más en tan buen servicio limpieza de los alimentos todo debería ser genial, qué equivocado podría haber sido, todas las mesas estaban sucias con ya sea comida o bebida y envoltorios de paja, ¡el piso es aún peor! Ahora estoy pensando si es tan sucio aquí, ¿cómo es que cocinan? ? Pero todavía procedemos a limpiar una mesa y hacer nuestro pedido, el servicio fue terrible, tuvimos que cuestionar el pedido varias veces, la máquina de bebidas estaba rota, con la que puedo vivir, pero darle una pequeña lata caliente de Fanta realmente no la corta. cuando pagas una grande, la fruta de los niños se dispara, la hamburguesa de papá fría, el baterista de pollo realmente cocinado y realmente muy grasoso, todavía amo kfc pero nunca volveré a este establecimiento, el personal no parece Cuidar, todos se ven tan infelices.

So to set the scene, its treat night on a Friday night, me and some friends decide on a KFC.. jump in the car and head to the drive through/eat in KFC on Nettleham road. We go in to find a queue.. ok it's Friday night so this is to be expected. 30/40 minutes later we finally get to the front. "Cash or Card" asks the assistant ( who even carries cash nowadays ) "card please" I respond... " Card payments aren't working today" is the response from the assistant... Two things now run through my mind. 40 minutes I've been in the queue along with lots of others and the poor unfortunate people behind,, why has someone not thought to announce this to those waiting.. number 2. If card payments aren't working why ask me how I want to pay ??

3 megabox ordered all shocking, won't be using it again although it's only a few hundred yards down the road from me.

Should of read the reviews, service is very slow, lots of staff standing around talking. Food was freshly cooked as long as you are prepared to wait

There was a long wait to place the order, and then a long wait for the order to be prepared. My food was placed on a tray, but the 2 drinks were placed on the counter, so I had to lift them onto the tray myself. Both floor and tables were unacceptably dirty with food residues. I counted 7 staff members present, and the drive through was busy - it seemed that the DT was taking priority over the restaurant. A staff member called Andy was roaming about in the restaurant, pretending to clean tables - he made 8 visits to one table, removing one item each time. He stood resting his arms on the high table several times for 15-20 seconds, gazing out of the window and completely ignoring crumbs on a table next to us. He gave every appearance of wasting time and staying out of the servery. His clothes were unkempt and dirty. He is the opposite of a good ambassador for KFC. The furniture and ambiance were stark and unwelcoming. My wife and I have no desire to return.

Yet again no tower burgers. Blunt service when ordering then had to re-build burger and put fries back in bag as they were dumped in the bags.

Half order not available. Usual out of stock. Rude teenage girl taking orders.

Went for food with friends. Staff where friendly and had a quick service. Limited menu but still plenty choice.

We ordered our food at the drive through, there was a lot of food missing on the menu, then when we drove round to pay we were told there would be a 6 minute wait and to park up somewhere suitable for us.

The IQ level of all the staff here combined would not total more than the number of letters in the Kentucky Fried Chicken anagram. The food and service are terrible. Just don't bother, how this franchise is still operating is beyond me.

Well we ventured here again with the kids and yes its still not good. 6pm only one member of staff serving on till. a few others seemed to be wandering around not helping a great deal. had to wait about 9 mins for food that while the order was been made up was left on the side getting cold waiting for fries, so guy goes to get our fries and decides to make up a load of fries for future orders eventually our meal arrived COLD fries warm chicken yuk no point trying to complain no one listens.while we were eating our warm chicken cold fries the que got longer and longer still only one taking orders. I WONDER DOES KFC ACTUALLY LOOK AND TAKE NOTICE OF THE COMPLAINTS. AS NEVER GETS ANY BETTER

Sometimes it's ok sometimes it's bad sometimes it's horrific.

Yet again, missing items from order.

This kfc is certainly not what I expected with previous reviews. The food was what you expect the service was fast and it was clean What more do you want

This place is an absolute disgrace, the staff are lazy, miserable and look absolutely filthy. The food is usually dry and cold because it's sat there for so long and the gravy is like jelly because it's most likely been re-labelled god knows how many times and sat there all day. There's not a chance in hell i'll go back there again!

I recently visit this restaurant with my family, each time we come it seems to get better and better! Faster, friendlier and better quality food!

Came here today, restaurant inside was very tidy, friendly staff and great food! Not a single complaint

Went to get a meal late on a drive home from visiting family. Used the drive thru. Food was cold, staff were rude and generally no improvement since my last 1 star review. The problem this place is the staff.

Visited her today a little apprehensive as I wrote a bad review back at the beginning of July. Well.....what a difference a few months make!! Service was much quicker than last time and the food was to a much higher quality. The team were completely different staff to a few months ago, so this has possibly made a difference. The staff seemed to be taking pride in their work... Well done guys, keep it up!!

Ya no puedo comer mi favorito para llevar en Lincoln porque ha ido tan cuesta abajo.

Decidimos llamar aquí para el almuerzo, yo creo que si un niño de tres años nos sirvió hubieran sido más educados! ! ! Miembro de personal realmente desinteresados, brusco y rápido. Pedimos dos estilos diferentes de refresco, cuando llegamos a los miembros del personal nunca se molestaron en decirnos cuál era qué, eran del mismo color, pero no soy lo suficientemente psíquico para saber la diferencia. Yo trabajo en el sector de atención al cliente yo y la verdad es que sería rechazado en el lugar. Sé que es sólo de pollo. . . Pero están dejando que la marca. Mi recomendación. . . ir a otro local y conseguir una formación KFC! !

This is the local KFC and I have been here many times. The food is as you would expect. The staff are ok. But if you're on a drive through check the contents of the food pack as several times, even this last weekend there were too few fries and two pieces of chicken less than there should have been.

Well due to having such horrible food last time I have taken a long time to go back and try again. Food was fine tonight yay! Service again unfriendly and cold. Service with a smile and politeness should be standard, such miserable faces causes people's visits to be a disappointing one when it should be a happy treat. Sad it's this way but unfortunately true

went here for a 'quick' tea. it took nearly 20 mins to be served. When got to the front of the queue it was like we where an inconvenience to them by placing an order! Not a smile just grunting. once the order was ready it was shoved at me, one of the drink was wrong so asked for it to be changed and got tutted at and shoved back at me again. Absolutley disgusting. I have been several times and orders are never completed correctly, your staff need politeness training!!!! disgrace

If I could give this place 0 stars I would, I've been here numerous times months apart mainly to pick up a quick tea when in a rush and I don't think they've completed my order once, even forgetting the chicken in a burger. Just to make it clear, I like KFC a lot especially from one on the motorway up to newcastle, I cannot fault it one bit and their wings are huge, juicy, hot and above all cooked thoroughly! Unfortunately they were my first pregnancy craving so we went to this hell to pick up some hot wings and got a bucket and bits whilst there. I checked as I now have to, to make sure everything was there and we went home. We were all tucking in and I took some chicken from a wing without the coating to give to my daughter and as I pulled it off there was blood dripping down my fingers. I had been eating these and needless to say I was really bloody poorly for a few days. I phoned them only to be told to bring it back and they'll replace it!! We live 15 miles away as it is. What a joke. This place needs to be closed then ran by staff that know what they are doing and actually care about killing people.

poor, rude staff and a manager who can't seem to discipline or actually acknowledge the problem this place has. Member of staff did a sassy bye bye wavy, closed the drive thru window and turned her back on us when we politely said we didn't order beans with a box meal. This is NOT ok.

Staff very impolite and they had no chicken left. Could have been apologetic instead of just telling us they had no chicken. All round bad experience wouldn't go back.

Honestly no beans , no gravy, cold food , service was friendly tho , but when you order a bucket there should be enough food to cover the orders for the extras etc

I visited the drive-thru in November 2016 and experienced the worst customer service you can imagine, they had no coke zero, I wanted a 10 piece family feast meal with 2 side orders. I was told they didn't have much change in the till so they couldn't give me any! (They didn't allow me to pay slightly less) - They got my order wrong, giving me just 7 pieces of chicken and got the side orders wrong.I took this issue up with KFC UK Customer services on twitter who at the start were helpful, informing me they were sending me a voucher - 1 month later, nothing, so I chased again, they informed me they sent it again, another month later and still nothing, now they tell me they will not try again - I've had no proof that they even sent it to me! There's been nothing through the post and nothing at the post office - avoid KFC at all costs, this service and customer support is terrible.

Used the drive throu as I've found in the past counter staff to be rude. Ordered a box meal and it was stone cold even the cheese slice hadn't begun to melt the cob was hot not the first time this place has been a let down least it was only me this time was the whole family last time